heater INFINITI QX30 2017 Owners Manual

Symptom Possible cause Possible solution
No sounds are played although the CD play time is
displayed.The system is playing the first track of a mix mode
disc. (Mix mode is a format in which data except
music is recorded on the first track and music data is
recorded on one other than the first track in a
session.)Play music data in other tracks.
Music cuts off or skips. The combination of writing software and hardware
might not match; or the writing speed, writing depth,
writing width, etc. might not match the specifications.Create a disc using different writing speed settings,
etc.
The system skips the selected track and moves to the
next track.A non-MP3/WMA file has been given an extension of
“.MP3”, “.WMA”, “.mp3” or “.wma”.Prepare MP3/WMA files.
Some of the file cannot be played due to copyright
protection.Prepare playable files.
The tracks do not play back in the desired order. The folder locations on the disc are changed by the
writing software while the files are written on the
disc.Check the settings of the writing software and create
a new disc.
Display screen, heater and air conditioner, and audio system4-129

iPod player
Symptom Possible cause Possible solution
The system does not recognize an iPod. The connector cable is not correctly connected or the
iPod does not correctly operate.Connect the connector cable again. If the system
does not recognize the iPod after performing the
procedure above, reset the iPod.
The iPod that is to be connected is not compatible
with the system.Check the iPod model and firmware versions
available for the system.
The USB extension cable is not correctly connected. Do not use a USB extension cable.
The cable is rapidly connected to or disconnected
from the USB connector.Slowly connect or disconnect the USB cable.
An iPod cannot be operated. The iPod is connected to the in-vehicle audio system
while headsets, etc. are connected to the iPod.Remove all equipment from the iPod after
disconnecting the iPod from the system, and then
connect it to the system again.
The iPod is not operating normally. Disconnect and re-connect the iPod to the in-vehicle
audio system.
The system plays back an album/track that includes
particular album art.Disconnect the iPod from the in-vehicle audio system
and then reset the iPod. Disable the album art and
then re-connect the iPod to the system.
An iPod does not respond. There are too many tracks in a category. Decrease the number of tracks in a category (less
than 3,000 tracks).
The shuffle function is turned on. Turn off the shuffle function if many tracks are stored
on the iPod.
Music cannot be played back. The connector is not connected to the iPod. Firmly connect the connector until it clicks.
Music stops playing. The sound cuts off due to vibration resulting from the
iPod being in an unstable location.Place the iPod in a stable location where it does not
roll over.
The sound is distorted. The EQ (equalizer) function of the iPod is turned on. Turn off the EQ (equalizer) function.
The iPod battery requires more time than usual to
charge.Charging the iPod battery may take longer while the
iPod is playing.If the iPod requires charging, it is recommended to
stop playback
4-130Display screen, heater and air conditioner, and audio system

Symptom Possible cause Possible solution
An iPod cannot be charged while connected to the
system.The cable connected to the iPod may be deteriorated
(cable disconnection, etc.).Check the cable.
The connected iPod cannot be operated with the
in-vehicle system.- The operation of an iPod must be performed using the
in-vehicle audio system after the iPod is connected to
the system.
The sound skips. Surrounding circumstances (noise, etc.) may cause the
audio to skip.This does not indicate a malfunction.
The USB extension cable is not correctly connected. Do not use a USB extension cable.
Display screen, heater and air conditioner, and audio system4-131

USB memory
Symptom Possible cause Possible solution
The system does not recognize a USB device. A USB extension cable is used. Do not use a USB extension cable.
A USB hub is used. Do not use a USB hub.
Connection or disconnection operation of the USB
device was too abrupt.Connect or disconnect the USB device slowly.
4-132Display screen, heater and air conditioner, and audio system

Bluetooth® streaming audio
Symptom Possible cause Possible solution
Registration cannot be performed. The Bluetooth® audio device is not compatible with
the in-vehicle audio system.Check the Owner’s Manual for the Bluetooth® audio
device.
The PIN code is incorrect. Check the PIN code for the Bluetooth® audio device
that is to be registered.
Check that the PIN code for the Bluetooth® audio
device is consistent with that for the in-vehicle audio
system.
Another Bluetooth® device is used in the vehicle. Turn off the other Bluetooth® device and wait until
registration is completed.
Music cannot be played. The Bluetooth® audio device is not compatible with
the in-vehicle audio system.Check the Owner’s Manual for the Bluetooth® audio
device.
The system is not in the Bluetooth® audio mode. Push

BLUETOOTH® HANDS-FREE PHONE SYSTEM
Symptom Possible cause Possible solution
A cellular phone cannot be registered. The cellular phone is not compatible with the
in-vehicle hands-free phone system.Use a cellular phone compatible with the system. Visit the
website (www.infinitiusa/bluetooth) for model
compatibility.
Registration of the cellular phone has been performed
incorrectly.Check the registration procedure, and then register the
cellular phone again.
A cellular phone cannot be connected or
becomes disconnected after registration is
complete.The Bluetooth® setting of the in-vehicle hands-free
phone system is turned off.Turn on the Bluetooth® setting of the system.
The Bluetooth® setting of the cellular phone is turned
off.Turn on the Bluetooth® setting of the cellular phone.
The remaining battery level of the cellular phone is
low.Charge the battery of the cellular phone.
The wireless Bluetooth® connection may be disrupted
depending on the location of the cellular phone.Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hand-free phone
system. Do not place the cellular phone close to the seats
or your body.
Registration of the cellular phone is not complete. Perform registration of the cellular phone.
A call to a particular phone number fails. If the system tries to make a call several times to the
same phone number (for example: the party does not
respond to the call, the party is out of the network
service area, or the call is abandoned before the party
responds), the system may reject a request to make a
call to the phone number.Turn the cellular phone off and then on again to reset the
connection.
4-134Display screen, heater and air conditioner, and audio system

Symptom Possible cause Possible solution
The system does not recognize the connection
of a cellular phone and cannot receive or make
a call.The cellular phone is not compatible with the
in-vehicle hands-free phone system.Use a cellular phone compatible with the system. Visit the
website (www.infinitiusa/bluetooth) for model
compatibility.
The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The phone operation is limited by the functions (such
as dial lock, etc.) of the registered cellular phone.Remove any settings that are limiting use of the cellular
phone, and then perform registration again.
Registered voice tag is cut short. Speaking of the voice tag did not fit within the
5 second recording period after the beep.Speak the voice tag within 5 seconds after the beep.
The other party cannot hear your voice. The
other party can hear your voice, but it cracks or
cuts out.The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The ambient noise level is excessive. (For example:
heavy rain, construction sites, inside a tunnel,
oncoming vehicles, etc.)Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud.Reduce the vehicle speed, and then speak a command.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
The voice is cut out or noise is heard during a
call.The wireless Bluetooth® connection may be disrupted
depending on the location of the cellular phone.Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands-free phone
system. Do not place a cellular phone close to the seats or
your body.
When a cellular phone is operated to make a
call, the hands-free function is no longer
available.Some models of a cellular phone do not switch to the
hands-free mode when they are operated to make a
call.This is not a malfunction. Make a call again using the
hands-free function.
The other party’s voice cannot be heard. There
is no ring tone.The volume level is set to the minimum. Adjust the volume level.
A cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
Display screen, heater and air conditioner, and audio system4-135

Symptom Possible cause Possible solution
Each volume level (ring tone, incoming voice or
outgoing voice) is different.Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display is different between the
navigation screen (if equipped) and the screen
on a cellular phone. Making or receiving a call
is unavailable even though the antenna display
indicates that it is possible to do so.The antenna display varies depending on the model
of cellular phone.This does not indicate a malfunction. The antenna display
and remaining battery level shown on the navigation
screen may be different from those shown on the cellular
phone screen. Use them as a reference.
A voice cannot be heard clearly when using a
cellular phone behind tall buildings.Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or completely
shut out radio waves that are used for cellular
phones.This is not a malfunction.
Noise is heard when using a cellular phone
under/near areas of elevated railroads, high
voltage electric power cables, traffic signals, or
neon billboards, etc.Electromagnetic waves that are generated from radio
devices may adversely affect the cellular phone.This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone.Radio waves that are generated from a cellular phone
may adversely affect the sound from the audio
system.This is not a malfunction.
The sound skips. The cellular phone may have turned on the wireless
LAN (Wi-Fi).Turn off the wireless LAN (Wi-Fi).
Phonebook cannot be downloaded. An error occurred during the phone pairing process. Re-register the Bluetooth® pairing information after
deleting the pairing information from both the cellular
phone and the vehicle system.
4-136Display screen, heater and air conditioner, and audio system

MONITOR SYSTEM
Symptom Possible cause Possible solution
The image on the display is not clear. The front of the camera lens is dirty. Gently wipe off the dirt with a damp soft cloth.
Moisture drops such as rain or snow form on the
camera lens.Gently wipe off the drops with a soft cloth.
Light such as sunlight or a headlight beam from
another vehicle directly enters the camera.This is not a malfunction. It will return to normal
when the light disappears.
Moisture condensation occurs in the camera lens due
to rapid temperature change.This is not a malfunction. It will return to normal after
driving for short period of time.
Objects on the display may not be clear in a dark
place or at night.Adjust the brightness or the contrast settings of the
screen.
The image on the display flickers. The vehicle is under fluorescent light. This is not a malfunction.
The colors of the object on the display look different
from those of the actual object.This is a typical phenomenon for cameras. This is not a malfunction.
Image does not appear on the display. The shift lever is not shifted to the R (Reverse)
position.Shift the shift lever to the R (Reverse) position.
[Automatic Display with Sonar] is OFF. Set [Automatic Display with Sonar] to ON.
The image appears on the display from the wrong
angle.The lift gate is open. Close the lift gate.
The image on the display is not clearly visible. Strong light or reflected light enters the camera. This is not a malfunction.
The sensor is not detective. There is ice or snow on the sensor. Flush out ice and snow with warm water.
There is dirt, mud or wax on the sensor. Gently wipe off the dirt with a damp soft cloth.
Vertical lines appear on the image. Strong reflected light from the bumper enters the
camera.This is not a malfunction.
Display screen, heater and air conditioner, and audio system4-137

VOICE RECOGNITION
Symptom Possible cause Possible solution
The system does not operate or fails to interpret
the command correctly.The interior of the vehicle is too noisy. Close the windows or make sure the other occupants are
quiet.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The noise generated by driving the vehicle is too
loud.Reduce the vehicle speed, and then speak the command.
The voice command is spoken in a low voice. Speak the command in a louder voice.
The command is spoken too fast. Speak the command after confirming the following: voice
guidance is announced, a tone sounds, and an icon on
the screen changes from white to orange.
The command is spoken too slowly. Speak in a natural voice without pausing between words.
The system prompts to repeat a command. Pronunciation is unclear. Speak clearly.
The command is spoken too late after the tone. Speak the command within 5 seconds after confirming
the following: a voice guidance is announced, a tone
sounds, and an icon on the screen changes from white to
orange.
An improper command is spoken. Speak the command or a number that is displayed in
white on the screen.
Speak a command that is shown in the command list.
The system does not correctly recognize a number
spoken.Many numbers are spoken at once. Place a pause between the appropriate digits for correct
recognition by the system. When speaking a telephone
number, place a pause between area codes and dial
codes, etc.
Voice recognition does not operate, and a tone
sounds twice after pushing the<
>.The<>is pushed before the system is ready
to accept voice commands.After turning on Infiniti InTouch, wait for the voice
recognition system to be ready before giving voice
commands.
4-138Display screen, heater and air conditioner, and audio system