service INFINITI QX50 2021 Infiniti Connection

UPDATING SYSTEM SOFTWARE
(if so equipped)
WARNING
TO AVOID RISK OF DEATH OR SER-
IOUS PERSONAL INJURY WHEN UP-
DATING THE SYSTEM SOFTWARE:
If you choose to park the vehicle within
range of a Wi-Fi connection (if so
equipped), park the vehicle in a secure,
safe well-ventilated location that is open
to the air. During the update process, if
you choose to park your vehicle, it should
be kept in a well ventilated area to avoid
exposure to carbon monoxide. Do not
breathe exhaust gases; they contain
colorless and odorless carbon monoxide.
Carbon monoxide is dangerous. It can
cause unconsciousness or death.
1.Apply the parking brake.
2. Remain with the vehicle while the
update is in process.
3. Do not allow children, pets or people
who may need assistance to remain in
the vehicle while the software is
updating.
NOTE:
The vehicle is not required to be parked
during the software update process. If the
vehicle disconnects from the Wi-Fi connec-
tion (if so equipped), it will resume when the
vehicle reconnects to a known Wi-Fi con-
nection.
INFO:
. The system prioritizes Wi-Fi connection
over TCU (Telematics Control Unit)
when Wi-Fi network connection is avail-
able.
. You will be charged separately when the
network communication is made via
smartphones.
. The download data size of software
updates can vary between 80 MB to
300 MB. If you use your smartphone as
a Wi-Fi connection, you may incur data
charges from your phone carrier. Please
connect to a secure WPA2 Wi-Fi net-
work to avoid potential phone carrier
data charges.
How to update from the pop-up
screen
When both of the following conditions are
met, the system informs the driver with a
pop-up on the screen when system software
update is available.
. [Auto] is selected under [Update Meth-
od].
“How to update from the system
menu” (page 5-6)
. Wi-Fi or TCU (Telematics Control Unit)
network connection is available.
“Wi-Fi Setting” (page 2-30)“INFINITI InTouchTMServices set-
tings” (page 5-14)
1. When the pop-up appears and prompts the driver to perform the system soft-
ware update, operate the system ac-
cording to the guides shown on the
screen to download the updates. An-
other pop-up will appear when down-
loading is complete.
2. After the system software update is complete, place the ignition switch in
the OFF position and leave the system
for 20 minutes without operating the
switches on the control panel and the
5. Information and vehicle settings
5-5

INFINITI INTOUCHTMSERVICES
(if so equipped)
SUBSCRIPTION TO INFINITI IN-
TOUCH
TMSERVICES
Subscription is required to use the INFINITI
InTouchTMServices. For the details about
the subscription, visit the INFINITI Owner’s
Portal Website or contact an INFINITI
retailer.
IMPORTANT INFORMATION RE-
GARDING ACCESS TO INFINITI
INTOUCH
TMSERVICES
Feature availability is dependent on vehicle
model, trim level, packaging and options.
Trial included with vehicle purchase. Com-
patible connected device may be required
and feature availability may be dependent
on device’s capability. Refer to connected
device’s owner’s manual for details. Late
availability for some features.
Driving is serious business and requires your
full attention. Only use features and con-
nected devices when safe and legal to do so.
Some features, including automatic crash
notification and SOS, are dependent upon
the telematics device being in operative
condition, its ability to connect to a wireless network, compatible wireless network avail-
ability, navigation map data and GPS satel-
lite signal receptions, the absence of which
can limit or prevent the ability to reach
Customer Care or receive support. GPS
mapping may not be detailed in all areas or
reflect current road status. Never program
GPS while driving. Only use Remote Engine
Start and Remote Horn features in accor-
dance with any laws, rules or ordinances in
effect in your vehicle’s location.
Some services and features are provided by
and dependent on third party service provi-
ders and not INFINITI. Should such service
providers terminate or restrict service or
features, service or features may be sus-
pended or terminated without notice or with
no liability to INFINITI or its partners or
agents. Services and features may require
compatible cellular network provided by
independent companies not within INFINITI
or its partners’ or agents’ control. Cellular
network signal strength may vary and may
not be available in all areas or at all times.
Services and features may not function if
cellular network is unavailable, restricted, or
terminated. INFINITI and its partners or
agents are not responsible for associated
costs or other third-party changes that may
be required for continued operation due to
cellular network unavailability, restriction, or
termination (including equipment replace-
ments/upgrades, if available, or roaming
charges on alternative networks). Technol-
ogy is evolving, and changes by independent
companies are not within INFINITI’s or its
partners’ or agents’ control.
Enrollment, owner consent, personal identi-
fication number (PIN), and subscription
agreement may be required to receive full
suite of features and services. Trial periods
(if applicable) begin on the date of vehicle
purchase or lease of a new INFINITI. Trial
periods and feature availability may be
subject to change at any time and may be
subject to early termination without notice.
Required subscriptions may be sold sepa-
rately for each available feature or service
after trial period ends, and may continue
until you call service provider to cancel.
Installation costs, one-time activation fee,
other fees and taxes may apply. Fees and
programming subject to change. Feature
may be subject to age restrictions in some
areas. Subscriptions governed by service
provider’s subscription agreement, terms
and conditions and privacy statements avail-
able at service provider’s website. Text rates
5. Information and vehicle settings
5-7

5. Information and vehicle settings
or data usage may apply. INFINITI In-
TouchTMwith WiFi terms and conditions of
subscriber agreement apply. Included with
vehicle purchase 1 GB or 30 Day Trial on
equipped new INFINITI vehicles. If your
Vehicle is outside the scope of the initial
roadside assistance plan included with the
purchase of your Vehicle that applies for a
period of 48 months, without regard to
mileage from the date the Vehicle is deliv-
ered to the first retail buyer or otherwise put
into use, whichever is earlier you will be
responsible to the Service Provider for any
additional charges incurred by receiving
services through that roadside assistance
Service Provider.
The INFINITI names, logos and slogans are
trademarks owned by or licensed to Nissan
Motor Co. Ltd. or its North American
subsidiaries. Other trademarks and trade
names are those of their respective owners.
For important safety information, system
limitations, and additional operating and
feature information, see dealer, owner’s
manual, or https://www.infinitiusa.com/in-
touch/legal.html.INFINITI INTOUCHTMSERVICES
FEATURES
INFINITI InTouchTMServices provides var-
ious types of information and services by
connecting your vehicle to the INFINITI
InTouch
TMServices Data Center and
INFINITI InTouchTMServices Response Cen-
ter using the TCU (Telematics Control Unit)
installed in your vehicle.
If equipped, your vehicle may include
INFINITI InTouch
TMconnected features
and services such as emergency SOS calling,
Automatic Collision Notification, Wi-Fi, Re-
mote Services, Navigation, Bluetooth® and
more. For complete information about your
INFINITI InTouch
TMfeatures and services,
please visit www.infinitiusa.com/intouch.
For frequently asked questions, please visit
www.infinitiusa.com/intouch/faq.
WARNING
. Please note that the Automatic Colli-
sion Notification service and Emer-
gency Call function cannot be used in
the following conditions:
— Emergency functions and services will not be available without a paid
subscription to INFINITI InTouch
TM
Services.
— The INFINITI InTouch
TMServices
network system is disabled.
— The vehicle moves outside the ser- vice area where the TCU (Tele-
matics Control Unit) is connected
to the system.
— The vehicle is outside the area where the cellular network service
is receivable.
— The vehicle is in a location with poor signal reception such as tunnels,
underground parking garages, be-
hind buildings or in mountainous
areas.
— The line is busy.
— The TCU (Telematics Control Unit) or other systems of your vehicle are
not working properly.
— It may not be possible to make an emergency call depending on the
severity of a collision and/or emer-
gency.
. Radio waves could adversely affect
electric medical equipment. Indivi-
duals who use a pacemaker should
5-8

contact the device manufacturer re-
garding any possible effects before
using the system.
. The TCU (Telematics Control Unit)
antenna is installed inside the upper
central part of the instrument panel.
An occupant should not get any closer
to the antenna than specified by the
pacemaker manufacturer. The radio
waves from the TCU antenna may
adversely affect the operation of the
pacemaker while using the INFINITI
InTouch
TMServices.
INFO:
. INFINITI InTouch
TMServices features
are dependent upon subscription enroll-
ment and the telematics device being in
operative condition, cellular connectivity,
navigation map data and GPS satellite
signal reception. Terms and conditions of
the INFINITI InTouch
TMServices Sub-
scription Agreement apply.
. Enrollment is required in order to use
INFINITI InTouch
TMServices. The ser-
vices that can be received vary depend-
ing on the plan in which you are enrolled. .
All services are complimentary for the
trial period.
. After the trial period, use of the service
will no longer be complimentary.
. Laws in some jurisdictions may restrict
the use of “Text-to-Speech.” Check local
regulations before using this feature.
If equipped, your vehicle may include
INFINITI InTouch
TMconnected features
and services such as emergency SOS calling,
Automatic Collision Notification, Wi-Fi, Re-
mote Services, Navigation, Bluetooth® and
more.
INFINITI InTouch
TMServices may be up-
dated. The latest detailed information is
available on the following websites or from
the support line.
INFINITI InTouch
TMServices website:
www.infinitiusa.com/intouch (for U.S.)
www.infiniti.ca/intouch/en/ (for Cana-
da)
INFINITI InTouch
TMServices support
line:
1-855-444-7244
. Automatic Collision Notification (if so
equipped): The TCU (Telematics Control Unit) gen-
erates a signal automatically to the
INFINITI InTouch
TMServices Response
Center in the case of an accident severe
enough to trigger one of the vehicle’s air
bags. Upon the signal, a Response
Specialist receives the vehicle location
and customer information and notifies
the proper authorities in accordance with
established policies and procedures.
. Emergency Call (if so equipped):
The Emergency Call feature provides
emergency assistance by connecting to
a Response Specialist. In the event of an
emergency, push the in–vehicle E-Call
(SOS) button to use this feature. The
Response Specialist provides various
assistance depending on the situation.
For details of the E-Call (SOS) button
operation, refer to the vehicle Owner’s
Manual.
. Connection to Roadside Assistance (if
so equipped):
Roadside Assistance allows you to re-
ceive assistance from the Roadside Re-
sponse Specialist for a non–emergency
incident that requires a towing or third-
party response service. The service is
5. Information and vehicle settings
5-9

5. Information and vehicle settings
accessed by pushing the in-vehicle E-Call
(SOS) button. Roadside Assistance may
also be used in conjunction with the
Emergency Assistance service, if war-
ranted.
For details of the E-Call (SOS) button
operation, refer to the vehicle Owner’s
Manual.
Notice to Bluetooth® Hands-Free
Phone users
The Bluetooth® Hands-Free Phone System
will be disabled and not be able to take
phone calls while the vehicle is connected to
the INFINITI InTouch
TMServices Response
Specialists or the emergency support staff at
the INFINITI Response Center.
This is to avoid various services by INFINITI
InTouch
TMServices Response Specialists
(such as route guidance) and INFINITI
InTouch
TMServices emergency support
staff being interrupted by incoming calls.
Incoming phone calls received while the
vehicle is connected to the Service Center
will not be listed in the call history of the
Bluetooth® Hands-Free Phone System.
However those incoming calls may be listed
in the call history of your mobile phone,
depending on its capabilities. After discon- necting communication with the INFINITI
InTouch
TMServices Response Specialist or
INFINITI InTouchTMServices emergency
support staff, check the incoming call history
on your mobile phone when it is safe to do
so.
Service application
A separately purchased INFINITI InTouchTM
Services subscription is required. For de-
tailed information, contact an INFINITI
retailer or refer to the following INFINITI
InTouch
TMServices website:
www.infinitiusa.com/intouch (for U.S.)
www.infiniti.ca/intouch/en/ (for Canada)
INFO:
If the vehicle is owned by another person
and is resold, the subscription for this service
must be canceled and all data stored on the
device must be deleted.
Operating tips
WARNING
. Use the INFINITI InTouchTMServices
after stopping your vehicle in a safe
location. If you have to use the INFINITI InTouch
TMServices while
driving, exercise extreme caution at
all times so full attention may be
given to vehicle operation.
. If you are unable to devote full
attention to vehicle operation while
talking with the INFINITI InTouch
TM
Services, pull off the road to a safe
location and stop your vehicle.
. Do not use the INFINITI InTouch
TM
Services with the engine stopped. Doing
so may discharge the vehicle battery.
. The INFINITI InTouch
TMServices cannot
be used under the following conditions:
— The INFINITI InTouch
TMServices sub-
scription has expired.
— The vehicle is outside the area where the cellular network service is recei-
vable.
— The vehicle is in a location with poor signal reception such as tunnels,
underground parking garages, behind
buildings or in mountainous areas.
— The line is busy.
5-10

— The TCU (Telematics Control Unit) orother systems of your vehicle are not
working properly.
— The INFINITI InTouch
TMServices net-
work system is disabled.
. Information feeds download cannot be
used when the vehicle is connected to
the INFINITI InTouch
TMServices Data
Center and INFINITI InTouchTMServices
Response Center.
. Communication with the INFINITI In-
Touch
TMServices Data Center is related
to the data communication mode and
may cause occasional difficulty in receiv-
ing signals, and the signal receivable area
may be limited compared to regular
mobile phones.
. You may hear clicks or experience inter-
ruptions while speaking with the
INFINITI InTouch
TMServices Response
Specialists. This is due to a shift in the
connection zone and is not a malfunc-
tion.
. Depending on the line used, the sound
volume may decrease. Adjust the volume
as necessary. .
Received sounds may be distorted or
ambient noise may sound like voices of a
crowd. This is due to the use of the
digital line and is not a malfunction.
. You may hear your own voice from the
speaker when talking with the INFINITI
InTouch
TMServices Response Specialists
due to a network disturbance. When this
occurs, reconnect the line after a few
minutes or at a different location.
. This vehicle incorporates a communica-
tion device that is called a TCU (Tele-
matics Control Unit). The communication
connection between this unit and the
INFINITI InTouch
TMServices Data Cen-
ter allows for various services. When the
system connects to the INFINITI In-
Touch
TMServices Data Center, an an-
tenna icon will appear on the screen. Use
the service in a location where the
symbol representing good signal recep-
tion appears on the screen.
: When the signal reception is good
: When the signal reception is bad
. The INFINITI InTouch
TMServices use the
TCU (Telematics Control Unit) for com-
munications. Even if the antenna icon
indicates good reception, connection to the INFINITI InTouch
TMServices Data
Center may be disabled. This does not
indicate a malfunction. Operate the
system again after a few minutes.
INFINITI INTOUCHTMSERVICES
MENUS
With INFINITI InTouchTMServices, various
information can be received and displayed
on the screen. The information can also be
announced by the system.
1. Push

5. Information and vehicle settings
Available items Content
[Call INFINITI Assis-
tance]The system connects
to the INFINITI In-
Touch
TMServices
Data Center. Various
services to support
your driving are avail-
able by answering the
Interactive Voice
Menu.
“Connecting to
Interactive Voice
Menu”
(page 5-12)
[History] Access the messages sent to the vehicle
from the INFINITI In-
Touch
TMServices
Data Center.
“History”
(page 5-12)
[InTouch Services
Settings] INFINITI InTouch
TM
Services settings can
be changed.
“INFINITI In-
TouchTMSer-
vices settings”
(page 5-14)
Connecting to Interactive Voice
Menu (if so equipped)
Various services to support your driving are
available by using the Interactive Voice
Menu. For more details, contact the
INFINITI InTouch
TMServices support line
at 1-855-444-7244 or refer to the INFINITI
InTouch
TMServices website www.infinitiu-
sa.com/intouch (for U.S.)/www.infiniti.ca/
intouch/en/ (for Canada).
1. Push

INFO:
. Touch [Stop] during communication with
the INFINITI InTouch
TMServices Data
Center to cancel the connection.
. A message is displayed when the com-
munication is disconnected while down-
loading information due to a poor
communication status. Select [Yes] to
restart the download.
. Laws in some jurisdictions may restrict
the use of “Text-to-Speech”. Check local
regulations before using this feature.
. Some terminology such as personal
names, place names, special terms, sym-
bols, etc. may not be announced cor-
rectly. This is not a malfunction.
. The system will pause announcements
when interrupted by the voice guidance
given by the navigation system. When
the voice guidance finishes, the system
will restart the announcement.
. The volume can be adjusted when the
system announces the information.
“Volume and Beeps settings”
(page 2-32) .
The selected content is read out while
the vehicle is being driven, or if parked,
you can read the content on the display.
. Content settings can be made using the
INFINITI InTouch
TMServices website.
For more details, contact the INFINITI
InTouch
TMServices support line at 1-
855-444-7244 or refer to the INFINITI
InTouch
TMServices website www.infini-
tiusa.com/intouch (for U.S.)/www.
infiniti.ca/intouch/en/ (for Canada).
5. Information and vehicle settings
5-13

5. Information and vehicle settings
INFINITI INTOUCHTMSERVICES SETTINGS
The INFINITI InTouchTMServices setting can be changed.
Available menus may vary depending on models, specifications and software version. Menus displayed on the screen may not function
depending on various conditions.
1. Push

SiriusXM® TRAVEL LINK (if so
equipped)
This service provides real-time information
regarding current weather, fuel prices, park-
ing information, sports scores, movie times
and stock tickers.
It is necessary to subscribe to use the
SiriusXM® Travel Link information.
The SiriusXM® Travel Link is broadcast to
the vehicle by SiriusXM® Radio.
WARNING
SiriusXM® Travel Link information is not
a substitute for attentive driving.
Weather conditions change constantly
and emergency situations can arise with-
out warning. Relying only on SiriusXM®
Travel Link information could result in
serious personal injury.
VIEWING SiriusXM® TRAVEL
LINK
SiriusXM® Radio and SiriusXM® Travel Link
subscriptions are sold separately or as a
package, and are continuous until you call
SiriusXM® to cancel. See SiriusXM® Custo-
mer Agreement for complete terms at www.siriusxm.com (for U.S.) or www.siriusxm.ca
(for Canada). SiriusXM® Travel Link is
available in select markets.
For more information, refer to the Sir-
iusXM® website or call Listener Care.
SiriusXM® website:
For U.S.
www.siriusxm.com/travellink
For Canada
http://www.siriusxm.ca/siriusxm-traf-
fic-services/ (English)
http://www.siriusxm.ca/fr/services-
siriusxm-traffic/ (French)
Listener Care:
For U.S.
1-877-447-0011
For Canada
1-877-438-9677
INFO:
. If a subscription is not active for Sir-
iusXM® Travel Link, a message appears
on the display and information will not be
available. .
SiriusXM® Travel Link information (such
as Weather, Fuel, Parking, etc.) is avail-
able only for areas that the SiriusXM®
provides this information.
. Not all vehicles or devices are capable of
receiving all services offered by Sir-
iusXM®. Data displays and individual
product availability vary by vehicle hard-
ware. Current information and features
may not be available in all locations, or
on all receivers. SiriusXM® is not re-
sponsible for any errors or inaccuracies in
the data services or their use in the
vehicle.
USING SiriusXM® TRAVEL LINK
1. Push