radio INFINITI QX50 2021 Infiniti Connection

SymptomPossible cause Possible solution
When a cellular phone is operated to make
a call, the hands-free function becomes
unavailable. Some models of a cellular phone do not switch
to the hands-free mode when they are operated
to make a call. This is not a malfunction. Make another call using the
hands-free function.
The other party’s voice cannot be heard.
There is no ringtone. The volume level is set to the minimum. Adjust the volume level.
“Volume and Beeps settings” (page 2-32)
A cellular phone is not connected. Check the registration procedure, and then register the cellular phone again.
Each volume level (ringtone, incoming voice
or outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display and remaining battery
level are different between the touch
screen display and a cellular phone screen.
Making or receiving a call is unavailable
even though the antenna display shows
that it is possible to do so. The antenna display varies depending on the
model of cellular phone.
This does not indicate a malfunction. The antenna
display and remaining battery level shown on the
touch screen display may be different from those
shown on the cellular phone screen. Use them as a
reference.
A voice cannot be heard clearly when using
a cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or
completely shut out radio waves that are used
for cellular phones. Move to a place without tall buildings.
Noise is heard when using a cellular phone
under/near areas of elevated railroads,
high voltage electric power cables, traffic
signals, neon billboards, etc. Electromagnetic waves that are generated from
radio devices may adversely affect the cellular
phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular
phone may adversely affect the sound from the
audio system. This is not a malfunction.
Sound skips or stutters. The cellular phone may have turned on the wireless LAN (Wi-Fi). Turn off the wireless LAN (Wi-Fi).
8. Troubleshooting guide
8-17

INFINITI INTOUCHTMSERVICES
(if so equipped)
Symptom Possible cause Possible solution
The system cannot connect
to the INFINITI InTouch
TM
Services Data Center. A subscription for the INFINITI In-
Touch
TMServices has not been estab-
lished. Sign up for a subscription to the INFINITI InTouch
TMServices. For details
about subscriptions, contact the INFINITI InTouchTMServices support line
at 1-855-444-7244.
“INFINITI InTouchTMServices features” (page 5-8)
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is
difficult to receive radio waves. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
TCU (Telematics Control Unit) is not
turned on. If the antenna icon does not show that the vehicle is inside the
communication area despite the fact that the vehicle is in that location,
contact the INFINITI InTouch
TMServices support line at 1-855-444-7244.“INFINITI InTouchTMServices features” (page 5-8)
Radio wave reception is not sufficient
for TCU (Telematics Control Unit) op-
eration. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
Some of the items that are
displayed on the menu
screen cannot be selected. The vehicle is being driven and some
menu items are disabled.
Stop the vehicle in a safe location and apply the parking brake before
operating the menu screen items.
Some parts of the screen are
not displayed. The vehicle is being driven and some
menu items are disabled. Operate the system after stopping the vehicle in a safe location and applying
the parking brake.
The system does not an-
nounce information. The volume level is set to the minimum. Adjust the volume level by operating
>on the control panel or
<-+> on the steering wheel while the system is announcing information.
8. Troubleshooting guide
8-19

Index
H
Hands-free text messaging assistant ... 4-7
Headphones .............................................. 3-48
How to handle display .............................. 2-3
How to see voice command screen ....... 7-4
I
INFINITI controller ............................ 2-4, 2-5
INFINITI Drive Mode Selector .............. 5-34
INFINITI InTouch™ Services ..................... 5-7
INFINITI InTouch™
Services application ................................. 5-10
INFINITI InTouch™ Services feature ..... 5-8
INFINITI InTuition ................................... 5-31
Information menu ....................................... 5-2
InTouch Services settings ....................... 5-14
iPod® player ............................................... 3-27
L
Laser product ............................................... 1-4
Licenses .......................................................... 1-6
Log-in screen ............................................. 2-10
Lower display and menu buttons ........ 2-17
Lower touch screen display (lower
display) ........................................................ 2-17
M
Making a call ................................................ 4-5
Map types ..................................................... 6-3
Map view settings ...................................... 6-9
Mobile Entertainment
System (MES) ............................................ 3-36
Moving map ................................................. 6-6
N
Navigation settings .................................. 6-54
Notes on SiriusXM
Traffic™ information ................................ 6-41
Number input screen ............................... 2-13
O
One Shot Call ................................................ 7-3
Options before starting the
route guidance ........................................... 6-26
P
Phone ............................................................. 4-4
Phone operation ...................................... 5-24
Phone selection ........................................... 4-4
Phone settings ........................................... 4-11
Q
Quick Dial .................................................... 4-13
R
Radio ................................................... 3-2, 3-14
Rear media interface ............................... 3-50
Recalculating route .................................. 6-36
Receiving a call ............................................ 4-5
Remote controller ..................................... 3-46
Route calculation ...................................... 6-61
Route guidance ............................. 6-27, 6-59
Route options menu ............................... 6-30
S
Safety information ............................ 1-3, 6-3
Searching from address book ............... 6-21
Searching from
previous destinations .............................. 6-20
Setting by phone number ....................... 6-23
Setting city center .................................... 6-22
Setting destinations by Google ............ 6-21
Setting detour route ................................ 6-33
Setting from stored routes .................... 6-23
Setting home as destination .................. 6-17
9-2