reset INFINITI QX60 2020 Infiniti Connection

7. Voice Recognition
1. Push<>located on the steering
wheel.
2. Wait for the indicator change to
.
Speak “Navigation”.
3. Speak “Street Address”.
4. Speak the full address.
For example: “123 Main Street”, fol-
lowed by the city name.
INFO:
.You can also speak or select “Within aCity” and “Change State”. When
selecting “Within a City”, the search
address will become more successful.
.State is set automatically to the stateof the vehicle’s current location. To
search for an address in another
state, speak the "Change State", and
then speak the state to be recog-
nized.
.Even when the state has been chan-ged using Voice Recognition, it is
reset the next time voice input is
used. The state of the vehicle’s cur-
rent location is automatically set.
.Letters of the alphabet cannot beincluded in house numbers. If there
is no appropriate house number, a
representative point is displayed.
5. The matching address will be displayed. Select from number 1 to 6 .
6. Speak “Calculate Route” to set the destination.
Example 3 Playing Radio:
1. Push <
>located on the steering
wheel.
2. Wait for the indicator change to
.
Speak “Audio”.
3. Speak “Play FM”. The radio turns on and plays the previously selected station.
INFO:
.You can also speak “FM ” to turn the radio on and
tune in a preferred radio station.
.For U.S.:
Using “FM HD number>” allows you to specify the
HD sub-channel directly.
7-6

8. Troubleshooting guide
iPod® PLAYER
SymptomPossible cause Possible solution
The system does not recognize an iPod®. A connector cable is not correctly connected, or the iPod® does not correctly operate.Connect the connector cable again. If the system
does not recognize the iPod® after performing
this procedure above, reset the iPod®.
The iPod® that is to be connected is not
compatible with the system. Check the iPod® model and firmware versions
available for the system.
A USB extension cable is not correctly con-
nected. Do not use a USB extension cable.
The cable is rapidly connected to or discon-
nected from the USB connection port. Slowly connect or disconnect the USB cable.
An iPod® cannot be operated. The iPod® is connected to the in-vehicle audio
system while headsets, etc. are connected to the
iPod®. Remove all equipment from the iPod® after
disconnecting the iPod® from the system, and
then connect it to the system again.
The iPod® is not operating normally. Disconnect the iPod® from the in-vehicle audio
system, and then connect it to the system again.
The system plays back an album/track that
includes a particular album art. Disconnect the iPod® from the in-vehicle audio
system, and then reset the iPod®. Disable the
album art, and then connect the iPod® to the
system.
An iPod® does not respond. There are too many tracks in a category. Decrease the number of tracks in a category
(less than 3,000 tracks).
The shuffle function is turned on. Turn off the shuffle function if many tracks are
stored on the iPod®.
Music cannot be played back. A connector is not connected to the iPod®. Firmly connect the connector until it clicks.
Playback cuts out. The sound cuts due to vibration resulting from
an unstable location of the iPod®. Place the iPod® on a stable location where it
does not roll over.
8-10

8. Troubleshooting guide
SymptomPossible cause Possible solution
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party
does not respond to the call, the party is out of
the service area, or the call is abandoned before
the party responds), the system may reject a
request to make a call to the phone number. Turn off the cellular phone and turn it on again to
reset the connection.
The system does not recognize the con-
nection of a cellular phone. The system
does not receive or make a call. The cellular phone is not compatible with the in-
vehicle hands-free phone system.
Use a cellular phone compatible with the system. Visit
the website (www.infinitiusa.com/bluetooth) for
model compatibility.
The cellular phone is not connected. Check the registration procedure, and then register
the cellular phone again.
The phone operation is limited by the functions
(such as dial lock, etc.) of the registered cellular
phone. Remove any settings that are limiting use of the
cellular phone, and then perform registration again.
Registered voice tag is cut short. Speaking of the voice tag did not fit within the 5
second recording period after the beep. Speak the voice tag within 5 seconds after the beep.
The other party cannot hear your voice.
The other party can hear your voice, but it
cracks or cuts out. The cellular phone is not connected.
Check the registration procedure, and then register
the cellular phone again.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The ambient noise level is excessive. (For
example: heavy rain, construction sites, inside a
tunnel, oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed, and then speak a com-
mand.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
8-16

8. Troubleshooting guide
ROUTE CALCULATION AND VISUAL GUIDANCE
SymptomPossible cause Possible solution
Waypoints are not included in the
auto reroute calculation. Waypoints that have been already passed are not included in
the auto reroute calculation. To go to that waypoint again, edit the route.
Route information is not displayed. Route calculation has not yet been performed. Set the destination and perform route calcula-
tion.
The vehicle is not on the suggested route. Drive on the suggested route.
Route guidance is set to OFF. Turn on route guidance.
Route information is not provided for certain types of roads
(roads displayed in dark green). This is not a malfunction.
The auto reroute calculation (or
detour calculation) suggests the
same route as the one previously
suggested. Route calculations took priority conditions into consideration,
but the same route was calculated.
This is not a malfunction.
A waypoint cannot be added. Five waypoints are already set on the route, including ones that the vehicle has already passed. A maximum of 5 waypoints can be set on the
route. To go to 6 or more waypoints, perform
route calculations multiple times as necessary.
The suggested route is not dis-
played. Roads near the destination cannot be calculated.
Reset the destination to a main or ordinary road,
and recalculate the route.
The starting point and destination are too close. Set a more distant destination.
The starting point and destination are too far away. Divide the trip by selecting one or two inter- mediate destinations, and perform route calcu-
lations multiple times.
There are time restricted roads (by the day of the week, by
time) near the current vehicle location or destination. Set [Use Time Restricted Roads] to OFF.
“Route settings” (page 6-45)
A part of the route is not displayed. The suggested route includes narrow streets (roads displayed in gray). This is not a malfunction.
8-22

SymptomPossible cause Possible solution
The part of the route that the
vehicle has already passed is de-
leted. A route is managed by sections between waypoints. If the
vehicle passed the first waypoint, the section between the
starting point and the waypoint is deleted (it may not be
deleted depending on the area). This is not a malfunction.
An indirect route is suggested. If there are restrictions (such as one-way streets) on roads close to the starting point or destination, the system may
suggest an indirect route. Adjust the location of the starting point or
destination.
The system may suggest an indirect route because route
calculation does not take into consideration some areas such
as narrow streets (gray roads). Reset the destination to a main or ordinary road,
and recalculate the route.
The landmark information does
not correspond to the actual in-
formation. This may be caused by insufficient or incorrect map data. Updated information will be included in the next
version of the map data.
The suggested route does not
exactly connect to the starting
point, waypoints or destination. There is no data for route calculation closer to these locations. Set the starting point, waypoints and destina-
tion on a main road, and perform route calcula-
tion.
8. Troubleshooting guide
8-23