phone INFINITI QX60 2020 Owner's Manual

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Both INFINITI and your INFINITI retailer are dedicated to serving all your automotive needs. Your satisfaction with your vehicle and your
INFINITI retailer are our primary concerns. Your INFINITI retailer is always available to assist you with all your automobile sales and service
needs.
However, if there is something that your
INFINITI retailer cannot assist you with or
you would like to provide INFINITI directly
with comments or questions, please contact
our (INFINITI’s) Consumer Affairs Depart-
ment using our toll-free number:
For U.S. customers1-800-662-6200
For Canadian customers 1-800-361-4792 The Consumer Affairs Department will ask
for the following information:
– Your name, address, and telephone num-
ber
– Vehicle identification number (on dash panel)
– Date of purchase
– Current odometer reading
– Your INFINITI retailer’s name
– Your comments or questions
OR You can write to INFINITI with the informa-
tion on the left at:
For U.S. customers
INFINITI Division
Nissan North America, Inc. Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
or via e-mail at:
[email protected]
For Canadian customers INFINITI Division
Nissan Canada Inc.
5290 Orbitor Drive
Mississauga, Ontario L4W 4Z5
or via e-mail at:
information.centre@nissancanada. com
If you prefer, visit us at:
www.infinitiUSA.com (for U.S. customers)
or
www.infiniti.ca (for Canadian customers)
We appreciate your interest in INFINITI and thank you for buying a quality INFINITI vehicle.
INFINITI CUSTOMER CARE PROGRAM

Table of
ContentsIllustrated table of contents
Safety—Seats, seat belts and supplemental restraint system
Instruments and controls
Pre-driving checks and adjustments
Monitor, climate, audio, phone and voice recognition systems
Starting and driving
In case of emergency
Appearance and care
Do-it-yourself
Maintenance and schedules
Technical and consumer information
Index
0
1
2
3
4
5
6
7
8
9
10
11

17. Audio system controls*Front passenger air bag status light
(P. 1-50)
18. Hazard warning flasher switch
(P. 6-2)
19. Push-button ignition switch
(P. 5-13)
20. Cruise control switches
(if so equipped) (P. 5-78)
Intelligent Cruise Control (ICC)
switches (if so equipped) (P. 5-80)
21. Dynamic driver assistance switch
(if so equipped) (P. 5-32, 5-48,
5-100)
22. Tilt and telescopic steering wheel
control (P. 3-31)
23. Bluetooth® Hands-Free Phone
System*
24. Steering wheel switch for audio
control* 25. Hood release (P. 3-22)
Vehicle Dynamic Control (VDC) OFF
switch (P. 2-51)
Heated steering wheel switch
(if so equipped) (P. 2-48)
Warning systems switch
(if so equipped) (P. 2-50)
Power inverter switch
(if so equipped) (P. 2-52)
Liftgate instrument panel switch
(P. 3-22)
26. Control panel and vehicle informa-
tion display switches (P. 2-17)
*: Refer to the separate INFINITI InTouchTM
Owner’s Manual (if so equipped).
Refer to the page number indicated in paren-
theses for operating details.
Illustrated table of contents0-7

17. Audio system controls*Front passenger air bag status light
(P. 1-50)
18. Hazard warning flasher switch
(P. 6-2)
19. Push-button ignition switch
(P. 5-13)
20. Cruise control switches
(if so equipped) (P. 5-78)
Intelligent Cruise Control (ICC)
switches (if so equipped) (P. 5-80)
21. Dynamic driver assistance switch
(if so equipped) (P. 5-32, 5-48,
5-100)
22. Tilt and telescopic steering wheel
control (P. 3-31)
23. Bluetooth® Hands-Free Phone
System*
24. Steering wheel switch for audio
control* 25. Hood release (P. 3-22)
Vehicle Dynamic Control (VDC) OFF
switch (P. 2-51)
Heated steering wheel switch
(if so equipped) (P. 2-48)
Warning systems switch
(if so equipped) (P. 2-50)
Power inverter switch
(if so equipped) (P. 2-52)
Liftgate instrument panel switch
(P. 3-22)
26. Control panel and vehicle informa-
tion display switches (P. 2-17)
*: Refer to the separate INFINITI InTouchTM
Owner’s Manual (if so equipped).
Refer to the page number indicated in paren-
theses for operating details.
Instruments and controls2-3

The E-call (SOS) button is used in combina-
tion with an INFINITI InTouch™ Services
subscription to call for assistance in case of
an emergency.
Pressing the button will (with a paid subscrip-
tion) reach a response specialist that will pro-
vide assistance based on the situation de-
scribed by the vehicle’s occupant. For
additional information, or to enroll your ve-
hicle, refer to www.InfinitiUSA.com/intouch,
or call 855–444–7244.
12V OUTLETS
The power outlets are for powering electrical
accessories such as cellular telephones. They
are rated at 12 volt, 120W (10A) maximum.
The instrument panel and console power
outlets are powered only when the ignition
switch is in the ACC or ON position.
The power outlet in the cargo area is pow-
ered directly by the vehicle’s battery.
LIC3376
Instrument Panel
LIC3624
Center Console
LIC3737
E-CALL (SOS) BUTTON (if so
equipped)POWER OUTLETS
Instruments and controls2-53

GLOVE BOX
Open the glove box by pulling the handle. Use
the master key when locking
1or unlocking
2the glove box.
WARNING
Keep glove box lid closed while driving to
help prevent injury in an accident or a sud-
den stop.
CONSOLE BOX
Upper half
Pull up on the driver’s side latch to open the
upper half of the console box.
The upper half of the console box may be
used for storage of cellular phones. An access
hole is provided at the front of the upper half
of the console box for a phone or iPod® cord
routing to the power outlet.
Rear armrest
LIC2214LIC2243WIC1120
2-58Instruments and controls

both buttons may be released. The rapid
flashing indicates successful training.
Proceed with “Programming
HomeLink®” step 3 to complete.
If the device was unplugged during the
programming procedure, remember to
plug it back in when programming is
completed.
OPERATING THE HOMELINK®
UNIVERSAL TRANSCEIVER
The HomeLink® Universal Transceiver, after
it is programmed, can be used to activate the
programmed device. To operate, simply press
and release the appropriate programmed
HomeLink® Universal Transceiver button.
The amber indicator light will illuminate while
the signal is being transmitted.
For convenience, the hand-held transmitter
of the device may also be used at any time.
PROGRAMMING TROUBLE-
DIAGNOSIS
If the HomeLink® does not quickly learn the
hand-held transmitter information:∙ replace the hand-held transmitter batter- ies with new batteries. ∙ position the hand-held transmitter with
its battery area facing away from the
HomeLink® surface.
∙ press and hold both the HomeLink® and hand-held transmitter buttons without
interruption.
∙ position the hand-held transmitter1-3in (2 - 8 cm) away from the HomeLink®
surface. Hold the transmitter in that po-
sition for up to 15 seconds. If HomeLink®
is not programmed within that time, try
holding the transmitter in another posi-
tion – keeping the indicator light in view
at all times.
If you continue to have programming difficul-
ties, please contact the INFINITI Consumer
Affairs Department. The phone numbers are
located in the Foreword of this manual.
CLEARING THE PROGRAMMED
INFORMATION
The following procedure clears the pro-
grammed information from both buttons. In-
dividual buttons cannot be cleared. However,
individual buttons can be reprogrammed. For
additional information, refer to “Reprogram-
ming a single HomeLink® button” in this sec-
tion. To clear all programming:
1. Press and hold the two outer HomeLink® buttons until the indicator
light begins to flash in approximately
10 seconds. Do not hold for longer than
20 seconds.
2. Release both buttons.
HomeLink® is now in the programming mode
and can be programmed at any time begin-
ning with “Programming HomeLink®” -
Step 1.
REPROGRAMMING A SINGLE
HOMELINK® BUTTON
To reprogram a HomeLink® Universal Trans-
ceiver button, complete the following: 1. Press and hold the desired HomeLink® button. DO NOT release the button.
2. The indicator light will begin to flash af- ter 20 seconds. Without releasing the
HomeLink® button, proceed with “Pro-
gramming HomeLink®” - Step 1.
For questions or comments, contact
HomeLink® at: www.homelink.com or
1–800–355–3515 (except Mexico).
2-76Instruments and controls

CHILD SAFETY REAR DOOR
LOCK
Child safety locks help prevent the rear doors
from being opened accidentally, especially
when small children are in the vehicle.
The child safety lock levers are located on the
edge of the rear doors.
When the lever is in the LOCK position, the
door can be opened only from the outside.
WARNING
∙ Radio waves could adversely affect elec-tric medical equipment. Those who use a
pacemaker should contact the electric
medical equipment manufacturer for the
possible influences before use.
∙ The Intelligent Key transmits radio waves when the buttons are pressed. The
FAA advises the radio waves may affect
aircraft navigation and communication
systems. Do not operate the Intelligent
Key while on an airplane. Make sure the
buttons are not operated unintentionally
when the unit is stored for a flight.
The Intelligent Key system can operate all the
door locks using the remote control function
or pushing the request switch on the vehicle
without taking the key out from a pocket or
purse. The operating environment and/or
conditions may affect the Intelligent Key sys-
tem operation.
Be sure to read the following before using the
Intelligent Key system.
CAUTION
∙ Be sure to carry the Intelligent Key with you when operating the vehicle.
∙ Never leave the Intelligent Key in the ve- hicle when you leave the vehicle.
The Intelligent Key is always communicating
with the vehicle as it receives radio waves.
The Intelligent Key system transmits weak
radio waves. Environmental conditions may
interfere with the operation of the Intelligent
Key system under the following operating
conditions: ∙ When operating near a location where strong radio waves are transmitted, such
as a TV tower, power station and broad-
casting station.
∙ When in possession of wireless equip- ment, such as a cellular telephone, trans-
ceiver or a CB radio.
∙ When the Intelligent Key is in contact with or covered by metallic materials.
∙ When any type of radio wave remote control is used nearby.
LPD2374
INFINITI INTELLIGENT KEY SYSTEM
Pre-driving checks and adjustments3-7

Thebutton will be on the INFINITI In-
telligent Key if the vehicle has Remote Engine
Start. This feature allows the engine to start
from outside the vehicle.
The following features may be affected
when the Remote Engine Start feature is
used: ∙ Vehicles with an automatic climate con-
trol system will default to either heating
or cooling mode. For additional informa-
tion, refer to “Remote Engine Start with
Intelligent Climate Control” in the “Moni-
tor, climate, audio, phone and voice rec-
ognition systems” section of this manual.
Laws in some local communities may restrict
the use of remote starters. For example,
some laws require a person using Remote
Engine Start to have the vehicle in view.
Check local regulations for any requirements.
Other conditions may affect the function of
the Remote Engine Start feature. For addi-
tional information, refer to “Conditions the
Remote Engine Start will not work” in this
section.
Other conditions can affect the performance
of the Intelligent Key transmitter. For addi-
tional information, refer to “INFINITI Intelli-
gent Key” in this section.
REMOTE ENGINE START
OPERATING RANGE
WARNING
To help avoid risk of injury or death through
unintended operation of the vehicle and/or
its systems, including entrapment in win-
dows or inadvertent door lock activation,
do not leave children, people who require
the assistance of others or pets unattended
in your vehicle. Additionally, the tempera-
ture inside a closed vehicle on a warm day
can quickly become high enough to cause a
significant risk of injury or death to people
and pets.
CAUTION
When the Intelligent Key battery is dis-
charged or other strong radio wave sources
are present near the operating location, the
Intelligent Key operating range becomes
narrower, and the Intelligent Key may not
function properly.
The Remote Engine Start function can only
be used when the Intelligent Key is within the
specified operating range from the vehicle.
The Remote Engine Start operating range is
approximately 197 ft (60 m) from the vehicle.
LPD2995
REMOTE ENGINE START (if so
equipped)
Pre-driving checks and adjustments3-19

CAUTION
∙ Interference or malfunction can becaused by parking in close proximity to
radio or satellite towers.
∙ Intelligent Key interference could be caused if you have your key fob stored
next to your cell phone or any RF-enabled
smart card. For additional information,
refer to “INFINITI Intelligent Key” in this
section.
LIFTGATE RELEASE
WARNING
∙ Always be sure the liftgate has beenclosed securely to prevent it from open-
ing while driving.
∙ Do not drive with the liftgate open. This could allow dangerous exhaust gases to
be drawn into the vehicle. For additional
information, refer to “Exhaust gas (car-
bon monoxide)” in the “Starting and driv-
ing” section of this manual.
∙ To avoid personal injury, do not attempt to activate the power liftgate if one or
both of the liftgate struts are removed.
CAUTION
∙ If the power liftgate does not stay openor if the liftgate unexpectedly closes at
any time while a continuous warning
chime sounds, do not operate the lift-
gate. There may be a pressure loss in one
or both of the liftgate struts. It is recom-
mended that you have the liftgate in-
spected. It is recommended that you visit
an INFINITI retailer for this service.
∙ Do not activate the power liftgate if one or both of the liftgate struts are re-
moved. Damage to the liftgate or power
liftgate mechanisms may occur.
Power liftgate release
If the liftgate cannot be opened with the
instrument panel switch, liftgate opener
switch or key fob due to a discharged battery,
follow these steps:
1. Remove the cover
Aon the inside of the
liftgate.
2. Move the lever
Bas illustrated to open
the liftgate.
It is recommended that you visit an INFINITI
retailer as soon as possible for repair.
SPA2778
Pre-driving checks and adjustments3-27