service INFINITI QX80 2021 Warranty Information Booklet

41IMPORTANT TIRE SAFETY INFORMATION¹
Any tire, no matter how well constructed,may
fail due to improper maintenance or
service factors. This could create a risk of
property damage and serious or fatal injury.
Disregarding any of the safety precautions
and instructions contained in this manual may
result in tire failure or explosion causing serious
personal injury or death. For your safety,
comply with the following:
TIRE INFLATION
Keep tires inflated to the pressures
recommended on the tire data placard. (See
your Owner’s Manual for location.) These
inflation pressures must be maintained as
a minimum. However, do not exceed the
maximum pressure rating indicated on the tire
sidewall.
CHECK INFLATION PRESSURES ON ALL
YOUR TIRES, INCLUDING THE SPARE,
WHEN TIRES ARE COLD, AT LEAST ONCE A
MONTH BEFORE DRIVING.
Failure to maintain correct inflation may
result in improper vehicle handling and may
cause rapid and irregular tire wear, sudden tire
destruction, loss of vehicle control and serious
personal injury. Therefore, inflation pressures
should be checked at least once a month and
always prior to long distance trips.
Pressures should be checked when tires are
cold. The tires are cold when your vehicle has
been driven less than a mile at moderate speed
after being stopped for three or more hours.
CHECKING PRESSURE WHEN
TIRES ARE HOT
If you must add air when your tires are hot,
add four pounds per square inch (psi) (28kPa)
above the recommended cold air pressure.
Recheck the inflation pressure when the tire
is cold.
For Example Only:
Gauge reading of hot tire: 32psi
If recommended pressure is: 30psi
Desired gauge reading of hot tire 30 + 4psi =
34psi
Check cold pressures as soon as possible, at
least by the next day. Never “bleed” air from
hot tires as your tire will be underinflated. Use
an accurate tire gauge to check pressures.
Never allow children to air up tires.
DRIVING ON ANY TIRE THAT DOES
NOT HAVE THE CORRECT INFLATION
PRESSURE IS DANGEROUS. For replacement
tires, the correct inflation pressure will be
provided by your tire retailer. If not, refer to the
vehicle decal.
Underinflation produces extreme flexing of the
sidewalls and builds up heat which may result
in sudden tire destruction and serious personal
injury. Overinflating can cause the tire to be
more susceptible to impact damage.
LOAD LIMITS
DO NOT OVERLOAD. DRIVING ON ANY
OVERLOADED TIRE IS DANGEROUS. Never
load your tires beyond the load carrying limits
molded into the sidewall of the tires or the
maximum vehicle load limit as shown on the
vehicle tire data placard, whichever is less.
Overloading causes heat to build up which can
lead to sudden tire failure and serious personal
injury.
SPEED LIMITS AND SPEED RATED
TIRES
HIGH SPEED DRIVING CAN BE
DANGEROUS. Never operate your vehicle
in excess of lawful speeds or the maximum
speeds justified by the driving conditions.
Excessive speeds or racing can cause heat
buildup in a tire leading to possible failure and
serious personal injury.
Correct inflation pressure is especially
important. However, at high speeds, even with
the correct inflation pressure, a road hazard,
for example, is more difficult to avoid and if
contact is made, there is a greater chance of
causing tire damage than at the lower speed.
Moreover, driving at high speed reduces the
reaction time available to avoid accidents and
bring your vehicle to a safe stop. If you see any
damage to a tire or wheel, replace it with your
spare tire and see your tire retailer at once.
(Continued on next page)
1 Provided by and published at the request of the tire manufacturers/warrantors.
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Never perform a temporary repair, use an
innertube or inject sealant as a permanent
substitute for a proper repair. Only qualified
persons should repair tires.
Be sure that all your valves have suitable valve
caps. This will keep valve cores clean and clear
and guard against leakage.
REPAIRS - WHENEVER POSSIBLE, SEE
A TIRE RETAILER AT ONCE. Some tire
manufacturers do not warrant any inspection
or repair process. The repair is entirely the
responsibility of the repairer. Punctures in
the tread of a passenger tire which do not
exceed 1/4 of an inch (6mm) in diameter can
usually be repaired by following the Rubber
Manufacturer’s Association (RMA) Passenger
and Light Truck Repair procedures. Contact
the manufacturer of your tires for its position
and assistance as to the acceptable location
for a proper repair and the repair of speed
rated tires. Do not use plug repairs. They may
cause further damage to the tire. They are not
always air tight and the plug may fail. Do not
exceed posted speed limits on any repaired tire.
Certain tire manufacturers speed ratings are
voided if the tire is repaired.
Although a tire was properly repaired, internal
structural damage resulting from the puncture
may have occurred.
Sometime later the damage may cause the tire
to be removed from service.
If the tire has a puncture in the tread which
exceeds 1/4 inch (6mm), the tire must be replaced. If any tire has sustained a puncture,
have the tire inspected internally by a tire
retailer for possible damage that may have
occurred.
Improper mounting and inflation procedures
can cause an explosion of the tire/rim
assembly. Only specially trained persons should
perform these tasks. Contact your tire store or
retailer for assistance.
CAUTION - Never, under any circumstance,
introduce a flammable substance into a tire.
WHEEL ALIGNMENT AND BALANCING
Wheel alignment and balancing are important
for safety and maximum mileage from your
tires. Check how your tires are wearing at
least once a month. If your tires are wearing
unevenly, such as the inside shoulder of the
tire wearing faster than the rest of the tread,
or if you detect excessive vibration, your
vehicle may be out of alignment or balance.
These conditions not only shorten the life of
your tires, but adversely affect the handling
characteristics of your vehicle which could
be dangerous. If you detect irregular wear or
vibration, have your alignment and balance
checked immediately. Tires which have been
run underinflated will show more wear on the
shoulders than in the center of the tread.
HARD BRAKING
You must inspect your tires after any hard
braking circumstances or after tires have slid
on the pavement. This can cause a flat spot in
a section of the tire tread. TIRE SPINNING
Never spin your tires above a speedometer
reading of 35 mph (55 km/h) if your vehicle
becomes stuck. The centrifugal force
generated by the free spinning tire/wheel
assembly may cause a sudden tire explosion,
resulting in vehicle damage and/or serious
personal injury or death. Never allow anyone
to stand near or behind a tire spinning at high
speed while attempting to push a vehicle that
is stuck. When in mud, sand, snow, ice or other
slippery conditions, do not indulge in excessive
wheel spin. In such conditions, with automatic
transmission vehicles, by accelerating the
engine excessively, it is possible to spin one of
the drive tires beyond its speed capability. This
is also true when balancing a drive tire/wheel
assembly using the engine of the vehicle to
spin the wheel.
TIRE TREAD
Tires must be replaced when the depth of
the tread reaches 2/32 inch (1.6 mm). Tires
are manufactured with tread wear indicators
molded into the tire grooves which indicate
tread wearout. As tires approximate 2/32 inch
(1.6 mm) wearout, the tread gauge becomes
thinner and more vulnerable to the effects
of road hazards. Also, worn tires are more
subject to hydroplaning, which can cause loss
of control. Therefore, visual tire inspection
becomes more crucial as the tires wear out.
(Continued on next page)
IMPORTANT TIRE SAFETY INFORMATION¹
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WORN TIRES
Never drive on worn tires. Tires should be
replaced by trained personnel when 2/32nds
of an inch tread depth remains, as indicated
by the tread wear indicators molded into the
tread grooves. In most states, it is illegal to
drive with less than 2/32nds of an inch of
tread remaining.
TIRE MIXING
For best performance select tires similar in
size and load rating to the original equipment
tires. It is recommended that the same size
and type of tire be used on all four wheel
positions. In certain tires, casing ply material
and ply construction may vary as indicated
on the sidewall of the tire. When changing
or replacing tires, it is preferred that all four
tires are the same construction type (i.e.,
High Performance, All Season, Mud & Snow)
and construction (Radial or Bias Ply). Before
mixing tires of different types on a vehicle in
any configuration, be sure to check the vehicle
Owner’s Manual for its recommendations.
Tires which meet the Rubber Manufacturer’s
Association (RMA) definition of mud and
snow tires are marked M/S, M+S, M&S. On
such tires, this designation is molded into the
sidewall. Tires without this notation are not
recommended for mud and/or snow driving.
If snow tires are needed, it is necessary
to select tires equivalent in size and load
rating to the original equipment tires.
Always fit performance snow tires in sets of four (4) for optimum mud & snow traction
and maintenance of vehicle handling
characteristics. If you do not, it may adversely
affect the safety and handling of your vehicle.
It is also important to check the vehicle
Owner’s Manual before mixing or matching
tires on 4-wheel drive vehicles as this may
require special precautions.
Please refer to your Owner’s Manual for more
information on tire replacement precautions. TIRE ROTATION
Tires on your Infiniti vehicle should be rotated
every 7,500 miles or as irregular wear
develops. If irregular wear becomes apparent
or if the wear rate on the tires is perceptibly
uneven, the tires should be rotated in such
a way to alleviate the problem. Check your
vehicle for any mechanical problems and
correct if necessary. Any rotation pattern or
procedure may be followed including those
indicated in the Owner’s Manual. Some tires
have arrows on the sidewall showing the
direction in which the tire should turn. When
rotating this type of tire, care must be taken
to maintain the proper turning direction as
indicated by the arrows. Some vehicles have
different tire sizes specified for front and rear
axles. Tires on these vehicles should not be
rotated side to side (unless they are non-
directional). Where a temporary type spare tire
is available, it should not be included in the tire
rotation schedule. Such tires are intended for
temporary use only.
REPLACING TWO TIRES
If your vehicle was originally equipped with
four tires that were the same size and you are
only replacing two of the four tires, install the
new tires on the rear axle. Placing new tires
on the front axle may cause loss of vehicle
control in some driving conditions and cause
an accident and personal injury.
TRAILER TOWING
If you anticipate towing a trailer, you should
see a tire retailer for advice concerning the
correct size of tire and pressure. Tire size and
pressure will depend on the type and size of
the trailer and hitch utilized, but in no case
must the maximum cold inflation pressure or
the tire load rating be exceeded. Check the tire
decal and your Owner’s Manual for further
recommendations on trailer towing.
TIRE ALTERATIONS
Do not perform any alterations on your tires.
Alterations may prevent proper performance,
leading to tire damage, which can result in an
accident. Tires which become unserviceable
due to alterations such as truing, whitewall
inlays, addition of balancing or sealant liquids,
may be excluded from warranty coverage.
Consult your tire warranty.
(Continued on next page)
IMPORTANT TIRE SAFETY INFORMATION¹
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47INFINITI TOTAL OWNERSHIP EXPERIENCE® BENEFITS
ROADSIDE ASSISTANCE
As part of the Infiniti Total Ownership
Experience®, Roadside Assistance is available
to you, 24 hours a day, 365 days a year, for
emergency roadside assistance should the
need arise for any of the following items:
•• Mechanical Breakdown
•• Flat Tire
•• Dead Battery
•• Accident/Collision (One-way tow – loaner
vehicle not included)
•• Emergency Fuel Delivery
•• Lock-out service
COVERAGE Roadside Assistance is provided for all Infiniti
vehicles from the date the vehicle is delivered
to the first retail buyer or otherwise put into
use, whichever is earlier, for a period of 48
months, without regard to mileage.
Roadside Assistance is available to anyone
operating an Infiniti vehicle with the
authorization of the owner. [For purpose of
Roadside Assistance benefits, “owner” includes
the lessee of a leased vehicle.] These services
are transferable with the resale of the vehicle
for the time remaining on the Roadside
Assistance coverage. Roadside Assistance is
available throughout the Continental United
States and Canada.
HOW TO USE ROADSIDE ASSISTANCE Should one of the disablements listed
above occur, simply call the toll free number,
1-800-662-6200, and advise the Roadside
Assistance Representative of your name, the
vehicle identification number (VIN) of your car,
your location, and the nature of the problem.
(When travelling in Canada call 1-800-835-
0221.) The VIN can be found imprinted on
a plate affixed to the upper dashboard on
the driver’s side of your Infiniti. The VIN is
also printed on the permanent Infiniti Total
Ownership
® Program card which will be sent
to you approximately 6 weeks after purchase
of your new Infiniti.
ON-SITE AND TOWING SERVICE Depending on the type of vehicle problem you
are experiencing, the Roadside Assistance
Representative will determine the appropriate
roadside assistance and/or flatbed (towing)
service to be dispatched. In most cases, minor
disablement services such as flat tire change,
lock-out service, out-of-gas delivery, battery
boost, etc., can be performed onsite so that
you can be on the road again as soon as
possible. Any charges for the replacement
of keys, gas or non-warranty items will be
your responsibility at the time of the repair or
service.
Whenever possible, flatbed (towing) service
will be dispatched for mechanical disablements
or accident/collisions which render the vehicle
inoperative. There is no charge for on site
or towing while within the parameters for
Roadside benefits as defined under Coverage.
Roadside Assistance will arrange to transport
the vehicle to the nearest Infiniti retailer, if
one is located within 250 miles, or to another
authorized alternate service facility. Warranty
covered repairs will be provided for under
the terms of the applicable express Infiniti
limited warranty. However, any nonwarranty
or accident/collision repairs will be your
responsibility.
NOTE:
You may be required to sign a receipt at the
time of disablement to acknowledge receipt of
the Roadside Assistance service rendered.
(Continued on next page)
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48
EXCLUSIONS Roadside Assistance is not a warranty and
is not provided under any Infiniti or Nissan
warranty, but is a service which is provided
to you as part of the Infiniti Total Ownership
Experience
® to minimize any unforeseen
vehicle operation inconvenience. Potential
liability is expressly limited to the cost of
the listed benefits and does not extend to
incidental or consequential damages such
as loss of use inconvenience, loss of pay, or
commercial loss.
Roadside Assistance benefits exclude any
costs related to repairs, parts replacement,
labor, etc. which are incurred as a result of
accident/collision, vehicle abuse, racing,
vandalism or other items not covered by the
Infiniti New Vehicle Limited Warranty. Also
excluded are services for snow tires, repair
to studs, mounting or demounting of snow
chains, and any fines, fees or taxes which are
associated with impound towing as a result of
actual or alleged violation of any
laws or regulations.
EMERGENCY TRAVEL EXPENSE/TRIP
INTERRUPTION BENEFITS
If you experience a mechanical breakdown
more than 100 miles from your primary
residence, you may be eligible for the following
reasonable trip interruption benefits:
•• Meals
•• Lodging
•• Substitute transportation
•• Costs to reunite the vehicle and owner, after
warranty repairs have been completed.
The Roadside Assistance Representative, (toll
free number 1-800-662-6200), will explain
Emergency Travel Expense/Trip Interruption
benefits in detail and provide authorization
of appropriate benefits. (When travelling
in Canada, call 1-800-835-0221.) In some
situations you may be required to pay for
these benefits initially. If so, the representative
will provide instructions for reimbursement
procedures. You must keep records of these
expenses and submit them upon request.
Emergency Travel Expense/Trip Interruption
Benefits are not available for accident/collision
and/or other nonwarrantable disablements.
INFINITI COURTESY VEHICLE
As part of The Infiniti Total Ownership
Experience®, a participating Infiniti retailer
will provide you with a complimentary Infiniti
Courtesy Vehicle when you present your Infiniti
vehicle for warranty repair to a participating
Infiniti retailer during the new vehicle limited
warranty basic coverage period, subject to
availability and the eligibility requirements
listed below.
The Eligibility Requirements for an Infiniti
Courtesy Vehicle are as follows:
•• Only available during the 4 years/60,000
mile Infiniti New Vehicle Limited Warranty
basic coverage period.
•• You must be 21 years of age or older with a
valid U.S. driver’s license.
•• You must provide proof of primary insurance.
•• You must schedule the service appointment
in advance.*
••
Other restrictions apply to loan car including
mileage use and days use limitations.**
*Depending upon availability, exceptions to
the service appointment requirement may be
made in the event your vehicle is inoperable
due to unexpected mechanical failure. In such
a circumstance the participating Infiniti retailer
will strive to provide you with a Service Loan
Car if possible.
** Ask your retailer for details.
Note: This program is NOT a warranty, and is
NOT part of the Infiniti New Vehicle Limited
Warranty, but rather a benefit of The Total
Ownership Experience
®. This program is
subject to change without notice at any time.
Roadside Assistance is offered for emergency
roadside assistance only. Any abuse of this
benefit may lead to suspension or cancellation
of the service.
INFINITI TOTAL OWNERSHIP EXPERIENCE® BENEFITS
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49
LONG TERM PROTECTION FOR
YOUR INFINITI...
For extra peace of mind, you can choose from
a full suite of Infiniti Elite® Assurance Products
to protect your investment in new or pre-
owned Infiniti vehicles, including: Extended
Protection Plan, Prepaid Maintenance Plan,
Tire & Wheel Protection Plan, Theft Protection
Plan, Key Replacement Plan, and our bundled
Platinum Protection Plan that provides Tire
and Wheel Road Hazard Protection, Paintless
Dent Repair Windshield Repair and Emergency
Roadside Assistance.
Backed by Infiniti and designed exclusively for
Infiniti owners, our Extended Protection Plan
and Prepaid Maintenance Plan are available
in a variety of coverage levels and time and
mileage intervals, enabling you to customize
a plan to suit your personal driving habits and
length of ownership. Infiniti Elite
® Assurance
Products provide you with quality long-term
protection and enhanced peace of mind. Just a few of its major features:
1.
With Infiniti Elite
® Extended Protection
Plan, you can choose coverage for up to 8
years/120,000 miles to help guard against
rising repair costs.
2. Repairs are performed at participating
Infiniti dealerships throughout the U.S.,
excluding U.S. Territories. Repairs at these
dealerships are performed by factory-
trained technicians using Genuine Infiniti or
Infiniti-approved new or remanufactured
parts to maintain your vehicle in top running
condition.
3. Payment-free service, other than your
deductible (if applicable). Dealers are paid
directly by Infiniti.
4.
All Infiniti Elite
® Extended Protection Plans
are transferable to subsequent owners, thus
ensuring flexibility of your investment and
helping to enhance the resale value of your
Infiniti.
5. Customer assistance is available throughout
the U.S. at any Infiniti dealership, or by
calling 1-800- 662-6200. 6.0% financing
is available for qualified applicants for
Extended Protection Plans and Prepaid
Maintenance Plans.
YOU SIMPLY CAN’T GET BETTER
LONG-TERM PROTECTION
FOR YOUR MONEY THAN WITH
INFINITI ELITE
®! For details, please contact your authorized
Infiniti Dealer, visit infinitiusa.com or complete
the attached business reply card (no postage
necessary) and mail it to:
Infiniti Elite
® Protection Program
Headquarters P.O. Box 685004
Franklin, TN 37068-9965
We will send you a complete information
packet — the quicker you act, the sooner you
can enjoy the full protection of an Infiniti Elite
®
service contract.
INFINITI ELITE EXTENDED PROTECTION PLAN
Elite Pr otection Pr ogram
®
Elite Pr otection Pr ogram®
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OWNER INFORMATIONOwner’s Name
Address
City State Zip CodeVEHICLE INFORMATIONDate of Delivery Mileage at Delivery
Selling Dealer Name
Address
City State Zip Code Vehicle Identification Number
MilesINFINITI ELITE EXTENDED PROTECTION PLAN INFORMATIONPolicy No. Expiration Date
Months of Coverage Expiration Mileage
Infiniti Extended Protection Plan coverage must be confirmed. See your Agreement for details.ODOMETER REPLACEMENTDate Mileage Miles
Dealer Name
Address
City State Zip Code
Note: Read this booklet carefully and keep it in your vehicle. Present it to an authorized
Infiniti dealer when warranty service is required. It should remain with your
vehicle when you sell it so subsequent owners will know of any remaining
warranty coverage.