service KIA OPTIMA HYBRID 2016 Warranty and Consumer Information Guide

Oregon Consumer Notice94
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the Council of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state Lemon Law, you need
not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll- free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) notify Kia at the address below, by certified mail, of the problem with your vehicle (a request by you to use
BBB AUTO LINE to resolve your concerns would qualify as proper notification), and
2) provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia
Dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF OREGON

Pennsylvania Consumer Notice
95
If the new motor vehicle you have purchased does not conform to the manufacturer’s express warranty, the
Pennsylvania Automobile Lemon Law provides that the manufacturer may have to replace it or pay you a refund, at
your option.
If you discover a defect that substantially impairs the use, value, or safety of this vehicle, contact the manufacturer or
its authorized service and repair facility immediately.
Your Lemon Law rights only cover defects which occur within one year after delivery, 12,000 miles of use, or the term
of the express warranty, whichever comes first.
The law states that it is reasonable for the dealer, manufacturer, or its agent to make up to three separate attempts to
correct the same defect.
After three unsuccessful repair attempts, or after a total of thirty days in which the vehicle is out of service for repair,
you may be entitled to a comparable replacement vehicle or a refund of the purchase price less an allowance for your
actual use.
The manufacturer or dealer must provide you with an itemized statement of all repair work performed when your
vehicle is returned from service. Keep those records for future reference.
For more information, contact the Office of Attorney General, Bureau of Consumer Protection, Strawberry Square,
14th Floor, Harrisburg PA 17120, 1-800-441-2555
NOTICE TO CONSUMERS STATE OF PENNSYLVANIA

Pennsylvania Consumer Notice96
If a dispute arises concerning a defect, you must resort to BBB AUTO LINE, a third-party complaint resolution service
offered by Kia and administered by the Council of Better Business Bureaus. However, if you choose to seek remedies
that are not created by the Pennsylvania Lemon Law, you need not use BBB AUTO LINE, although that option is still
available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)

Rhode Island Consumer Notice
97
IF THIS VEHICLE IS DEFECTIVE, YOU MAY BE ENTITLED UNDER RHODE ISLAND LAW TO A
REFUND OF THE PURCHASE PRICE OR YOUR LEASE PAYMENTS. FOR COMPLETE
INFORMATION REGARDING YOUR RIGHTS AND REMEDIES, CONTACT THE RHODE ISLAND
MOTOR VEHICLE ARBITRATION BOARD AT (401) 274-4400.
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle. You must use
either BBB AUTO LINE or the arbitration procedure established by Rhode Island’s Consumer Council prior to
initiating court action if you seek a replacement or repurchase of your vehicle. BBB AUTO LINE is a third-party
arbitration service administered by the Council of Better Business Bureaus. However, if you choose to seek remedies
that are not created by your state Lemon Law, you need not use BBB AUTO LINE or the procedure established by the
Rhode Island Consumer Council, although the option of using BBB AUTO LINE is still available to you.
In addition, in order to seek remedies under your state Lemon Law, you must provide Kia with one additional repair
attempt.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF RHODE ISLAND

South Carolina Consumer Notice98
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the “Lemon Law”, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third-party arbitration service administered by the Council of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state “Lemon Law”, you
need not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state “Lemon Law”, you must first:
1) notify Kia at the address below, by certified, registered or express mail, of the problem with your vehicle, and
2) provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF SOUTH CAROLINA

South Dakota Consumer Notice
99
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third-party arbitration service administered by the Council of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state Lemon Law, you need
not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2) provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF SOUTH DAKOTA

Tennessee Consumer Notice100
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating
court action. BBB AUTO LINE is a third-party arbitration service administered by the Council of Better Business
Bureaus. However, if you choose to seek other remedies that are not under your state Lemon Law, you need not use
BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2) provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF TENNESSEE

Texas Consumer Notice
101
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, and the non-conformity creates a serious safety hazard or substantially impairs
the use or market value of the vehicle, you may be entitled under the provisions of your state “Lemon Law” to a
replacement or repurchase of the vehicle. Should you seek a replacement or repurchase under your state Lemon Law,
you must resort to the Texas Motor Vehicle Commission’s resolution process prior to initiating court action.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a dispute resolution service administered
by the Council of Better Business Bureaus (BBB), to equitably resolve your concerns. This service is offered at no cost
to you. BBB AUTO LINE decision is binding on Kia, but not on you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) notify Kia at the address below, by certified mail, of the problem with your vehicle and,
2) provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF TEXAS

Utah Consumer Notice102
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must file claims with the Division of
Consumer Protection and BBB AUTO LINE prior to initiating court action. Information for the Division of Consumer
Protection can be located through your state’s Department of Commerce. BBB AUTO LINE is a third party arbitration
service administered by the Council of Better Business Bureaus. However, if you choose to seek other remedies that
are not under your state Lemon Law, you need not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia Dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF UTAH

Vermont Consumer Notice
103
The Vermont Lemon Law applies to new motor vehicles sold or leased (for two or more years) or registered in the
State of Vermont. A new motor vehicle is defined a passenger vehicle or truck, with a gross vehicle weight of 12,000
pounds or less, still under the manufacturer’s express warranty. 9 V.S.A Sections 4171 (6) and (9).
You may be entitled to apply for a comparable replacement vehicle or prorated refund if you discover a defect during
the express warranty period that has not been successfully repaired after three repair attempts by an authorized dealer.
The first repair must occur within the express warranty.
An alternative way of filing is if this vehicle has been out of service for repair for a cumulative total of thirty (30)
calendar days within the express warranty. The vehicle is considered to be out of service if it is in control of an
authorized dealer for the majority of each day.
A consumer may file a Demand with fewer than three unsuccessful repair attempts or fewer than thirty days out of
service for a safety or other reason which meets the reasonable repair threshold.
Written repair orders or examination reports must be obtained to attain the presumption of reasonable repair.
You will explain at the hearing how the defect(s) or condition(s) substantially impairs any combination of the use,
market value or safety of the vehicle as of the date of signing the Demand for Arbitration.
The Lemon Law may not be used if you elect to file a claim with the manufacturer ’s dispute settlement mechanism or
if you have discontinued vehicle payments.
The New Motor Vehicle Arbitration program includes other eligibility criteria.
NOTICE TO CONSUMERS STATE OF VERMONT