service Lexus ES350 2014 Warranty and Services Guide

These warranty obligations do not
apply to failures or noncompliance
caused by:
• The use of replacement parts
not certified in accordance
with aftermarket parts
certification regulations.
• The use of replacement parts not
equivalent in quality or design
to original equipment parts.
Provisions under the “What Is Not
Covered” section of the New
Vehicle Limited Warranty also
apply to this warranty. The parts listed here are covered
for seven years or 70,000 miles
from the vehicle’s in-service
date, whichever occurs first.
Air/Fuel Metering System
• Engine control computer
(engine control module)
• Fuel delivery pipe
• Throttle body
•
Transmission control computer
(transmission control module)
Air Induction System • Intake manifold and
intake air surge tank
Catalyst System • Exhaust front pipe
(including catalytic converter)
•
Exhaust manifold
(including manifold converter)
Evaporative Control System •
Charcoal canister
•
Fuel tank
WHAT IS NOT COVERED P
ARTS LIST: L ONg-TERM
E MISSION DEFECT
W ARRANTy
Your Warranties in Detail
30
California Emission Control Warranty
WARRANTy
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Ignition System• Knock sensor
Other Parts Used in
Systems Listed • Transmission solenoid You are responsible for performance

of the required maintenance
indicated in the Owner’s Manual
and this guide. Lexus will not deny
a warranty claim solely because
you do not have records to show
that you maintained your vehicle.
However, any failure or noncompli -
ance caused by lack of maintenance
is not covered by this warranty.
When maintenance and repairs
are paid for by you, these services
may be performed by you or by
any automotive service provider
you choose. Lexus will not deny
a warranty claim solely because
you used a service provider other
than a Lexus dealership for main-
tenance and repairs. However, any
failure or noncompliance caused by
improper maintenance or repairs
is not covered by this warranty.
MaI ntenance
Your Warranties in Detail 31
PartS LISt: LO ng-terM
eMISSIOn Defect
Warranty
CaL ifornia Emission ControL Warranty
Warranty
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To ensure optimum performance
and maintain the quality built into
your vehicle’s emission control
systems, Lexus recommends the
use of Genuine Lexus Parts when
servicing or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular
brand of replacement parts and
you may elect to use non-Genuine
Lexus Parts for maintenance and
repairs. However, use of replace-
ment parts that are not equivalent
in quality to Genuine Lexus Parts
may impair the effectiveness of
the emission control systems.
If you use replacement parts that
have maintenance or replacement
schedules different from those of
Genuine Lexus Parts, you must follow
the maintenance and replacement
schedules for the parts you are using.
In addition, you should ensure that
such parts are warranted by their
manufacturers to be equivalent
to Genuine Lexus Parts. If your vehicle fails a smog-check
test, you may make a claim under the
Emission Performance Warranty.
To do so, take your vehicle to an
autho
rized Lexus dealership and
present a copy of the smog-check test
report. Also, take your maintenance
records in case they are needed.
If your claim qualifies for coverage,
the dealership will repair your vehicle
within 30 days (unless a shorter
period is required by law). If your
claim is denied, Lexus will notify you
in writing of the reason within the
same period. If we fail to do so, we will
repair your vehicle free of charge. The
only exceptions allowed are when you
request or agree to a delay, or when a
delay is caused by factors beyond the
control of Lexus or the dealership.
For information on how to obtain
service under the Emission
Defect Warranty, see page 37,
“Obtaining Warranty Service.”
Replacement paRts If YouR
VehIcle faIls
a smog-c heck test
Your Warranties in Detail
32
CaL ifornia Emission ControL Warranty
WaRRantY
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The tires that come as original
equipment on your vehicle are
warranted by their manufacturer
and not Lexus. Please refer to the
tire warranty statement included
with the owner information in
your vehicle.
To obtain warranty service for a
tire, take the tire to an authorized
dealer of the tire manufacturer.
(Refer to your local phone directory
for dealer locations.) Your Lexus
dealer may also be able to assist
you in obtaining warranty service
from the manufacturer.
For additional warranty information
or service assistance, contact the
tire manufacturer directly. Bridgestone/Firestone
535 Marriott Drive

Nashville, TN 37214
Bridgestone: (800) 847-3272
Firestone: (800) 356-4644
Michelin North America
One Park Way South
P.O. Box 19001
Greenville, SC 29602
(800) 847-3435
OBtAiNiNg
WA rrANty Service O
rigiNAL eQUi PMeNt
tHe MANUFActU rerS
Your Warranties in Detail
34
Tire LimiT ed WarranTy
WArrANty
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You are responsible for ensuring
that your Lexus is operated and
maintained according to the
instructions in the Owner’s Manual
and the “Maintenance Information”
section of this guide.
You should keep detailed records
of vehicle maintenance, since under
some circumstances they may be
required for warranty coverage.
These records should include date
of service, mileage at time of
service and a description of service
performed and/or parts installed.
For your convenience, maintenance
logs are included in the “Maintenance
Information” section of this guide. If
you sell your vehicle, you should give
your maintenance records to the
new owner.
Lexus will not deny a warranty
claim solely because you do not
have records to show that you
maintained your vehicle. However,
damage or failures caused by
lack of proper maintenance are
not covered under warranty. You may have maintenance
performed on your vehicle by
any qualified person or facility.
However, Lexus recommends
having maintenance performed by
an authorized Lexus dealership.
Lexus dealership technicians are
specially trained to maintain and
repair Lexus vehicles. They stay
current on the latest service informa
-
tion through Lexus technical bulletins,
service publications and training
courses. Many are also certified
through the Lexus Commitment to
Perfection Certifica tion Program,
which requires specialized,
state-of-the-art training as well
as rigorous exams through both
Lexus and the National Institute for
Automotive Service Excellence.
You can be confident you’re getting
the best possible service for your
vehicle when you take it to a Lexus
dealership. Plus, a Lexus dealership
will always use Genuine Lexus Parts
designed specifically for your vehicle.
WHERE TO GO
FOR MAINTENANCE
G ENERAl INFORMATION
Your Responsibilities 35
OperatiOn and Maintenance
WARRANTY
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Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts. However, Lexus
recommends using only Genuine
Lexus Parts when you need to replace
a part on your vehicle. Like all Lexus
products, Genuine Lexus Parts
are built to the highest standards of
quality, durability and performance.
They are also designed to fit your
vehicle’s exact specifications.
Your Lexus dealership maintains
an extensive inventory of Genuine
Lexus Parts to meet your vehicle
service needs. And because it
is linked electronically to Lexus
Parts Distribution Centers, the
dealership has quick access to any
parts it may not have in stock.
Genuine Lexus Parts are covered
by their own warranty (see your
dealer for details) or the remainder
of any applicable New Vehicle
Limited Warranty, whichever
is longer. Non-Genuine Lexus
Parts, or any damage or failures
resulting from their use, are not
covered by any Lexus warranty.
Replacement paRts
Your Responsibilities
36
OP eratiON a Nd MaiN teNaNce
WaRRantY
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In the United States,
U.S. Territories and Canada
To obtain warranty service in the
United States, U.S. territories or
Canada, take your vehicle to an
authorized Lexus dealership. If your
vehicle cannot be driven, contact
your nearest Lexus dealership for
towing assistance. You do not have to
pay for towing to the nearest Lexus
dealership if your vehicle is inoperable
due to failure of a warranted part.
Outside the United States,
U.S. Territories and Canada
If you are using your vehicle outside
the United States, U.S. territories and
Canada and need warranty service,
contact a local Lexus dealership.
Please note, however, that your
vehicle may not be repaired free
of charge because the local Lexus
distributor may have no obligation
to provide warranty service for your
vehicle, and/or your vehicle may
not comply with local regulatory
or environmental requirements.If your vehicle is inoperable or unsafe
to drive and there is no Lexus dealer­
ship reasonably available to make
repairs, you may perform the repairs
yourself or have them performed by
another automotive service provider.
Lexus will reimburse you for any of the
repairs that are covered by warranty.
To receive reimbursement, present to
an authorized Lexus dealership your
paid repair invoices and any parts
that were removed from the vehicle.
EmE
rgEnC y rEpaIrS
By gEOgraphIC

rEg IOn
Your Responsibilities 37
Obtaining Warranty Service
WarranTy
Lexus recommends having
maintenance and repairs for
your vehicle performed by an
authorized Lexus dealership.
To locate your nearest author ­
ized Lexus dealership, log on
to www.lexus.com or contact
Lexus Customer Satisfaction
at (800) 255 ­3987.
Maintenance and repairs not
performed by an authorized
Lexus dealership should be
per formed by a qualified technician
following procedures in Lexus
service and repair publications.
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You will be reimbursed for warranted
parts at the manufacturer’s suggested
retail price and warranted labor at a
geographically appropriate hourly rate
multiplied by Lexus’ recommended
time allowance for the repair.
If your vehicle requires emergency
repair, Lexus assumes no liability
for subsequent failures caused by
improper repairs or the use of
non-Genuine Lexus Parts unless you
have the vehicle properly repaired
in a timely manner. To ensure that
warranty coverage remains intact,
have your vehicle inspected by an
authorized Lexus dealership as soon
as possible after an emergency repair.
Your Responsibilities
38
Obtaining Warranty Service
WARRANTY
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Introduction
The ImporTance of Scheduled maInT enance
MAINTENANCE
39
Regular maintenance is essential
to obtaining the highest level of
performance, safety and reli-
ability from your Lexus. It can also
enhance your vehicle’s resale value.
This section of the Warranty and
Services Guide is designed to help
you make sure your vehicle receives
proper and timely maintenance.
It includes factory-recommended
maintenance guidelines as well as
logs in which to document your
vehicle’s maintenance history.
In addition to scheduled mainte -
nance, your Lexus requires ongoing
general maintenance such as fluid
checks and visual inspections. These
procedures are listed on pages
42–43 of this booklet and described
in detail in the “Maintenance”
section of the Owner’s Manual. It is especially important to check
your vehicle’s engine oil once a
month and to regularly replace
the engine oil and oil filter. failure
to do so can cause oil starvation
and
/or oil gelling, which can
result in severe damage to your
vehicle and require costly repairs
that are not covered by the new
Vehicle limited Warranty.
With proper maintenance and care,
your vehicle will last longer and
deliver more dependable, economical
performance. Follow this booklet’s
recommendations and you’ll enjoy
maximum reliability and peace of
mind from your Lexus for many
years to come.

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Introduction
Maintenance and Lexus Warranty coverage
MAINTENANCE
40
Maintaining your vehicle according
to the recommendations in this
booklet is required to ensure that your
warranty coverage remains intact.
You should keep detailed records
of vehicle maintenance, including
date of service, mileage at time of
service and a description of service
and/or parts installation performed.
The maintenance logs in this booklet
are a good place to record this
information. If you sell your vehicle,
be sure to give your maintenance
records to the new owner.
Lexus will not deny a warranty
claim solely because you do not
have records to show that you
maintained your vehicle. However,
damage or failures caused by
lack of proper maintenance are
not covered under warranty.
Maintenance and repair services
may be performed by you or by
any automotive service provider
you choose. Lexus will not deny
a warranty claim solely because
you used a service provider
other than a Lexus dealership
for maintenance and repairs. However, damage or failures caused
by improper maintenance or repairs
are not covered under warranty.
Your dealer may recommend more
frequent maintenance intervals or more

maintenance services than those
listed in the scheduled maintenance
log. These additional services are not
required to maintain your warranty
coverage. Ask your dealer for an
explanation of any recommended
maintenance not included in the
scheduled maintenance log.
For a complete description of
Lexus warranty coverages, see
pages 16–33 of this booklet.
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