page 65 LEXUS RX350 2011 User Guide

Emission Defect Warranty
Lexus warrants that your vehicle:
•Was designed, built and
equipped to conform at the time
of sale with applicable federal
emissions standards.
•Is free from defects in materials
and workmanship that may
cause the vehicle to fail to meet
these standards.
Federal regulations require that this
warranty be in effect for two years or
24,000 miles from the vehicle’s in-
service date, whichever occurs first.
However, under the terms of the Basic
Warranty, Lexus provides coverage
of four years or 50,000 miles, which-
ever occurs first. Specific components
may have longer coverage under the
terms of the Powertrain Warranty.
Additionally, components marked
“8/80” in the parts list on pages
23–24 have coverage of eight years
or 80,000 miles, whichever occurs
first.
Emission Performance
Warranty
Some states and localities have estab-
lished vehicle inspection and mainte-
nance (I/M) programs to encourage
proper vehicle maintenance. If an
EPA-approved I/M program is in
force in your area, you are eligible
for Emission Performance Warranty
coverage.
Under the terms of the Emission
Performance Warranty and federal
regulations, Lexus will make all nec-
essary repairs if both of the following
occur:
•Your vehicle fails to meet appli-
cable emissions standards as
determined by an EPA-approved
emissions test.
•This failure results or will result in
some penalty to you — such as a
fine or denial of the right to use
your vehicle — under local, state
or federal law.
This warranty is in effect for two years
or 24,000 miles from the vehicle’s
in-service date, whichever occurs
first. Additionally, components
marked “8/80” in the parts list on
pages 23–24 have coverage of eight
years or 80,000 miles, whichever
occurs first.
WHAT IS COVERED
AND HOW LONG
Your Warranties in Detail22
FEDERAL EMISSION CONTROL WARRANTY
W ARRANTY
฀8฀9฀5฀7฀7฀_฀2฀0฀1฀1฀฀฀R฀X฀฀฀3฀5฀0฀_฀9฀-฀3฀8฀d฀_฀R฀1฀.฀q฀x฀d฀฀฀฀฀8฀/฀6฀/฀1฀0฀฀฀฀฀7฀:฀0฀0฀฀฀P฀M฀฀฀฀฀P฀a฀g฀e฀฀฀2฀2

If your vehicle fails an EPA-approved
emissions test, you may make a claim
under the Emission Performance
Warranty. To do so, take your vehicle
to an authorized Lexus dealership and
present a copy of the emissions test
report. Also, take your maintenance
records in case they are needed.
If your claim qualifies for coverage,
the dealership will repair your vehicle
within 30 days (unless a shorter peri-
od is required by law). If your claim is
denied, Lexus will notify you in writing
of the reason within the same period.
If we fail to do so, we will repair your
vehicle free of charge. The only
exceptions allowed are when you
request or agree to a delay, or when a
delay is caused by factors beyond the
control of Lexus or the dealership.
For information on how to obtain
service under the Emission Defect
Warranty, see page 37, “Obtaining
Warranty Service.”
If you have questions or concerns
about your vehicle’s federal emission
warranty coverage, please follow the
steps described on pages 9–1 0. In the
case of the Emission Performance
Warranty, you may also request infor-
mation from or report complaints to:
U.S. Environmental Protection
Agency
Vehicle Programs & Compliance
Division (6405J)
Attn: Warranty Complaints
401 M Street SW
Washington, D.C. 20460
IF YOUR VEHICLE FAILS
AN EMISSIONS TEST
IF YOU HAVE
QUESTIONS
Your Warranties in Detail26
FEDERAL EMISSION CONTROL WARRANTY
W ARRANTY
Vehicles equipped with a
California Certified Emission
Control System that are regis-
tered and operated in California
or any state that adopts
California emission warranty
provisions are also covered by
the California Emission Control
Warranty (see page 28).
Connecticut, Maine, Maryland,
Massachusetts, New Jersey,
New Mexico, Oregon,
Pennsylvania, Rhode Island,
Vermont and Washington are
the other states to which the
California Emission Control
Warranty currently applies.
฀8฀9฀5฀7฀7฀_฀2฀0฀1฀1฀฀฀R฀X฀฀฀3฀5฀0฀_฀9฀-฀3฀8฀d฀_฀R฀1฀.฀q฀x฀d฀฀฀฀฀8฀/฀6฀/฀1฀0฀฀฀฀฀7฀:฀0฀0฀฀฀P฀M฀฀฀฀฀P฀a฀g฀e฀฀฀2฀6

The California Air Resources Board
(CARB) and Lexus are pleased to
explain the emission control system
warranty for your 201 1 vehicle. In
California, new motor vehicles must
be designed, built and equipped to
meet the state’s stringent anti-smog
standards. CARB regulations require
that Lexus must warrant the emission
control system on your vehicle for the
time periods indicated on the next
page, provided there has been no
abuse, neglect or improper mainte-
nance of your vehicle.
Your emission control system may
include parts such as the fuel injection
system, ignition system, catalytic con-
verter and engine computer. Also
included may be hoses, belts, connec-
tors and other emissions-related
assemblies.
Where a warrantable condition exists,
Lexus will repair your vehicle at no
cost to you, including diagnosis, parts
and labor.
YOUR WARRANTY
RIGHTS AND
OBLIGATIONS
Your Warranties in Detail28
CALIFORNIA EMISSION CONTROL WARRANTY
W ARRANTY
Vehicles equipped with a
California Certified Emission
Control System that are regis-
tered and operated in California
or any state that adopts
California emission warranty
provisions are covered by this
warranty. Connecticut, Maine,
Maryland, Massachusetts, New
Jersey, New Mexico, Oregon,
Pennsylvania, Rhode Island,
Vermont and Washington are
the other states to which
this warranty currently applies.
Vehicles covered by this war-
ranty are also covered by the
Federal Emission Control
Warranty (see page 22).
฀8฀9฀5฀7฀7฀_฀2฀0฀1฀1฀฀฀R฀X฀฀฀3฀5฀0฀_฀9฀-฀3฀8฀d฀_฀R฀1฀.฀q฀x฀d฀฀฀฀฀8฀/฀6฀/฀1฀0฀฀฀฀฀7฀:฀0฀0฀฀฀P฀M฀฀฀฀฀P฀a฀g฀e฀฀฀2฀8

1) For three years or 50,000 miles,
whichever occurs first:
•If your vehicle fails a smog-check
test, all necessary repairs and
adjustments will be made by
Lexus to ensure that your vehicle
passes the test. This is your
Emission Control System
PERFORMANCE WARRANTY.
•If an emissions-related part listed
on pages 23–24 is defective, the
part will be repaired or replaced
by Lexus. This is your SHORT-
TERM Emission Control System
DEFECT WARRANTY.
Note: Under the terms of the
Basic Warranty, Lexus provides
coverage of four years or
50,000 miles, whichever occurs
first. Specific components may
have longer coverage under
the terms of the Powertrain
Warranty.
2) For seven years or 70,000 miles,
whichever occurs first:
•If an emissions-related part listed
on page 30 is defective, the part
will be repaired or replaced by
Lexus. This is your LONG-TERM
Emission Control System
DEFECT WARRANTY.
You are responsible for performance
of the required maintenance indicated
in the Owner’s Manualand this guide.
Lexus recommends that you retain all
receipts covering maintenance on
your vehicle, but Lexus cannot deny
warranty coverage solely for the lack
of receipts or your failure to ensure
the performance of all scheduled
maintenance.
You are responsible for presenting
your vehicle to a Lexus dealership as
soon as a problem exists. The warran-
ty repairs should be completed in a
reasonable amount of time, not to
exceed 30 days.
You should also be aware that Lexus
may deny you warranty coverage if
your vehicle or a part has failed due
to abuse, neglect, improper mainte-
nance or unapproved modifications.
If you have any questions regarding
your warranty rights and responsibili-
ties, you should contact the Lexus
Customer Satisfaction Department at
(800) 255-3987 or the California
Air Resources Board, Mobile Source
Control Division, at 9528 Telstar
Avenue, P.O. Box 8001, El Monte,
CA 91734-8001.
OWNER’S WARRANTY
RESPONSIBILITIES
MANUFACTURER’S
WARRANTY COVERAGE
Your Warranties in Detail29
CALIFORNIA EMISSION CONTROL WARRANTY

W
ARRANTY
฀8฀9฀5฀7฀7฀_฀2฀0฀1฀1฀฀฀R฀X฀฀฀3฀5฀0฀_฀9฀-฀3฀8฀d฀_฀R฀1฀.฀q฀x฀d฀฀฀฀฀8฀/฀6฀/฀1฀0฀฀฀฀฀7฀:฀0฀0฀฀฀P฀M฀฀฀฀฀P฀a฀g฀e฀฀฀2฀9

If your vehicle fails a smog-check test,
you may make a claim under the
Emission Performance Warranty. To
do so, take your vehicle to an autho-
rized Lexus dealership and present
a copy of the smog-check test report.
Also, take your maintenance records
in case they are needed.
If your claim qualifies for coverage,
the dealership will repair your vehicle
within 30 days (unless a shorter peri-
od is required by law). If your claim is
denied, Lexus will notify you in writing
of the reason within the same period.
If we fail to do so, we will repair your
vehicle free of charge. The only
exceptions allowed are when you
request or agree to a delay, or when
a delay is caused by factors beyond
the control of Lexus or the dealership.
For information on how to obtain
service under the Emission Defect
Warranty, see page 37, “Obtaining
Warranty Service.”
If a Lexus dealership is unable to
complete repairs on your vehicle
within 30 days, you may have the
repairs made under Lexus’ provisions
for emergency warranty repairs. See
page 37 for details.
IF YOUR VEHICLE FAILS
A SMOG-CHECK TESTREPAIR DELAYS
Your Warranties in Detail32
CALIFORNIA EMISSION CONTROL WARRANTY
W ARRANTY
฀8฀9฀5฀7฀7฀_฀2฀0฀1฀1฀฀฀R฀X฀฀฀3฀5฀0฀_฀9฀-฀3฀8฀d฀_฀R฀1฀.฀q฀x฀d฀฀฀฀฀8฀/฀6฀/฀1฀0฀฀฀฀฀7฀:฀0฀0฀฀฀P฀M฀฀฀฀฀P฀a฀g฀e฀฀฀3฀2

If you have questions or concerns
about your vehicle’s California emis-
sion warranty coverage, please follow
the steps described on pages 9–1 0.
You may also request information
from or report complaints to:
California Air Resources Board
Mobile Source Control Division
P.O. Box 8001
El Monte, CA 91734-8001
(800) 242-4450
IF YOU HAVE
QUESTIONS
Your Warranties in Detail33
CALIFORNIA EMISSION CONTROL WARRANTY

W
ARRANTY
฀8฀9฀5฀7฀7฀_฀2฀0฀1฀1฀฀฀R฀X฀฀฀3฀5฀0฀_฀9฀-฀3฀8฀d฀_฀R฀1฀.฀q฀x฀d฀฀฀฀฀8฀/฀6฀/฀1฀0฀฀฀฀฀7฀:฀0฀0฀฀฀P฀M฀฀฀฀฀P฀a฀g฀e฀฀฀3฀3

Introduction
THE IMPORTANCE OF SCHEDULED MAINTENANCE

MAINTENANCE
39
Regular maintenance is essential
to obtaining the highest level of per-
formance, safety and reliability from
your Lexus. It can also enhance your
vehicle’s resale value. This section
of the Warranty and Services Guide
is designed to help you make sure
your vehicle receives proper and
timely maintenance. It includes
factory-recommended maintenance
guidelines as well as logs in which to
document your vehicle’s maintenance
history.
In addition to scheduled maintenance,
your Lexus requires ongoing general
maintenance such as fluid checks and
visual inspections. These procedures
are listed on pages 42–43 of this
booklet and described in detail in
the “Maintenance” section of the
Owner’s Manual.
It is especially important to check
your vehicle’s engine oil once a
month and to regularly replace the
engine oil and oil filter. Failure to do
so can cause oil starvation and/or oil
gelling, which can result in severe
damage to your vehicle and require
costly repairs that are not covered by
the New Vehicle Limited Warranty.
With proper maintenance and care,
your vehicle will last longer and deliv-
er more dependable, economical
performance. Follow this booklet’s
recommendations and you’ll enjoy
maximum reliability and peace of
mind from your Lexus for many years
to come.
฀8฀9฀5฀7฀7฀_฀2฀0฀1฀1฀฀฀R฀X฀฀฀3฀5฀0฀_฀3฀9฀-฀4฀7฀b฀_฀R฀1฀.฀q฀x฀d฀฀฀฀฀8฀/฀6฀/฀1฀0฀฀฀฀฀7฀:฀1฀9฀฀฀P฀M฀฀฀฀฀P฀a฀g฀e฀฀฀3฀9

Introduction
MAINTENANCE AND LEXUS WARRANTY COVERAGE
MAINTENANCE
40
Maintaining your vehicle according to
the recommendations in this booklet
is required to ensure that your war-
ranty coverage remains intact. You
should keep detailed records of vehi-
cle maintenance, including date of
service, mileage at time of service
and a description of service and/or
parts installation performed. The
maintenance logs in this booklet are a
good place to record this information.
If you sell your vehicle, be sure to give
your maintenance records to the new
owner.
Lexus will not deny a warranty claim
solely because you do not have
records to show that you maintained
your vehicle. However, damage or
failures caused by lack of proper
maintenance are not covered under
warranty.
Maintenance and repair services may
be performed by you or by any auto-
motive service provider you choose.
Lexus will not deny a warranty claim
solely because you used a service
provider other than a Lexus dealer-
ship for maintenance and repairs.
However, damage or failures caused
by improper maintenance or repairs
are not covered under warranty.
Your dealer may recommend more
frequent maintenance intervals or
more maintenance services than
those listed in the scheduled mainte-
nance log. These additional services
are not required to maintain your war-
ranty coverage. Ask your dealer for
an explanation of any recommended
maintenance not included in the
scheduled maintenance log.
For a complete description of
Lexus warranty coverages, see
pages 1 6–33 of this booklet.
฀8฀9฀5฀7฀7฀_฀2฀0฀1฀1฀฀฀R฀X฀฀฀3฀5฀0฀_฀3฀9฀-฀4฀7฀b฀_฀R฀1฀.฀q฀x฀d฀฀฀฀฀8฀/฀6฀/฀1฀0฀฀฀฀฀7฀:฀1฀9฀฀฀P฀M฀฀฀฀฀P฀a฀g฀e฀฀฀4฀0

Scheduled Maintenance Log
Complimentary Second
Scheduled Maintenance
Service: 12 Months or
10,000 Miles
Lexus also provides your second
scheduled maintenance service at no
charge. The service is performed at
12 months or 10,000 miles, whichev-
er occurs first. To obtain this service,
contact your Lexus dealership. Your
complimentary service will include
these items:
•Replace engine oil with 0W-20
oil; replace oil filter
•Reset maintenance reminder
light
•Rotate tires
•Visually inspect brake pads,
calipers and rotors
•Check installation of driver’s
floor mat
•Road-test vehicle
If you do the majority of your driving
under certain special operating con-
ditions, additional items are included
in this service. See the “12 Months or
10,000 Miles” chart on page 48.
SCHEDULED MAINTENANCE LOG
MAINTENANCE
46
฀8฀9฀5฀7฀7฀_฀2฀0฀1฀1฀฀฀R฀X฀฀฀3฀5฀0฀_฀3฀9฀-฀4฀7฀b฀_฀R฀1฀.฀q฀x฀d฀฀฀฀฀8฀/฀6฀/฀1฀0฀฀฀฀฀7฀:฀1฀9฀฀฀P฀M฀฀฀฀฀P฀a฀g฀e฀฀฀4฀6

SCHEDULED MAINTENANCE LOG
MAINTENANCE
Scheduled Maintenance Log48
6 Months or 5,000 Miles 1
12 Months or 10,000 Miles 2
R eplace engine oil with 0W-20 oil; r eplace
oil filter
Reset maintenance reminder light
Rotate tires
Visually inspect brake pads, calipers and rotors
Check installation of driver’s floor mat
Road-test vehicle
If you drive primarily under either
of these special operating conditions,
perform these additional items:
Driving off-road, on dirt roads or on
dusty roads:
Inspect axle shaft boots
Inspect ball joints and dust covers
Inspect engine air filter
Inspect steering linkage and boots
Re-torque nuts and bolts of drive shaf t
(AWD)
T ighten nuts and bolts on chassis
To wing a trailer, using a car-top carrier
or heavy vehicle loading:
Re-tor que nuts and bolts of drive shaf t
(AWD)
T ighten nuts and bolts on chassis
Date: ________ Mileage: ________

1
This service, excluding maintenance required for special operating conditions, is complimentary when performed by an
authorized Lexus dealership.
2
This service is complimentary when performed by an authorized Lexus dealership. Inspect and adjust all fluid levels
Program Lexus Personalized Settings, if
requested
Reset maintenance reminder light
Rotate tires
Visually inspect brake pads, calipers and rotors
Check installation of driver’s floor mat
Road-test vehicle
Note: If you drive primarily under certain special
operating conditions, you should also replace the
engine oil with 0W-20 oil and replace the oil filter.
See page 44 for conditions that apply. Some con-
ditions require additional maintenance. See below.
If you drive primarily under either
of these special operating conditions,
perform these additional items:
Driving off-road, on dirt roads or on
dusty roads:
Inspect axle shaft boots
Inspect ball joints and dust covers
Inspect engine air filter
Inspect steering linkage and boots
Re-torque nuts and bolts of drive shaf t
(AWD)
T ighten nuts and bolts on chassis
To wing a trailer, using a car-top carrier
or heavy vehicle loading:
Re-tor que nuts and bolts of drive shaf t
(AWD)
T ighten nuts and bolts on chassis
Date: ________ Mileage: ________
฀8฀9฀5฀7฀7฀_฀2฀0฀1฀1฀฀฀R฀X฀฀฀3฀5฀0฀_฀4฀8฀-฀8฀0฀j฀_฀R฀1฀.฀q฀x฀d฀฀฀฀฀8฀/฀6฀/฀1฀0฀฀฀฀฀7฀:฀5฀2฀฀฀P฀M฀฀฀฀฀P฀a฀g฀e฀฀฀4฀8