service LINCOLN CONTINENTAL 2000 Workshop Manual

dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
²an independent, third-party arbitration program for warranty disputes
²available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance as designed
concerns on Ford and Lincoln Mercury cars and Ford and Lincoln
Mercury light trucks which are within the terms of any applicable written
new vehicle warranty are eligible for review, except those involving:
²a non-Ford product
²a non-Ford dealership
²sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
²items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles with non-U.S. warranties
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Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
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You may also contact the North American Customer Assistance Center at
1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952 or
by writing to the Center at the following address:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces, except
Quebec. For more information, without charge or obligation, call your
CAMVAP Provincial Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer assistance office.
Customer assistance
220

The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
FORD CAR CARE PRODUCTS FOR YOUR VEHICLE
Ford has many quality products available from your dealer to clean your
vehicle and protect its finishes. These quality products have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and appearance of your vehicle. Each
product is made from high quality materials and that meet or exceed
Ford's rigid specifications. For best results, use the following or products
of equivalent quality:
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant* (not available in Canada)
Motorcraft Vinyl Conditioner (Canada only)
Customer assistance
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Comfort and convenience
Cargo nets
Cargo organizers
Engine block heaters
Luggage presenter
Travel equipment
Heavy-duty battery
Inside mirror, electrochromic with compass (with and without
temperature display)
Protection and appearance equipment
Air bag anti-theft locks
Carpet floor mats (standard and premium)
Cleaners, waxes and polishes
Flat splash guards
Lubricants and oils
Molded splash guards
Molded vinyl floor mats
Touch-up paint
Universal floor mats
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
²The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
Customer assistance
223

²Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall. In addition, such systems may be
damaged or their performance may be affected by operating your
vehicle. (Citizens band [CB] transceivers, garage door openers and
other transmitters with outputs of five watts or less will not ordinarily
affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
ORDERING ADDITIONAL OWNER'S LITERATURE
To order the publications in this portfolio:
Make checks payable to:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holders only
Obtaining a French owner's guide
French Owner's Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
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set zone adjustment ............70,72
Console ........................................78
overhead ....................................54
Controls
power seat .................................92
steering column ........................48
Coolant
checking and adding ..............169
refill capacities .................173,209
specifications ...................210,211
Cruise control
(see Speed control) ....................49
Customer Assistance ................141
Ford accessories
for your vehicle ......................221
Ford Extended
Service Plan ............................214
Getting assistance outside
the U.S. and Canada ..............220
Getting roadside assistance ...141
Getting the
service you need ....................214
Ordering additional
owner's literature ...................224
The Dispute Settlement
Board .......................................217
Utilizing the Mediation/
Arbitration Program ...............220
Daytime running lamps
(see Lamps) ................................22
Defrost
rear window ..............................29
Dipstick
automatic
transmission fluid ...................174
engine oil .................................165
Doors
lubricant specifications ..........210
Driving under special
conditions
through water .........................135Emergencies, roadside
jump-starting ..........................156
Emission control system ..........195
Engine ........................................211
check engine/service engine
soon light ....................................8
cleaning ...................................206
coolant .....................................169
idle speed control ...................177
lubrication
specifications ...................210,211
refill capacities ........................209
service points ..........................164
starting after a collision .........142
Engine block heater .................122
Engine oil ..................................165
change oil soon warning,
message center .......................165
checking and adding ..............165
dipstick ....................................165
filter, specifications .........167,209
recommendations ...................167
refill capacities ........................209
specifications ...................210,211
Exhaust fumes ..........................123
Floor mats ...................................79
Fluid capacities .........................209
Fuel ............................................187
calculating
fuel economy ................20,21,192
cap ...........................................189
capacity ...................................209
choosing the right fuel ...........190
comparisons with EPA fuel
economy estimates .................195
detergent in fuel .....................191
filling your vehicle
with fuel ....................187,189,192
filter, specifications .........191,209
fuel filler door override ............78
fuel filler door release ..............78
fuel pump shut-off switch .....142
Index
227

charging system ........................11
high beam .................................10
oil pressure ...............................11
safety belt ...................................9
service engine soon ....................8
traction control active ..............11
turn signal indicator .................10
Load limits .................................135
GAWR ......................................135
GVWR ......................................135
trailer towing ..........................135
Locks
autolock .....................................88
childproof ..................................77
doors ..........................................74
Lubricant specifications ....210,211
Lug nuts, anti-theft ...................155
Lumbar support, seats ...............94
Message center .................14,16,20
air leveling disabled .................14
air ride switch off .....................14
check air ride system ...............14
check air suspension ................14
menu button .............................19
reset button ..............................20
system check button ................16
warning messages .....................17
Mirrors .........................................65
automatic dimming
rearview mirror .........................73
cleaning ...................................205
heated ........................................77
programmable memory ............84
side view mirrors (power) .......76
Moon roof ....................................65
Motorcraft parts .................191,209
Octane rating ............................190
Odometer .....................................13
Oil (see Engine oil) ..................165
Overdrive ...................................131
Panic alarm feature,
remote entry system ..................82Parking brake ............................126
Parts (see Motorcraft parts) ....209
Power distribution box
(see Fuses) ...............................151
Power door locks ........................74
Power steering ...................128,129
fluid, checking and adding ....174
fluid, refill capacity ................209
fluid, specifications ..........210,211
Radio ............................................30
Relays .................................143,152
Remote entry system ............81,82
illuminated entry ......................84
locking/unlocking doors ...........81
opening the trunk .....................82
panic alarm ...............................82
replacement/additional
transmitters ...............................83
replacing the batteries .............82
Safety belts (see Safety
restraints) ................12,95,96,97,98
Safety defects, reporting ..........225
Safety restraints ...........95,96,97,98
belt minder .............................100
cleaning
the safety belts ................104,208
extension assembly ..................99
for adults .........................96,97,98
for children .............................112
lap belt ......................................99
warning light
and chime ........................9,11,100
Safety seats for children ..........113
Seat belts
(see Safety restraints) ...............95
Seats ............................................92
child safety seats ....................113
cleaning ............................207,208
easy access/easyout feature ....95
heated ........................................94
memory seat .............................84
Index
229

Item Information
Required fuel Unleaded fuel only - 91 octane
Fuel tank capacity 75.7L (20.0 gallons)
Engine oil capacity (includes filter
change)5.7L (6.0 quarts). Use Motorcraft
SAE 5W-30 Super Premium Motor
Oil, Ford specification
WSS-M2C153-G.
Automatic transaxle fluid capacity
113.0L (13.7 quarts). Use
Motorcraft MercontV ATF.
Tire size and pressure Refer to the Certification Label
inside of driver's door.
Hood release Pull handle under the left side of
the instrument panel.
Coolant capacity
215.0L (15.8 quarts)
Power steering fluid capacity Fill to line on reservoir. Use
Motorcraft MERCONtAT F.
Windshield washer fluid 3.4L (3.6 quarts). Use Ultra-Clear
Windshield Washer Concentrate.
1Ensure the correct automatic transmission fluid is used. Transmission
fluid requirements are indicated on the dipstick or on the dipstick
handle. MERCONtand MERCONtV are not interchangeable. DO NOT
mix MERCONtand MERCONtV. Refer to your Scheduled Maintenance
Guide to determine the correct service interval.
2Use Ford Premium Engine Coolant (green in color). DO NOT USE Ford
Extended Life Engine Coolant (orange in color). Refer toAdding engine
coolant, in the Maintenance and Care chapter.
Filling station information
232