service LINCOLN MARK VIII 1997 Service Manual

272If you have any questions or concerns that the
dealership cannot answer, contact the Customer
Assistance Center.
If you still have a complaint involving a warranty
dispute, you may wish to contact the Dispute
Settlement Board (U.S. only) or the Canadian Motor
Vehicle Arbitration Plan (CAMVAP) in Canada.
A warranty dispute must be submitted to the
Dispute Settlement Board before taking action under
the Magnuson-Moss Warranty Act, or to the extent
allowed by state law, before pursuing replacement
or repurchase remedies provided by certain state
laws. This dispute handling procedure is not
required prior to enforcing state created rights or
other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement
or repurchase laws.
The Dispute Settlement Board
(U.S. Only)The Dispute Settlement Board is:q
an independent, third-party arbitration program
for warranty disputes
q
available free to owners and lessees of qualifying
Ford Motor Company vehicles
The Dispute Settlement Board may not be available
in all states. Ford Motor Company reserves the right
to change eligibility limitations, modify procedures
and/or to discontinue this service without notice
and without incurring obligations.
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273
What Kind of Cases Does the Board
Review?The Board reviews all warranty performance
complaints on Ford, Mercury and Lincoln cars and
Ford and Mercury light trucks under the new
vehicle limited warranty that have not been
resolved by either a dealer or Ford Motor Company,
except those involving:q
a non-Ford product
q
a non-Ford dealership
q
a vehicle sales transaction
q
request for reimbursement of consequential
expenses. Expenses incidental to the warranty
complaint being reviewed are eligible for
consideration.
q
items not covered by the new vehicle limited
warranty
q
items covered by a service contract
q
alleged liability claims
q
property damage where the damage is
significant when compared to the economic loss
alleged under the warranty dispute
q
cases currently in litigation
q
vehicles not used primarily for family, personal,
or household purposes (except in states where
the Dispute Settlement Board is required to
review commercial vehicles)
Complaints involving vehicles in which applicable
new vehicle limited warranties have expired at
receipt of your application are not eligible. Eligibility
may differ according to state law. For example, see
the unique brochures for California and Wisconsin
purchasers/lessees.
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274How does the Board Work?The Board consists of:q
three consumer representatives
q
a Ford or Lincoln/Mercury dealer
Consumer candidates for Board membership are
recruited and trained by an independent consulting
firm. Dealers are chosen because of their business
leadership qualities.
What the Board needsTo have your case reviewed you must complete the
application in the DSB brochure and mail it to the
address provided on the application form.
Your application is reviewed and, if it is determined
to be eligible, you will receive an acknowledgment
indicating:q
the file number assigned to your application
q
the toll-free phone number of the DSB's
independent administratorYour dealership and a Ford Motor Company
representative are asked to submit statements at this
time.
To review your case properly, the Board needs the
following information:
q
legible copies of all documents and maintenance
or repair orders relevant to the case
q
the year, make, model, and Vehicle
Identification Number (VIN) listed on your
vehicle ownership license
q
the date of repair(s) and mileage at the time of
occurrence(s)
q
the current mileage
q
the name of the dealer who sold or serviced the
vehicle
q
a brief description of your unresolved concern
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277
Vehicle Identification Number (VIN/Serial
Number)Mediation/Arbitration Program
(Canada Only)In those cases where you continue to feel that the
efforts by Ford and the dealer to resolve a
factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an
impartial third party mediation/arbitration program
administered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).The CAMVAP program is a straight-forward and
relatively speedy alternative to resolve a
disagreement when all other efforts to produce a
settlement have failed. This procedure is without
cost to you and is designed to eliminate the need
for lengthy and expensive legal proceedings.
In the CAMVAP program, impartial third-party
Arbitrators conduct hearings at mutually convenient
times and places in an informal environment. These
impartial Arbitrators review the positions of the
parties, make decisions and, where appropriate,
render awards to resolve disputes. CAMVAP
decisions are fast, fair and final as the arbitrator's
award is binding on both you and Ford of Canada.
CAMVAP services are available in all territories and
provinces, except Quebec. For more information,
without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685.
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279
If your vehicle must be serviced while you are
traveling or living in Central or South America, the
Caribbean, or the Middle East, contact the nearest
Ford dealership. If the dealership cannot help you,
write to:
If you are in other foreign countries, contact the
nearest Ford dealership. If the dealership cannot
help you, they can direct you to the appropriate
Ford affiliate office.
If you buy your vehicle in North America and then
relocate outside of the U.S. or Canada, register your
Vehicle Identification Number and new address
with Ford Motor Company Export Operations.
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296Anti-theft system
arming the system.......... 127
description............. 127
disarming an untriggered system.... 128
disarming a triggered system...... 128
triggering.............. 128
Appeals (see Dispute settlement board) . . 272
Assistance (see Customer assistance) . . . 271
Audio system (see Electronic
sound system)............ 49
Autolamp system (see Headlamps).... 78
Automatic transmission
driving an automatic overdrive..... 177
fluid, adding............. 235
fluid, checking............ 235
fluid, refill capacities......... 264
fluid, specification.......... 265
Axle
lubricant specifications........ 265
refill capacities............ 264
B
Basic vehicle warranty........... 3
Battery................ 236
acid, treating emergencies....... 237
battery saver............. 126
charging system warning light..... 13
disconnecting............ 212
how to service............ 236
jumping a disabled battery....... 209
maintenance-free........... 236
proper disposal, recycling....... 237
replacement, specifications....... 263
servicing.............. 236
when storing your vehicle....... 268
Brake fluid............... 225
brake warning light.......... 10
checking and adding......... 225
description............. 225
specifications............ 265
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300Driving under special conditions
heavy load............. 182
towing a trailer........... 184
E
Electrical system, fuses......... 191
Electronic sound system
antenna............... 65
tuning the radio........... 50
warranty and service information.... 68
Emergencies, roadside
fuel................ 247
jump-starting............ 209
towing............... 213
Emergency brake (parking brake)..... 171
Emission control system......... 250
catalytic converter.......... 250
emissions warranty.........3,250Engine
check engine warning light...... 45
does not start.........167, 189
fuel injected engine, starting...... 165
fuel pump shut-off switch....... 189
preparing to start........... 165
refill capacities............ 264
service points............ 220
starting............... 166
starting after a collision........ 189
storing your vehicle......... 266
Engine block heater........... 168
Engine coolant............. 228
checking and adding......... 228
disposal............... 235
preparing for storage......... 267
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301
proper solution........... 235
recovery reservoir.......... 228
refill capacities............ 264
specifications............ 265
temperature gauge.......... 17
Engine coolant temperature gauge..... 17
Engine fan............... 217
Engine knocking............ 246
Engine oil............... 222
ªbreak-inº oils............. 5
changing oil and oil filter....... 224
checking and adding......... 223
check oil warning light........ 11
dipstick............... 223
disposal............... 216engine oil pressure warning light.... 11
filter, specifications.......... 263
refill capacities............ 264
specifications.........222, 265
synthetic oil............. 222
viscosity.............. 222
Exhaust fumes............. 169
Extended Service Plan, Ford........ 4
F
Fan.................. 217
engine fan, avoiding injury...... 217
Flashers, hazard............ 89
Flashing the lights........... 86
Flat tire................ 201
Fluid refill capacities.......... 264
Ford Dispute Settlement Board...... 272
Ford Extended Service Plan........ 4
Ford Motor Company of Canada..... 276
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309
for infants...........150, 151
head................ 131
lap and shoulder belts........ 138
lap belt............... 143
maintenance............. 145
proper use............. 138
replacement............. 145
warning light and chime....... 44
Safety seats for children......... 151
and air bags............. 151
attaching with tether straps...... 162
automatic locking mode (retractor) . . . 154
in front seat............. 151
in rear outboard........... 151
tether anchorage hardware...... 162
Seat belts (see Safety restraints)..... 138Seats................. 131
adjusting the seats, power....... 134
auto-glide.............. 136
child safety seats........... 151
cleaning upholstery.......... 262
head restraints............ 131
heated............... 135
rear seat access........... 133
reclining the seat........... 132
Service concerns............ 271
Servicing your vehicle.......... 215
precautions when servicing...... 217
servicing when you tow........ 213
Shift positions (see Gearshift)....... 177
Shoulder and lap belts
(see Safety restraints)......... 138
Side mirrors
adjusting.............. 112
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314Service Station Information
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