reset LINCOLN MKC 2019 Service Manual

In order to provide the best possibleexperience, use the contact form to reportany station issues found while listening to astation broadcasting with HD Radio
technology. Independent entities own andoperate each station. These stations areresponsible for ensuring all audio streamsand data fields are accurate.
Potential Station Issues
ActionCauseIssues
No action required. This is a broadcast issue.This is poor time alignment by the radio broad-caster.Echo, stutter, skip or repeat in audio.Increase or decrease in audiovolume.
No action required. The reception issue may clearup as you continue to drive.The radio is shifting between analog and digitalaudio.Sound fading or blending in and out.
No action required. This is normal behavior. Waituntil the audio is available.The digital multicast is not available until the HDRadio broadcast is decoded. Once decoded, theaudio is available.
There is an audio mute delay whenselecting HD2 or HD3, multicastpreset or Direct Tune.
No action required. The station is not available inyour current location.The previously stored multicast preset or directtune is not available in your current reception area.Cannot access HD2 or HD3 multicastchannel when recalling a preset orfrom a direct tune.
Fill out the station issue form.1Data service issue by the radio broadcaster.Text information does not matchcurrently playing audio.
Fill out the station issue form. 1Data service issue by the radio broadcaster.There is no text information shownfor currently selected frequency.
1 You can find the form here:
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SYNC™ 3

Item
Immediately end aphone call. You canalso press and holdthe button on thesteering wheel.
End Call
Press this to accessthe phone keypad.Keypad
Item
MuteYou can switch themicrophone off sothe caller does nothear you.
Transfer the call tothe cell phone orback to SYNC 3.
Privacy
Text Messaging
Note:Downloading and sending textmessages using Bluetooth are cellphone-dependent features.
Note:Certain features in text messaging arespeed-dependent and not available whenyour vehicle is traveling at speeds over3 mph (5 km/h).
Receiving a Text Message
When a new message arrives, an audible tone sounds and the screen displays a pop-up with the caller name and ID, if supported byyour cell phone. You can select:
Action and DescriptionMenu Item
Have SYNC 3 read the message to you.Hear It
View the text on the touchscreen.View
To call the sender.Call
You can select from 15 preset messages. Press the message that you would like to use and confirmto send the message. SYNC 3 confirms when the message is sent successfully.Reply
To exit the screen.Close
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SYNC™ 3

To return to SYNC 3, select the speedometericon in the Android Auto menu bar at thebottom of the touchscreen, and then touchthe option to return to SYNC.
Note:Contact Google for Android Autosupport.
NAVIGATION (If Equipped)
Your navigation system is comprised of twomain features, destination mode and mapmode.
Map Mode
Map mode shows advanced viewingcomprised of 2D city maps, 3D landmarksand 3D city models (when available). 2D citymaps show detailed outlines of buildings,visible land use, landscape features, anddetailed railroad infrastructure for the mostessential cities around the globe.
3D landmarks appear as clear, visible objectsthat are typically recognizable and have acertain tourism value.
3D city models are complete 3D models ofentire city areas including navigable roads,parks, rivers and rendered buildings. 3Dlandmarks and city models appear in 3D mapmode only. Coverage of these varies andimproves with updated map releases.
Select the zoom in icon to see acloser view of the map.
Select the zoom out icon to see afarther away view of the map.
You can adjust the view in preset increments.You can also pinch to zoom in or out of themap.
The information bar tells you the names ofstreets, cities or landmarks as you hover overthem with the crosshair curser.
You can change your view of the map bytapping on the location indicator icon on theright hand side of the screen. You canchoose from the following options:
Heading up (2D map) This alwaysshows the direction of forwardtravel to be upward on the screen.This view is available for mapscales up to 3 mi (5 km).
North up (2D map) always showsthe northern direction to beupward on the screen.
3D map mode provides anelevated perspective of the map.Adjust this viewing angle androtate the map 180 degrees bytouching the map twice, and then draggingyour finger along the shaded bar with arrowsat the bottom of the map.
Re-center the map by pressing thisicon whenever you scroll the mapaway from your vehicle’s currentlocation.
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SYNC™ 3E207752 E207753 E207750 E207749 E207748 E207751

Action and DescriptionMenu Item
Select to choose from a listing of weather locations.Area
Touch this button to view scores and schedules from a variety of sports. You can also save up to10 favorite teams for easier access. The score automatically refreshes when a game is in progress.Sports Info
Touch this button to view ski conditions for a specific area.Ski Conditions
SETTINGS
Under this menu, you can access and adjustthe settings for many of the system features.To access additional settings, swipe thescreen left or right.
Sound
Pressing this button allows you to adjust thefollowing:
Sound Settings
Returns Treble, Midrange, and Bass sound settings to factory levels.Reset All
Adjusts the high frequency level.Treble
Adjusts the middle frequency level.Midrange
Adjusts the low frequency level.Bass
Adjusts the sound ratio from side to side or front to back.Balance / Fade
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SYNC™ 3

Action and DescriptionMenu Item
Select how time displays.Clock Format
When active, the clock adjusts to time zone changes.Auto Time Zone UpdateThis feature is only available in vehicles with navigation.
When selected, the vehicle clock resets to GPS satellite time.Reset Clock to GPS Time
The system automatically saves any updatesyou make to the settings.
Bluetooth
Pressing this button allows you to access thefollowing:
ActionMenu Item
OnBluetooth
Off
You must activate Bluetooth to pair aBluetooth enabled device.
The processes of pairing a Bluetooth deviceis the same as pairing a phone. See Pairinga Device in Phone settings for how to pair adevice and the available options.
Phone
Pair your Bluetooth enabled phone with thesystem before using the functions inhands-free mode.
Switch on Bluetooth on your device to beginpairing. See your phone’s manual ifnecessary.
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SYNC™ 3

The screen lists contacts in the phone book.Select the contact that you want to set asemergency contact. You can set EmergencyContact 2 by same process. You can set twoEmergency Contacts in total.
Note:After SYNC3 tries to place anemergency call, the Emergency Contactbutton displays on the touch screen. Youneed to press the button to call the contactthrough your Bluetooth phone.
Note:If the vehicle is equipped withnavigation, a map with your current streetinformation displays on the screen when 911Assist is in process.
Radio
This button is available if a Radio source suchas AM or FM is the active media source.Pressing the button allows you to access thefollowing features:
Action and DescriptionMenu Item
Activation of this feature allows you to listen to HD radio broadcasts.FM HD Radio
AM HD Radio
(Dependent on currentradio source, If Available)
This feature is available when FM Radio is your active media source. Activate this feature to have the systemdisplay radio text.Radio Text
RefreshAutoset Presets (AST)
Selecting this option stores the six strongest stations in your current location to the last preset bank of thecurrently tuned source.
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SYNC™ 3

Menu Item
Select to have the touchscreen display in English, Spanish or French.Language
Select to display units in kilometers or miles.Distance
Select to display units in Celsius or Fahrenheit.Temperature
Select to have the system beep to confirm choices made through the touch-screen.Touch Screen Beep
When you activate this option, the system automatically updates when you havean available Internet connection through a Wi-Fi network or mobile connection.Automatic System Updates
Information pertaining to the system and its software.About SYNC
Documentation of the software license for the system.Software Licenses
Select to restore factory defaults. This erases all personal settings and personaldata.Master Reset
Wi-Fi & Hotspot (If Equipped)
Access SYNC Wi-Fi and Vehicle Hotspotsettings and information.
System Wi-Fi
You can access the following:
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SYNC™ 3

Website
www.syncmyride.ca
Website
www.syncmaroute.ca
Cell phone issues
Possible solutionPossible causeIssue
Refer to your device's manual about audio adjustments.The audio control settings on your cellphone may be affecting SYNC 3performance.
There is background noiseduring a phone call.
Try switching your cell phone off, resetting it or removing the battery,then try again.Possible cell phone malfunction.During a call, I can hear theother person but theycannot hear me.Make sure that the microphone for SYNC 3 is not set to off. Look forthe microphone icon on the phone screen.
To restart your system, shut down the engine, open and close thedoor, and then lock the door and wait for 2-3 minutes. Make sure thatyour SYNC 3 screen is black and the lighted USB port is off.The system may need to be restarted.During a call, I cannot hearthe other person and theycannot hear me.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
SYNC 3 is not able todownload my phonebook.
Make sure you allow SYNC 3 to retrieve contacts from your phone.Refer to your cell manual.Possible cell phone malfunction.You must switch on your cell phone and the automatic phonebookdownload feature on SYNC 3.
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SYNC™ 3

Cell phone issues
Possible solutionPossible causeIssue
Try switching your cell phone off, resetting it or removing the battery,then try again.
Make sure you allow SYNC 3 to retrieve contacts from your phone.Refer to your cell manual.
Limitations on your cell phone's capab-ility.
The system says "Phone-book downloaded" but mySYNC 3 phonebook isempty or is missingcontacts.
If the missing contacts are stored on your SIM card, move them toyour cell phone's memory.
You must switch on your cell phone and the automatic phonebookdownload feature on SYNC 3.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
I am having troubleconnecting my cell phoneto SYNC 3.
Try switching your cell phone off, resetting it or removing the battery,then try again.
Possible cell phone malfunction.
Try deleting your device from SYNC 3 and deleting SYNC from yourdevice, then trying again.
Always check the security and auto accept prompt settings relativeto the SYNC 3 Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
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SYNC™ 3

Cell phone issues
Possible solutionPossible causeIssue
Check your cell phone's compatibility.This is a cell phone-dependent feature.
Text messaging is notworking on SYNC 3.
Try switching your cell phone off, resetting it or removing the battery,then try again.Possible cell phone malfunction.
iPhone•Go to your cell phone's Settings.
•Go to the Bluetooth Menu.
•Press the blue circle to the right of the device named with yourvehicle make and model to enter the next menu.
•Turn Show Notifications on.
•Disconnect then reconnect your iPhone from the SYNC 3 systemto activate this settings update.
Your iPhone is now set up to forward incoming text messages toSYNC 3.Repeat these steps for every other SYNC 3 vehicle that you connect.Your iPhone will only forward incoming text messages to SYNC 3 ifthe iPhone is not unlocked in the messaging application.Replying to text messages using SYNC 3 is not supported by iPhone.
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