reset LINCOLN MKC 2019 Workshop Manual

Cell phone issues
Possible solutionPossible causeIssue
Text messages from WhatsApp and Facebook Messenger are notsupported.
Your cell phone must support downloading text messages throughBluetooth to receive incoming text messages.This is a cell phone-dependent feature.
Audible text messages donot work on my cell phone.Because each cell phone is different, refer to your device's manualfor the specific cell phone you are pairing. In fact, there can bedifferences between cell phones due to brand, model, service providerand software version.
This is a cell phone limitation.
USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then reconnect it to SYNC 3.
Possible device malfunction.I am having troubleconnecting my device.
Make sure you are using the manufacturer's cable.
Make sure to correctly insert the USB cable into the device and yourvehicle's USB port.
Make sure that the device does not have an auto-install program oractive security settings.
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SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then connect it back to SYNC 3.
This is a device limitation.When I connect my device,I sometimes do not hearany sound.
To listen to Apple devices through USB, select AirPlay from the devicesControl Center, then select Dock Connector.
To listen to Apple devices through Bluetooth Stereo, select AirPlayfrom the devices Control Center, then select SYNC.
Wi-Fi Issues
Possible solutionPossible causeIssue
Verify password.Password error.Failed connection.
Check for a poor Wi-Fi signal.Weak signal.
Use a unique name for your SSID, don’t usethe default name unless it contains a uniqueidentifier, such as part of the MAC address.
Multiple Access points within range with thesame SSID.
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SYNC™ 3

AppLink issues
Possible solution(s)Possible cause(s)Issue
and select 'Apps', then find the particular appand choose 'Force stop'. Do not forget torestart the app afterward, then select "FindMobile Apps" on SYNC 3.
On an iPhone with iOS7+, to force close anapp, double tap the home button then swipeup on the app to close it. Tap the home buttonagain, then select the app again to restart it.After a few seconds, the app should thenappear in SYNC 3's Mobile App's Menu.
Switch Bluetooth off and then on to reset it onyour phone. If you are in your vehicle, SYNC3 should be able to automatically re-connectto your phone if you press the "Phone" button.
There is a Bluetooth issue on some olderversions of the Android operating system thatmay cause apps that were found on yourprevious vehicle drive to not be found againif you did not switch Bluetooth off.
My Android phone is connected, my app(s)are running, I restarted them, but I still cannotfind any apps.
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SYNC™ 3

AppLink issues
Possible solution(s)Possible cause(s)Issue
Unplug the USB cable from the phone, wait amoment, and plug the USB cable back in tothe phone. After a few seconds, the appshould appear in SYNC 3's Mobile Apps Menu.If not, "Force Close" the application and restartit.
You may need to reset the USB connectionto SYNC 3.
My iPhone is connected, my app is running, Irestarted the app but I still cannot find it onSYNC 3.
Increase the Bluetooth volume of the deviceby using the device's volume control buttonswhich are most often found on the side of thedevice.
The Bluetooth volume on the phone may below.
I have an Android phone. I found and startedmy media app on SYNC 3, but there is nosound or the sound is very low.
Force close or uninstall the apps you do notwant SYNC 3 to find. If the app has a "FordSYNC" setting, disable that setting in the app'ssettings menu on the phone.
Some Android devices have a limited numberof Bluetooth ports that apps can use toconnect. If you have more AppLink apps onyour phone than the number of availableBluetooth ports, you will not see all of yourapps listed in the SYNC 3 mobile apps menu.
I can only see some of the AppLink appsrunning on my phone listed in the SYNC 3Mobile Apps Menu.
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SYNC™ 3

General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in a single module for textdisplay, voice control and voice prompts. The country where youbought your vehicle dictates the four languages based on the mostpopular languages spoken. If the selected language is not available,SYNC 3 remains in the current active language.SYNC 3 does not support the currentlyselected language for the instrumentcluster and information and entertainmentdisplay.
The language selected forthe instrument cluster andinformation and entertain-ment display does notmatch the SYNC 3language (phone, USB,Bluetooth audio, voicecontrol and voice prompts).
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restorefunctionality and will not erase any information previously stored in the system (such as paired devices, phonebook, call history, textmessages, or user settings). To perform a System Reset, press and hold the Seek Up (>>|) button while pressing and holding the RadioPower button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system reset to complete. You may thenresume using the SYNC 3 system.
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SYNC™ 3

Your vehicle is equipped with the IntelligentOil-Life Monitor system, which displays amessage in the information display at theproper oil change interval. This interval maybe up to one year or 10,000 mi (16,000 km).
When the oil change message appears inthe information display, it is time for an oilchange. Make sure you perform the oilchange within two weeks or 500 mi (800 km)of the message appearing. Make sure youreset the Intelligent Oil-Life Monitor aftereach oil change. See Oil Change IndicatorReset (page 291).
If your information display resets prematurelyor becomes inoperative, you should performthe oil change interval at six months or5,000 mi (8,000 km) from your last oilchange. Never exceed one year or 10,000 mi(16,000 km) between oil change intervals.
Your vehicle is very sophisticated and builtwith multiple, complex, performance systems.Every manufacturer develops these systemsusing different specifications andperformance features. That is why it isimportant to rely upon your dealership toproperly diagnose and repair your vehicle.
Ford Motor Company has recommendedmaintenance intervals for various parts andcomponent systems based upon engineeringtesting. Ford Motor Company relies upon thistesting to determine the most appropriatemileage for replacement of oils and fluids toprotect your vehicle at the lowest overall costto you and recommends againstmaintenance schedules that deviate fromthe scheduled maintenance information.
We strongly recommend the use of onlygenuine Ford, Motorcraft or Ford-authorizedre-manufactured replacement partsengineered for your vehicle.
Additives and Chemicals
This owner's manual and the Ford WorkshopManual list the recommended additives andchemicals for your vehicle. We do notrecommend using chemicals or additives notapproved by us as part of your vehicle’snormal maintenance. Please consult yourwarranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a normaloperating characteristic and, by itself, doesnot necessarily indicate a concern or that thefluid needs to be changed. However, aqualified expert, such as the factory-trainedtechnicians at your dealership, shouldinspect discolored fluids that also show signsof overheating or foreign materialcontamination immediately.
Make sure to change your vehicle’s oils andfluids at the specified intervals or inconjunction with a repair. Flushing is a viableway to change fluid for many vehiclesub-systems during scheduled maintenance.It is critical that systems are flushed only withnew fluid that is the same as that requiredto fill and operate the system or using aFord-approved flushing chemical.
Owner Checks and Services
Make sure you perform the following basicmaintenance checks and inspections everymonth or at six-month intervals.
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Scheduled Maintenance

Maintenance Intervals
At Every Oil Change Interval as Indicated by the Information Display1
Change engine oil and filter.2
Rotate the tires.
Perform a multi-point inspection (recommended).
Inspect the automatic transmission fluid level. Consult your dealer for requirements.
Inspect the brake pads, rotors, hoses and parking brake.
Inspect the engine cooling system strength and hoses.
Inspect the exhaust system and heat shields.
Inspect the rear axle and U-joints (All-Wheel Drive).
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension, tie-rod ends, driveshaft and U-joints.
Inspect the tires, tire wear and measure the tread depth.
Inspect the wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.2 Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. See Oil Change Indicator Reset (page 291).
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Scheduled Maintenance

SPECIAL OPERATING CONDITIONS
SCHEDULED MAINTENANCE
If you operate your vehicle primarily in anyof the following conditions, you need toperform extra maintenance as indicated. Ifyou operate your vehicle occasionally underany of these conditions, it is not necessaryto perform the extra maintenance. Forspecific recommendations, see yourdealership service advisor or technician.
Perform the services shown in the followingtables when specified or within 3,000 mi(4,800 km) of the message appearing in theinformation display prompting you to changeyour oil.
•Example 1: The message comes on at28,750 mi (46,270 km). Perform the30,000 mi (48,000 km) automatictransmission fluid replacement.
•Example 2: The message has not comeon, but the odometer reads 30,000 mi(48,000 km) (for example, the IntelligentOil-Life Monitor was reset at 25,000 mi(40,000 km). Perform the engine air filterreplacement.
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Scheduled Maintenance

Operating in Dusty or Sandy Conditions Such as Unpaved or Dusty Roads
Perform multi-point inspection.
Change automatic transmission fluid.Every 30,000 mi(48,000 km)
1 This is an optional feature.2Reset your Intelligent Oil-Life Monitor after engine oil and filter changes. See Oil Change Indicator Reset (page 291).
Exceptions
There are several exceptions to the NormalSchedule:
Axle and PTU Maintenance
The Power Transfer Unit (PTU) and rear axle(AWD only) in your vehicle does not requireany normal scheduled maintenance unlessthe vehicle has experienced extendedperiods of extreme/severe duty cycle drivingor the PTU and/or the rear axle has beensubmerged in water. Checking the PTU andrear axle fluid is not necessary unless theunit shows signs of leakage. Contact anauthorized dealer for service.
California Fuel Filter Replacement
If you register your vehicle in California, theCalifornia Air Resources Board hasdetermined that the failure to perform thismaintenance item does not nullify theemission warranty or limit recall liabilitybefore the completion of your vehicle'suseful life. Ford Motor Company, however,urges you to have all recommendedmaintenance services performed at thespecified intervals and to record all vehicleservice.
Hot Climate Oil Change Intervals
Vehicles operating in the Middle East, NorthAfrica, Sub-Saharan Africa or locations withsimilar climates using an American PetroleumInstitute (API) Certified for Gasoline Engines(Certification mark) oil of SM or SN quality,the normal oil change interval is 3,000 mi(5,000 km).
If the available API SM or SN oils are notavailable, then the oil change interval is2,000 mi (3,000 km).
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Scheduled Maintenance

Memory Function..........................................143Easy Entry and Exit Feature..............................145Linking a PreSet Position to your RemoteControl or Intelligent Access Key...............144Saving a PreSet Position...................................144
Message CenterSee: Information Displays.................................108
MirrorsSee: Windows and Mirrors.................................95
Mobile Communications Equipment..........16Moonroof.........................................................100Bounce-Back.........................................................101Opening and Closing the Moonroof...............101Power Sunscreen.................................................101Venting the Moonroof.........................................101
Motorcraft Parts - 2.0L................................346Motorcraft Parts - 2.3L.................................347MyKey Troubleshooting................................63MyKey™..............................................................60Principle of Operation.........................................60
N
Navigation.......................................................431cityseeker.............................................................440Destination Mode...............................................432Map Mode.............................................................431Navigation Map Updates...................................441
Navigation Menu.................................................437SiriusXM Traffic and Travel Link.......................441SYNC AppLink....................................................440Waypoints.............................................................439
Normal Scheduled Maintenance..............491Intelligent Oil-Life Monitor™...............................491Maintenance Intervals.......................................493
O
Oil Change Indicator Reset........................291Oil CheckSee: Engine Oil Check......................................290
Opening and Closing the Hood...............287Opening the Hood.............................................287
Ordering Additional Owner'sLiterature.....................................................266Obtaining a French Owner’s Manual............266
Overhead Console.......................................156
P
Parking Aids....................................................198Principle of Operation........................................198
Passive Anti-Theft System............................77SecuriLock®............................................................77
PATSSee: Passive Anti-Theft System.........................77
Perchlorate........................................................13Personal Safety System™..............................43How Does the Personal Safety SystemWork?...................................................................43
Phone..............................................................423During a Phone Call...........................................428Making Calls.........................................................427Pairing Your Cell Phone for the FirstTime...................................................................423Phone Menu........................................................424Receiving Calls....................................................428Smartphone Connectivity.................................430Text Messaging...................................................429
Post-Crash Alert System............................258Power Door LocksSee: Locking and Unlocking..............................65
Power Liftgate..................................................73Hands-Free Feature.............................................76Obstacle Detection...............................................76Opening and Closing the Liftgate.....................73Setting the Liftgate Open Height......................75Stopping the Liftgate Movement......................75
Power Seats....................................................140Four-Way Power Lumbar...................................143Power Lumbar......................................................143
Power Windows..............................................95Accessory Delay...................................................96Bounce-Back..........................................................95
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Index