phone LINCOLN MKZ 2013 Owners Manual

Cleaning the Windows and Wiper
Blades................................................286
Cleaning the Interior
..........................287
Cleaning the Instrument Panel and Instrument Cluster Lens..............287
Cleaning Leather Seats...................288
Cleaning the Alloy Wheels.............289
Vehicle Storage
...................................289
Wheels and Tires
Temporary Mobility Kit.....................292
Tire Pressure Monitoring System...............................................298
Tire Care
................................................304
Using Snow Chains............................319
Changing a Road Wheel
...................319
Technical Specifications
.................324
Capacities and Specific- ations
Engine Specifications
.......................325
Motorcraft Parts.................................325
Vehicle Identification Number
.......327
Vehicle Certification Label..............328
Transmission Code Designation......................................328
Technical Specifications
.................329
Accessories
Accessories...........................................332
Ford Extended Service Plan (ESP)
Ford Extended Service Plan (ESP)..................................................334 MyLincoln Touch
™
General Information
..........................337
Settings...................................................351
Entertainment......................................361
Phone.....................................................385
Information...........................................392
Climate..................................................403
Navigation.............................................407
Appendices
End User License Agreement.........419
Scheduled Maintenance
Scheduled Maintenance
.................440
5
Table of Contents

Note:
Including to the extent that
any law pertaining to Event Data
Recorders applies to SYNC or its
features, please note the following:
Once 911 Assist (if equipped) is
enabled (set ON), 911 Assist may,
through any paired and connected
cell phone, disclose to emergency
services that the vehicle has been in
a crash involving the deployment of
an airbag or, in certain vehicles, the
activation of the fuel pump shut-off.
Certain versions or updates to 911
Assist may also be capable of being
used to electronically or verbally
provide to 911 operators the vehicle
location (such as latitude and
longitude), and/or other details
about the vehicle or crash or
personal information about the
occupants to assist 911 operators to
provide the most appropriate
emergency services. If you do not
want to disclose this information, do
not activate the 911 Assist feature.
See MyLincoln Touch ™ (page 337).Additionally, when you connect to
Traffic, Directions and Information
(if equipped, U.S. only), the service
uses GPS technology and
advanced vehicle sensors to
collect the vehicle
’s current
location, travel direction, and
speed (“ vehicle travel
information ”), only to help provide
you with the directions, traffic
reports, or business searches that
you request. If you do not want
Ford or its vendors to receive this
information, do not activate the
service. Ford Motor Company and
the vendors it uses to provide you
with this information do not store
your vehicle travel information.
For more information, see Traffic,
Directions and Information, Terms
and Conditions. See
MyLincoln
Touch ™ (page 337).
CALIFORNIA PROPOSITION
65 WARNING
Some constituents of engine
exhaust, certain vehicle
components, certain fluids contained
in vehicles and certain products of
component wear contain or emit
chemicals known to the State of
California to cause cancer and birth
defects or other reproductive harm. 11
Introduction

PERCHLORATE
Certain components in your vehicle
such as airbag modules, safety belt
pretensioners and remote control
batteries may contain perchlorate
material. Special handling may apply
for service or vehicle end of life
disposal. For more information vist:
Web Address
www.dtsc.ca.gov/hazardouswaste/ perchlorate
LINCOLN CREDIT
Lincoln Automotive Financial Services
offers a full range of financing and
lease plans to help you acquire your
vehicle. If you have financed or leased
your vehicle through Lincoln
Automotive Financial Services, thank
you for your business.
For your convenience we offer a
number of ways to contact us, as well
as help manage your account.
Phone: 1-888-498-8801
For more information regarding
Lincoln Automotive Financial Services,
as well as access Account Manager,
please go to www.LincolnAFS.com. REPLACEMENT PARTS
RECOMMENDATION
Your vehicle has been built to the
highest standards using quality parts.
We recommend that you demand the
use of genuine Ford and Motorcraft
parts whenever your vehicle requires
scheduled maintenance or repair. You
can clearly identify genuine Ford and
Motorcraft parts by looking for the
Ford, FoMoCo or Motorcraft branding
on the parts or their packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make
sure that your vehicle provides years
of service is to have it maintained in
line with our recommendations using
parts that conform to the
specifications detailed in this Owner
’s
Manual. Genuine Ford and Motorcraft
parts meet or exceed these
specifications.
Collision Repairs
We hope that you never experience a
collision, but accidents do happen.
Genuine Ford replacement collision
parts meet our stringent requirements
for fit, finish, structural integrity,
corrosion protection and dent
resistance. During vehicle
development we validate these parts
deliver the intended level of protection
as a whole system. A great way to
know for sure you are getting this level
of protection is to use genuine Ford
replacement collision parts.
12
Introduction

Warranty on Replacement
Parts
Genuine Ford and Motorcraft
replacement parts are the only
replacement parts that benefit from
a Ford Warranty. Damage caused to
your vehicle as a result of the failure
of non-Ford parts may not be covered
by the Ford Warranty. For additional
information, refer to the terms and
conditions of the Ford Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is
covered and what is not covered by
your vehicle
’s New Vehicle Limited
Warranty, refer to the Warranty
Manual that is provided to you along
with your Owner ’s Manual.
Special Instructions
For your added safety, your vehicle is
fitted with sophisticated electronic
controls. WARNINGS
Failure to follow the specific
warnings and instructions could
result in personal injury. See
Supplementary Restraints System
(page 42). Front seat mounted rear-facing
child or infant seats should
NEVER
be placed in front of an active
passenger airbag. MOBILE
COMMUNICATIONS
EQUIPMENT
Using mobile communications
equipment is becoming increasingly
important in the conduct of business
and personal affairs. However, you
must not compromise your own or
others’
safety when using such
equipment. Mobile communications
can enhance personal safety and
security when appropriately used,
particularly in emergency situations.
Safety must be paramount when
using mobile communications
equipment to avoid negating these
benefits. Mobile communication
equipment includes, but is not limited
to, cellular phones, pagers, portable
email devices, text messaging devices
and portable two-way radios. WARNING
Driving while distracted can
result in loss of vehicle control,
accident and injury. We strongly
recommend that you use extreme
caution when using any device or
feature that may take your focus off
the road. Your primary responsibility
is the safe operation of your vehicle.
We recommend against the use of any
handheld device while driving and that
you comply with all applicable laws. 13
Introduction

GENERAL INFORMATION
ON RADIO FREQUENCIES
This device complies with Part 15 of
the FCC Rules and with Industry
Canada license-exempt RSS
standard(s). Operation is subject to
the following two conditions: (1) This
device may not cause harmful
interference, and (2) This device must
accept any interference received,
including interference that may cause
undesired operation.
Note:
Changes or modifications not
expressively approved by the party
responsible for compliance could void
the user's authority to operate the
equipment. The term IC before the
radio certification number only signifies
that Industry Canada technical
specifications were met.
The typical operating range for your
transmitter is approximately 33 feet
(10 meters). Vehicles with the remote
start feature will have a greater range.
One of the following could cause a
decrease in operating range:
• weather conditions
• nearby radio towers
• structures around the vehicle
• other vehicles parked next to your
vehicle The radio frequency used by your
remote control can also be used by
other short distance radio
transmissions, for example amateur
radios, medical equipment, wireless
headphones, remote controls and
alarm systems. If the frequencies are
jammed, you will not be able to use
your remote control. You can lock and
unlock the doors with the key.
Note:
Make sure to lock your vehicle
before leaving it unattended.
Note: If you are in range, the remote
control will operate if you press any
button unintentionally.
Intelligent Access
The system uses a radio frequency
signal to communicate with your
vehicle and authorize your vehicle to
unlock when one of the following
conditions are met:
• You touch the inside of the front
exterior door handle.
• You press the luggage
compartment button.
• You press a button on the
transmitter.
If excessive radio frequency
interference is present in the area or
if the transmitter battery is low, you
may need to mechanically unlock your
door. You can use the mechanical key
blade in your intelligent access key to
open the driver door in this situation.
See
Remote Control (page 54).
53
Keys and Remote Controls

GENERAL INFORMATION
If you disconnect the battery, your
vehicle may exhibit some unusual
driving characteristics for
approximately 5 miles (8 kilometers)
after you reconnect it. This is because
the engine management system must
realign itself with the engine. You can
disregard any unusual driving
characteristics during this period.
WARNINGS
Extended idling at high engine
speeds can produce very high
temperatures in the engine and
exhaust system, creating the risk of
fire or other damage. Do not park, idle or drive your
vehicle on dry grass or other dry
ground cover. The emission system
heats up the engine compartment and
exhaust system, creating the risk of
fire. Do not start the engine in a
closed garage or in other
enclosed areas. Exhaust fumes can
be toxic. Always open the garage door
before you start the engine. If you smell exhaust fumes inside
your vehicle, have your vehicle
checked by your authorized dealer
immediately. Do not drive your vehicle
if you smell exhaust fumes. The powertrain control system meets
all Canadian interference-causing
equipment standard requirements
regulating the impulse electrical field
or radio noise. When you start the engine, avoid
pressing the accelerator pedal before
and during operation. Only use the
accelerator pedal when you have
difficulty starting the engine.
KEYLESS STARTING
WARNING
The keyless starting system may
not function if the key is close to
metal objects or electronic devices
such as mobile phones. Note:
A valid key must be located
inside your vehicle to switch the ignition
on and start the engine.
Switching the Ignition On
(Accessory Mode) Press the START button once. It is
located on the instrument panel near
the steering wheel. All electrical
circuits and accessories are
operational and the warning lamps
and indicators illuminate.
Starting Your Vehicle
Carry out the following steps to start
your vehicle:
1. Fully press the brake pedal.
150
Starting and Stopping the EngineE146431

GETTING THE SERVICES
YOU NEED
Warranty repairs to your vehicle must
be performed by an authorized dealer.
While any authorized dealer handling
your vehicle line will provide warranty
service, we recommend you return to
your selling authorized dealer who
wants to ensure your continued
satisfaction.
Please note that certain warranty
repairs require special training and
equipment, so not all authorized
dealers are authorized to perform all
warranty repairs. This means that,
depending on the warranty repair
needed, you may have to take your
vehicle to another authorized dealer.
A reasonable time must be allowed
to perform a repair after taking your
vehicle to the authorized dealer.
Repairs will be made using Ford or
Motorcraft parts, or remanufactured
or other parts that are authorized by
Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the
Ford Customer Relationship Center or
use the online resources listed below
to find the nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-521-4140
(TDD for the hearing impaired:
1-800-232-5952)
Online
Additional information and resources
are available online at
www.fordowner.com
These are some of the items that can
be found online:
•
U.S. dealer locator by Dealer
Name, City/State, or Zip Code
• Owner Manuals
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories
• Service specials and promotions.
In Canada:
Mailing address
Lincoln Customer Relationship Centre
Ford Motor Company of Canada,
Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-387-9333
Online
www.ford.ca
Additional Assistance
If you have questions or concerns, or
are unsatisfied with the service you
are receiving, follow these steps:
243
Customer Assistance

1.
Contact your Sales Representative
or Service Advisor at your
selling/servicing authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager, Service Manager or
Customer Relations Manager.
3. If you require assistance or clarification on Ford Motor
Company policies, please contact
the Ford Customer Relationship
Center.
In order to help you serve you better,
please have the following information
available when contacting a Customer
Relationship Center:
• Vehicle Identification Number.
• Your telephone number (home
and business).
• The name of the authorized dealer
and city where located.
• The vehicle ’s current odometer
reading.
In some states, you must directly
notify Ford in writing before pursuing
remedies under your state ’s warranty
laws. Ford is also allowed a final repair
attempt in some states. In the United States, a warranty
dispute must be submitted to the BBB
AUTO LINE before taking action under
the Magnuson-Moss Warranty Act, or
to the extent allowed by state law,
before pursuing replacement or
repurchase remedies provided by
certain state laws. This dispute
handling procedure is not required
prior to enforcing state created rights
or other rights which are independent
of the Magnuson-Moss Warranty Act
or state replacement or repurchase
laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a
motor vehicle to conform to the
vehicle
’s applicable express warranty
after a reasonable number of
attempts, the manufacturer shall be
required to either replace the vehicle
with one substantially identical or
repurchase the vehicle and reimburse
the buyer in an amount equal to the
actual price paid or payable by the
consumer (less a reasonable
allowance for consumer use). The
consumer has the right to choose
whether to receive a refund or
replacement vehicle.
244
Customer Assistance

If your vehicle must be serviced while
you are traveling or living in
Asia-Pacific Region, Sub-Saharan
Africa, U.S. Virgin Islands, Central
America, the Caribbean, and Israel,
contact the nearest authorized dealer.
If the authorized dealer cannot help
you, contact:
FORD MOTOR COMPANY
FORD EXPORT OPERATIONS &
GLOBAL INITIATIVES
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
For customers in Guam, the
Commonwealth of the Northern
Mariana Islands (CNMI), America
Samoa, and the U.S. Virgin Islands,
please feel free to call our Toll-Free
Number: (800) 841-FORD (3673).
FAX: (313) 390-0804
Email: [email protected]
If your vehicle must be serviced while
you are traveling or living in Puerto
Rico, contact the nearest authorized
dealer. If the authorized dealer cannot
help you, contact:
Ford International Business
Development Inc.
Customer Relationship Center
P.O. Box 11957
Caparra Heights Station
San Juan, Puerto Rico 00922-1957
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while
you are traveling or living in the Middle
East, contact the nearest authorized
dealer. If the authorized dealer cannot
help you, contact:
Ford Middle East
Customer Relationship Center
P.O. Box 21470
Dubai, United Arab Emirates
Telephone: +971 4 3326084
Toll-Free Number for the Kingdom of
Saudi Arabia: 800 8971409
Local Telephone Number for Kuwait:
24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North
America and then relocate to any of
the above locations, register your
vehicle identification number (VIN)
and new address with Ford Motor
Company Export Operations & Global
Growth Initiatives by emailing
[email protected].
If you are in another foreign country,
contact the nearest authorized dealer.
If the authorized dealer employees
cannot help you, they can direct you
to the nearest Ford affiliate office.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this
portfolio, contact Helm, Incorporated
at:
248
Customer Assistance

REPORTING SAFETY
DEFECTS (CANADA ONLY)
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you
should immediately inform Transport
Canada.Transport Canada Contact Information
https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/PCDB-BDPP/Index.aspx
Website
1–800–333–0510
Phone
250
Customer Assistance