LINCOLN MKZ 2018 Owners Manual

Note: When you try to restart your vehicleafter a fuel shutoff, the vehicle makes surethat various systems are safe to restart. Once the vehicle determines the systemsare safe, then the vehicle allows you torestart.
Note: In the event that your vehicle doesnot restart after your third attempt, contacta qualified technician.
The fuel pump shutoff stops the flow of fuelto the engine in the event of a moderate tosevere crash. Not every impact causes ashutoff.
Should your vehicle shut off after a crash,you may restart your vehicle.
1. Press START/STOP to switch off yourvehicle.
2.Press the brake pedal and START/STOPto switch on your vehicle.
3. Remove your foot from the brake pedaland press START/STOP to switch offyour vehicle.
4. You can attempt to start the vehicle bypressing the brake pedal andSTART/STOP, or press START/STOPwithout pressing the brake pedal.
JUMP STARTING THE VEHICLE
WARNINGS
Batteries normally produce explosivegases which can cause personal injury.Therefore, do not allow flames, sparks orlighted substances to come near the battery.When working near the battery, always shieldyour face and protect your eyes. Alwaysprovide correct ventilation.
WARNINGS
Keep batteries out of reach of children.Batteries contain sulfuric acid. Avoidcontact with skin, eyes or clothing. Shieldyour eyes when working near the battery toprotect against possible splashing of acidsolution. In case of acid contact with skin oreyes, flush immediately with water for aminimum of 15 minutes and get promptmedical attention. If acid is swallowed, call aphysician immediately.
Use only adequately sized cables withinsulated clamps.
Preparing Your Vehicle
Do not attempt to push-start your automatictransmission vehicle.
Note:Attempting to push-start a vehicle withan automatic transmission may causetransmission damage.
Note:Use only a 12-volt supply to start yourvehicle.
Note:Do not disconnect the battery of thedisabled vehicle as this could damage thevehicle electrical system.
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Park the booster vehicle close to the hoodof the disabled vehicle, making sure the twovehicles do not touch.
Connecting the Jumper Cables
WARNINGS
Do not connect the end of the secondcable to the negative (-) terminal of thebattery to be jumped. A spark may cause anexplosion of the gases that surround thebattery.
Do not use fuel lines, engine valvecovers, windshield wiper arms, theintake manifold, or hood latch as groundpoints.
Note:Do not attach the end of the positivecable to the studs or L-shaped eyelet locatedabove the positive (+) terminal of yourvehicle’s battery. High current may flowthrough and cause damage to the fuses.
Note:To avoid reverse polarity connections,make sure that you correctly identify thepositive (+) and negative (-) terminals on boththe disabled and booster vehicles beforeconnecting the cables.
Note:Remove the red cap from the positiveprong (B) on your vehicle before connectingthe cables.
A. Negative prong (–).
B. Positive prong (+).
Note:In the illustration, the bottom vehiclerepresents the booster vehicle.
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1. Connect the positive (+) jumper cable tothe positive (+) terminal of the dischargedbattery.
2.Connect the other end of the positive (+)cable to the positive (+) terminal of thebooster vehicle battery.
3. Connect the negative (-) cable to thenegative (-) terminal of the boostervehicle battery.
4.Make the final connection of the negative(-) cable to an exposed metal part of thestalled vehicle's engine, away from thebattery and the fuel injection system, orconnect the negative (-) cable to a groundconnection point if available.
Jump Starting
1. Start the engine of the booster vehicleand rev the engine moderately, or pressthe accelerator gently to keep yourengine speed between 2000 and 3000RPM, as shown in your tachometer.
2. Start the engine of the disabled vehicle.
3. Once the disabled vehicle has beenstarted, run both vehicle engines for anadditional three minutes beforedisconnecting the jumper cables.
Removing the Jumper Cables
Remove the jumper cables in the reverseorder that they were connected.
1. Remove the negative (-) jumper cablefrom the disabled vehicle.
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2. Remove the jumper cable on thenegative (-) terminal of the boostervehicle battery.
3. Remove the jumper cable from thepositive (+) terminal of the booster vehiclebattery.
4. Remove the jumper cable from thepositive (+) terminal of the disabledvehicle battery.
5. Allow the engine to idle for at least oneminute.
POST-CRASH ALERT SYSTEM
The system flashes the direction indicatorsand sounds the horn (intermittently) in theevent of a serious impact that deploys anairbag (front, side, side curtain or SafetyCanopy) or the seatbelt pretensioners.
The horn and indicators turn off when:
•You press the hazard control button.
•You press the panic button on the remoteentry transmitter (if equipped).
•Your vehicle runs out of power.
•Sounding of the horn is only enabled inspecific markets.
TRANSPORTING THE VEHICLE
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If you need to tow your vehicle, contact aprofessional towing service or, if you are amember of a roadside assistance program,your roadside assistance service provider.
We recommend the use of a wheel lift anddollies or flatbed equipment to tow yourvehicle. Do not tow with a slingbelt. LincolnMotor Company does not approve a slingbelttowing procedure. If you tow your vehicleincorrectly, or by any other means, vehicledamage may occur.
Lincoln Motor Company produces a towingmanual for all authorized tow truck operators.Have your tow truck operator refer to thismanual for proper hook-up and towingprocedures for your vehicle.
It is acceptable to have your front-wheeldrive vehicle towed from the front if usingproper wheel lift equipment to raise the frontwheels off the ground. When towing in thismanner, the rear wheels can remain on theground.
Front-wheel drive vehicles must have thefront wheels placed on a tow dolly whentowing your vehicle from the rear usingwheel lift equipment. This prevents damageto the transmission.
Towing an all-wheel drive vehicle requiresthat all wheels be off the ground, such asusing a wheel lift and dollies or flatbedequipment. This prevents damage to thetransmission, all-wheel drive system andvehicle.
TOWING POINTS
Due to local market requirements in somecountries, some vehicles may be equippedwith a recovery hook.
Recovery Hook Location
If your vehicle is equipped with a screw-inrecovery hook, it is with the spare tire kit orthe rear under floor storage.
Installing the Recovery Hook
There is an installation point for the recoveryhook located behind the fascia.
Note:The screw-in recovery hook has aleft-hand thread. Turn it counterclockwise toinstall it. Make sure that the recovery hookis fully tightened.
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Remove the recovery hook cover by pryingit off at the notch with a screwdriver or similarobject.
Note:Use a soft cloth to cover the pryingtool. This helps prevent scratch marks to thevehicle's paint.
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GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must beperformed by an authorized dealer. Whileany authorized dealer handling your vehicleline provides warranty service, werecommend you return to your sellingauthorized dealer who wants to ensure yourcontinued satisfaction.
Please note that certain warranty repairsrequire special training and equipment, sonot all authorized dealers are authorized toperform all warranty repairs. This means that,depending on the warranty repair needed,you may have to take your vehicle to anotherauthorized dealer.
A reasonable time must be allowed toperform a repair after taking your vehicle tothe authorized dealer. Repairs are madeusing Lincoln or Motorcraft parts, orremanufactured or other parts that areauthorized by Lincoln.
Away From Home
If you are away from home when your vehicleneeds service, contact the Lincoln ClientRelationship Center or use the onlineresources listed below to find the nearestauthorized dealer.
In the United States:
Mailing address
Lincoln Motor CompanyClient Relationship CenterP.O. Box 6248Dearborn, MI 48126
Telephone
1-800-521-4140TDD for the hearing impaired:1-800-232-5952
Web Address
www.LincolnOwner.com
These are some of the items that can befound online:
•United States dealer locator by DealerName, City, State or ZIP Code.
•Owner Manuals.
•Maintenance Schedules.
•Recalls.
•Lincoln Extended Service Plans.
•Lincoln Original Accessories.
•Service specials and promotions.
In Canada:
Mailing address
Lincoln Client Relationship CentreLincoln Motor Company of Canada, LimitedP.O. Box 2000Oakville, Ontario L6K 1C8
Telephone
1-800-387-9333
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Web Address
www.LincolnCanada.com
Online Resources
Twitter English
@LincolnMotorCA
Twitter French
@LincolnQC
Instagram
@LincolnMotorCA
Facebook
/LincolnMotorCA
Additional Assistance
If you have questions or concerns, or areunsatisfied with the service you are receiving,follow these steps:
1. Contact your Sales Representative orService Advisor at your selling orservicing authorized dealer.
2. If your inquiry or concern remainsunresolved, contact the Sales Manager,Service Manager or Customer RelationsManager.
3. If you require assistance or clarificationon Lincoln Motor Company policies,please contact the Lincoln ClientRelationship Center.
In order to help us serve you better, pleasehave the following information availablewhen contacting a Client RelationshipCenter:
•Vehicle Identification Number.
•Your telephone number (home andbusiness).
•The name of the authorized dealer andcity where located.
•The vehicle’s current odometer reading.
In some states, you must directly notifyLincoln in writing before pursuing remediesunder your state’s warranty laws. Lincoln isalso allowed a final repair attempt in somestates.
In the United States, a warranty dispute mustbe submitted to the BBB AUTO LINE beforetaking action under the Magnuson-MossWarranty Act, or to the extent allowed bystate law, before pursuing replacement orrepurchase remedies provided by certainstate laws. This dispute handling procedureis not required prior to enforcing statecreated rights or other rights which areindependent of the Magnuson-MossWarranty Act or state replacement orrepurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)requires that, if a manufacturer or itsrepresentative is unable to repair a motorvehicle to conform to the vehicle’s applicableexpress warranty after a reasonable numberof attempts, the manufacturer shall berequired to either replace the vehicle withone substantially identical or repurchase the
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vehicle and reimburse the buyer in anamount equal to the actual price paid orpayable by the consumer (less a reasonableallowance for consumer use). The consumerhas the right to choose whether to receivea refund or replacement vehicle.
California Civil Code Section 1793.22(b)presumes that the manufacturer has had areasonable number of attempts to conformthe vehicle to its applicable expresswarranties if, within the first 18 months ofownership of a new vehicle or the first18,000 mi (29,000 km), whichever occursfirst:
1. Two or more repair attempts are madeon the same non-conformity likely tocause death or serious bodily injury OR
2. Four or more repair attempts are madeon the same nonconformity (a defect orcondition that substantially impairs theuse, value or safety of the vehicle) OR
3.The vehicle is out of service for repair ofnonconformities for a total of more than30 calendar days (not necessarily all atone time).
In the case of 1 or 2 above, the consumermust also notify the manufacturer of the needfor the repair of the nonconformity at thefollowing address:
Ford Motor Company16800 Executive Plaza DriveMail Drop 3NE-BDearborn, MI 48126
You are required to submit your warrantydispute to BBB AUTO LINE before assertingin court any rights or remedies conferred byCalifornia Civil Code Section 1793.22(b). Youare also required to use BBB AUTO LINEbefore exercising rights or seeking remediescreated by the Federal Magnuson-MossWarranty Act, 15 U.S.C. sec. 2301 et seq. Ifyou choose to seek redress by pursuingrights and remedies not created by CaliforniaCivil Code Section 1793.22(b) or theMagnuson-Moss Warranty Act, resort to BBBAUTO LINE is not required by those statutes.
THE BETTER BUSINESS BUREAU
(BBB) AUTO LINE PROGRAM (U.S.
ONLY)
Your satisfaction is important to Ford MotorCompany and to your dealer. If a warrantyconcern has not been resolved using thethree-step procedure outlined earlier in thischapter in the Getting the Services you needsection, you may be eligible to participate inthe BBB AUTO LINE program.
The BBB AUTO LINE program consists oftwo parts – mediation and arbitration. Duringmediation, a representative of the BBB willcontact both you and Ford Motor Companyto explore options for settlement of the claim.If an agreement is not reached duringmediation or you do not want to participatein mediation, and if your claim is eligible, youmay participate in the arbitration process. Anarbitration hearing will be scheduled so thatyou can present your case in an informalsetting before an impartial person. Thearbitrator will consider the testimonyprovided and make a decision after thehearing.
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Disputes submitted to the BBB AUTO LINEprogram are usually decided within forty daysafter you file your claim with the BBB. Youare not bound by the decision, and mayreject the decision and proceed to courtwhere all findings of the BBB Auto Linedispute, and decision, are admissible in thecourt action. Should you choose to acceptthe BBB AUTO LINE decision, Ford is thenbound by the decision, and must comply withthe decision within 30 days of receipt of youracceptance letter.
BBB AUTO LINE Application: Using theinformation provided below, please call orwrite to request a program application. Youwill be asked for your name and address,general information about your new vehicle,information about your warranty concerns,and any steps you have already taken to tryto resolve them. A Customer Claim Form willbe mailed that will need to be completed,signed and returned to the BBB along withproof of ownership. Upon receipt, the BBBwill review the claim for eligibility under theProgram Summary Guidelines.
You can get more information by callingBBB AUTO LINE at 1-800-955-5100, orwriting to:
BBB AUTO LINE3033 Wilson Boulevard, Suite 600Arlington, Virginia 22201
BBB AUTO LINE applications can also berequested by calling the Ford MotorCompany Customer Relationship Center at1-800-392-3673.
Note:Ford Motor Company reserves theright to change eligibility limitations, modifyprocedures, or to discontinue this processat any time without notice and withoutobligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorizedCanadian dealers. In those cases where youcontinue to feel that the efforts by Ford ofCanada and the authorized dealer to resolvea factory-related vehicle service concernhave been unsatisfactory, Ford of Canadaparticipates in an impartial third partymediation/arbitration program administeredby the Canadian Motor Vehicle ArbitrationPlan (CAMVAP).
The CAMVAP program is a straight forwardand relatively speedy alternative to resolvea disagreement when all other efforts toproduce a settlement have failed. Thisprocedure is without cost to you and isdesigned to eliminate the need for lengthyand expensive legal proceedings.
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