jump start LINCOLN MKZ HYBRID 2014 Owners Manual

Towing the Vehicle on Four
Wheels...................................................222
Driving Hints
Breaking-In................................................223
Economical Driving
..................................223
Driving Through Water...........................223
Floor Mats
..................................................224
Roadside Emergencies
Roadside Assistance...............................225
Hazard Warning Flashers
......................226
Fuel Shutoff...............................................226
Jump-Starting the Vehicle.....................226
Collision, Damage or Fire Event..........229
Post-Crash Alert System.........................231
Customer Assistance
Getting the Services You Need
............232
In California (U.S. Only)
...........................233
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)....................234
Utilizing the Mediation/Arbitration Program (Canada Only)......................235
Getting Assistance Outside the U.S. and Canada...................................................235
Ordering Additional Owner's Literature................................................237
Reporting Safety Defects (U.S. Only)........................................................237
Reporting Safety Defects (Canada Only)........................................................238
Fuses
Fuse Specification Chart........................239
Changing a Fuse......................................249 Maintenance
General Information.................................251
Opening and Closing the Hood...........252
Under Hood Overview - 2.0L
Hybrid.....................................................252
Engine Oil Dipstick
..................................254
Engine Oil Check
.....................................254
Oil Change Indicator Reset
...................254
Engine Coolant Check...........................255
Automatic Transmission Fluid Check.....................................................259
Brake Fluid Check...................................260
Power Steering Fluid Check.................260
Washer Fluid Check
................................260
Fuel Filter
...................................................260
Changing the 12V Battery.....................260
Checking the Wiper Blades..................262
Changing the Wiper Blades..................262
Adjusting the Headlamps......................263
Changing a Bulb
......................................264
Bulb Specification Chart........................265
Changing the Engine Air Filter.............267
Vehicle Care
General Information
................................268
Cleaning Products...................................268
Cleaning the Exterior..............................268
Waxing........................................................269
Cleaning the Engine...............................269
Cleaning the Windows and Wiper Blades.....................................................270
Cleaning the Interior...............................270
Cleaning the Instrument Panel and Instrument Cluster Lens......................271
Cleaning Leather Seats
..........................272
4
MKZ (CC9) Table of Contents

Low Gear: Low gear (position L) is
designed to mimic the enhanced engine
braking available in non-hybrid vehicles.
Low gear will produce high engine speeds
to provide necessary engine braking. This
is normal and will not damage your vehicle.
In low gear, the gas engine will remain on
more often than in position
D.
Unique Hybrid Operating Characteristics
Your vehicle behaves differently compared
to a non-hybrid. Here is a description of
the major differences:
Battery:
Your Hybrid is equipped with a
high voltage battery. A cool battery
ensures battery life and provides the best
possible performance. Your hybrid high
voltage battery may periodically
re-condition itself to ensure maximum
efficiency. You may notice slight changes
in driveability during this process, but it is
an important part of your hybrid's high
voltage battery optimization features.
Cabin air cools the high voltage battery by
pulling air through vents in the rear
package tray. Avoid placing objects on the
package tray which could block air flow
through the vents.
If you leave your vehicle inoperative for
over 31 days, it may be necessary to
jumpstart the vehicle.
See Roadside
Emergencies (page 225).
Engine:
The engine speed in your hybrid
is not directly tied to your vehicle speed.
Your vehicle's engine and transmission
are designed to deliver the power you
need at the most efficient engine speed.
During heavy accelerations, your hybrid
may reach high engine speeds (up to
6000 RPM). In prolonged mountainous driving, you
may see the engine tachometer changing
without your input. This is intentional and
maintains the battery charge level. You
may also notice during extended downhill
driving that your engine continues to run
instead of shutting off.
During this engine braking, the engine
stays on, but it is not using any fuel. You
may also hear a slight whine or whistle
when operating your vehicle. This is the
normal operation of the electric generator
in the hybrid system.
During certain events (such as vehicle
servicing) your low voltage 12-volt battery
may become disconnected or disabled.
Once the battery is reconnected and after
driving the vehicle, the engine may
continue to operate for three to five
seconds after the key is turned to off. This
is a normal condition.
Braking:
Your hybrid is equipped with
standard hydraulic braking and
regenerative braking. Regenerative
braking is performed by your transmission
and it captures brake energy and stores
it in your high voltage battery.
Driving to optimize fuel economy
Note: Having your engine running is not
always an indication of inefficiency. In
some cases, it is actually more efficient
than driving in electric mode.
Your fuel economy should improve
throughout your hybrid's break-in period.
As with any vehicle, your driving habits
and accessory usage can significantly
impact your fuel economy. For best results,
keep in mind these tips:
153
MKZ (CC9) Unique Driving Characteristics

Manual release
WARNING
If the brake system warning light
remains illuminated or flashes after
you have released the parking brake, there
could be a problem with you braking
system. Have the system checked by an
authorized dealer as soon as possible. You can manually release the electric
parking brake by turning the ignition on,
pressing the brake pedal and then
pressing the electric parking brake switch.
When the electric parking brake is
released, the brake system warning lamp
will turn off.
Automatic release - drive away release
Note:
You must close the driver's door and
you must fasten the driver's safety belt
before this feature will operate.
Note: If the electric parking brake warning
lamp stays illuminated, the electric parking
brake will not automatically release. You
must release the electric parking brake
using the electric parking brake switch.
Note: The engine must be running and
you must press the accelerator pedal
before the drive away release feature will
operate.
Note: On hybrid vehicles, the vehicle must
be Ready-to-Drive as indicated by the
green Ready indicator light.
The brake system warning lamp will go off
to confirm that the electric parking brake
has been released. Note:
The electric parking brake drive
away release makes starting on a hill
easier. This feature will release the
parking brake automatically when the
vehicle has sufficient drive force to move
up the hill. To assure drive away release
when starting uphill, press the accelerator
pedal quickly.
Battery With No Charge WARNING
You will not be able to apply or
release the electric parking brake if
the battery is low or has no charge. If the battery is low or has no charge, use
jumper cables and a booster battery.
HILL START ASSIST
WARNINGS
The system does not replace the
parking brake. When you leave your
vehicle, always apply the parking brake
and put the transmission in park (P). You must remain in your vehicle
once you have activated the system.
During all times, you are responsible
for controlling your vehicle,
supervising the system and intervening, if
required. If the engine is revved excessively,
or if a malfunction is detected, the
system will be deactivated. The system makes it easier to pull away
when your vehicle is on a slope without
the need to use the parking brake.
177
MKZ (CC9) Brakes

ROADSIDE ASSISTANCE
Vehicles Sold In the United States:
Getting Roadside Assistance
To fully assist, if you have a vehicle
concern, Ford Motor Company offers a
complimentary Roadside Assistance
program. This program is separate from
the New Vehicle Limited Warranty.
The service is available:
•
24 hours a day, seven days a week.
• Throughout the life of the vehicle for
original owners.
• For six years or 70,000.0 mi
(112,654.08 km) (whichever comes first)
within the extended powertrain
warranty coverage period for
subsequent owners.
Roadside assistance will cover:
• A flat tire change with a good spare
(except vehicles supplied with a tire
mobility kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law shall deliver up
to
2.00 gal (7.57 L) of gasoline or
5.00 gal (18.93 L) of diesel fuel to a
disabled vehicle. Roadside Assistance
limits fuel delivery service to two
no-charge occurrences within a
12-month period. •
Winch out — available within
100.0 ft
(30.48 m) of a paved or county
maintained road, no recoveries.
• Towing — Lincoln eligible vehicles to
the client's selling or preferred dealer
within
100.0 mi (161 km) of the
disablement location or to the nearest
Lincoln dealer. If a client requests a
tow to a selling or preferred dealer that
is more than 100.0 mi (161 km) from the
disablement location, the client shall
be responsible for any mileage costs
in excess of
100.0 mi (161 km).
Roadside Assistance will include up to
$200 coverage for a towed trailer if the
disabled eligible vehicle requires service
at the nearest authorized dealer. If the
towing vehicle is operational but the trailer
is not, then the trailer does not qualify for
any roadside services.
Vehicles Sold In the United States :
Using Roadside Assistance
United States Lincoln vehicle clients who
need Roadside Assistance, call
1-800-521-4140.
If you need to arrange roadside assistance
for yourself, Ford Motor Company will
reimburse a reasonable amount for towing
to the nearest Lincoln dealership within
100.0 mi (161 km). To obtain reimbursement
information, United States Lincoln vehicle
clients, call 1-800-521-4140. Ford Motor
Company will ask clients to submit their
original receipts.
Vehicles Sold In Canada : Getting
Roadside Assistance
Canadian clients who need roadside
assistance, call 1-800-665-2006.
225
MKZ (CC9) Roadside Emergencies

Vehicles Sold In Canada : Using
Roadside Assistance
Canadian Roadside coverage and benefits
may differ from the United States
coverage. Please refer to your warranty
information or visit our website at
www.ford.ca for information on Canadian
services and benefits.
Canadian customers who need to obtain
roadside information, call 1-800-665-2006
or visit our website at
www.ford.ca.
HAZARD WARNING FLASHERS
Note: If used when the vehicle is not
running, the battery will lose charge. There
may be insufficient power to restart your
vehicle. The hazard warning button is
located on the instrument panel.
Use it when your vehicle is
creating a safety hazard for other
motorists.
• Press the button to turn on the hazard
warning function, and the front and
rear direction indicators will flash.
• Press the button again to turn them off.
FUEL SHUTOFF WARNING
Failure to inspect and, if necessary,
repair fuel leaks after a collision may
increase the risk of fire and serious injury.
Ford Motor Company recommends that
the fuel system be inspected by an
authorized dealer after any collision. In the event of a moderate to severe
collision, this vehicle is equipped with a
fuel pump shut-off feature that stops the
flow of fuel to the engine. Not every impact
will cause a shut-off.
Should your vehicle shut off after a
collision, you may restart your vehicle by
doing the following:
1. Turn the ignition off.
2. Turn the ignition to crank.
3. Turn the ignition off.
4.
Turn the ignition on again to re-enable
the fuel pump.
For vehicles equipped with a push button
start system:
1. Press the START/STOP button to turn
the ignition off.
2. Press the brake pedal and press the START/STOP
button (crank attempt).
3. Remove your foot from the brake pedal
and press the
START/STOP button
(ignition off ).
4. Press the
START/STOP button again
to re-enable the fuel system.
JUMP-STARTING THE VEHICLE WARNINGS
The gases around the battery can
explode if exposed to flames, sparks,
or lit cigarettes. An explosion could result
in injury or vehicle damage. Batteries contain sulfuric acid which
can burn skin, eyes and clothing, if
contacted. 226
MKZ (CC9) Roadside Emergencies

Do not attempt to push-start your
automatic transmission vehicle. Automatic
transmissions do not have push-start
capability. Attempting to push-start a
vehicle with an automatic transmission
may cause transmission damage.
Preparing Your Vehicle
Note:
Use only a 12-volt supply to start
your vehicle.
Note: Do not disconnect the battery of the
disabled vehicle as this could damage the
vehicle's electrical system.
1. Park the booster vehicle close to the hood of the disabled vehicle making
sure the two vehicles do not touch. Set
the parking brake on both vehicles and
stay clear of the engine cooling fan
and other moving parts. 2.
Check all battery terminals and remove
any excessive corrosion before you
attach the battery cables. Ensure that
vent caps are tight and level.
3. Turn the heater fan on in both vehicles
to protect from any electrical surges.
Turn all other accessories off.
Connecting the Jumper Cables
Your vehicle has two battery prongs that
are accessible from under the hood, even
though the actual battery is located in the
trunk. Your vehicle can be jumped the
same way conventional vehicles can be
using these prongs. The illustration below
shows the two connector prongs used for
jump-starting your vehicle. 227
MKZ (CC9) Roadside EmergenciesE155827

A. Negative prong (–)
B. Positive prong (+)
Note:
In the illustration, the vehicle on the
bottom is used to designate the assisting
(boosting) battery.
Note: Remove the red cap from the
positive prong (B) on your vehicle before
connecting the cables. 1. Connect the positive (+) jumper cable
to the positive (+) prong (B) of the
discharged battery.
2. Connect the other end of the positive (+) cable to the positive (+) terminal of
the assisting battery.
3. Connect the negative (-) cable to the negative (-) terminal of the assisting
battery. 4. Make the final connection of the
negative (-) cable to the negative (-)
prong (A) of your vehicle.
Note: Do not attach the negative (-) cable
to fuel lines, engine rocker covers, the
intake manifold or electrical components
as grounding points. WARNING
Do not connect the end of the
second cable to the negative (-)
terminal of the battery to be jumped. A
spark may cause an explosion of the gases
that surround the battery. Ensure that the cables are clear of fan
blades, belts, moving parts of both
engines, or any fuel delivery system parts.
Jump Starting
1.
Start the booster vehicle and press the
accelerator pedal moderately.
2. Start the disabled vehicle. Check the instrument cluster for the Ready to
Drive light as the gasoline engine may
not start, but the electric motor may be
running.
3. Once you start the disabled vehicle, run both vehicles for an additional
three minutes before disconnecting
the jumper cables.
Removing the Jumper Cables
Remove the jumper cables in the reverse
order that they were connected.
Note: In the illustration, the vehicle on the
bottom is used to designate the assisting
(boosting) battery.
228
MKZ (CC9) Roadside EmergenciesE148861

PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A
FORD EXTENDED SERVICE PLAN.
SERVICE PLANS (U.S. Only)
More than 32 million Ford and Lincoln
owners have discovered the powerful
protection of Ford Extended Service Plan.
It is the only extended service plan backed
by Ford Motor Company, and provides
peace of mind protection beyond the New
Vehicle Limited Warranty coverage.
Ford ESP Can Quickly Pay for Itself
One service bill – the cost of parts and
labor – can easily exceed the price of your
Ford Extended Service Plan. With Ford
ESP, you minimize your risk for
unexpected repair bills and rising repair
costs.
Up to 500+ Covered Vehicle
Components
There are four Extended Service Plans
with different levels of coverage. Ask your
authorized dealer for details.
1. PremiumCARE - Our most
comprehensive coverage. With over
500 covered components, this plan is
so complete that we generally only
discuss what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components. Ford Extended Service Plan is honored by
all authorized Ford and Lincoln dealers in
the U.S. and Canada. It is the only
extended service plan authorized and
backed by Ford Motor Company.
That means you get:
•
Reliable, quality service anywhere you
go
• Repairs performed by factory trained
technicians, using Genuine Ford and
Lincoln parts
Rental Car Reimbursement
1st day Rental Benefit
You take advantage of replacement
transportation if your vehicle is at your
authorized dealer for same day covered
repairs.
Extended Rental Benefits
If your vehicle is kept overnight for
covered repairs, you are eligible for rental
car coverage, including Bumper to Bumper
warranty repairs, or Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts
• Out of fuel and lock-out assistance
• Travel expense reimbursement for
lodging, meals and rental car
• Destination assistance for taxi, shuttle,
rental car coverage and emergency
transportation
409
MKZ (CC9) Ford Extended Service Plan (ESP)

Interior Luggage Compartment
Release.......................................................65
Interior Mirror...............................................86
Auto-Dimming Mirror......................................86
Introduction....................................................7
J
Jump-Starting the Vehicle.....................226 Connecting the Jumper Cables.................227
Jump Starting.................................................228
Preparing Your Vehicle.................................227
Removing the Jumper Cables....................228
K
Keyless Entry...............................................63 SECURICODE™ KEYLESS ENTRY
KEYPAD..........................................................63
Keyless Starting
.........................................147
Ignition Modes.................................................147
Keys and Remote Controls......................48
L
Lane Keeping System.............................200 Switching the System On and Off..............201
Lighting Control...........................................77 Headlamp Flasher............................................77
High Beams........................................................77
Lighting
..........................................................77
Lincoln Credit................................................11
Load Carrying............................................214
Load Limit....................................................214
Vehicle Loading - with and without a
Trailer............................................................214 Locking and Unlocking.............................58
Activating Intelligent Access .......................59
Autolock Feature.............................................60
Auto Relock.......................................................60
Battery Saver......................................................61
Illuminated Entry................................................61
Illuminated Exit..................................................61
Luggage Compartment...................................61
Power Decklid (If Equipped)..........................
62
Power Door Locks...........................................58
Remote Control................................................58
Smart Unlocks .................................................59
Locks
.............................................................58
M
Maintenance..............................................251 General Information.......................................251
Media Hub...................................................311
Memory Function......................................133 Easy Entry and Exit Function.......................134
Linking a Pre-Set Position to your Remote
Control or Intelligent Access Key..........134
Saving a Pre-Set Position.............................134
Message Center See: Information Displays..............................97
Mirrors See: Heated Windows and Mirrors............
126
See: Windows and Mirrors.............................83
Mobile Communications Equipment
......13
Moonroof......................................................87 Bounce-Back.....................................................87
Opening and Closing the Moonroof...........87
Retractable Panoramic Roof..........................88
Venting the Moonroof.....................................87
Motorcraft Parts
........................................303
MyKey Troubleshooting............................55
MyKey™..........................................................53 Principle of Operation.....................................53
MyLincoln Touch ™
......................................313
General Information.......................................313
436
MKZ (CC9) Index