reset LINCOLN MKZ HYBRID 2019 Workshop Manual

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
Make sure you are not leaving the device in your vehicle during veryhot or cold temperatures.This is a device limitation.SYNC 3 does not recog-nize my device when I startmy vehicle.
Make sure you connect the device to SYNC 3 and that you havestarted the media player on your device.
This is a device-dependent feature.
Bluetooth audio does notstream.The device is not connected.
Try switching your device off, resetting it or removing the battery, thenreconnect it to SYNC 3.The device is in a bad state.
Make sure that all song details are populated.Your music files may not contain thecorrect artist, song title, album or genreinformation.
SYNC 3 does not recog-nize music that is on mydevice.
Try replacing the corrupt file with a new version.The file may be corrupted.
Some devices require you to change the USB settings from massstorage to media transfer protocol class.The song may have copyright protectionthat does not allow it to play.
Convert the file to a supported format. See Entertainment (page 398).The file format is not supported by SYNC3.
Update media index. See Settings (page 444).The device needs to be re-indexed.
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
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SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then connect it back to SYNC 3.
This is a device limitation.When I connect my device,I sometimes do not hearany sound.
To listen to Apple devices through USB, select AirPlay from the devicesControl Center, then select Dock Connector.
To listen to Apple devices through Bluetooth Stereo, select AirPlayfrom the devices Control Center, then select SYNC.
Connect a compatible device or media player.The device or media player is incompat-ible.
SYNC 3 does not displaythe song information,repeat, or shuffle buttons.
Wi-Fi Access Point issues
Possible solutionPossible causeIssue
Verify password.Password error.Failed connection.
Check for a poor Wi-Fi signal.Weak signal.
Use a unique name for your SSID, don’t use the default name unlessit contains a unique identifier, such as part of the MAC address.Multiple Access points within range withthe same SSID.
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SYNC™ 3

AppLink Issues
Possible solution(s)Possible cause(s)Issue
Switch Bluetooth off and then on to reset it on your phone. If you arein your vehicle, SYNC 3 should be able to automatically re-connectto your phone if you press the "Phone" button.
There is a Bluetooth issue on some olderversions of the Android operating systemthat may cause apps that were found onyour previous vehicle drive to not befound again if you did not switchBluetooth off.
My Android phone isconnected, my app(s) arerunning, I restarted them,but I still cannot find anyapps.
Unplug the USB cable from the phone, wait a moment, and plug theUSB cable back in to the phone. After a few seconds, the app shouldappear in SYNC 3's Mobile Apps Menu. If not, "Force Close" theapplication and restart it.
You may need to reset the USB connec-tion to SYNC 3.
My iPhone is connected,my app is running, Irestarted the app but I stillcannot find it on SYNC 3.
Increase the Bluetooth volume of the device by using the device'svolume control buttons which are most often found on the side of thedevice.The Bluetooth volume on the phone maybe low.
I have an Android phone. Ifound and started mymedia app on SYNC 3, butthere is no sound or thesound is very low.
Force close or uninstall the apps you do not want SYNC 3 to find. Ifthe app has a "Ford SYNC" setting, disable that setting in the app'ssettings menu on the phone.
Some Android devices have a limitednumber of Bluetooth ports that apps canuse to connect. If you have more AppLinkapps on your phone than the number ofavailable Bluetooth ports, you will not seeall of your apps listed in the SYNC 3mobile apps menu.
I can only see some of theAppLink apps running onmy phone listed in theSYNC 3 Mobile AppsMenu.
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SYNC™ 3

Personal Profiles
Possible cause and solutionIssue
Another user has changed settings for the wrong Personal Profile.
A Personal Profile has not been created.
My profile will not recall.
Personal Profiles is turned off.
The requested profile is already active.
The memory button being used is not linked to a profile.
The keyfob being used is not linked to a profile.
The wrong keyfob is being used.
A button other than unlock or remote start is being pressed on a linkedkeyfob.
The Personal Profile was deleted.
Personal Profiles is turned off.My preset positions recall but my profile does not.
The vehicle is in motion.
My profile recalls but my preset positions do not.The preset positions are the same as the Guest or previously activeprofile.
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SYNC™ 3

Personal Profiles
Possible cause and solutionIssue
Unlink and relink your keyfob in the Personal Profiles menu. You mayneed to see your authorized dealer.I lost a keyfob.
Keyfobs had been erased and reprogramed. This could happen if youlet dealership add a new keyfob to replace lost one.I lost all profiles.
Master Reset had been performed without your acknowledgement.
General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in a single module for textdisplay, voice control and voice prompts. The country where youbought your vehicle dictates the four languages based on the mostpopular languages spoken. If the selected language is not available,SYNC 3 remains in the current active language.SYNC 3 does not support the currentlyselected language for the instrumentcluster and information and entertainmentdisplay.
The language selected forthe instrument cluster andinformation and entertain-ment display does notmatch the SYNC 3language (phone, USB,Bluetooth audio, voicecontrol and voice prompts).
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
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SYNC™ 3

SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restorefunctionality and will not erase any information previously stored in the system (such as paired devices, phonebook, call history, textmessages, or user settings). To perform a System Reset, press and hold the Seek Up (>>|) button while pressing and holding the RadioPower button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system reset to complete. You may thenresume using the SYNC 3 system.
For additional assistance with SYNC 3troubleshooting, refer to the regional Fordor Lincoln website.
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SYNC™ 3

Your vehicle is equipped with an informationdisplay, which indicates the proper oilchange interval. This interval may be up toone year or 10,000 mi (16,000 km).
When ENGINE OIL CHANGE DUE or OILCHANGE REQUIRED appears in theinformation display, it is time for an oilchange. Make sure you perform the oilchange within two weeks or 500 mi (800 km)of the ENGINE OIL CHANGE DUE or OILCHANGE REQUIRED message appearing.Make sure you reset the oil monitoringsystem after each oil change. See OilChange Indicator Reset (page 302).
If your information display resetsprematurely, becomes inoperative or thevehicle battery becomes discharged ordisconnected, the oil monitoring systemresets to 100% oil life. You should changeyour engine oil one year or 10,000 mi(16,000 km) from the previous oil change.Never exceed one year or 10,000 mi(16,000 km) between oil change intervals.
Your vehicle is very sophisticated and builtwith multiple, complex, performance systems.Every manufacturer develops these systemsusing different specifications andperformance features. That is why it isimportant to rely upon your dealership toproperly diagnose and repair your vehicle.
Ford Motor Company has recommendedmaintenance intervals for various parts andcomponent systems based upon engineeringtesting. Ford Motor Company relies upon thistesting to determine the most appropriatemileage for replacement of oils and fluids toprotect your vehicle at the lowest overall costto you and recommends againstmaintenance schedules that deviate fromthe scheduled maintenance information.
We strongly recommend the use of onlygenuine Ford, Motorcraft or Ford-authorizedre-manufactured replacement partsengineered for your vehicle.
Additives and Chemicals
This owner's manual and the Ford WorkshopManual list the recommended additives andchemicals for your vehicle. We do notrecommend using chemicals or additives notapproved by us as part of your vehicle’snormal maintenance. Please consult yourwarranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a normaloperating characteristic and, by itself, doesnot necessarily indicate a concern or that thefluid needs to be changed. However, aqualified expert, such as the factory-trainedtechnicians at your dealership, shouldinspect discolored fluids that also show signsof overheating or foreign materialcontamination immediately.
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Scheduled Maintenance

Normal Scheduled Maintenance 1, 2
Change engine oil and filter. 3Every 12 months or10,000 mi (16,000 km). Theoil monitoring systemdisplays a message in theinformation display.
Rotate tires, inspect tire wear and measure tread depth.
Inspect automatic transmission fluid level. Consult dealer for requirements.
Inspect brake pads, rotors, hoses and parking brake.
Inspect engine cooling system and motor/electronics cooling system strength and hoses.
Inspect exhaust system and heat shields.
Inspect half-shaft boots.
Inspect steering linkage, ball joints, suspension and tie-rod ends.
Inspect wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals.2 Perform multi-point inspection (recommended).3 Reset the oil monitoring system after engine oil and filter changes. See Oil Change Indicator Reset (page 302).
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Scheduled Maintenance

Lighting Control..............................................86Flashing the Headlamp High Beam.................87Headlamp High Beam.........................................87
Lighting..............................................................86General Information.............................................86
Lincoln Automotive Financial Services......12Lincoln Protect..............................................483Lincoln Protect (CANADA ONLY)....................484Lincoln Protect Extended Service Plans (U.S.Only)..................................................................483
Load Carrying................................................253Load Limit.......................................................253Special Loading Instructions for Owners ofPick-up Trucks and Utility-typeVehicles............................................................257Vehicle Loading - with and without aTrailer................................................................253
Locking and Unlocking..................................67Activating Intelligent Access.............................68Autolock..................................................................70Battery Saver...........................................................71Illuminated Entry...................................................70Illuminated Exit......................................................70Locking and Unlocking the Doors with theKey Blade...........................................................69Luggage Compartment........................................71Power Door Locks................................................67Remote Control.....................................................67
Smart Unlocks for Intelligent AccessKeys.....................................................................69
M
Maintenance..................................................298General Information...........................................298
Media Hub......................................................369Memory Function..........................................152Easy Entry and Exit Feature..............................153Linking a PreSet Position to your RemoteControl or Intelligent Access Key Fob.......153Saving a PreSet Position...................................152
Message CenterSee: Information Displays..................................110
MirrorsSee: Windows and Mirrors.................................94
Mobile Communications Equipment...........14Moonroof..........................................................99Opening and Closing..........................................101Type 1.....................................................................100Type 2....................................................................100
Motorcraft Parts............................................354MyKey Troubleshooting................................65MyKey™..............................................................62Principle of Operation.........................................62
N
Navigation......................................................424cityseeker.............................................................433Destination Mode...............................................425Map Mode............................................................424Navigation Map Updates..................................434Navigation Menu................................................430SiriusXM Traffic and Travel Link......................434SYNC AppLink.....................................................433Waypoints.............................................................432
Normal Scheduled Maintenance.............490
O
Oil Change Indicator Reset.......................302Oil CheckSee: Engine Oil Check.......................................301
Opening and Closing the Hood...............298Closing the Hood...............................................299Opening the Hood.............................................298
Ordering Additional Owner'sLiterature......................................................277Obtaining a French Owner’s Manual.............277
Overhead Console.......................................165
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Index

P
Parking Aids..................................................206Principle of Operation.......................................206
Passive Anti-Theft System............................77SecuriLock...............................................................77
PATSSee: Passive Anti-Theft System.........................77
Perchlorate........................................................12Personal Safety System™..............................46How Does the Personal Safety SystemWork?...................................................................46
Phone...............................................................416During a Phone Call............................................421Making Calls........................................................420Pairing Your Cell Phone for the FirstTime....................................................................416Phone Menu..........................................................417Receiving Calls.....................................................421Smartphone Connectivity.................................423Text Messaging...................................................422
Post-Crash Alert System............................268Power Decklid...................................................71Obstacle Detection...............................................72Opening and Closing the Power Decklid.......72Resetting the Power Decklid..............................73
Power Door LocksSee: Locking and Unlocking..............................67
Power Seats....................................................148Adjusting the Four-Way LumbarSupport..............................................................150Adjusting the Lumbar Support.........................150Adjusting the Multi-Contour Front Seats WithActive Motion ..................................................150
Power Windows..............................................94Accessory Delay...................................................95Bounce-Back..........................................................94One-Touch Down..................................................94One-Touch Up.......................................................94Window Lock.........................................................95
Pre-Collision Assist......................................246Adjusting the Pre-Collision AssistSettings.............................................................248Blocked Sensors................................................249Distance Indication and Alert..........................247Using the Pre-Collision Assist System..........247
Protecting the Environment..........................16
R
Rear Parking Aid...........................................206Obstacle Distance Indicator............................207
Rear Seat Armrest.........................................156Armrest Pass-Through.......................................157
Rear Seats.......................................................153
Rear View Camera........................................218Using the Rear View Camera System............219
Rear View CameraSee: Rear View Camera.....................................218
Refueling.........................................................180Fuel Filler Door Manual Override Lever........183System Warnings.................................................182
Remote Control...............................................58Car Finder...............................................................60Intelligent Access Key.........................................58Remote Start..........................................................60Replacing the Battery..........................................58Sounding the Panic Alarm..................................60
Remote Start...................................................145Automatic Settings..............................................145Heated and Cooled Features..........................145Last Settings.........................................................145
Repairing Minor Paint Damage..................321Replacement Parts Recommendation........13Collision Repairs.....................................................13Scheduled Maintenance and MechanicalRepairs.................................................................13Warranty on Replacement Parts.........................13
Replacing a Lost Key or RemoteControl.............................................................61Reporting Safety Defects (CanadaOnly)..............................................................278Reporting Safety Defects (U.S. Only).......277
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Index