reset LINCOLN MKZ HYBRID 2019 Service Manual

In order to provide the best possibleexperience, use the contact form to reportany station issues found while listening to astation broadcasting with HD Radio
technology. Independent entities own andoperate each station. These stations areresponsible for ensuring all audio streamsand data fields are accurate.
Potential station issues
ActionCauseIssues
No action required. This is a broadcast issue.This is poor time alignment by the radio broad-caster.Echo, stutter, skip or repeat in audio.Increase or decrease in audiovolume.
No action required. The reception issue may clearup as you continue to drive.The radio is shifting between analog and digitalaudio.Sound fading or blending in and out.
No action required. This is normal behavior. Waituntil the audio is available.The digital multicast is not available until the HDRadio broadcast is decoded. Once decoded, theaudio is available.
There is an audio mute delay whenselecting HD2 or HD3, multicastpreset or Direct Tune.
No action required. The station is not available inyour current location.The previously stored multicast preset or directtune is not available in your current reception area.Cannot access HD2 or HD3 multicastchannel when recalling a preset orfrom a direct tune.
Fill out the station issue form.1Data service issue by the radio broadcaster.Text information does not matchcurrently playing audio.
Fill out the station issue form. 1Data service issue by the radio broadcaster.There is no text information shownfor currently selected frequency.
1 You can find the form here:
408
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Item
Immediately end aphone call. You canalso press and holdthe button on thesteering wheel.
End Call
Press this to accessthe phone keypad.Keypad
Item
MuteYou can switch themicrophone off sothe caller does nothear you.
Transfer the call tothe cell phone orback to SYNC 3.
Privacy
Text Messaging
Note:Downloading and sending textmessages using Bluetooth are cellphone-dependent features.
Note:Certain features in text messaging arespeed-dependent and not available whenyour vehicle is traveling at speeds over3 mph (5 km/h).
Receiving a Text Message
When a new message arrives, an audible tone sounds and the screen displays a pop-up with the caller name and ID, if supported byyour cell phone. You can select:
Action and DescriptionMenu Item
Have SYNC 3 read the message to you.Hear It
View the text on the touchscreen.View
To call the sender.Call
You can select from 15 preset messages. Press the message that you would like to use and confirmto send the message. SYNC 3 confirms when the message is sent successfully.Reply
To exit the screen.Close
422
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

To return to SYNC 3, select the speedometericon in the Android Auto menu bar at thebottom of the touchscreen, and then touchthe option to return to SYNC.
Note:Contact Google for Android Autosupport.
NAVIGATION
Your navigation system is comprised of twomain features, destination mode and mapmode.
Map Mode
Map mode shows advanced viewingcomprised of 2D city maps, 3D landmarksand 3D city models (when available). 2D citymaps show detailed outlines of buildings,visible land use, landscape features, anddetailed railroad infrastructure for the mostessential cities around the globe.
3D landmarks appear as clear, visible objectsthat are typically recognizable and have acertain tourism value.
3D city models are complete 3D models ofentire city areas including navigable roads,parks, rivers and rendered buildings. 3Dlandmarks and city models appear in 3D mapmode only. Coverage of these varies andimproves with updated map releases.
Select the zoom in icon to see acloser view of the map.
Select the zoom out icon to see afarther away view of the map.
You can adjust the view in preset increments.You can also pinch to zoom in or out of themap.
The information bar tells you the names ofstreets, cities or landmarks as you hover overthem with the crosshair curser.
You can change your view of the map bytapping on the location indicator icon on theright hand side of the screen. You canchoose from the following options:
Heading up (2D map) This alwaysshows the direction of forwardtravel to be upward on the screen.This view is available for mapscales up to 3 mi (5 km).
North up (2D map) always showsthe northern direction to beupward on the screen.
3D map mode provides anelevated perspective of the map.Adjust this viewing angle androtate the map 180 degrees bytouching the map twice, and then draggingyour finger along the shaded bar with arrowsat the bottom of the map.
Re-center the map by pressing thisicon whenever you scroll the mapaway from your vehicle’s currentlocation.
424
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3E207752 E207753 E207750 E207749 E207748 E207751

SETTINGS
Under this menu, you can access and adjust
the settings for many of the system features.To access additional settings, swipe thescreen left or right.
Sound
Pressing this button allows you to adjust thefollowing:
Sound Settings
Returns Treble, Midrange, and Bass sound settings to factory levels.Reset All
Adjusts the high frequency level.Treble
Adjusts the middle frequency level.Midrange
Adjusts the low frequency level.Bass
Adjusts the sound ratio from side to side or front to back.Balance / Fade
Adjusts the amount the audio system volume increases with speed, or turns the feature off.Speed Compensated Vol.
Optimizes the sound based on the location of the listeners.Occupancy Mode
StereoSound Settings
Surround
Your vehicle might not have all of these features.
444
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Clock
To adjust the time, select the up and downarrows on either side of the screen. The
arrows on the left adjust the hour and arrowson the right adjust the minute. You can thenselect AM or PM.
You can adjust the following features:
Action and DescriptionMenu Item
Select how time displays.Clock Format
When active, the clock adjusts to time zone changes.Auto Time Zone UpdateThis feature is only available in vehicles with navigation.
When selected, the vehicle clock resets to GPS satellite time.Reset Clock to GPS Time
The system automatically saves any updatesyou make to the settings.
Bluetooth
Pressing this button allows you to access thefollowing:
ActionMenu Item
OnBluetooth
Off
You must activate Bluetooth to pair aBluetooth enabled device.
The processes of pairing a Bluetooth deviceis the same as pairing a phone. See Pairinga Device in Phone settings for how to pair adevice and the available options.
446
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

The screen lists contacts in the phone book.Select the contact that you want to set asemergency contact. You can set EmergencyContact 2 by same process. You can set twoEmergency Contacts in total.
Note:After SYNC3 tries to place anemergency call, the Emergency Contactbutton displays on the touch screen. Youneed to press the button to call the contactthrough your Bluetooth phone.
Note:If the vehicle is equipped withnavigation, a map with your current streetinformation displays on the screen when 911Assist is in process.
Radio
This button is available if a Radio source suchas AM or FM is the active media source.Pressing the button allows you to access thefollowing features:
Action and DescriptionMenu Item
Activation of this feature allows you to listen to HD radio broadcasts.FM HD Radio
AM HD Radio
(Dependent on currentradio source, If Available)
This feature is available when FM Radio is your active media source. Activate this feature to have the systemdisplay radio text.Radio Text
RefreshAutoset Presets (AST)
Selecting this option stores the six strongest stations in your current location to the last preset bank of thecurrently tuned source.
452
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Menu Item
Select to have the touchscreen display in English, Spanish or French.Language
Select to display units in kilometers or miles.Distance
Select to display units in Celsius or Fahrenheit.Temperature
Select to have the system beep to confirm choices made through the touch-screen.Touch Screen Beep
When you activate this option, the system automatically updates when you havean available Internet connection through a Wi-Fi network or mobile connection.Automatic System Updates
Information pertaining to the system and its software.About SYNC
Documentation of the software license for the system.Software Licenses
Select to restore factory defaults. This erases all personal settings and personaldata.Master Reset
Wi-Fi & Hotspot (If Equipped)
Access SYNC Wi-Fi and Vehicle Hotspotsettings and information.
System Wi-Fi
You can access the following:
458
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Cell phone issues
Possible solutionPossible causeIssue
Refer to your device's manual about audio adjustments.The audio control settings on your cellphone may be affecting SYNC 3performance.
There is background noiseduring a phone call.
Try switching your cell phone off, resetting it or removing the battery,then try again.Possible cell phone malfunction.During a call, I can hear theother person but theycannot hear me.Make sure that the microphone for SYNC 3 is not set to off. Look forthe microphone icon on the phone screen.
To restart your system, shut down the engine, open and close thedoor, and then lock the door and wait for 2-3 minutes. Make sure thatyour SYNC 3 screen is black and the lighted USB port is off.The system may need to be restarted.During a call, I cannot hearthe other person and theycannot hear me.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
SYNC 3 is not able todownload my phonebook.
Make sure you allow SYNC 3 to retrieve contacts from your phone.Refer to your cell manual.
Possible cell phone malfunction.You must switch on your cell phone and the automatic phonebookdownload feature on SYNC 3.
Try switching your cell phone off, resetting it or removing the battery,then try again.
464
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Cell phone issues
Possible solutionPossible causeIssue
Make sure you allow SYNC 3 to retrieve contacts from your phone.Refer to your cell manual.
Limitations on your cell phone's capab-ility.
The system says "Phone-book downloaded" but mySYNC 3 phonebook isempty or is missingcontacts.
If the missing contacts are stored on your SIM card, move them toyour cell phone's memory.
You must switch on your cell phone and the automatic phonebookdownload feature on SYNC 3.
Check your cell phone's compatibility.This is a cell phone-dependent feature.
I am having troubleconnecting my cell phoneto SYNC 3.
Try switching your cell phone off, resetting it or removing the battery,then try again.
Possible cell phone malfunction.
Try deleting your device from SYNC 3 and deleting SYNC from yourdevice, then trying again.
Always check the security and auto accept prompt settings relativeto the SYNC 3 Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
Check your cell phone's compatibility.This is a cell phone-dependent feature.Text messaging is notworking on SYNC 3.Try switching your cell phone off, resetting it or removing the battery,then try again.Possible cell phone malfunction.
465
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3

Cell phone issues
Possible solutionPossible causeIssue
Text messages from WhatsApp and Facebook Messenger are notsupported.
Your cell phone must support downloading text messages throughBluetooth to receive incoming text messages.This is a cell phone-dependent feature.
Audible text messages donot work on my cell phone.Because each cell phone is different, refer to your device's manualfor the specific cell phone you are pairing. In fact, there can bedifferences between cell phones due to brand, model, service providerand software version.
This is a cell phone limitation.
USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then reconnect it to SYNC 3.
Possible device malfunction.I am having troubleconnecting my device.
Make sure you are using the manufacturer's cable.
Make sure to correctly insert the USB cable into the device and yourvehicle's USB port.
Make sure that the device does not have an auto-install program oractive security settings.
467
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, Edition date: 201805, First-Printing
SYNC™ 3