MAZDA MODEL 3 HATCHBACK 2019 Owners Manual (in English)

7. California Civil Code Section 1793.2(d) requires that, if Mazda or its
representative is unable to repair a new
motor vehicle to conform to the
vehicle's applicable express warranty
after a reasonable number of attempts,
Mazda may be required to replace or
repurchase the vehicl e. California Civil
Code Section 1793.22 (b) creates a
presumption that Mazda has had a
reasonable number of attempts to
conform the vehicle to its applicable
express warranties if , within 18 months
from delivery to the buyer or 18,000
miles on the vehicle's odometer,
whichever occurs first, one or more of
the following occurs:
The same nonconformity [a failure
to conform to the written warranty
that substantially impairs the use,
value or safety of the vehicle] results
in a condition that is likely to cause
death or serious bodily injury if the
vehicle is driven AND the
nonconformity has been subject to
repair two or more times by Mazda
or its agents AND the buyer or
lessee has directly notified Mazda of
the need for the repair of the
nonconformity; OR
The same nonconformity has been
subject to repair 4 or more times by
Mazda or its agents AND the buyer
has notified Mazda of the need for
the repair of the nonconformity; OR
The vehicle is out of service by
reason of repair of nonconformities
by Mazda or its agents for a
cumulative total of more than 30
calendar days after delivery of the
vehicle to the buyer.

NOTICE TO Mazda AS
REQUIRED ABOVE SHALL BE
SENT TO THE FOLLOWING
ADDRESS:
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
ATTN: Customer Mediation

8. The following remedies may be sought
in BBB AUTO LINE: repairs,
reimbursement for money paid to
repair a vehicle or other expenses
incurred as result of a vehicle
nonconformity, repurchase or
replacement of your vehicle, and
compensation for damages and
remedies available under Mazda's
written warranty or applicable law.
9. The following remedies may not be
sought in BBB AUTO LINE: punitive
or multiple damages, attorneys' fees, or
consequential damages other than as
provided in California Civil Code
Section 1794 (a) and (b).
10. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you
reject the decision, you will be free to
pursue further legal action. The
arbitrator's decision and any findings
will be admissible in a court action.
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11. If you accept the arbitrator's decision,Mazda will be bound by the decision,
and will comply with the decision
within a reasonable time not to exceed
30 days after we receive notice of your
acceptance of the decision.
12. Please call BBB AUTO LINE at 1-800-955-5100 for further details
about the program.Customer Assistance (Canada)
▼Satisfaction Review Process
Your complete and permanent satisfaction
is of primary conc
ern to Mazda. All
Authorized Mazda Dealers have both the
knowledge and tools to keep your Mazda
in top condition. In our experience, any
questions, problem s, or complaints
regarding the operation of your Mazda or
any other general service transactions are
most effectively resolved by your dealer. If
the cause of your dissatisfaction cannot
adequately be addressed by normal
dealership procedures, we recommend that
you take the following steps:
▼ STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of
dealership management. If the Service
Manager has already reviewed your
concerns, contact the owner of the
dealership or its General Manager.
▼STEP 2: Contact the Mazda
Regional Office
If you feel that you still require assistance,
ask the dealer Service Manager to arrange
for you to meet the local Mazda Service
Representative. If more expedient, contact
Mazda Canada Inc. Regional Office
nearest you for su
ch arrangements.
Regional Office address and phone
numbers are shown (page 8-8).
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▼STEP 3: Contact the Mazda
Customer Relations Department
If still not substantia
lly satisfied, contact
the Customer Relations Department,
Mazda Canada Inc., 55 Vogell Road,
Richmond Hill, Onta rio, L4B 3K5 Canada
TEL: 1 (800) 263-4680.
Provide the Departme nt with the following
information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN).
Refer to the Vehicle Identification
Number on page 9-2 for the location
of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or
cause of dissatisfaction

The Department, in cooperation with the
local Mazda Service Representative, will
review the case to determine if everything
possible has been done to ensure your
satisfaction.

Please recognize that the resolution of
service problems in most cases requires
the use of your Mazda dealer's service
facilities, personnel and equipment. We
urge you to follow the above three steps in
sequence for most effective results.
▼ Mediation/Arbitration Program
Occasionally a customer concern cannot
be resolved through Mazda's Customer
Satisfaction Program. If after exhausting
the procedures in this manual your
concern is still not resolved, you have
another option.

Mazda Canada Inc. participates in an
arbitration program administered by the
Canadian Motor Vehicle Arbitration Plan
(CAMVAP). CAMVAP will advise you
about how your concern may be reviewed
and resolved by an independent third party
through binding arbitration.

Your complete satisfaction is the goal of
Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP makes
a valuable contribution to our achieving
that goal. There is no charge for using
CAMVAP. CAMVAP results are fast, fair
and final as the award is binding on both
you and Mazda Canada Inc.
▼Canadian Motor Vehicle Arbitration
Plan (CAMVAP)
If a specific item of concern arises, where
a solution cannot be reached between an
owner, Mazda, and/or one of its dealers
(that all parties cannot agree upon), the
owner may wish to use the services
offered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).

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CAMVAP uses the services of Provincial
Administrators to assist consumers in
scheduling and preparing for their
arbitration hearings. However, before you
can proceed with CAMVAP you must
follow your Mazda dispute resolution
process as outlined previously.

CAMVAP is fully implemented in all
provinces and territories.
Consumers wishing to obtain further
information about the Program should
contact the Provincial Administrator at 1
(800) 207-0685, or by contacting the
Canadian Motor Vehicle Arbitration Plan
Office at:

Canadian Motor Vehicle Arbitration Plan
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
http://camvap.ca
Provincial Administrators may be reached
locally:
Province/Territory CAMVAP Number
British Columbia & Yu‐ kon Territories 1 (800) 207-0685
Alberta & Northwest Territories 1 (800) 207-0685
Saskatchewan 1 (800) 207-0685 Manitoba 1 (800) 207-0685
Ontario 1 (800) 207-0685
Atlantic Canada 1 (800) 207-0685
Quebec 1 (800) 207-0685
▼Regional Offices
REGIONAL OFFICES COVERING AREAS
MAZDA CANADA INC.
WESTERN REGION 5011 275 STREET
LANGLEY, BRITISH COLUMBIAV4W 0A8
(778) 369-2100
1 (800) 663-0908 ALBERTA,
BRITISH COLUMBIA, MANITOBA,
SASKATCHEWAN, YUKON
MAZDA CANADA INC.
CENTRAL REGION
55 VOGELL ROAD, RICHMOND HILL,
ONTARIO, L4B 3K5
1 (800) 263-4680 ONTARIO,
NEW BRUNSWICK, NOVA SCOTIA,
PRINCE EDWARD IS‐
LAND,
NEWFOUNDLAND
MAZDA CANADA INC.
QUEBEC REGION
6111 ROUTE TRANS‐ CANADIENNE
POINTE CLAIRE, QUEBECH9R 5A5
(514) 694-6390 QUEBEC
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Customer Assistance(Puerto Rico)
▼Customer Assistance
Your complete and permanent satisfaction
is our business. That
is why all Authorized
Mazda Dealers have the knowledge and
the tools to keep your Mazda vehicle in
top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you take
the following steps:
▼ STEP 1
Discuss the matter with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue. If your
concern has not been resolved by the
CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then
please contact the GENERAL
MANAGER of the de
alership or the
OWNER.
▼ STEP 2
If, after following STEP 1, you feel the
need for further assistance, please contact
your area's Mazda representative.
Refer to PUERTO
RICO/U.S. Virgin
Island on page 8-11.

Please help us by providing the following
information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or
title or located on the upper driver's
side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
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Customer Assistance(Mexico)
▼Customer Assistance
Your complete and permanent satisfaction
is our business. We are here to serve you.
All Authorized Mazda Dealers have the
knowledge and the tools to keep your
Mazda vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you take
the following steps:
▼Contact Your Mazda Dealer
Discuss the matter
with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been resolved by
the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS
MANAGER, then please contact the
GENERAL MANAGER of the
dealership o r the OWNER.
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system modified
to accommodate a p erson with certain
medical condition in accordance with a
certified physician you must contact
your dealership in order to avoid the
potential loss of the warranty of your
vehicle which may occur if some third
party is hired by the customer to make
any modifications to this system.

Log on: at www.mazdamexico.com.mx

Answers to many questions, including
how to locate or contact a local Mazda
dealership in Mexico, can be found here.

E-mail: click on “Contactanos” at the top
of the page at www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA (62932)

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa de
Morelos, Ciudad de México, CP 05348
Tel: Customer Assistance
01 800 01 MAZDA(62932).

In order to serve you efficiently and
effectively, please help us by providing the
following information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or
title or located on the upper driver's
side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
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Customer Assistance
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Importer/Distributor
▼U.S.A.
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734 U.S.A.
TEL: 1 (800) 222-5500 (in U.S.A.)
(949) 727-1990 (outside U.S.A.)
▼CANADA
Mazda Canada Inc.
55 Vogell Road, Richmond Hill,
Ontario, L4B 3K5 Canada
TEL: 1 (800) 263-4680 (in Canada)
(905) 787-7000 (outside Canada)
▼
PUERTO RICO/U.S. Virgin Island
International Automotive Distributor
Group, LLC. (Mazda de Puerto Rico)
P.O. Box 191850, San Juan, Puerto Rico
00919-1850
TEL: (787) 641-1777
▼MEXICO
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe
Cuajimalpa, Delegación Cuajimalpa de
Morelos, Ciudad de México, CP 05348
TEL: Center of Attention to Clients:
01 (800) 016 2932. in Mexico
▼GUAM
Triple J Motors
157 South Marine Drive, Tamuning,
GUAM 96911 USA
P.O. Box 6066 Tamuning, Guam 96931
TEL: (671) 649-6555
▼SAIPAN
Pacific International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL: (670) 234-7524

Triple J Saipan, Inc.
(d.b.a. Triple J Motors)
P.O. Box 500487 Saipan, MP 96950-0487
TEL: (670) 234-7133/3051
▼AMERICAN SAMOA
Polynesia Motors, Inc.
P.O. Box 1120, Pago Pago, American
Samoa 96799
TEL: (684) 699-9347
Customer Information and Reporting Safety Defects
Mazda Importer/Distributors
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Reporting Safety Defects(U.S.A.)
▼Reporting Safety Defects
If you believe that your vehicle has a
defect which could cause a crash or could
cause injury or death, you should
immediately inform the National Highway
Traffic Safety Administration (NHTSA) in
addition to notifying Mazda Motor
Corporation (Your Mazda Importer/
Distributor).

If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot
become involved in individual problems
between you, your dealer, or Mazda Motor
Corporation (Your Mazda Importer/
Distributor).

To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY
:1-800-424-9153);
go to http://www.safercar.gov; or write to:
Administrator, NHT SA, 1200 New Jersey
Avenue, SE., Washington, DC, 20590. You
can also obtain other information about
motor vehicle safety from http://
www.safercar.gov.
NOTE
If you live in the U.S.A., all
correspondence to Mazda Motor
Corporation should be forwarded to:

Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
or
P.O. Box 19734
Irvine, CA 92623-9734
Customer Experience Center or toll free at
1 (800) 222-5500

If you live outside of the U.S.A., please
contact the nearest Mazda Distributor
shown in this manual.
Refer to CANADA on page 8-11.
Refer to PUERTO RICO/U.S. Virgin
Island on page 8-11.
Refer to MEXICO on page 8-11.
Refer to GUAM on page 8-11.
Refer to SAIPAN on page 8-11.
Refer to AMERICAN SAMOA on page
8-11.
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Reporting Safety Defects(Canada)
▼Reporting Safety Defects
Canadian customers who wish to report a
safety-related defect to Transport Canada,
Defect Investigations and Recalls, may
telephone the toll free hotline
1-800-333-0510, or contact Transport
Canada by mail at: Transport Canada,
ASFAD, Place de Ville Tower C, 330
Sparks Street, Ottawa ON K1A 0N5.

For additional road safety information,
please visit the Road Safety website at:
http://www.tc.gc.ca
/roadsafety/menu.htm
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Warranties for YourMazda
▼Warranties for Your Mazda
New Vehicle Limited Warranty
Powertrain Limited Warranty
Safety Restraint System Limited
Wa r r a n t y
Anti-perforation Limited Warranty
Federal Emission Control Warranty/
California Emission Control Warranty
Emission Defect Warranty
Emission Performance Warranty
Emission Control Warranty
Replacement Parts and Accessories
Limited Warranty
Tire Warranty
NOTE
Warranty information varies depending on
the country. Refer to the Warranty Booklet
for detailed warran
ty information.
Outside the United States/
Canada
▼Outside the Unit
ed States/Canada
Government regulations in the United
States/Canada require that automobiles
meet specific emission regulations and
safety standards. Therefore, vehicles built
for use in the United States/Canada may
differ from those sold in other countries.

The differences may make it difficult or
even impossible for your vehicle to
receive satisfactory servicing in other
countries. We strongly recommend that
you NOT take your Mazda outside the
United States/Canada.

United States
However, in the event that you are moving
to Canada permanently, Mazda vehicles
built for use in the United States could be
eligible for exportation to Canada with
specific vehicle mod ifications to comply
with the Canadian Mo tor Vehicle Safety
Standards (CMVSS).

Canada
However, in the event that you are moving
to the United States permanently, Mazda
vehicles built for use in Canada could be
eligible for exportation to the United
States with specific vehicle modifications
to comply with the United States Federal
Motor Vehicle Safety Standards (FMVSS).
NOTE
The above is applicable for a permanent
import/export situation and not related to
travelers on vacation.
Customer Information and Reporting Safety Defects
War r a n ty
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