MAZDA MODEL 3 SEDAN 2019 Owners Manual

▼Mazda Radar Cruise Control with
Stop & Go function (MRCC with
Stop & Go function) System
Wa r n i n g s
*
The Mazda Radar Cruise Control with
Stop & Go function (MRCC with Stop &
Go function) system w
arnings notify the
driver of system problems and precautions
on use when required. Check after hearing
a warning beep sound.
Warning beep What to check
While the Mazda Radar
Cruise Control with Stop
& Go function (MRCC
with Stop & Go func‐
tion) system is operating,
a single beep sound is
heard when “Safety and
Driver Support Systems
Temporarily Disabled.
Front Radar Obscured.
Drive Safely” is dis‐
played in the multi-in‐
formation display. Cancel the Mazda Radar
Cruise Control with Stop
& Go function (MRCC
with Stop & Go func‐
tion) system if the front
radar sensor becomes
dirty. Clean the area
around the front radar
sensor.
The beep sounds inter‐
mittently while the vehi‐
cle is being driven. The distance between
your vehicle and the ve‐
hicle ahead is too close.
Verify the safety of the
surrounding area and re‐
duce vehicle speed.
While the Mazda Radar
Cruise Control with Stop
& Go function (MRCC
with Stop & Go func‐
tion) system is operating,
a single beep sound is
heard when “Safety and
Driver Support Systems
Partially Disabled. Front
Radar Malfunction.
Drive Safely” is dis‐
played in the multi-in‐
formation display. A malfunction in the
system may be indicated.
Check the center display
to verify the problem
and then have your vehi‐
cle inspected by an Au‐
thorized Mazda Dealer.
▼
Excessive Speed Warning*
If the vehicle speed exceeds the speed
limit sign displayed i
n the active driving
display/instrument cluster, the area around
the speed limit sign flashes in amber and
the warning sound is a ctivated at the same
time. If the vehicle speed continues to
exceed the displayed speed limit sign, the
indication stops flashing and remains on.
▼ Collision warning*
If there is a possibility
of a collision with a
vehicle ahead, a warning sound is
activated at the same time as the warning
indications are displayed in the instrument
cluster or active driving display.
If Trouble Arises
Warning/Indicator Lights and Warning Sounds
*Some models.7-45
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When Liftgate/Trunk LidCannot be Opened
▼When Liftgate/Trunk Lid Cannot be
Opened
If the battery is dead
, the liftgate/trunk lid
cannot be unlocked and opened.
In this case, the liftgate/trunk lid can be
unlocked by taking care of the dead
battery situation.
Refer to Jump-Star ting on page 7-16.
If the liftgate/trunk lid cannot be unlocked
even if the dead battery situation has been
resolved, the electrical system may have a
malfunction.
In this case, the liftgate/trunk lid can be
opened using the following procedure as
an emergency measure.
(5–door)
1. Wrap the end of a flathead screwdriver in a cloth and remove the cover on the
interior surface of the liftgate using it.

2. Turn the lever to the right to unlock the
liftgate.

(4–door)
1. Open the cover.
2.(With theft-prevention cover)
Open the cap.

If Trouble Arises
When Liftgate/Trunk Lid Cannot be Opened
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3.(With theft-prevention cover)
Turn the screw counterclockwise and
remove it.

4.(With theft-prevention cover)
Remove the theft-prevention cover.

5. Move the lever to the left to fold the
seatback.

6. Move the lever to the left to open the
trunk lid.
(Type A)

(Type B)

After performing this emergency measure,
have the vehicle inspected at an
Authorized Mazda Dealer as soon as
possible.
If Trouble Arises
When Liftgate/Trunk Lid Cannot be Opened
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If the Active Driving
Display Does Not Operate
*
▼ If the Active Driving Display Does
Not Operate
If the active driving display does not
operate, switch the ignition off and then
restart the engine. If the active driving
display does not operate even with the
engine restarted, have the vehicle
inspected at an Authorized Mazda Dealer.
If Trouble Arises
Active Driving Displ ay Does Not Operate
7-48*Some models.
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Windshield Wipers
Operate at High Speed
▼ Windshield Wipers Operate at High
Speed
The windshield wipers may operate at
high speed if there is a problem with the
wiper control. If th
e windshield wipers
operate at high speed regardless of the
wiper switch operation, have your vehicle
inspected by an Authorized Mazda Dealer.
If Trouble Arises
Windshield Wipers Operate at High Speed
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MEMO
7-50
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8
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on
equipment.
Customer Assistance......................... 8-2 Customer Assistance
(U.S.A.)........................................ 8-2
Customer Assistance
(Canada)....................................... 8-6
Customer Assistance (Puerto
Rico)............................................. 8-9
Customer Assistance
(Mexico)..................................... 8-10
Mazda Importer/Distributors.........8-11 Importer/Distributor....................8-11
Reporting Safety Def ects................ 8-12
Reporting Safety Defects
(U.S.A.)...................................... 8-12
Reporting Safety Defects
(Canada)..................................... 8-14
Warranty.......................................... 8-15 Warranties for Your Mazda.........8-15
Outside the United States/
Canada........................................ 8-15
Registering Your Vehicle in A
Foreign Country (Except United
States and Canada)..................... 8-16
Add-On Non-Genuine Parts and
Accessories................................. 8-17
Cell Phones....................................... 8-18
Cell Phones Warning.................. 8-18
Event Data Recorder. ......................8-19
Event Data Recorder (U.S.A. and
Canada)....................................... 8-19
Recording of Vehicle Data.............. 8-20 Recording of Vehicle Data..........8-20
Uniform Tire Quality Grading System
(UTQGS).......................................... 8-21 Uniform Tire Quality Grading
System (UTQGS)....................... 8-21
Tire Information (U.S.A.)............... 8-23 Tire Labeling.............................. 8-23
Location of the Tire Label
(Placard)..................................... 8-27
Tire Maintenance........................ 8-29
Vehicle Loading.......................... 8-31
Steps for Determining the Correct
Load Limit.................................. 8-34
Declaration of Confo rmity..............8-35
Declaration of Conformity......... 8-35
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Customer Assistance(U.S.A.)
▼Customer Assistance
Your complete and permanent satisfaction
is our business. We are here to serve you.
All Authorized Mazda Dealers have the
knowledge and the tools to keep your
Mazda vehicle in top condition.
If you have any questions or
recommendations for improvement
regarding the service of your Mazda
vehicle or servicing by Mazda Dealer
personnel, we recommend that you take
the following steps:
NOTE
If it becomes necessary to have the
components or wiring system for the
supplementary restraint system modified
to accommodate a person with certain
medical conditions in
accordance with a
certified physician, contact an Authorized
Mazda Dealer. For more information, go
to NHTSA website www.safercar.gov
(VEHICLE SHOPPERS > Air Bags > Air
Bag FAQs > Air Bag Deactivation).
▼ STEP 1: Contact Your Mazda
Dealer
Discuss the matter
with an Authorized
Mazda Dealer. This is the quickest and
best way to address the issue.
If your concern has not been resolved by
the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS
MANAGER, then please contact the
GENERAL MANAGER of the
dealership o r the OWNER.
If it becomes nece ssary to have the
components or wiring system for the
supplementary restraint system modified
to accommodate a person with certain
medical conditions in accordance with a
certified physicia n, go to STEP 2.
▼STEP 2: Contact Mazda North
American Operations
If for any reason you feel the need for
further assistance after contacting your
dealership management or it becomes
necessary to have the components or
wiring system for the supplementary
restraint system modified to accommodate
a person with certain medical conditions in
accordance with a certified physician, you
can reach Mazda North American
Operations by one of
the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including
how to locate or contact a local Mazda
dealership in the U.S., can be found here.

E-mail: click on “Contact Us” located on
the bottom of the page at
www.mazdausa.com under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive Suite 100
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

Customer Information and Reporting Safety Defects
Customer Assistance
8-2
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In order to serve you efficiently and
effectively, please help us by providing the
following information:
1. Your name, address, and telephonenumber
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or
title or located on the upper driver's
side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please
contact your nearest Mazda Distributor.
▼ STEP 3: Contact Better Business
Bureau (BBB)
Mazda North American Operations
realizes that mutual agreement on some
issues may not be possi
ble. As a final step
to ensure that your concerns are being
fairly considered, M azda North American
Operations has agreed to participate in a
dispute settlement program administered
by the Better Business Bureau (BBB)
system, at no cost to you the consumer.

BBB AUTO LINE work s with consumers
and the manufacture r in an attempt to
reach a mutually acceptable resolution of
any warranty related concerns. If the BBB
is not able to facilitate a settlement they
will provide an informa l hearing before an
arbitrator.

You are required to resort to BBB AUTO
LINE before exercising rights or seeking
remedies under the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
§ 2301 et seq. To the extent permitted by
the applicable state “Lemon Law”, you are
also required to r esort to BBB AUTO
LINE before exercising any rights or
seeking remedies under the “Lemon Law”.
If you choose to seek remedies that are not
created by the Magnuson-Moss Warranty
Act or the applicable state “Lemon Law”,
you are not required to first use BBB
AUTO LINE.

The whole process normally takes 40 days
or less. The arbitration decision is not
binding on you or Mazda unless you
accept the decision. For more information
about BBB AUTO LINE, including
current eligibility st andards, please call
1-800-955-5100 or visit the BBB website
at www.bbb.org/autoline.

Being truly committed to customer
satisfaction is more than a phrase with
Mazda. We hope to satisfy every customer
directly, but if ther e is ever a question
about our decision, Mazda believes in
providing a fast, fair and free method such
as the BBB AUTO LINE to ensure Mazda
delivers on our commitment to do the right
thing for our customers!
Customer Information and Reporting Safety Defects
Customer Assistance
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▼California Customers
1. Mazda North American Operations
participates in BBB AUTO LINE, a
mediation/arbitration program
administered by the Council of Better
Business Bureaus [4200 Wilson
Boulevard, Arlington, Virginia 22203]
through local Better Business Bureaus.
BBB AUTO LINE and Mazda have
been certified by the Arbitration
Certification Program of the California
Department of Consumer Affairs.
2. If you have a problem arising under a Mazda written warranty, we encourage
you to bring it to our attention. If we
are unable to resolve it, you may file a
claim with BBB AUTO LINE. Claims
must be filed with BBB AUTO LINE
within six (6) months after the
expiration of the warranty.
3. To file a claim with BBB AUTO
LINE, call 1-800-955-5100. There is
no charge for the call.
4. In order to file a claim with BBB
AUTO LINE, you will have to provide
your name and address, the brand
name and vehicle identification
number (VIN) of your vehicle, and a
statement of the nature of your
problem or complaint. You will also be
asked to provide: the approximate date
of your acquisition of the vehicle, the
vehicle's current mileage, the
approximate date and mileage at the
time any problem(s) were first brought
to the attention of Mazda or one of our
dealers, and a statement of the relief
you are seeking.
5. BBB AUTO LINE staff may try tohelp resolve your dispute through
mediation. If mediation is not
successful, or if you do not wish to
participate in mediation, claims within
the program's ju risdiction may be
presented to an arbitrator at an
informal hearing. T he arbitrator's
decision should ordinarily be issued
within 40 days from the time your
complaint is filed; there may be a
delay of 7 days if you did not first
contact Mazda about your problem, or
a delay of up to 30 days if the
arbitrator requests an inspection/report
by an impartial technical expert or
further investigat ion and report by
BBB AUTO LINE.
6. You are required to use BBB AUTO
LINE before asserting in court any
rights or remedies conferred by
California Civil Code Section 1793.22.
You are also required to use BBB
AUTO LINE before exercising rights
or seeking remedies created by Title I
of the Magnuson-Moss Warranty Act,
15 U.S.C. sec. 2301 et seq. If you
choose to seek redress by pursuing
rights and remedies not created by
California Civil Code Section 1793.22
or Title I of the Magnuson-Moss
Warranty Act, resort to BBB AUTO
LINE is not required by those statutes.
Customer Information and Reporting Safety Defects
Customer Assistance
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