MAZDA MODEL CX-3 2019 Owners Manual (in English)

•Speak clearly, without pausing between
words or numbers.
•Close the windows and/or the moonroof
to reduce loud noises from outside the
vehicle, or turn down the airflow of the
climate control system while Bluetooth
®
Hands-Free is being used.
•Make sure the vents are not directing air
up towards the microphone.
NOTE
If the voice recognition performance is not
satisfactory.
Refer to Voice Recognition Learning
Function (Speaker Enrollment) (Type A)
on page 5-57.
Refer to Troubleshooting on page 5-60.
Voice Recognition
Learning Function
(Speaker Enrollment)
The voice recognition learning function
enables voice recognition appropriate to
the characteristics of the user's voice. If
the recognition of the voice input
commands to the system is not adequate,
this function can largely improve the
system's voice recogni tion of the user. If
your voice can be recognized sufficiently
without using this function, you may not
realize the added benefit of the function.
To register your voice, the voice input
command list must be read out. Read out
the list when the vehicle is parked.
Perform the registration in as quiet a place
as possible (page 5-56). The registration
must be performed completely. The
required time is a f ew minutes. The user
needs to be seated in the driver's seat with
the voice input command list for voice
recognition learning visible.
▼ When voice recognition learning is
done for the first time
1. Press the pick-up button or talk button
with a short press.
2. Say: [Beep] “Voice training”
3. Prompt: “This operation must be
performed in a quiet environment
while the vehicle is stopped. See the
owner's manual for the list of required
training phrases. Press and release the
talk button when you are ready to
begin. Press the hang-up button to
cancel at any time.”
4. Press the talk butto n with a short press.
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Audio Set [Type A (non-touchscreen)]
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5. The voice guidance reads out the voiceinput command number (refer to the
voice input command list for voice
recognition learning). (Ex. “Please
read phrase 1”)
6. Say: [Beep] “0123456789” (Say the
voice input command for voice
recognition learning (1 to 8) according
to the voice guidance.)
7. Prompt: “Speaker en rollment is
complete.”
NOTE
If an error occurred in the voice
recognition learning, re-learning can be
done by pressing the talk button with a
short press.
▼ Voice recognition re-learning
If voice recognition learning has already
been done.
1. Press the pick-up
button or talk button
with a short press.
2. Say: [Beep] “Voice training”
3. Prompt: “Enrollment is enabled/
disabled. Would you like to disable/
enable or retrain?”
4. Say: [Beep] “Retrain”
5. Prompt: “This operation must be
performed in a q uiet environment
while the vehicle is stopped. See the
owner's manual for the list of required
training phrases. Press and release the
talk button when you are ready to
begin. Press the hang-up button to
cancel at any time.”
6. Press the talk butt on with a short press.
7. The voice guidance reads out the voice
input command number (refer to the
voice input command list for voice
recognition learning). (Ex. “Please
read phrase 1”)
8.Say: [Beep] “0123456789” (Say the
voice input command for voice
recognition learning (1 to 8) according
to the voice guidance.)
9. Prompt: “Speaker enrollment is
complete.”
NOTE
If an error occurred in the voice
recognition learning, re-learning can be
done by pressing the talk button with a
short press.
Voice input comman d list for voice
recognition learning
When reading out, the following points
must be observed:
•Read out the numbers one at a time
correctly and naturally.
(For example, “1234” must be read out
“one, two, three, four” not “twelve,
thirty four”.)
•Do not read out parentheses. “(” and
hyphens “-” are used for separating
numbers in a phone number.
Ex.
“(888) 555-1212” must be spoken “Eight,
eight, eight, five, five, five, one, two, one,
two.”
Phrase Command
1 0123456789
2 (888) 555-1212
3Call
4Dial
5Setup
6 Cancel
7Continue
8Help
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NOTE
•The applicable phrase appears in the
audio display.
•After user voice registration is
completed, voice guidance “Speaker
enrollment is complete” is announced.
Voice recognition learning on/off
1. Press the pick-up button or talk button
with a short press.
2. Say: [Beep] “Voice training”
3. Prompt: “Enrollment is enabled/
disabled. Would you like to disable/
enable or retrain?”
4. Say: [Beep] “Disable” or “Enable”
5. When “Disable” is spoken, the voice
recognition learning is turned off.
When “Enable” is spoken, the voice
recognition learning is turned on.
6. Prompt: “Speaker Enrollment is
disabled/enabled.”
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Audio Set [Type A (non-touchscreen)]
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Troubleshooting
Mazda Bluetooth® Hands-Free Customer Service
If you have any problems with Bluetooth®, contact our toll-free customer service center.
•U.S.A.
Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
•Canada
Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca
•Mexico
Center of Attention to Client (CAC)
Phone: 01-800-01-MAZDA (Toll-free)
Web: www.mazdamexico.com.mx
Bluetooth
® Device pairing, c onnection problems
Symptom CauseSolution method
Unable to perform pairing ―First make sure the device is com-
patible with the Bluetooth
® unit,
and then check whether the Blue-
tooth
® function and the Find Mode/
Visible setting*1 on the device are
turned on. If pair ing is still not pos-
sible after this, contact an Author-
ized Mazda Dealer or Mazda Blue-
tooth
® Hands-Free Customer Serv-
ice.
Pairing cannot be performed again The pairing information paired to
the Bluetooth
® unit or device is not
recognized correctly. Perform pairing using the following
procedure.•Clear “Mazda” stored in the de-
vice.
•Perform pairing again.
Unable to perform pairing The Bluetooth
® function and the
Find Mode/Visible setting*1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth® func-
tion and the Find Mode/Visible set-
ting
*1 on the device are turned on
and pairing or reconnect.
Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently
The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.Move the device to a location in
which radio wave interference is
less likely to occur.
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SymptomCauseSolution method
Does not connect automatically
when starting the engine The pairing inform
ation is updated
when the device OS is updated. Perform pairing again.
*1 Setting which detects the existe
nce of a device external to the Bluetooth® unit.
NOTE
•When the OS of the device is updated, the pairing information may be deleted. If this
happens, reprogram the pairing information to the Bluetooth
® unit.
•If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, execute the
Bluetooth
® search on your mobile device once again, and pair to a newly detected
“Mazda”.
•Before you pair your device, make sure that Bluetooth® is “ON”, both on your phone and
on the vehicle.
•If Bluetooth®-enabled devices are used in the following locations or conditions,
connection via Bluetooth
® may not be possible.
•The device is in a location hidden from the unit such as behind or under a seat, or
inside the glove compartment.
•The device contacts or is covered by a metal object or body.
•The device is set to power-saving mode.
•Different Bluetooth®-enabled devices can be used for Bluetooth® Hands-Free and
Bluetooth
® audio. For example, device A can be connected as a Bluetooth® Hands-Free
device and device B can be connected as a Bluetooth
® audio device. However, the
following may occur when they are used at the same time.
•The Bluetooth® connection of the device is disconnected.
•Noise occurs in the Hands-Free audio.
•Hands-Free operates slowly.
Voice recognition related problems
Symptom CauseSolution method
Poor voice recognition
•Excessive, slow speech.•Excessive, forceful speech (shout-
ing).
•Speaking before the beep sound
has ended.
•Loud noise (speaking or noise from
outside/inside vehicle).
•Airflow from A/C is blowing
against the microphone.
•Speaking in off-standard expres-
sions (dialect). Regarding the causes indicated on
the left, be careful with how you
speak. In addition,
when numbers
are spoken in a sequence, recogni-
tion ability will improve if no stop is
placed between the numbers.
False recognition of numbers
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SymptomCauseSolution method
Poor voice recognition There is a malfunction in the micro-
phone.A poor connection or malfunction
with the microphone may have oc-
curred. Consult an Authorized Maz-
da Dealer.
Phone-related voice recognition is
disabled There is a problem with the connec-
tion between the Bluetooth
® unit
and the device. If there is any malfunction after
checking the pairing situation, check
for device pairing or connection
problems.
Names in the phonebook are not
easily recognized The Bluetooth
® system is under a
condition in whi ch recognition is
difficult. By carrying out th
e following meas-
ures, the rate of recognition will im-
prove.•Clear memory from the phonebook
which is not used very often.
•Avoid shortened names, use full
names. (Recognition improves the
longer the name is. By not using
names such as “Mom”, “Dad”, rec-
ognition will improve.)
When operating the audio, a song
name is not recognized Song names cannot be recognized
by voice.
―
You want to skip guidance ― Guidance can be skipped by quickly
pressing and releasing the Talk but-
ton.
Regarding problems with calls
Symptom
CauseSolution method
When starting a call, vehicle noise
from the other party can be heard For about 3 seconds after starting a
call, the Bluetooth
® unit's Noise
Suppression function requires time
to adapt to the call environment. This does not indicate a problem
with the device.
The other party cannot be heard or
the speaker's voice is quiet The volume is set at zero or low. Increase the volume.
Other problems
Symptom
CauseSolution method
The indication for the remaining
battery is different between the ve-
hicle and the device The indication method is different
between the vehicle and the device.
―
When a call is made from the vehi-
cle, the telephone number is updated
in the incoming/outgoing call record
but the name does not appear The number has not
been registered
into the phonebook. If the number has been registered
into the phonebook, the incoming/
outgoing call record is updated by
the name in the phonebook when
the engine is restarted.
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SymptomCauseSolution method
The cell phone does not synchronize
with the vehicle regarding the in-
coming/outgoing call record Some types of cell phones do not
synchronize automatically.
Operate the cell phone for synchro-
nization.
It takes a long time to complete the
function for changing the language A maximum of 60 seconds is re-
quired.
―
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Audio Set [Type A (non-touchscreen)]
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Basic Operation Method
NOTE
•The explanation of functions described in this manual may differ from the actual
operation, and the shapes of screens and buttons and the letters and characters displayed
may also differ from the actual appearance.
Additionally, depending on future software updates, the content may successively change
without notice.
•For additional information regarding Mazda Connect, please refer to the following
Website.
http://infotainment.mazdahandsfree.com/
Audio Set (Type B) has 3 different human interfaces.
•Commander switch
•Touch panel
•Voice recognition with steering switch and microphone
Refer to Voice Recognition on page 5-110.
▼ Commander switch operation
NOTE
For safety reasons, some operations are disabled while the vehicle is being driven.
Volume dial operation
Vo l
ume dial
Press the volume dia l to switch the audio MUTE on and off.
Turn the volume dial to adjust the volume. The volume increases by turning the dial
clockwise, and decreases by turning it counterclockwise.
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Audio Set [Type B (touchscreen)]
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Switches around commander knob
The following operations can be done by pressing the switches around the commander
knob.
: Displays the home screen.
: Displays the Ente rtainment screen.
: Displays the Navigation screen (Only navigation-equipped vehicles). For operation
of the Navigation screen, refer to the navigation system manual . If the SD card for the
navigation system is not inserted , the compass indicating the direction in which the vehicle
is moving is displayed.
: Displays the Favor ites screen. Long-press to store particula r items in Favorites. (Radio,
phonebook and destination of the navigation system can be progr ammed.)
: Returns to previous screen.
Commander knob operation

(Selection of ic ons on screen)
1. Tilt or turn the commander knob and move the cursor to the de sired icon.
2. Press the commander knob and select the icon.
NOTE
Long-press operation of the commander knob is also possible for some functions.
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▼Touch panel operation
CAUTION
Do not press the screen strongly or press it wi
th a sharp-pointed object. Otherwise, the screen
could be damaged.
NOTE
For safety reasons, operation of the center disp lay is disabled while the vehicle is being
driven. However, items not displayed in gray can be operated using the commander switch
while the vehicle is being driven.

Touch & Tap
1. Touch or tap on the item indicated on the screen.
2. The operation is launched and the next item is displayed.
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Audio Set [Type B (touchscreen)]
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