MAZDA MODEL CX-3 2021 Owners Manual

SymptomCauseSolution method
When using an iPhone
® as a Blue‐
tooth®audio device, the iPhone®
connection unexpectedly switches to
the Apple CarPlay™ connection. The iPhone
® is connected to Apple
CarPlay™. If Apple CarPlay™ is not used, can
‐
cel the Apple CarPlay™ wireless
connection using the audio unit set ‐
ting or iPhone® setting. Refer to
Switching to Apple CarPlay™ on
page 5-86.
Android Auto™ use-related issues
Symptom CauseSolution method
The Android Auto™ mode does not
launch even though the An ‐
droid™-genuine connector cord is
inserted into the USB port and it is
connected to my Android™ Smart ‐
phone. The Android Auto™ application has
not been downloaded to your An
‐
droid™ Smartphone. To use Android Auto™ with your
vehicle, the Android Auto™ appli
‐
cation is required on your An ‐
droid™ Smartphone. Download the
Android Auto™ application from
the Google Play™.
You used the wrong USB port. Use the USB port displaying the
mark to start the Android Auto™
mode.
The error message, “Mobile device
error” is displaye d after connecting
my Android™ Smartphone to the
USB port. There is mis-communication be
‐
tween the vehicle's audio system
and your Android™ Smartphone. Disconnect the connector cord from
the USB port once and then recon‐
nect it.
Your Android™ Smartphone cannot
be paired because another device is
connected via Bluetooth
®. Disconnect the other device's Blue
‐
tooth
® connection, disconnect the
connector cord of the Android™
Smartphone from the USB port
once, and then reconnect it.
The icon of the application I want to
use is not displayed on the home
screen while in Android Auto™
mode. Only applications compatible with
Android Auto™ are displayed on
the screen.
Contact the application's supplier.
Voice recognition is poor or in
‐
correct.
Voice recognition responds slow ‐
ly or it does not work. ―
If you are having difficulty using
the voice recognition, visit the An
‐
droid Auto™ support site or contact
Google™.
There is a difference in the audio
volume between Bluetooth
® audio
and Android Auto™. ―Check the volume of the audio on
the device connected via Blue
‐
tooth®. The volume on some devi ‐
ces connected via Bluetooth® can
be adjusted.
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SymptomCauseSolution method
The Apple CarPlay™ wireless con ‐
nection being used cannot be
switched to the Android Auto™
connection. There are many possible reasons for
this such as:
The Android™ Smartphone is
connected in charging mode.
The Android Auto™ connection
is conflicting with the Apple Car
‐
Play™ wireless connection. Set up the connection to Android
Auto™ according to
the procedure
[If Android Auto™ cannot be con ‐
nected]. Refer to How to use the
Android Auto™ mode on page
5-92.
Mazda Bluetooth® Hands-Free Customer Service
If you have any problems with Bluetooth®, contact our toll-free customer service center.
U.S.A.
Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
Canada
Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.com
Mexico
Center of Attention to Client (CAC)
Phone: 01-800-01-MAZDA (Toll-free)
Web: www.mazdamexico.com.mx
Bluetooth
® Device pairing, connection problems
Symptom CauseSolution method
Unable to perform pairing. ―Make sure that the Bluetooth
® de
‐
vice is compatible with the Blue ‐
tooth
® unit, and that Bluetooth® and
Find Mode*1 are on and the airplane
mode is off in the Bluetooth® device
setting. Turn off the power of the
Bluetooth
® device once, then turn it
back on. Try connecting from the
Bluetooth
® device. If pairing is still
not possible after this, contact an
Authorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
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SymptomCauseSolution method
Pairing cannot be performed again. The pairing inform
ation paired to
the Bluetooth
® unit or device is not
recognized correctly. Perform pairing us
ing the following
procedure:
1. Delete the applicable Blue‐
tooth
® device on the Mazda
Connect.
2. Delete “Mazda” from the Blue ‐
tooth
® search screen of the
Bluetooth® device.
3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth
® device once, then
turn it back on. If pairing is still not
possible after this, contact an Au ‐
thorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
It takes time for automatic connec‐
tion. There are a lot of paired Bluetooth
®
devices.Delete the pairing information for
unused Bluetooth
® devices.
If it takes time for an automatic con ‐
nection even though the above oper ‐
ation has been done, do a manual
connection.
Unable to perform pairing. The Bluetooth
® function and the
Find Mode/Visible setting*1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth® func
‐
tion and the Find Mode/Visible set ‐
ting
*1 on the device are turned on
and pairing or reconnect.
Does not connect automatically
when starting the engine.
Automatically connects, but then
disconnects suddenly.
Disconnects intermittently.
The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.Move the device to a location in
which radio wave interference is
less likely to occur.
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SymptomCauseSolution method
Does not connect automatically
when starting the engine. The pairing information is updated
when the device OS is updated.Perform pairing using the following
procedure:
1. Delete the applicable Blue
‐
tooth
® device on the Mazda
Connect.
2. Delete “Mazda” from the Blue‐
tooth
® search screen of the
Bluetooth® device.
3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth
® device once, then
turn it back on. If pairing is still not
possible after this, contact an Au ‐
thorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
*1 Setting which detects the existence of a device external to the Bluetooth® unit.
NOTE
When the OS of the device is updated, the pairing information may be deleted. If this
happens, reprogram the pairing information to the Bluetooth
® unit.
If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, execute the
Bluetooth
® search on your mobile device once again, and pair to a newly detected
“Mazda”.
Before you pair your device, make sure that Bluetooth® is “ON”, both on your phone and
on the vehicle.
If Bluetooth®-enabled devices are used in the following locations or conditions,
connection via Bluetooth
® may not be possible.
The device is in a location hidden from the center display such as behind or under a
seat, or inside the glove compartment.
The device contacts or is covered by a metal object or body.
The device is set to power-saving mode.
Different Bluetooth®-enabled devices can be used for Bluetooth® Hands-Free and
Bluetooth
® audio. For example, device A can be connected as a Bluetooth® Hands-Free
device and device B can be connected as a Bluetooth
® audio device. However, the
following may occur when they are used at the same time.
The Bluetooth® connection of the device is disconnected.
Noise occurs in the Hands-Free audio.
Hands-Free operates slowly.
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Voice recognition related problems
SymptomCauseSolution method
Poor voice recognition.
Excessive, slow speech.Excessive, forceful speech
(shouting).
Speaking before the beep sound
has ended.
Loud noise (speaking or noise
from outside/inside vehicle).
Airflow from A/C is blowing
against the microphone.
Speaking in off-standard expres ‐
sions (dialect). Regarding the causes indicated on
the left, be careful with how you
speak. In addition, when numbers
are spoken in a sequence, recogni
‐
tion ability will improve if no stop is
placed between the numbers.
False recognition of numbers.
Poor voice recognition.
There is a malfunction in the micro‐
phone.A poor connection or malfunction
with the microphone may have oc
‐
curred. Consult an Authorized Maz ‐
da Dealer.
Phone-related voice recognition is
disabled. There is a problem with the connec
‐
tion between the Bluetooth
® unit
and the device. If there is any malfunction after
checking the pairing
situation, check
for device pairing or connection
problems.
Names in the phonebook are not
easily recognized. The Bluetooth
® system is under a
condition in which recognition is
difficult. By carrying out the following meas
‐
ures, the rate of recognition will im ‐
prove.Clear memory from the phone ‐
book which is not used very of ‐
ten.
Avoid shortened names, use full
names. (Recognition improves
the longer the name is. By not us ‐
ing names such as “Mom”,
“Dad”, recognition will improve.)
When operating the audio, a song
name is not recognized. Song names cannot be recognized
by voice.
―
You want to skip guidance. ―Guidance can be skipped by quickly
pressing and releas
ing the talk but‐
ton.
Regarding problems with calls
Symptom CauseSolution method
When starting a call, vehicle noise
from the other party can be heard. For about 3 seconds after starting a
call, the Bluetooth
® unit's Noise
Suppression function requires time
to adapt to the call environment. This does not indicate a problem
with the device.
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SymptomCauseSolution method
The other party cannot be heard or
the speaker's voice is quiet. The volume is set at zero
or low. Increase the volume.
The phone does not receive calls. The “Incoming Call Notifications”
setting in the Communication Set
‐
tings is off. Turn the “Incoming Call Notifica
‐
tions” setting on.
Other problems
Symptom CauseSolution method
The indication fo r the remaining
battery is different between the ve ‐
hicle and the device. The indication method is different
between the vehicle and the device.
―
When a call is made from the vehi ‐
cle, the telephone number is updated
in the incoming/outgoing call record
but the name does not appear. The number has not been registered
into the phonebook.If the number has been registered
into the phonebook, the incoming/
outgoing call record is updated by
the name in the phonebook when
the engine is restarted.
The cell phone does not synchronize
with the vehicle regarding the in ‐
coming/outgoing call record. Some types of cell phones do not
synchronize automatically.
Operate the cell p
hone for synchro‐
nization.
It takes a long time to complete the
function for changing the language. A maximum of 60 seconds is re
‐
quired. ―
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Things You Need to Know
WARNING
Always adjust the audio while the vehicle is
stopped:
Do not adjust the audio control switches
while driving the vehicle. Adjusting the
audio while driving the vehicle is
dangerous as it could distract your
attention from the vehicle operation which
could lead to a serious accident.
Even if the audio control switches are
equipped on the steering wheel, learn to
use the switches without looking down at
them so that you can keep your maximum
attention on the road while driving the
vehicle.
CAUTION
For the purposes of safe driving, adjust the
audio volume to a level that allows you to
hear sounds outside of the vehicle
including car horns and particularly
emergency vehicle sirens.
NOTE
To prevent the battery from being
discharged, do not leave the audio
system on for a long period of time when
the engine is not running.
If a cellular phone or CB radio is used
in or near the vehicle, it could cause
noise to occur from the audio system,
however, this does no t indicate that the
system has been damaged.
Do not spill any liquid on the audio
system.
▼ Radio Reception
AM characteristics
AM signals bend around such things as
buildings or mountains and bounce off the
ionosphere.
Therefore, they can reach longer distances
than FM signals.
Because of this, 2 stations may sometimes
be picked up on the same frequency at the
same time.
Station 2
Station 1 Ionosphere
FM characteristics
An FM broadcast range is usually about
40―50 km (25
―30 miles) from the
source. Because of extra coding needed to
break the sound into 2 channels, stereo FM
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has even less range than monaural
(non-stereo) FM.
FM Station
40—50km
(25—30 miles)
Signals from an FM transmitter are similar
to beams of light because they do not bend
around corners, but they do reflect. Unlike
AM signals, FM signals cannot travel
beyond the horizon. Therefore, FM
stations cannot be received at the great
distances possible with AM reception.
AM wave
FM wave
FM wave
100—200 km (60—120 miles) Ionosphere
Atmospheric conditions can also affect
FM reception. High humidity will cause
poor reception. However, cloudy days may
provide better reception than clear days.
Multipath noise
Since FM signals can be reflected by
obstructions, it is possible to receive both
the direct signal and the reflected signal at
the same time. This causes a slight delay
in reception and may be heard as a broken
sound or a distortion. This problem may
also be encountered when in close
proximity to the transmitter.
Reflected wave
Direct
Flutter/Skip noise
Signals from an FM transmitter move in
straight lines and become weak in valleys
between tall buildings, mountains, and
other obstacles. When a vehicle passes
through such an area, the reception
conditions may change suddenly, resulting
in annoying noise.
Weak signal noise
In suburban areas, broadcast signals
become weak because of distance from the
transmitter. Reception in such fringe areas
is characterized by sound breakup.
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Strong signal noise
This occurs very close to a transmitter
tower. The broadcast signals are extremely
strong, so the result is noise and sound
breakup at the radio receiver.
Station drift noise
When a vehicle reaches the area of 2
strong stations broadcasting at similar
frequencies, the original station may be
temporarily lost and the second station
picked up. At this time there will be some
noise from this disturbance.
Station 2
88.3 MHz
Station 1
88.1 MHz
▼
Operating Tips for MP3
MP3 stands for MPEG Audio Layer 3,
which is standardized voice compression
established by the ISO
*1 working group
(MPEG).
Use of MP3 allows for audio data to be
compressed to approximately a tenth of
the source data size.
This unit plays files with the extension
(.mp3) as MP3 files.
*1 International Organization for
Standardization
CAUTION
Do not use an audio file extension on
files
other than audio files. In addition, do not
change the audio file extension. Otherwise,
the unit will not recognize the file correctly
resulting in noise or a malfunction.
NOTE
Supply of this product only conveys a
license for private, non-commercial use
and does not convey a license nor imply
any right to use this product in any
commercial (i.e. revenue-generating) real
time broadcasting (terrestrial, satellite,
cable and/or any other media),
broadcasting/streaming via the Internet,
intranets and/or other networks or in other
electronic content distribution systems,
such as pay-audio or audio-on-demand
applications. An independent license for
such use is required. For details, please
visit http://www.mp3licensing.com.
When naming an MP3 file, be sure to
add an MP3 file extension (.mp3) after
the file name.
The number of characters which can be
displayed is restricted.
▼ Operating Tips for WMA
WMA is short for Windows Media*1
Audio and is the audio compression
format used by Microsoft
*1.
Audio data can be created and stored at a
higher compression ratio than MP3.
This unit plays files with the extension
(.wma) as WMA files.
*1 Windows Media and Microsoft are registered trademarks of Microsoft
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Corporation U.S. in the United States
and other countries.

CAUTION
Do not use an audio file extension on
files
other than audio files. In addition, do not
change the audio file extension. Otherwise,
the unit will not recognize the file correctly
resulting in noise or a malfunction.
WMA files written under specifications
other than the indicated specification
may not play normally or files or folder
names may not display correctly.
The file extension may not be provided
depending on the computer operating
system, version, software, or settings. In
this case, add the file extension “.wma”
to the end of the file name, and then
write it to the memory.
▼ Operating Tips for AAC
AAC stands for Advanced Audio Coding,
which is standardized voice compression
established by the ISO
*1 working group
(MPEG). Audio data can be created and
stored at a higher compression ratio than
MP3.
This unit plays files with the extensions
(.aac
*2/.m4a/.wav*2) as the AAC files.
CAUTION
Do not use an audio file extension on files
other than audio files. In addition, do not
change the audio file extension. Otherwise,
the unit will not recognize the file correctly
resulting in noise or a malfunction.
AAC files written under specifications
other than the indicated specification
may not play normally or files or folder
names may not display correctly.
The file extension may not be provided
depending on the computer operating
system, version, software, or settings. In
this case, add the file extension “.aac
*2”,
“.m4a”, or “.wav*2” to the end of the file
name, and then write it to the memory.
*1 International Organization for
Standardization
*2 Type B
▼ Operating Tips for OGG
OGG is the audio compression format for
Xiph. Org Foundation.
Audio data can be created and stored at a
higher compression
ratio than MP3.
This unit plays files with the extension
(.ogg) as OGG files.

CAUTION
Do not use an audio file extension on
files
other than audio files. In addition, do not
change the audio file extension. Otherwise,
the unit will not recognize the file correctly
resulting in noise or a malfunction.
OGG files written under specifications
other than the indicated specification
may not play normally or files or folder
names may not display correctly.
The file extension may not be provided
depending on the computer operating
system, version, software, or settings. In
this case, add the file extension “.ogg”
to the end of the file name, and then
write it to the memory.
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