audio MAZDA MODEL CX-5 2017 - RHD (UK, Australia) (in English) Repair Manual

•After receiving a new incoming call, the
previous call is placed on hold.
Switching calls
Switching back to the previous call can
also be done.
Method 1
1. Press the pick-up button.
2. Prompt: “Swapping calls.”
Method 2
1. Press the talk butt on with a short press.
2. Say: [Beep] “Swap calls”
3. Prompt: “Swapping calls.”
Three-way call function
1. Press the talk butt on with a short press.
2. Say: [Beep] “Join calls”
3. Prompt: “Joining calls”
Making a call using a telephone number
1. Press the talk butt on with a short press.
2. Say: [Beep] “Dial”
3. Prompt: “Number, please”
4. Say: [Beep] “XXXXXXXXXXX
(Telephone number)”
5. Prompt: “XXXXXXXXXXX.
(Telephone number) After the beep,
continue to add numbers, or say
Go-Back to re-enter the last entered
numbers, or press the Pick-Up button
to execute dialing.”
6. (Dialing)
Press the pick-up button or say “Dial”,
then go to Step 7.
(Adding/inputting telephone
number)
Say, “XXXX” (desired telephone
number), then go to Step 5.
(Telephone number correction)
Say, “Go Back”. The prompt replies,
“Go Back. The last entered numbers
have been removed.”. Then go back to
Step 3.
7. Prompt: “Dialing”
Making calls using the phonebook
1. Press the talk button with a short press.
2. Say: [Beep] “Call”
3. Prompt: “Name please.”
4. Say: [Beep] “XXXXX... (Ex. “John's
phone”)” (Say a voice tag registered in
the phonebook.)
5. Prompt: “Calling XXXXX... (Ex.
“John's phone”) XXXX (Ex. “at
home”). Is this correct?” (Voice tag
and phone number location registered
in phonebook).
6. Say: [Beep] “Yes”
7. Prompt: “Dialing”
Redialing function
1. Press the talk button with a short press.
2. Say: [Beep] “Redial”
3. Prompt: “Dialing”
Ending the current call
Press the hang-up button during the call.
▼ DTMF (Dual Tone Multi-Frequency
Signal) Transmission
This function is used
when transmitting
DTMF via the user's voice. The receiver of
a DTMF transmission is generally a home
telephone answering machine or a
company's automated guidance call centre
(When you send tone signals back
according to the voice guidance
recording).
1. Press the talk button with a short press.
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2.Say: [Beep] “XXXX... send” (Say
DTMF code)
3. Prompt: “Sending XXXX... (DTMF
code)”Voice Recognition*
In this section, the basic operation of the
voice recognition is explained.
Activating Voice Recognition
To Activate the Main Menu: Press the
pick-up button or talk button with a short
press.
Ending Voice Recognition
Use one of the following methods:
•Press and hold the talk-button.
•Press the hang-up button.
Skipping Voice Guidance (for faster
operation)
Press and release the talk-button.
NOTE
•The Bluetooth® Hands-Free system is
operable several seconds after the
ignition is switched to ACC or ON
(requires less than 15 seconds).
•When operating the audio unit or the
A/C while using Bluetooth
®
Hands-Free, the beep sounds or voice
guidance (audio unit)/cannot be heard.

Tu t o r i a l
The tutorial explains how to use
Bluetooth
® Hands-Free.
To activate the tutorial, do the following:
1. Press the pick-up button or talk button with a short press.
2. Say: [Beep] “Tutorial”
3. Follow the prompts to receive the
appropriate voice guidance
instructions.
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Commands useable anytime during
voice recognition
“Help” or “Go Back” are commands
which can be used at anytime during voice
recognition.
Help function use
The help function informs the user of all
the available voice commands under the
current conditions.
1.Say: [Beep] “Help”
2. Follow the prompts to receive the
appropriate voice guidance
instructions.
Returning to previous operation
This command is for returning to the
previous operation while in the voice
recognition mode.
Say: [Beep] “Go Back”
To prevent a deterio ration in the voice
recognition rate and voice quality, the
following points should be observed:
•The voice recognition cannot be
performed while voic e guidance or the
beep sound is operating. Wait until
the voice guidance or the beep sound
is finished before saying your
commands.
•Dialects or different wording other than
hands-free prompts cannot be
recognised by voice recognition. Speak
in the wording specified by the voice
commands.
•It is not necessary to face the
microphone or approach it. Speak the
voice commands while maintaining a
safe driving position.
•Do not speak too slow or too loud.
•Speak clearly, without pausing between
words or numbers.
•Close the windows to reduce loud noises
from outside the vehicle, or turn down
the airflow of the air-conditioning
system while Bluetooth
® Hands-Free is
being used.
•Make sure the vents are not directing air
up towards the microphone.
NOTE
If the voice recognition performance is not
satisfactory.
Refer to Voice Recognition Learning
Function (Speaker Enrolment) (Type A) on
page 5-65.
Refer to Troubleshooting on page 5-67.
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Voice Recognition
Learning Function
(Speaker Enrolment)
*
The voice recognition learning function
enables voice recognition appropriate to
the characteristics of the user's voice. If
the recognition of the voice input
commands to the system is not adequate,
this function can largely improve the
system's voice recognition of the user. If
your voice can be recognised sufficiently
without using this function, you may not
realize the added benefit of the function.
To register your voice, the voice input
command list must be read out. Read out
the list when the vehicle is parked.
Perform the registration in as quiet a place
as possible (page 5-63). The registration
must be performed completely. The
required time is a few minutes. The user
needs to be seated in the driver's seat with
the voice input command list for voice
recognition learning visible.
▼ When voice recognition learning is
done for the first time
1. Press the pick-up
button or talk button
with a short press.
2. Say: [Beep] “Voice training”
3. Prompt: “This operation must be
performed in a quiet environment
while the vehicle is stopped. See the
owner's manual for th e list of required
training phrases. Press and release the
talk button when you are ready to
begin. Press the hang-up button to
cancel at any time.”
4. Press the talk butto n with a short press.
5. The voice guidance reads out the voice
input command number (refer to the
voice input command list for voice
recognition learning). (Ex. “Please
read phrase 1”)
6. Say: [Beep] “0123456789” (Say the
voice input command for voice
recognition learning (1 to 8) according
to the voice guidance.)
7. Prompt: “Speaker enrolment is
complete.”
NOTE
If an error occurred in the voice
recognition learning, re-learning can be
done by pressing the talk button with a
short press.
▼ Voice recognition re-learning
If voice recognition learning has already
been done.
1. Press the pick-up button or talk button
with a short press.
2. Say: [Beep] “Voice training”
3. Prompt: “Enrolment is enabled/
disabled. Would you like to disable/
enable or retrain?”
4. Say: [Beep] “Retrain”
5. Prompt: “This operation must be
performed in a quiet environment
while the vehicle is stopped. See the
owner's manual for the list of required
training phrases. Press and release the
talk button when you are ready to
begin. Press the hang-up button to
cancel at any time.”
6. Press the talk butto n with a short press.
7. The voice guidance reads out the voice
input command number (refer to the
voice input command list for voice
recognition learning). (Ex. “Please
read phrase 1”)
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8.Say: [Beep] “0123456789” (Say the
voice input command for voice
recognition learning (1 to 8) according
to the voice guidance.)
9. Prompt: “Speaker en rolment is
complete.”
NOTE
If an error occurred in the voice
recognition learning, re-learning can be
done by pressing the talk button with a
short press.
Voice input command list for voice
recognition learning
When reading out, the following points
must be observed:
•Read out the numbers one at a time
correctly and naturally.
(For example, “1234” must be read out
“one, two, three, four” not “twelve,
thirty four”.)
•Do not read out parentheses. “(” and
hyphens “-” are used for separating
numbers in a phone number.
Ex.
“(888) 555-1212” must be spoken “Eight,
eight, eight, five, fiv e, five, one, two, one,
two.”
Phrase Command
1 0123456789
2 (888) 555-1212
3Call
4Dial
5Setup
6Cancel
7 Continue
8Help
NOTE
•The applicable phrase appears in the
audio display.
•After user voice registration is
completed, voice guidance “Speaker
enrolment is complete” is announced.
Voice recognition learning on/off
1. Press the pick-up button or talk button with a short press.
2. Say: [Beep] “Voice training”
3. Prompt: “Enrolment is enabled/
disabled. Would you like to disable/
enable or retrain?”
4. Say: [Beep] “Disable” or “Enable”
5. When “Disable” is spoken, the voice
recognition learning is turned off.
When “Enable” is spoken, the voice
recognition learning is turned on.
6. Prompt: “Speaker Enrolment is
disabled/enabled.”
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Troubleshooting*
Mazda Bluetooth® Hands-Free Customer Service
If you have any problems with Bluetooth®, contact our toll-free customer service centre.
Phone:
(Germany)
0800 4263 738 (8:00―18:00 Central European Time)
(Except Germany)
00800 4263 7383 (8:00―18:00 Central European Time)
(Worldwide)
49 (0) 6838 907 287 (8:00―18:00 Central European Time)
We b :
http://www.mazdahandsfree.com
Bluetooth
® Device pairing, connection problems
Symptom CauseSolution method
Unable to perform pairing ―First make sure the device is com-
patible with the Bluetooth
® unit,
and then check whether the Blue-
tooth
® function and the Find Mode/
Visible setting*1 on the device are
turned on. If pairin g is still not pos-
sible after this, contact an expert re-
pairer, we recommend an Author-
ised Mazda Repairer or Mazda
Bluetooth
® Hands-Free Customer
Service.
Pairing cannot be performed again The pairing inform
ation paired to
the Bluetooth
® unit or device is not
recognised correctly. Perform pairing using the following
procedure.•Clear “Mazda” stored in the de-
vice.
•Perform pairing again.
Unable to perform pairing The Bluetooth
® function and the
Find Mode/Visible setting*1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth® func-
tion and the Find Mode/Visible set-
ting
*1 on the device are turned on
and pairing or reconnect.
Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently
The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.Move the device to a location in
which radio wave interference is
less likely to occur.
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SymptomCauseSolution method
Does not connect automatically
when starting the engine The pairing information is updated
when the device OS is updated.
Perform pairing again.
*1 Setting which detects the existe
nce of a device external to the Bluetooth® unit.
NOTE
•When the OS of the device is updated, the pairing information may be deleted. If this
happens, reprogramme the pairing information to the Bluetooth
® unit.
•If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, execute the
Bluetooth
® search on your mobile device once again, and pair to a newly detected
“Mazda”.
•Before you pair your device, make sure that Bluetooth® is “ON”, both on your phone and
on the vehicle.
•If Bluetooth®-enabled devices are used in the following locations or conditions,
connection via Bluetooth
® may not be possible.
•The device is in a location hidden from the unit such as behind or under a seat, or
inside the glove compartment.
•The device contacts or is covered by a metal object or body.
•The device is set to power-saving mode.
•Different Bluetooth®-enabled devices can be used for Bluetooth® Hands-Free and
Bluetooth
® audio. For example, device A can be connected as a Bluetooth® Hands-Free
device and device B can be connected as a Bluetooth
® audio device. However, the
following may occur when they are used at the same time.
•The Bluetooth® connection of the device is disconnected.
•Noise occurs in the Hands-Free audio.
•Hands-Free operates slowly.
Voice recognition related problems
Symptom CauseSolution method
Poor voice recognition
•Excessive, slow speech.•Excessive, forceful speech (shout-
ing).
•Speaking before the beep sound
has ended.
•Loud noise (speaking or noise from
outside/inside vehicle).
•Airflow from A/C is blowing
against the microphone.
•Speaking in off-standard expres-
sions (dialect). Regarding the causes indicated on
the left, be careful with how you
speak. In addition, when numbers
are spoken in a sequence, recogni-
tion ability will imp
rove if no stop is
placed between the numbers.
False recognition of numbers
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SymptomCauseSolution method
Poor voice recognition There is a malfunction in the micro-
phone.A poor connection or malfunction
with the microphone may have oc-
curred. Consult an expert repairer,
we recommend an Authorised Maz-
da Repairer.
Phone-related voice recognition is
disabled There is a problem with the connec-
tion between the Bluetooth
® unit
and the device. If there is any malfunction after
checking the pairin
g situation, check
for device pairing or connection
problems.
Names in the phonebook are not
easily recognised The Bluetooth
® system is under a
condition in which recognition is
difficult. By carrying out the following meas-
ures, the rate of recognition will im-
prove.•Clear memory from the phonebook
which is not used very often.
•Avoid shortened names, use full
names. (Recognitio
n improves the
longer the name is. By not using
names such as “Mum”, “Dad”, rec-
ognition will improve.)
When operating the audio, a song
name is not recognised Song names cannot be recognised
by voice.
―
You want to skip guidance ―Guidance can be skipped by quickly
pressing and releasing the Talk but-
ton.
Regarding proble
ms with calls
Symptom CauseSolution method
When starting a call, vehicle noise
from the other party can be heard For about three seconds after start-
ing a call, the Bluetooth
® unit's
Noise Suppression function requires
time to adapt to the call environ-
ment. This does not indicate a problem
with the device.
The other party cannot be heard or
the speaker's voice is quiet The volume is set at zero or low. Increase the volume.
Other problems
Symptom
CauseSolution method
The indication for the remaining
battery is different between the ve-
hicle and the device The indication method is different
between the vehicle and the device.
―
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SymptomCauseSolution method
When a call is made from the vehi-
cle, the telephone number is updated
in the incoming/outgoing call record
but the name does not appear The number has not
been registered
into the phonebook. If the number has been registered
into the phonebook, the incoming/
outgoing call record is updated by
the name in the phonebook when
the engine is restarted.
The cell phone does not synchronize
with the vehicle regarding the in-
coming/outgoing call record Some types of cell phones do not
synchronize automatically.
Operate the cell p
hone for synchro-
nization.
It takes a long time to complete the
function for changing the language A maximum of 60 seconds is re-
quired.
―
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Basic Operation Method
NOTE
The explanation of functions described in this manual may differ from the actual operation,
and the shapes of screens and buttons and the letters and characters displayed may also
differ from the actual appearance.
Additionally, depending on future software updates, the content may successively change
without notice.
Audio Set (Type B) has three different human interfaces.
•Commander switch
•Touch panel
•Voice recognition with steering switch and microphone
Refer to Voice Recogn ition on page 5-118.
▼Commander switch operation
NOTE
For safety reasons, some operations are disabled while the vehicle is being driven.
Volume dial operation
Volume dial
Press the volume dial to switch the audio MUTE on and off.
Turn the volume dial to adjust t
he volume. The volume increases by turning the dial
clockwise, and decreases by turning it anticlockwise.
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