phone MAZDA MODEL CX-5 2017 (in English) Repair Manual

8–3
Customer Information and Reporting Safety Defects
Customer Assistance
STEP 2: Contact Mazda North American Operations
If for any reason you feel the need for further assistance after contact\
ing your dealership
management or it becomes necessary to have the components or wiring syst\
em for the
supplementary restraint system modifi ed to accommodate a person with certain medical
conditions in accordance with a certi fi ed physician, you can reach Mazda North American
Operations by one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including how to locate or contact a local Ma\
zda dealership in
the U.S., can be found here.

E-mail: click on “Contact Us” located on the “Inside Mazda” \
tab, or at the bottom of the
page at www.MazdaUSA.com

By phone at: 1 (800) 222-5500

By letter at:
Attn: Customer Assistance
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you ef fi ciently and effectively, please help us by providing the following
information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identi fi cation Number (17 digits, noted on your registration or title or locate\
d on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)


If you live outside the U.S.A., please contact your nearest Mazda Distri\
butor.
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8–7
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Canada)
Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. \
All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in to\
p condition.
In our experience, any questions, problems, or complaints regarding the \
operation of your
Mazda or any other general service transactions are most effectively resolved by your dealer.
If the cause of your dissatisfaction cannot adequately be addressed by n\
ormal dealership
procedures, we recommend that you take the following steps:
STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Servic\
e Manager has
already reviewed your concerns, contact the owner of the dealership or i\
ts General Manager.
STEP 2: Contact the Mazda Regional Offi ce
If you feel that you still require assistance, ask the dealer Service Ma\
nager to arrange for
you to meet the local Mazda Service Representative. If more expedient, c\
ontact Mazda
Canada Inc. Regional Offi ce nearest you for such arrangements. Regional Of fi ce address
and phone numbers are shown (page 8-9 ).
STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfi ed, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800) 263-
4680.
Provide the Department with the following information:


1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identi fi cation Number (VIN). Refer to the Vehicle Identi fi cation Number on page
9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction


The Department, in cooperation with the local Mazda Service Representati\
ve, will review
the case to determine if everything possible has been done to ensure you\
r satisfaction.

Please recognize that the resolution of service problems in most cases r\
equires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.
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8–10
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized Mazda
Dealers have the knowledge and the tools to keep your Mazda vehicle in t\
op condition.
If you have any questions or recommendations for improvement regarding t\
he service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend \
that you take
the following steps:
STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
STEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative.
Refer to Importer/Distributor on page 8-13 .

Please help us by providing the following information:


1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identifi cation Number (17 digits, noted on your registration or title or locate\
d on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

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8–11
Customer Information and Reporting Safety Defects
Customer Assistance
Customer Assistance (Mexico)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your M\
azda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding t\
he service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend \
that you take
the following steps:
Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
  If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
   If it becomes necessary to have the components or wiring system for the \
supplementary
restraint system modi fi ed to accommodate a person with certain medical condition in
accordance with a certi fi ed physician you must contact your dealership in order to avoid
the potential loss of the warranty of your vehicle which may occur if so\
me third party is
hired by the customer to make any modi fi cations to this system.


Log on: at www.mazdamexico.com.mx

Answers to many questions, including how to locate or contact a local Ma\
zda dealership in
Mexico, can be found here.

E-mail: click on “Contactanos” at the top of the page at www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA (62932)

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani #150, PB Col. Lomas de Santa Fe
Mexico, D.F. C.P. 05300
Del. Cuajimalpa de Morelos
Tel: Customer Assistance
01 800 01 MAZDA(62932).

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8–12
Customer Information and Reporting Safety Defects
Customer Assistance
In order to serve you effi ciently and effectively, please help us by providing the following
information:


1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identi fi cation Number (17 digits, noted on your registration or title or locate\
d on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

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8–15
Customer Information and Reporting Safety Defects
Reporting Safety Defects
Reporting Safety Defects (Canada)
Canadian customers who wish to report a safety-related defect to Transport Canada, Defect
Investigations and Recalls, may telephone the toll free hotline 1-800-33\
3-0510, or contact
Transport Canada by mail at: Transport Canada, ASFAD, Place de Ville Tower C,
330 Sparks Street, Ottawa ON K1A 0N5.

For additional road safety information, please visit the Road Safety web\
site at:
http://www.tc.gc.ca/roadsafety/menu.htm
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8–19
Customer Information and Reporting Safety Defects
Warranty
Add-On Non-Genuine Parts and Accessories
Non-genuine parts and accessories for Mazda vehicles can be found in stores.
These may fi t your vehicle, but they are not approved by Mazda for use with Mazda
vehicles. When you install non-genuine parts or accessories, they could affect your vehicle's
performance or safety systems; the Mazda warranty doesn't cover this. Be\
fore you install
any non-genuine parts or accessories, consult an Authorized Mazda Dealer.
WARNING
Always consult an Authorized Mazda Dealer before you install non-genuine parts or
accessories: Improperly designed parts or accessories could seriously aff ect your vehicle's performance
or safety systems. This could cause you to have an accident or increase your chances of
injuries in an accident.

Be very careful in choosing and installing add-on electrical equipment, such as mobile
telephones, two-way radios, stereo systems, and car alarm systems: Incorrectly choosing or installing improper add-on equipment or choosing an improper
installer is dangerous. Essential systems could be damaged, causing engine stalling, air-
bag (SRS) activation, ABS/TCS/DSC inactivation, or a fi re in the vehicle.

Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add-on non-genuine parts or accessories.
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8–20
Customer Information and Reporting Safety Defects
Cell Phones
Cell Phones Warning
WARNING
Please comply with the legal regulations concerning the use of communication
equipment in vehicles in your country: Use of any electrical devices such as cell phones, computers, portable radios, vehicle
navigation or other devices by the driver while the vehicle is moving is dangerous. Dialing
a number on a cell phone while driving also ties-up the driver's hands. Use of these
devices will cause the driver to be distracted and could lead to a serious accident. If a
passenger is unable to use the device, pull off the right-of-way to a safe area before use.
If use of a cell phone is necessary despite this warning, use a hands-free system to at least
leave the hands free to drive the vehicle. Never use a cell phone or other electrical devices
while the vehicle is moving and, instead, concentrate on the full-time job of driving.

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8–44
Customer Information and Reporting Safety Defects
Declaration of Conformity
FCC ID: NT8MBLUEC09 IC:3043A-MBLUEC09
This device complies with Part 15 of the FCC Rules and with RSS-210 of I\
ndustry Canada.
Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interferenc\
e that may cause undesired operation.

WARNING
Changes or modifi cations not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.

The term “IC: ” before the radio certi fi cation number only signi fi es that Industry Canada
technical speci fi cations were met.
The antenna used for this transmitter must not be co-located or operatin\
g in conjunction
with any other antenna or transmitter. End-users and installers must be provided with
installation instructions and transmitter operating conditions for satis\
fying RF exposure
compliance.
Mazda Bluetooth
® Hands-Free Customer Service   U.S.A. Phone: 800-430-0153 (Toll-free) Web: www.mazdausa.com/mazdaconnect  Canada Phone: 800-430-0153 (Toll-free) Web: www.mazdahandsfree.ca
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8–45
Customer Information and Reporting Safety Defects
Declaration of Conformity
Mexico
   Brief description: Bluetooth module for Hands-free telephone and streami\
ng audio  Name and address of the importer: Refer to "MEXICO" (page 8-13 ) in Importer/
Distributor section.
   Brand name of the product: Visteon Corporation.  Model name of the product: MAZ  Names and addresses of where the warranty can be served: Refer to "MEXIC\
O" (page
8-13 ) in Importer/Distributor section.
   Names and addresses of where to acquire spare parts, consumables and acc\
essories: Refer
to "MEXICO" (page 8-13 ) in Importer/Distributor section.
   Warranty period, items covered by the warranty and its possible limitatio\
ns or exceptions:
Refer to the Warranty Booklet for detailed warranty information.
   Warranty procedure: Center of Attention to Client (CAC) Phone: 01-800-01-MAZDA Web: www.mazdamexico.com.mx  Electrical speci fi cations: Voltage: 9-16V, Frequency: 2.4Ghz, Current: 270mA(Typ)
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