phone MAZDA MODEL CX-5 2017 (in English) Owner's Guide

5–65
Interior Features
Audio Set [Type A (non-touchscreen)]
Troubleshooting
Mazda Bluetooth ® Hands-Free Customer Service
If you have any problems with Bluetooth
® , contact our toll-free customer service center.    U.S.A.  Phone: 800-430-0153 (Toll-free) Web: www.mazdausa.com/mazdaconnect   Canada  Phone: 800-430-0153 (Toll-free) Web: www.mazdahandsfree.ca   Mexico  Center of Attention to Client (CAC) Phone: 01-800-01-MAZDA (Toll-free) Web: www.mazdamexico.com.mx

Bluetooth
® Device pairing, connection problems
Symptom Cause Solution method
Unable to perform pairing — First make sure the device is
compatible with the Bluetooth
®
unit, and then check whether the
Bluetooth
® function and the Find
Mode/Visible setting *1 on the device
are turned on. If pairing is still
not possible after this, contact an
Authorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
Pairing cannot be performed again The pairing information paired to
the Bluetooth
® unit or device is not
recognized correctly. Perform pairing using the following
procedure.  Clear “Mazda” stored in the device.
 Perform pairing again.
Unable to perform pairing The Bluetooth
® function and the
Find Mode/Visible setting *1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth ®
function and the Find Mode/Visible
setting
*1 on the device are turned on
and pairing or reconnect.
Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently
The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants. Move the device to a location in
which radio wave interference is less
likely to occur.
Does not connect automatically
when starting the engine The pairing information is updated
when the device OS is updated.
Perform pairing again.
*1 Setting which detects the existence of a device external to the Bluetoot\
h
® unit

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5–66
Interior Features
Audio Set [Type A (non-touchscreen)]
NOTE
  When the OS of the device is updated, the pairing information may be del\
eted. If this
happens, reprogram the pairing information to the Bluetooth ® unit.  If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, \
execute the Bluetooth ®
search on your mobile device once again, and pair to a newly detected “Ma\
zda”.
   Before you pair your device, make sure that Bluetooth ® is “ON”, both on your phone and
on the vehicle.
   If Bluetooth ® -enabled devices are used in the following locations or conditions,
connection via Bluetooth ® may not be possible.    The device is in a location hidden from the unit such as behind or under a seat, or
inside the glove compartment.
  The device contacts or is covered by a metal object or body.  The device is set to power-saving mode.   Different Bluetooth ® -enabled devices can be used for Bluetooth ® Hands-Free and
Bluetooth ® audio. For example, device A can be connected as a Bluetooth ® Hands-
Free device and device B can be connected as a Bluetooth ® audio device. However, the
following may occur when they are used at the same time.
   The Bluetooth ® connection of the device is disconnected.  Noise occurs in the Hands-Free audio.  Hands-Free operates slowly.


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5–67
Interior Features
Audio Set [Type A (non-touchscreen)]
Voice recognition related problems
Symptom Cause Solution method
Poor voice recognition
 Excessive, slow speech.
 Excessive, forceful speech
(shouting).

 Speaking before the beep sound
has ended.

 Loud noise (speaking or noise from
outside/inside vehicle).

 Airfl ow from A/C is blowing
against the microphone.

 Speaking in off-standard
expressions (dialect). Regarding the causes indicated
on the left, be careful with how
you speak. In addition, when
numbers are spoken in a sequence,
recognition ability will improve
if no stop is placed between the
numbers.
False recognition of numbers
Poor voice recognition There is a malfunction in the
microphone. A poor connection or malfunction
with the microphone may have
occurred. Consult an Authorized
Mazda Dealer.
Phone-related voice recognition is
disabled There is a problem with the
connection between the Bluetooth
®
unit and the device. If there is any malfunction after
checking the pairing situation, check
for device pairing or connection
problems.
Names in the phonebook are not
easily recognized The Bluetooth
® system is under a
condition in which recognition is
diffi cult. By carrying out the following
measures, the rate of recognition
will improve.
 Clear memory from the phonebook
which is not used very often.

 Avoid shortened names, use full
names. (Recognition improves the
longer the name is. By not using
names such as “Mom”, “Dad”,
recognition will improve.)
When operating the audio, a song
name is not recognized Song names cannot be recognized
by voice.
—
You want to skip guidance — Guidance can be skipped by quickly
pressing and releasing the Talk
button.

Regarding problems with calls
Symptom
Cause Solution method
When starting a call, vehicle noise
from the other party can be heard For about three seconds after
starting a call, the Bluetooth
®
unit's Noise Suppression function
requires time to adapt to the call
environment. This does not indicate a problem
with the device.
The other party cannot be heard or
the speaker's voice is quiet The volume is set at zero or low. Increase the volume.

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Interior Features
Audio Set [Type A (non-touchscreen)]
Other problems
Symptom Cause Solution method
The indication for the remaining
battery is different between the
vehicle and the device The indication method is different
between the vehicle and the device.
—
When a call is made from the
vehicle, the telephone number is
updated in the incoming/outgoing
call record but the name does not
appear The number has not been registered
into the phonebook. If the number has been registered
into the phonebook, the incoming/
outgoing call record is updated by
the name in the phonebook when the
engine is restarted.
The cell phone does not synchronize
with the vehicle regarding the
incoming/outgoing call record Some types of cell phones do not
synchronize automatically.
Operate the cell phone for
synchronization.
It takes a long time to complete the
function for changing the language A maximum of 60 seconds is
required.
—

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5–69
Interior Features
Audio Set [Type B (touchscreen)]
Basic Operation Method
NOTE
The explanation of functions described in this manual may differ from the actual
operation, and the shapes of screens and buttons and the letters and cha\
racters displayed
may also differ from the actual appearance.
Additionally, depending on future software updates, the content may successively cha\
nge
without notice.

Audio Set (Type B) has three different human interfaces.   Commander switch  Touch panel  Voice recognition with steering switch and microphone Refer to Voice Recognition on page 5-121 .
Commander switch operation
NOTE
For safety reasons, some operations are disabled while the vehicle is being driven.
Volume dial operation

Volume dial

Press the volume dial to switch the audio MUTE on and off.
Turn the volume dial to adjust the volume. The volume increases by turning the dial
clockwise, and decreases by turning it counterclockwise.
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Interior Features
Audio Set [Type B (touchscreen)]
Switches around commander knob


The following operations can be done by pressing the switches around the\
commander knob.

: Displays the home screen.

: Displays the Entertainment screen.

: Displays the Navigation screen (Only navigation-equipped vehicles). Fo\
r operation of the Navigation screen, refer to the navigation system manual. If the \
SD card for
the navigation system is not inserted, the compass indicating the direct\
ion in which
the vehicle is moving is displayed.

: Displays the Favorites screen. Long-press to store particular items in F\
avorites. (Radio, phonebook and destination of the navigation system can be programmed.)

: Returns to previous screen.
Commander knob operation



(Selection of icons on screen)
1. Tilt or turn the commander knob and move the cursor to the desired icon.
2. Press the commander knob and select the icon.

NOTE
Long-press operation of the commander knob is also possible for some functions.\

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Interior Features
Audio Set [Type B (touchscreen)]
Bluetooth ®
Introduction
Bluetooth ® Hands-Free outline
When a Bluetooth
® device (mobile phone) is connected to the vehicle's Bluetooth ® unit via
radio wave transmission, a call can be made or received by pressing the \
talk button, pick-
up button, or hang-up button on the audio remote control switch, or by o\
perating the center
display. For example, even if a device (mobile phone) is in your coat pocket,\
a call can be
made without taking the device (mobile phone) out and operating it dir\
ectly.
Bluetooth
® audio outline
When a portable audio unit equipped with the Bluetooth
® communication function is paired
to the vehicle, you can listen to music stored on the paired portable au\
dio device from the
vehicle's speakers. It is not necessary to connect the portable audio de\
vice to the vehicle's
external input terminal. After programming, operate the vehicle audio control panel to play/
stop the audio.

NOTE
   For your safety, a device can be paired only when the vehicle is parked. If the vehicle
starts to move, the pairing procedure will end. Park the vehicle in a safe place before
pairing.
  The communication range of a Bluetooth ® equipped device is about 10 meters (32 ft) or
less.
   Basic audio operation is available using voice commands even if Bluetoot\
h ® is not
connected.
   For safety reasons, operation of the center display is disabled while the vehicle is\
being
driven. However, items not displayed in gray can be operated using the commander
switch while the vehicle is being driven.

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Interior Features
Audio Set [Type B (touchscreen)]
CAUTION
Some Bluetooth ® mobile devices are not compatible with the vehicle. Consult an
Authorized Mazda Dealer, Mazda's call center or Web support center for information
regarding Bluetooth
® mobile device compatibility:

 U.S.A. Phone: 800-430-0153 Web: www.mazdausa.com/mazdaconnect Canada Phone: 800-430-0153 Web: www.mazdahandsfree.ca  Mexico Center of Attention to Client (CAC) Phone: 01-800-01-MAZDA Web: www.mazdamexico.com.mx
Applicable Bluetooth ® specifi cation (Recommended)
Ver. 1.1/1.2/2.0
EDR/2.1 EDR/3.0 (conformity)
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Interior Features
Audio Set [Type B (touchscreen)]
Component Parts
Microphone
Talk button, Pick-up button and Hang-up button
Microphone Audio unit
Talk button
Hang-up button Pick-up button

Microphone (hands-free)
The microphone is used for speaking voice commands or when making a Hand\
s-free call.
Talk button
Activates the voice recognition. In addition, it skips the voice guidanc\
e.
Pick-up button
Responds to incoming calls. In addition, after selecting a contact or di\
aling a number, it
places the call when the button is pressed.
Hang-up button
Ends the call or refuses an incoming call. In addition, it ends the voic\
e recognition
operation.
Commander switch
The commander switch is used for volume adjustment and display operation\
. Tilt or turn the
commander knob to move the cursor. Press the commander knob to select the icon.
Volume adjustment
The volume dial of the commander switch is used to adjust the volume. Turn the dial to the
right to increase volume, to the left to decrease it.
The volume can also be adjusted using the volume button on the steering \
wheel.
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Interior Features
Audio Set [Type B (touchscreen)]
Bluetooth ® Preparation
Device pairing
To use Bluetooth ® audio and Hands-Free,
the device equipped with Bluetooth ® has
to be paired to the unit using the following
procedure. A maximum of seven devices
including Bluetooth
® audio devices and
hands-free mobile phones can be paired.
NOTE
   The Bluetooth ® system may not operate
for 1 or 2 minutes after the ignition
is switched to ACC or ON. However,
this does not indicate a problem. If the
Bluetooth
® system does not connect
automatically after 1 or 2 minutes have
elapsed, make sure that the Bluetooth
®
setting on the device is normal and
attempt to reconnect the Bluetooth
®
device from the vehicle side.
   If Bluetooth ® -enabled devices are used
in the following locations or conditions,
connection via Bluetooth
® may not be
possible.
   The device is in a location hidden
from the center display such as
behind or under a seat, or inside the
glove compartment.
  The device contacts or is covered by
a metal object or body.
  The device is set to power-saving
mode.


Pairing Procedure
1. Select the
icon on the home screen
to display the Settings screen.
2. Select the
tab.
3. Select
.
4. Turn the Bluetooth ® setting on.
5. Select
to display the
message and switch to the device
operation.
6. Using your device, perform a search for the Bluetooth
® device (Peripheral
device).
7. Select “Mazda” from the device list searched by the device.
8. (Device with Bluetooth
® version 2.0)
Input the displayed 4-digit pairing code into the device.
(Device with Bluetooth
® version 2.1
or higher)
Make sure the displayed 6-digit code on the audio is also displayed on the
device, and touch the
.
Connection permission and phonebook access permission for your mobile
device may be required depending on
the mobile device.
9. If pairing is successful, the functions of the device connected to Bluetooth
® are
displayed.
10. (Devices compatible with Mazda E-mail / SMS function)
SMS (Short Message Service) messages, and E-mail for the device are
downloaded automatically. A download
permission operation for your device
may be required depending on the
device.

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