phone MAZDA MODEL CX-9 2021 Owner's Guide

Customer Assistance (Mexico)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in
top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
▼Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda
Dealer. This is the quickest and best way to
address the issue.
If your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then pl ease contact the GENERAL MANAGER of
the dealership or the OWNER.
If it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical condition in
accordance with a certified physician you must contact your dealership in order to avoid
the potential loss of the warranty of your vehicle which may occur if some third party is
hired by the customer to make any modifications to this system.

Log on: at www.mazdamexico.com.mx

Answers to many questions, including how to locate or contact a local Mazda dealership in
Mexico, can be found here.

E-mail: click on “Contactanos” at the top of the page at www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA (62932)

By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani 400 PB, Col. Santa Fe Cuajimalpa, Delegación Cuajimalpa de Morelos, Ciudad
de México, CP 05348
Tel: Customer Assistance
Customer Information and Reporting Safety Defects
Customer Assistance
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01 800 01 MAZDA(62932).

In order to serve you efficiently and effectively, please help us by providing the following
information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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Reporting Safety Defects (Canada)
Canadian customers who wish to report a safety-related defect and concern to Transport
Canada, Defect Investigations and Recalls, may telephone the toll free hotline
1-800-333-0510, or go to the Road Safety website at:
https://www.tc.gc.ca/en/services/road.html
Customer Information and Reporting Safety Defects
Reporting Safety Defects
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Add-On Non-Genuine Parts and Accessories
Non-genuine parts and accessories for Mazda vehicles can be found in stores.
These may fit your vehicle, but they are not approved by Mazda for use with Mazda
vehicles. When you install non-genuine parts or accessories, they could affect your vehicle's
performance or safety systems; the Mazda warr anty doesn't cover this. Before you install
any non-genuine parts or accessories, consult an Authorized Mazda Dealer.
WARNING
Always consult an Authorized Mazda Dealer before you install non-genuine parts or
accessories:
Improperly designed parts or accessories could seriously affect your vehicle's performance or
safety systems. This could cause you to have an accident or increase your chances of injuries
in an accident.
Be very careful in choosing and installing add-on electrical equipment, such as mobile
telephones, two-way radios, stereo systems, and car alarm systems:
Incorrectly choosing or installing improper add-on equipment or choosing an improper
installer is dangerous. Essential systems could be damaged, causing engine stalling, air-bag
(SRS) activation, ABS/TCS/DSC inacti vation, or a fire in the vehicle.
Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add-on non-genuine parts or accessories.
Customer Information and Reporting Safety Defects
Wa r r a n t y
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Cell Phones Warning
WA R N I N G
Please comply with the legal regulations concerning the use of communication equipment in
vehicles in your country:
Use of any electrical devices such as cell phones, computers, portable radios, vehicle
navigation or other devices by the driver while the vehicle is moving is dangerous. Dialing a
number on a cell phone while driving also ties-up the driver's hands. Use of these devices will
cause the driver to be distracted and could lead to a serious accident. If a passenger is unable
to use the device, pull off the right-of-way to a safe area before use. If use of a cell phone is
necessary despite this warning, use a hands-free system to at least leave the hands free to
drive the vehicle. Never use a cell phone or othe r electrical devices while the vehicle is moving
and, instead, concentrate on the full-time job of driving.
Customer Information and Reporting Safety Defects
Cell Phones
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Name and address of the importer: Refer to "MEXICO" (page 8-13) in Importer/
Distributor section.
Brand name of the product: Visteon Corporation
Names and addresses of where the warranty can be served: Refer to "MEXICO" (page
8-13) in Importer/Distributor section.
Names and addresses of where to acquire spare parts, consumables and accessories: Refer
to "MEXICO" (page 8-13) in Importer/Distributor section.
Warranty period, items covered by the warranty and its possible limitations or exceptions:
Refer to the Warranty Booklet for detailed warranty information.
Warranty procedure:
Centre of Attention to Client (CAC)
Phone: 01-800-01-MAZDA
Web: www.mazdamexico.com.mx
Brief description: Automotive Electronics Infotainment Head Unit
Model name of the product: MAZDA_GEN_65_CMU
Homologation ID: RCPJOMA13-1301
Electrical specifications:
Voltage: 10-16V, Frequency: 2.4GHz, Current: 1A(Typ)
Customer Information and Reporting Safety Defects
Declaration of Conformity
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Name and address of the importer: Refer to "MEXICO" (page 8-13) in Importer/
Distributor section.
Brand name of the product: Visteon Corporation
Names and addresses of where the warranty can be served: Refer to "MEXICO" (page
8-13) in Importer/Distributor section.
Names and addresses of where to acquire spare parts, consumables and accessories: Refer
to "MEXICO" (page 8-13) in Importer/Distributor section.
Warranty period, items covered by the warranty and its possible limitations or exceptions:
Refer to the Warranty Booklet for detailed warranty information.
Warranty procedure:
Centre of Attention to Client (CAC)
Phone: 01-800-01-MAZDA
Web: www.mazdamexico.com.mx
Brief description: Automotive Electronics Infotainment Head Unit
Model name of the product: MAZDA_68_CMU
Homologation ID: --
Electrical specifications:
Voltage: 10-16V, Frequency: 2.4GHz, Current: 1A(Typ)
Customer Information and Reporting Safety Defects
Declaration of Conformity
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Index
A
Accessory Socket.............................. 5-59
Active Driving Display..................... 4-56
Adaptive Front Lighting System
(AFS)............................................... 4-117
Add-On Non-Genuine Parts and
Accessories........................................ 8-19
Advanced Key
Advanced keyless entry system... 3-10
Operational range........................ 3-11
Advanced Key Removed from Vehicle
Warning Beep.................................... 7-48
Advanced Smart City Brake Support
(Advanced SCBS)........................... 4-169
Collision warning.... .................. 4-171
Stopping the Advanced Smart City
Brake Support (Advanced SCBS)
system operation........................ 4-171
Air Bag Systems............................... 2-69
Air Bag/Seat Belt Pretensioner System
Warning Beep.................................... 7-47
Antilock Brake System (ABS)........ 4-102
Armrest Box...................................... 5-70
AUTOHOLD..................................... 4-96
AUTOHOLD Warning Beep.............7-49
Automatic Transaxle......................... 4-59
Active Adaptive Shift (AAS)...... 4-61
Automatic transaxle controls....... 4-59
Direct mode................................. 4-68
Driving tips..................................4-69
Manual shift mode.......................4-62
Shift-lock system...... ................... 4-60
Transaxle ranges.......................... 4-60
B
Battery............................................... 6-30 Maintenance.................................6-32
Replacement................................ 6-32
Specifications.................................9-4
Battery Runs Out.............................. 7-19
Jump-starting............................... 7-19
Blind Spot Monitoring (BSM)........ 4-121 Canceling operation of Blind Spot
Monitoring (BSM).....................4-125
Blind Spot Monitoring (BSM) Warning
Beep...................................................7-50
Body Lubrication.............................. 6-25
Bottle Holder..................................... 5-68
Brakes
Brake assist.................................. 4-95
Electric parking brake (EPB)...... 4-92
Foot brake....................................4-92
Pad wear indicator....................... 4-95
Warning light............................... 4-94
Break-In Period................................. 3-49
C
Capacities............................................ 9-5
Carbon Monoxide......... .................... 3-31
Cell Phones....................................... 8-20
Center Console.................................. 5-69
Child Restraint Categories of child-restraint
systems.........................................2-49
Child-restraint precautions.......... 2-44
Child-restraint system
installation................................... 2-49
Child-restraint system suitability for
various seat positions table..........2-51
Installing child-restraint
systems.........................................2-55
ISOFIX child-restraint systems
(Mexico)...................................... 2-64
LATCH child-restraint systems
(Except Mexico).......................... 2-64
Child Safety Locks for Rear Doors... 3-19
Climate Control System...................... 5-2 Dual-zone automatic climate
control............................................ 5-5
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