MAZDA MODEL TRIBUTE 2011 Owners Manual (in English)

CUSTOMER ASSISTANCE (PUERTO RICO & VIRGIN ISLANDS)
Your complete and permanent satisfaction is our business. That is why all
Authorized Mazda Dealers have the knowledge and the tools to keep
your Mazda vehicle in top condition.
If you have any questions or recommendations for improvement
regarding the service of your Mazda vehicle or servicing by Authorized
Mazda Dealer personnel, we recommend that you take the following
steps:
STEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest
and best way to address the issue. If your concern has not been resolved
by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS
MANAGER, then please contact the GENERAL MANAGER of the
authorized dealer or the OWNER.
STEP 2
If, after following STEP 1, you feel the need for further assistance, please
contact your area’s Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration
or title or located on the upper driver’s side corner of the dash)
4. Purchase date and current mileage
5. Your authorized dealer’s name and location
6. Your question(s)
If you would like to write a letter, please address it to the following,
Attn: Customer Assistance
Plaza Motors Corp.
Mazda de Puerto Rico
P.O. Box 362722
San Juan, Puerto Rico
00936–2722
Tel: 787-788-9300
This way, we can be sure to respond to you as efficiently as possible.
That is our goal.
If you live outside the U.S.A., please contact your nearest Mazda
Distributor.
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IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to the
vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership
of a new vehicle or the first 18,000 miles (29,000 km), whichever occurs
first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity
(a defect or condition that substantially impairs the use, value or
safety of the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total
of more than 30 calendar days (not necessarily all at one time).
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Mazda North American Operations
7755, Irvine Center Drive
Irvine, CA 92618–2922
MAZDA IMPORTERS/DISTRIBUTORS
U.S.A (Importer/Distributor)
Mazda North American Operations
7755 Irvine Center Drive
Irvine, CA 92618–2922
P.O. Box 19734
Irvine, CA 92623–9734
TEL: 1-800-222-5500 (in U.S.A.)
949-727-1990 (outside U.S.A.)
(Distributor in each area)
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CANADA
Mazda Canada, Inc.
55 Vogell Road
Richmond Hill, Ontario L4B 3K5 Canada
TEL: 1-800-263-4680 (in Canada)
416-609-9909 (outside Canada)
PUERTO RICO & VIRGIN ISLANDS
Plaza Motors Corp. (Mazda de Puerto Rico)
P.O. Box 362722, San Juan, Puerto Rico 00936–2722
TEL: 787-788-9300
GUAM
(d.b.a. Triple J. Enterprises, Inc.)
P.O. Box 6066 Tamuning, Guam
TEL: 671-646-9216
SAIPAN
Pacific International Marianas, Inc.
(d.b.a. Midway Motors)
P.O. Box 887 Saipan, MP 96950
TEL: 670-234-7524
Triple J Saipan, Inc.
(d.b.a. Triple J Motors)
Beach Road
Chalan LauLau
Saipan, MP 96950
TEL: 670-235-4868
AMERICAN SAMOA
Polynesia Motors, Inc.
P.O. Box 1120, Pago Pago, American Samoa 96799
TEL: 684-699-1854
WARRANTIES FOR YOUR MAZDA
•New Vehicle Limited Warranty
•Safety Restraint System Limited Warranty
•Anti-perforation Limited Warranty
•Federal Emission Control Warranty
– Emission Defect Warranty
– Emission Performance Warranty
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•California Emission Control Warranty (if applicable)
•Replacement Parts and Accessories Limited Warranty
•Tire Warranty
NOTE:Detailed warranty information is provided with your Mazda
portfolio.
Outside the United States
Government regulations in the United States require that automobiles
meet specific emission regulations and safety standards. Therefore,
vehicles built for use in the United States, may differ from those sold in
other countries.
The differences may make it difficult or even impossible for your vehicle
to receive satisfactory servicing in other countries. We strongly
recommend that you NOT take your Mazda outside the United States.
However, in the event that you are moving to Canada permanently,
Mazda vehicles built for use in the United States could be eligible for
exportation to Canada with specific vehicle modifications to comply with
the Canadian Motor Vehicle Safety requirements.
Special Note: The above is applicable for permanent import/export
situations and not related to travelers on vacation.
You may have the following problems if you do take your vehicle outside
of the United States:
•Recommended fuel may be unavailable. Any kind of leaded fuel or
low-octane fuel will affect vehicle performance and damage the
emission controls and engine.
•Proper repair facilities, tools, testing equipment, and replacement
parts may not be available.
Please refer to your manufacturers warranty booklet for more
information.
Outside Canada
Government regulations in Canada require that automobiles meet specific
emission regulations and safety standards. Therefore, vehicles built for
use in Canada, may differ from those sold in other countries.
The differences may make it difficult or even impossible for your vehicle
to receive satisfactory servicing in other countries. We strongly
recommend that you NOT take your Mazda outside Canada. However, in
the event that you are moving to the United States permanently, Mazda
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vehicles built for use in Canada could be eligible for exportation to the
United States with specific vehicle modifications to comply with the
United States Federal Motor Vehicle Safety requirements.
Special Note: The above is applicable for permanent import/export
situations and not related to travelers on vacation.
You may have the following problems if you do take your vehicle outside
of Canada:
•Recommended fuel may be unavailable. Any kind of leaded fuel or
low-octane fuel will affect vehicle performance and damage the
emission controls and engine.
•Proper repair facilities, tools, testing equipment, and replacement
parts may not be available.
Please refer to your manufacturers warranty booklet for more
information.
ADD-ON NON-GENUINE PARTS AND ACCESSORIES
Non-genuine parts and accessories for Mazda vehicles can be found in
stores. These may fit your vehicle, but they are not approved by the
manufacturer for use with Mazda vehicles. When you install non-genuine
parts or accessories, they could affect your vehicle’s performance or
safety system; the manufacturer’s warranty doesn’t cover this. Before you
install any non-genuine parts or accessories, consult an Authorized
Mazda Dealer.
WARNING:Installation of Non-Genuine Parts or Accessories:
Installation of non-genuine parts or accessories could be
dangerous. Improperly designed parts or accessories could seriously
affect your vehicle’s performance or safety system. This could cause
you to have an accident or increase your chances of injuries in an
accident. Always consult an Authorized Mazda Dealer before you install
non-genuine parts or accessories.
WARNING:Add-On Electrical and Electronic Equipment:
Incorrectly choosing or installing improper add-on equipment or
choosing an improper installer could be dangerous. Essential systems
could be damaged, causing engine stalling, air-bag (SRS) activation,
ABS inactivation, or a fire in the vehicle. Be very careful in choosing
and installing add-on electrical equipment, such as mobile telephones,
two-way radios, stereo systems, and car alarm systems.
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Mazda assumes no responsibility for death, injury, or expenses that may
result from the installation of add-on non-genuine parts or accessories.
SERVICE PUBLICATIONS
Factory-authorized Mazda service publications are available for owners
who wish to do some of their own maintenance and repair.
When requesting any of our publications through an Authorized Mazda
Dealer, refer to the chart below.
If they don’t have what you need in stock, they can order it for you.
PUBLICATION ORDER NUMBER PUBLICATION DESCRIPTION
9999 95 062B 11 WORKSHOP MANUAL
9999 95 038G 11 WIRING DIAGRAM
9999 95 014C 11 OWNER’S MANUAL
WORKSHOP MANUAL:
Covers recommended maintenance and repair procedures of the drive
train, body and chassis.
WIRING DIAGRAM:
Provides electrical schematics as well as component location for the
entire electrical system.
OWNER’S MANUAL:
This booklet contains information regarding the proper care and
operation of your vehicle. This is not a technician’s manual.
Please note that your Authorized Mazda Dealership has trained
personnel and special service tools to correctly and safely
maintain Mazda vehicles.
REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has a defect that could cause a crash, or
could cause injury or death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA) in addition to notifying
Mazda Corporation.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or Mazda Corporation.
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To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at
1–888–327–4236 (TTY: 1–800–424–9153); go tohttp://www.safercar.gov;
or write to:
Administrator
1200 New Jersey Avenue, Southeast
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from
http://www.safercar.gov.
REPORTING SAFETY DEFECTS (CANADA ONLY)
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform Transport
Canada, using their toll-free number: 1–800–333–0510.
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WASHING THE EXTERIOR
Wash your vehicle regularly with cool or lukewarm water and a neutral
pH shampoo.
•Never use strong household detergents or soap, such as dish washing
or laundry liquid. These products can discolor and spot painted
surfaces.
•Never wash a vehicle that is “hot to the touch” or during exposure to
strong, direct sunlight.
•Always use a clean sponge or car wash mitt with plenty of water for
best results.
•Dry the vehicle with a chamois or soft terry cloth towel in order to
eliminate water spotting.
•It is especially important to wash the vehicle regularly during the
winter months, as dirt and road salt are difficult to remove and cause
damage to the vehicle.
•Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle’s
paintwork and trim over time.
•Remove any exterior accessories, such as antennas, before entering a
car wash.
•Suntan lotions and insect repellents can damage any painted
surface; if these substances come in contact with your vehicle,
wash off as soon as possible.
WAXING
Applying a premium paint sealant to your vehicle every six months will
assist in reducing minor scratches and paint damage.
•Wash the vehicle first. Refer toWashing the exteriorfor more
detailed information.
•Do not use waxes that contain abrasives; use a premium liquid wax.
•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
Cleaning
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PAINT CHIPS
Your dealer has touch-up paint to match your vehicle’s color. Touch-up
paint can be used to repair minor scratches to painted surfaces.
•Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
•Always read the instructions before using the products.
ALUMINUM WHEELS AND COVERS
Aluminum wheel rims or covers are coated with a clearcoat paint finish.
In order to maintain their shine:
•Clean with cool or lukewarm water and a neutral pH shampoo.
•Never apply any cleaning chemical to hot or warm wheel rims or
covers.
•Some automatic car washes may cause damage to the finish on your
wheel rims or covers. Chemical-strength cleaners, or cleaning
chemicals, in combination with brush agitation to remove brake dust
and dirt, could wear away the clearcoat finish over time.
•Do not use hydrofluoric acid-based or high caustic-based wheel
cleaners, steel wool, fuels or strong household detergent.
•To remove tar and grease, use Extra Strength Tar and Road Oil
Remover (0000–77–410E-01), available from your authorized Mazda
dealer.
ENGINE
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
•Take care when using a power washer to clean the engine. The
high-pressure fluid could penetrate the sealed parts and cause
damage.
•Never spray the engine or other engine components with water. Water
will damage the engine or other engine components.
•Spray Engine Shampoo and Degreaser (0000–77–410E-09), available at
your authorized Mazda dealer, on all parts that require cleaning and
pressure rinse clean.
•Cover the highlighted areas to prevent water damage when cleaning
the engine.
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•2.5L I4 Engine
•3.0L V6 Engine
•Never wash or rinse the engine while it is running; water in the
running engine may cause internal damage.
•Never wash or rinse any ignition coil, spark plug wire or spark plug
well, or the area in and around these locations.
PLASTIC (NON-PAINTED) EXTERIOR PARTS
Use only approved products to clean plastic parts. These products are
available from your dealer.
•For routine cleaning, use cool or lukewarm water with a neutral pH
shampoo.
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