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Problems with the charging process Problem
Possible causes/consequences and P Solutions
The charge socket flap
cannot be opened. The charge socket flap is not unlocked. X
Unlock the vehicle ( Y
page 81).
If the key battery is discharged: X
Unlock the driver's door using the mechanical key ( Y
page 83).
or X
Unlock the vehicle centrally from the inside ( Y
page 88).
The charge socket flap is unlocked, but the opening mechanism is
jammed. X
Lock the vehicle and unlock it again.
If, after that, the opening mechanism is still jammed: X
Consult a qualified specialist workshop.
The high-voltage battery
is not being charged. The indicator lamp on the vehicle socket does not light up or flashes
red.
A malfunction has occurred during the initialization of the charging
process or during charging. X
Disconnect the charging cable connector from the vehicle socket
and plug it back into the vehicle socket.
If the problem persists: X
Use a different charging station.
or X
Consult a qualified specialist workshop.
The high-voltage battery
is not charged during the
charging process when
connected to a power
socket. The electrical outlet is faulty. X
Have the electrical outlet checked to test if it is functioning prop-
erly.
or X
Use a different electrical outlet.
The charging cable con-
nector cannot be
removed from the vehi-
cle socket. The snap fastener on the charging cable connector is locked. X
Press and hold the button on the charging cable connector. The
snap fastener on the vehicle socket is unlocked. X
Remove the charging cable connector from the vehicle socket.
If the snap fastener on the charging cable connector is locked: X
Press and hold the button on the charging cable connector and try
to release the lock.Charging the high-voltage battery (PLUG-IN HYBRID vehicles) 175
Driving and parking Z

Parking
Important safety notes
G WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system or exhaust
gas flow. There is a risk of fire.
Park the vehicle so that no flammable mate-
rials come into contact with parts of the vehi-
cle which are hot. Take particular care not to
park on dry grassland or harvested grain
fields.
G WARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example: R
release the parking brake. R
shift the automatic transmission out of the
parking position P .R
start the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
! Always secure the vehicle correctly against
rolling away. Otherwise, the vehicle or its driv-
etrain could be damaged.
To ensure that the vehicle is secured against
rolling away unintentionally: R
the electric parking brake must be applied. R
the transmission must be in position P and the
SmartKey must be removed from the ignition
lock. R
the front wheels must be turned towards the
curb on steep uphill or downhill gradients. R
the empty vehicle must be secured at the
front axle with a wheel chock or similar, for
example, on uphill or downhill gradients. R
a laden vehicle must also be secured at the
rear axle with a wheel chock or similar, for
example, on uphill or downhill gradients. Switching off the engine
Important safety notes
G WARNING
The automatic transmission switches to neu-
tral position N when you switch off the engine.
The vehicle may roll away. There is a risk of an
accident.
After switching off the engine, always switch
to parking position P . Prevent the parked vehi-
cle from rolling away by applying the parking
brake.
Vehicles with automatic transmission X
Apply the electric parking brake. X
Shift the transmission to position P .X
With the SmartKey: turn the SmartKey to
position 0 in the ignition lock and remove it.
The immobilizer is activated. X
With the Start/Stop button: press the
Start/Stop button ( Y
page 146).
The engine stops and all the indicator lamps in
the instrument cluster go out.
When the driver's door is closed, this corre-
sponds to SmartKey position 1 . When the
driver's door is open, this corresponds to
SmartKey position 0 : "SmartKey removed".
If you switch the engine off with the transmis-
sion in position R or D , the automatic transmis-
sion shifts to N automatically.
With the SmartKey: if you then open the driv-
er's door or the front-passenger door or remove
the SmartKey from the ignition, the automatic
transmission shifts to P automatically.
With the Start/Stop button: if you then open
the driver's door or the front-passenger door,
the automatic transmission shifts to P automat-
ically.
If you want the automatic transmission to
remain in neutral N , e.g. when having the vehicle
cleaned in an automatic car wash with a towing
system: X
Vehicles with the Start-Stop button:
remove the Start-Stop button from the igni-
tion lock. X
Insert the SmartKey into the ignition lock. X
All vehicles: switch the ignition on.Parking 177
Driving and parking Z

X
Depress the brake pedal and keep it
depressed. X
Shift to neutral N .X
Release the brake pedal. X
Release the electric parking brake. X
Switch off the ignition and leave the SmartKey
in the ignition lock.
The engine can be switched off in an emergency
while the vehicle is in motion by pressing and
holding the Start/Stop button for three sec-
onds. This function operates independently of
the ECO start/stop automatic engine switch-off
function.
Electric parking brake
General notes
G WARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example: R
release the parking brake. R
shift the automatic transmission out of the
parking position P .R
start the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
The function of the electric parking brake is
dependent on the on-board voltage. If the on-
board voltage is low or there is a malfunction in
the system, it may not be possible to apply the
released parking brake. X
If this is the case, only park the vehicle on
level ground and secure it to prevent it rolling
away. X
Shift the automatic transmission to position
P .
It may not be possible to release an applied
parking brake if the on-board voltage is low or
there is a malfunction in the system. Contact a
qualified specialist workshop.
The electric parking brake performs a function
test at regular intervals while the engine is switched off. The sounds that can b e heard while
th
is is occurring are normal.
Applying or releasing manually X
To apply: push handle C .
When the electric parking brake is applied,
the red I (USA only) or $ (Canada
only) indicator lamp lights up in the instru-
ment cluster.
The electric parking brake can also be applied
when the SmartKey is removed. X
To release: pull handle C .
The red I (USA only) or $ (Canada
only) indicator lamp in the instrument cluster
goes out.
The electric parking brake can only be released: R
when the SmartKey is in position 1 or 2 in the
ignition lock ( Y
page 146) or R
if the ignition was switched on using the
Start/Stop button
Applying automatically The electric parking brake is automatically
applied when the transmission is in position P
and: R
the engine is switched off or R
the driver is not wearing a seat belt and the
driver's door is opened.
To prevent the electric parking brake from being
automatically applied, pull handle C .178
Parking
Driving an d parking

R
In order to prevent any salt build-up, apply the
brakes occasionally while paying attention to
the traffic conditions. R
Carefully depress the brake pedal and the
beginning and end of a journey. R
Maintain a greater distance to the vehicle
ahead.
Servicing the brakes
! The brake fluid level may be too low, if: R
if the red brake warning lamp lights up in
the instrument cluster and R
you hear a warning tone while the engine is
running
Observe additional warning messages in the
multifunction display.
The brake fluid level may be too low due to
brake pad wear or leaking brake lines.
Have the brake system checked immediately.
Consult a qualified specialist workshop to
arrange this.
! A function or performance test should only
be carried out on a 2-axle dynamometer. If
you wish to operate the vehicle on such a
dynamometer, please consult a qualified spe-
cialist workshop in advance. You could oth-
erwise damage the drive train or the brake
system.
! The ESP ®
system operates automatically.
The engine and the ignition must therefore be
switched off (the SmartKey must be in posi-
tion 0 or 1 in the ignition lock or the Start/
Stop button must be in position 0 or 1 ) if the
electric parking brake is tested on a brake
dynamometer.
Braking triggered automatically by ESP ®
may
cause severe damage to the brake system.
All checks and maintenance work on the brake
system must be carried out at a qualified spe-
cialist workshop.
Have brake pads installed and brake fluid
replaced at a qualified specialist workshop.
If the brake system has only been subject to
moderate loads, you should test the functional-
ity of your brakes at regular intervals.
Information on BAS (Brake Assist) ( Y
page 68)
and BAS PLUS (Brake Assist PLUS) ( Y
page 69). For safety reasons, Mercedes-Benz recom-
mends only installing the following brake disks
and brake pads/linings: R
brake disks that have been approved by
Mercedes-Benz R
brake pads/linings that have been approved
by Mercedes-Benz or that are of an equivalent
standard of quality
Other brake disks or brake pads/linings can
compromise the safety of your vehicle.
Always replace all brake disks and brake pads/
linings on an axle at the same time. Always
install new brake pa ds/linings when replacing
bra
ke disks.
The vehicle is equipped with lightweight brake
disks to which the wheel assembly with rim and
threaded connection is matched.
The use of brake disks other than those
approved by Mercedes-Benz can change the
track width and is subject to approval, if appli-
cable.
Shock-type loads when handling the brake
disks, such as when changing wheels, can lead
to a reduction in comfort when driving with light-
weight brake disks. Avoid shock-type loads on
the lightweight brake disks, particularly on the
brake plate.
Mercedes-Benz recommends that you only use
brake fluid that has been specially approved for
your vehicle by Mercedes-Benz, or which corre-
sponds to an equivalent quality standard. Brake
fluid which has not been approved for
Mercedes-Benz vehicles or which is not of an
equivalent quality could affect your vehicle's
operating safety.
High-performance and ceramic brakes
(Mercedes AMG vehicles) The AMG brake systems are designed for heavy
loads. This may lead to noise when braking. This
will depend on: R
Speed R
Braking force R
Environmental conditions, such as tempera-
ture and humidity
The wear of individual components of the brake
system, such as the brake pads/linings or brake
discs, depends on the individual driving style
and operating conditions.
For this reason, it is impossible to state a mile-
age that will be valid under all circumstances. An Driving tips 183
Driving and parking Z

aggressive driving style will lead to high wear.
You can obtain more information on this from a
qualified specialist workshop.
New and replaced brake pads and discs only
reach their optimum braking effect after several
hundred kilometers of driving. Compensate for
this by applying greater force to the brake pedal.
Keep this in mind, and adapt your driving and
braking accordingly during this break-in period.
Excessive heavy braking results in correspond-
ingly high brake wear. Observe the brake wear
warning lamp in the instrument cluster and note
any brake status messages in the multifunction
display. Especially for high performance driving,
it is important to maintain and have the brake
system checked regularly.
Driving on wet roads
Hydroplaning If water has accumulated to a certain depth on
the road surface, there is a danger of hydro-
planing occurring, even if: R
you drive at low speeds. R
the tires have adequate tread depth.
For this reason, in the event of heavy rain or in
conditions in which hydroplaning may occur,
you must drive in the following manner: R
lower your speed. R
avoid ruts. R
avoid sudden steering movements. R
brake carefully.
Driving on flooded roads
! Bear in mind that vehicles traveling in front
or in the opposite direction create waves. This
may cause the maximum permissible water
depth to be exceeded.
Failure to observe these notes may result in
damage to the engine, electrical systems and
transmission.
If you have to drive on stretches of road on which
water has collected, please bear in mind that: R
in the case of standing water, the water level
may be no higher than the lower edge of the
vehicle body R
you should drive no faster than at a walking
pace Winter driving
G WARNING
If you shift down on a slippery road surface in
an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
There is an increased danger of skidding and
accidents.
Do not shift down for additional engine brak-
ing on a slippery road surface.
G DANGER
If the exhaust pipe is blocked or adequate
ventilation is not possible, poisonous gases
such as carbon monoxide (CO) may enter the
vehicle. This is the case, e.g. if the vehicle
becomes trapped in snow. There is a risk of
fatal injury.
If you leave the engine or the auxiliary heating
running, make sure the exhaust pipe and area
around the vehicle are clear of snow. To
ensure an adequate supply of fresh air, open a
window on the side of the vehicle that is not
facing into the wind.
Have your vehicle winter-proofed at a qualified
specialist workshop at the onset of winter.
Drive particularly carefully on slippery road sur-
faces. Avoid sudden acceleration, steering and
braking maneuvers. Do not use the cruise con-
trol or DISTRONIC PLUS.
If the vehicle threatens to skid or cannot be
stopped when moving at low speed: X
Shift the transmission to position N .
The outside temperature indicator is not
designed to serve as an ice-warning device and
is therefore unsuitable for that purpose.
Changes in the outside temperature are dis-
played after a short delay.
Indicated temperatures just above the freezing
point do not guarantee that the road surface is
free of ice. The road may still be icy, especially in
wooded areas or on bridges. The vehicle could
skid if you fail to adapt your driving style. Always
adapt your driving style an d drive at a speed to
suit
the prevailing weather conditions.
You should pay special attention to road condi-
tions when temperatures are around freezing
point.184
Driving tips
Driving and parking

i If one of the doors is open, the vehicle is not
lowered.
Vehicle level Setting the raised vehicle level
It is possible to choose between the "Normal"
and "Raised" vehicle levels below a speed of
50 mph (80 km/h). Select the "Normal" setting
for normal road surfaces and "Raised" for driving
with snow chains or on particularly poor road
surfaces. Your selection remains stored even if
you remove the SmartKey from the ignition lock. X
Start the engine.
If indicator lamp D is not lit:X
Press button C .
Indicator lamp D lights up. The vehicle is
raised by 0.6 in (15 mm) compared to the
normal level.
The Vehicle
Rising message appears in the
multifunction display.
i The message disappears after ten seconds,
irrespective of the level reached. If necessary,
the vehicle is raised further.
The "Raised level" setting is canceled if you: R
drive faster than 75 mph (120 km/h). R
drive for approximately three minutes at a
speed over 50 mph (80 km/h).
The "Raised level" remains active when you are
not driving within these speed ranges.
Setting the normal vehicle level X
Start the engine.
If indicator lamp D is lit:X
Press button C . Suspension settings General notes The Adaptive Damping System automatically
controls the calibration of the dampers.
The damping is tuned individually to each wheel
and depends on: R
your driving style, e.g. sporty R
the road surface condition, e.g. bumps R
your individual selection, i.e. sports or com-
fort
Your selection remains stored even if you
remove the SmartKey from the ignition lock.
Sports tuning In the "Sport" and "Sport Plus" drive programs,
the firmer suspension setting ensures even bet-
ter contact with the road. Select this mode when
employing a sporty driving style, e.g. on winding
country roads. X
The vehicle is lowered by 0.6 in (15 mm) com-
pared to the normal level.
Comfort tuning In the "Economy" and "Comfort" drive programs,
the driving characteristics of your vehicle are
more comfortable. Therefore, select this mode if
you favor a more comfortable driving style.
Select comfort mode also when driving fast on
straight roads, e.g. on straight stretches of high-
way. X
The vehicle is raised to the normal level.
When driving at speeds above 80 mph
(125 km/h), the vehicle is automatically low-
ered by 0.6 in (15 mm) in the E and C drive pro-
grams. When driving at speeds below 50 mph
(80 km/h) the vehicle is raised again.
AMG adaptive sport suspension sys-
tem
General notes
The electronically controlled damping system
works continuously. This improves driving
safety and ride comfort.Driving systems 197
Driving and parking Z

Deactivating/activating PARKTRONIC
W
Switc h on th e dashboar dX
Switc h in th e center consoleC
Deactivates/activates PARKTRONICD
Indicator lamp
If indicator lamp D lights up, PARKTRONIC is
deactivated. Active Parking Assis t is then also
deactivated.
i PARKTRONIC is automatically activated
when you turn th e SmartKey to position 2 in
th e ignition lock. Driving systems 20 1
Driving an d parking Z

R
Pay attention to the PARKTRONIC
( Y
page 200) warning messages during the
parking procedure. R
You can intervene in the steering procedure
to correct it at any time. Active Parking Assist
will then be canceled. R
When transporting a load which protrudes
from your vehicle, you should not use Active
Parking Assist. R
Never use Active Parking Assist when snow
chains are installed. R
Make sure that the tire pressures are always
correct. This has a direct influence on the
parking characteristics of the vehicle.
Use Active Parking Assist for parking spaces: R
parallel or at right angles to the direction of
travel R
that are on straight roads, not bends R
that are on the same level as the road, e.g. not
on the pavement
Detecting parking spaces Objects located above the height range of Active
Parking Assist will not be detected when the
parking space is measured. These are not taken
into account when the parking procedure is cal-
culated, e.g. overhanging loads, tail sections or
loading ramps of goods vehicles.
G WARNING
If there are objects above the detection range: R
Active Park Assist may steer too early R
the vehicle may not stop in front of these
objects
You may cause a collision as a result. There is
a risk of an accident.
If objects are located above the detection
range, stop and deactivate Active Parking
Assist.
For further information on the detection range
( Y
page 199). Active Parking Assist does not assist you park-
ing in spaces at right angles to the direction of
travel if: R
two parking spaces are located directly next
to one another R
the parking space is directly next to a low
obstacle such as a low curb R
you park forwards
Active Parking Assist does not assist you park-
ing in spaces that are parallel or at right angles
to the direction of travel if: R
the parking space is on a curb R
the system reads the parking space as being
blocked, for example by foliage or grass pav-
ing blocks R
the area is too small for the vehicle to maneu-
ver into R
the parking space is bordered by an obstacle,
e.g. a tree, a post or a trailer
C
Detected parking space on the left D
Parking symbol

R
if the camera lens is dirty or obstructed
Observe the notes on cleaning
( Y
page 339) R
if the rear of your vehicle is damaged. In this
event, have the camera position and setting
checked at a qualified specialist workshop
The field of vision and other functions of the rear
view camera may be restricted due to additional
accessories on the rear of the vehicle (e.g.
license plate holder, bicycle rack).
i The rear view camera is protected from rain-
drops and dust by means of a flap. When the
rear view camera is activated, this flap opens.
The flap closes again when: R
you have finished the maneuvering process R
you switch off the engine R
you open the trunk
Observe the notes on cleaning ( Y
page 339).
For technical reasons, the flap may remain
open briefly after the rear view camera has
been deactivated.
Activating/deactivating the rear view
camera X
To activate: make sure that the SmartKey is
in position 2 in the ignition lock.X
Make sure that the Activation by R gear
function is selected in the multimedia system
(see the separate operating instructions). X
Engage reverse gear.
The rear view camera flap opens. The multi-
media system shows the area behind the vehi-
cle with guide lines.
The image from the rear view camera is avail-
able throughout the maneuvering process.
To deactivate: the rear view camera deacti-
vates if you shift the transmission to P or after
driving forwards a short distance.
Multimedia display
The rear view camera may show a distorted view
of obstacles, show them incorrectly or not at all.
The rear view camera does not show objects in
the following positions: R
very close to the rear bumper R
under the rear bumper R
in close range above the handle on the trunk
lid ! Objects not at ground level may appear to
be further away than they actually are, e.g.: R
the bumper of a parked vehicle R
the drawbar of a trailer R
the ball coupling of a trailer tow hitch R
the rear section of an HGV R
a slanted post
Use the guidelines only for orientation.
Approach objects no further than the bottom-
most guideline.
C
Yellow guide line at a distance of approx-
imately 13 ft (4.0 m) from the rear of the
vehicle D
White guide line without turning the steering
wheel, vehicle width including the exterior
mirrors (static)

X
Make sure that the SmartKey is in position 2
in the ignition lock. X
Make sure that the Activation by R gear
function is selected in the multimedia system
(see the Digital Operator's Manual). X
To show the 360° camera image: engage
reverse gear.
The multimedia system shows the area
behind the vehicle in split-screen mode. You
see the top view of the vehicle and the image
from the rear view camera.
Selecting the split-screen view or full
screen mode Switching between split screen views: X
To switch to the line with the vehicle icons:
slide 5 the controller.X
To select a vehicle icon: turn the controller.
Switching to full screen mode: X
180° View Turn and press the controller.
i The full screen option is only available in the
following views: R
Top view with picture from the rear view
camera R
Top view with picture from the front camera
Multimedia display
Important safety notes The camera system may show a distorted view
of obstacles, show them incorrectly or not at all.
Obstacles are not shown by the system in the
following locations: R
under the front and rear bumpers R
very close to the front and rear bumpers R
in close range above the handle on the trunk
lid R
very close to the exterior mirrors R
in the transitional areas between the various
cameras in the virtual top view
! Objects not at ground level may appear to
be further away than they actually are, e.g.: R
the bumper of a parked vehicle R
the drawbar of a trailer R
the ball coupling of a trailer tow hitch R
the rear section of an HGV R
a slanted post
Use the guidelines only for orientation.
Approach objects no further than the bottom-
most guideline.
Top view with picture from the rear view
camera
C
Yellow guide line at a distance of approx-
imately 13 ft (4.0 m) from the rear of the
vehicle D
Symbol for the split screen setting with top
view and rear view camera image