MERCEDES-BENZ C-Class SEDAN 2013 W204 Owner's Guide

Trunk
Emergency release ..........................84
Important safety notes ....................82
Locking separatel y........................... 84
Opening (automatically from
inside) .............................................. 83
Opening (automatically from
outside) ............................................ 83
Trunk lid
Display message ............................ 239
Opening/closing .............................. 82
Opening dimensions ......................355
Trunk load (maximum) ......................355
Turn signals Display message ............................ 224
Switching on/off ........................... 112
see Turn signals
Type identification plate
see Vehicle identification plate U
Unlocking Emergency unlocking .......................81
From inside the vehicle (central
unlocking button) ............................. 80 V
Vanity mirror (in the sun visor) ........262
Vehicle Data acquisition ............................... 26
Display message ............................ 238
Emergency locking ........................... 81
Emergency unlocking .......................81
Equipment ....................................... 22
Individua lsettings .......................... 208
Limited Warranty ............................. 26
Loading .......................................... 321
Locking (in an emergency) ...............81
Locking (SmartKey) .......................... 74
Lowering ........................................ 338
Maintenance .................................... 23
Parking for a long period ................ 160
Pulling away ................................... 144
Raising ........................................... 335
Reporting problems .........................26
Securing from rolling away ............335 Towing away
.................................. 304
Transporting .................................. 306
Unlocking (in an emergency) ...........81
Unlocking (SmartKey) ......................74
Vehicle data ................................... 355
Vehicle data ....................................... 355
Vehicle dimensions ...........................355
Vehicle emergency locking ................81
Vehicle identification number see VIN
Vehicle identification plate ..............346
Vehicle tool kit .................................. 296
Video (DVD) ........................................ 205
VIN ...................................................... 346 W
Warning and indicator lamps ABS ................................................ 244
Brakes ........................................... 244
Check Engine ................................. 250
Coolant .......................................... 251
Distance warning ........................... 253
DISTRONI CPLUS ........................... 253
ESP ®
.............................................. 246
ESP ®
OFF ....................................... 247
Fuel tank ........................................ 250
Overview .......................................... 32
PASSENGER AIR BAG OFF
indicator lamp .................................. 47
Reserve fuel ................................... 250
Seat bel t........................................ 242
SPORT handling mode ...................247
SRS ................................................ 249
Tire pressure monitor ....................254
Warranty ............................................ 346
Washer fluid Display message ............................ 240
Wheel bol ttightening torque ...........338
Wheel chock ...................................... 335
Wheels Changing awheel .......................... 334
Checking ........................................ 311
Cleaning ......................................... 289
Cleaning (warning) .........................334
Emergency spare wheel .................342
Important safety notes ..................310
Interchanging/changing ................334 Index
19

Mounting
anew wheel ................... 337
Mounting awheel .......................... 334
Removing awheel .......................... 337
Storing ........................................... 334
Tightening torque ........................... 338
Whee lsize/tir esize ....................... 338
Window curtain air bag
Display message ............................ 221
Operation ........................................ .46
Windows
see Side windows
Windshield
Defrosting ...................................... 134
see Windshield
Windshiel dwasher fluid
see Windshield washer system
Windshield washer system ..............287
Notes ............................................. 353
Windshiel dwipers
Problem (malfunction) ...................123
Replacing the wiper blades ............121
Switching on/off ........................... 121
Winte rdriving
Important safety note s.................. 312
Slippery road surfaces ...................165
Snow chains .................................. 313
Winter tires
M+S tires ....................................... 312
Wiper blades
Cleaning ......................................... 290
Important safety notes ..................121
Replacing (windshield )................... 122
Wooden trim (cleaning instructions) 292
Workshops see Qualified specialist workshop 20
Index

Protection of the environment
General notes
H
Environmental note
Daimler's declared policy is one of
comprehensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an
environmentally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected
by these factors:
R operating conditions of your vehicle
R your personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions:
R avoid short trips as these increase fuel
consumption.
R always make sure that the tire pressures
are correct.
R do not carry any unnecessary weight.
R remove roof racks once you no longer need
them.
R a regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
R always have service work carried out at a
qualified specialist workshop.
Personal driving style:
R do not depress the accelerator pedal when
starting the engine.
R do not warm up the engine when the vehicle
is stationary.
R drive carefully and maintain a safe distance
from the vehicle in front.
R avoid frequent, sudden acceleration and
braking. R
change gear in good time and use each gear
only up to 0001of its maximum engine speed.
R switch off the engine in stationary traffic.
R keep an eye on the vehicle's fuel
consumption. Environmental concerns and
recommendations
Wherever the operating instructions require
you to dispose of materials, first try to
regenerate or re-use them. Observe the
relevant environmental rules and regulations
when disposing of materials. In this way you
will help to protect the environment. Genuine Mercedes-Benz parts
H
Environmental note
Daimler AG also supplies reconditioned major
assemblies and parts which are of the same
quality as new parts. They are covered by the
same Limited Warranty entitlements as new
parts.
! Air bags and Emergency Tensioning
Devices, as well as control units and
sensors for these restraint systems, may be
installed in the following areas of your
vehicle:
R doors
R door pillars
R door sills
R seats
R cockpit
R instrument cluster
R center console
Do not install accessories such as audio
systems in these areas. Do not carry out
repairs or welding. You could impair the
operating efficiency of the restraint
systems. Introduction
21 Z

Have aftermarke
taccessories installed at
a qualified specialist workshop.
You could jeopardize the operating safety of
your vehicle if you use parts, tires and wheels
as well as accessories relevant to safety
which have not bee napproved by Mercedes.
This could lead to malfunctions in safety-
relevant systems, e.g. the brake system .Use
only genuine Mercedes-Benz parts or parts of
equal quality. Only use tires, wheels and
accessories that have been specifically
approved for your vehicle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been
specifically developed, manufactured or
selected for and adapted to Mercedes-Benz
vehicles. Only genuine Mercedes-Benz parts
should therefore be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers
maintain a supply of genuine Mercedes-Benz
parts for necessary service and repair work.
In addition, strategically located parts
delivery centers provide quick and reliable
parts service.
Always specify the vehicle identification
number (VIN) (Y page 346) and the engine
number (Y page 347) when ordering genuine
Mercedes-Benz parts. Operator's Manual
General notes
Before you first drive off, read this Operator's
Manual carefully and familiarize yourselfw ith
your vehicle.
For your own safety and a longer vehicle life,
follow the instructions and warning notices in
this manual. Disregarding the mmay lead to
damage to the vehicle or personal injury.
Vehicle damage resulting from the disregard
of the instructions is not covered by the
Mercedes-Ben zLimited Warranty. Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipmen tof
your vehicle available at th etime of going to
print. Country-specific differences are
possible .Please note that your vehicle may
not be equipped with all features described.
This also applies to safety-related systems
and functions .The equipment in your vehicle
may therefore differ from some of the
descriptions or illustrations.
The original purchase agreement lists all
systems installed in your vehicle.
Contact an authorized Mercedes-Ben zCenter
if you have any questions about equipment or
operation.
The Operator's Manual and Maintenance
Booklet are important documents and should
be kept in the vehicle. Service and vehicle operation
Service and literature
Your vehicle is covered under the terms of the
warranties printed in the Service and
Warranty Information booklet. Your
authorized Mercedes-BenzC enter will
exchange or repair any defective parts
originally installed in the vehicle in
accordance with the term softhe following
warranties:
R New Vehicle Limited Warranty
R Emission Systems Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
Rhode Island and Vermont Emission
Control Systems Warranty
R State warranty enforcement laws (lemon
laws) 22
Introduction

Information for customers in
California
Under California law you may be entitled to a
replacemen tofyour vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18,000 miles
(approximately 29,000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:
(1) the same substantial defect or malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair,
(2) the same substantial defect or malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified us in writing of the need for its
repair, or
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350 Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty
Booklet with you when you bring the vehicle
to an authorized Mercedes-Benz Center. The
service advisor will record every service for
you in the Service and Warranty Booklet. Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of
a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance
Program brochure (USA) or the "Roadside
Assistance" section in the Service and
Warranty booklet (Canada) .You will find both
in your vehicle literature portfolio. Change of address or change of
ownership
In the event of a change of address, please
send us the "Notification of Address Change"
in the Service and Guarantee booklet or
simply call the Mercedes-Benz Customer
Assistance Center (USA) at the hotline
number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner. Introduction
23 Z

If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in
the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at
1-800-387-0100. Vehicle operation outside the USA
and Canada
If you plant o operate your vehicle in foreign
countries, please be aware that:
R service facilities or replacement parts may
not be readily available.
R unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic
converter.
R the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Operating safety
Important safety notes
G
WARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or
system failures. There is a risk of an accident.
Always have the prescribed service/
maintenance work as well as any required
repairs carried out at a qualified specialist
workshop. G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect,
for example, the power steering and the brake
boosting effect .You will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving. G
WARNING
Modifications to electronic components, their
software as well as wiring can impair their
function and/or the function of other
networked components. In particular,
systems relevant to safety could also be
affected. As a result, these may no longer
function as intended and/or jeopardize the
operating safety of the vehicle. There is an
increased risk of an accident and injury.
Never tamper with the wiring as well as
electronic components or their software. You
should have all work to electrical and
electronic equipment carried out at a qualified
specialist workshop.
There is a risk of damage to the vehicle if:
R the vehicle becomes stuck, e.g. on a high
curb or an unpaved road
R you drive too fast over an obstacle, e.g. a
curb or a hole in the road
R a heavy object strikes the undercarriage or
parts of the chassis. 24
Introduction

In situations like this, the body, the
undercarriage, chassis parts, wheels or tires
could be damaged withou tthe damage being
visible. Components damaged in this way can
unexpectedly fail or, in the case of an
accident, no longer withstand the strain they
are designed to.
If the underbody paneling is damaged,
combustible materials such as leaves, grass
or twigs can gather between the underbody
and the underbody paneling. If these
materials come in contact with hot parts of
the exhaust system for an extended period,
they can catch fire.
Have the vehicle checked and repaired
immediately at a qualified specialist
workshop. If on continuing your journey you
notice that driving safety is impaired, pull over
and stop the vehicle immediately, paying
attention to road and traffic conditions. In
such cases, visit a qualified specialist
workshop. Declarations of conformity
Vehicle components which receive
and/or transmit radio waves USA:
"The wireless devices of this vehicle
comply with Part 15 of the FCC Rules.
Operation is subject to the following two
conditions: 1) These devices may not cause
harmful interference, and 2) These devices
must accept any interference received,
including interference that may cause
undesired operation. Changes or
modifications not expressly approved by the
party responsible for compliance could void
the user’s authority to operate the
equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions: (1) These devices
may not cause interference, and (2) These
devices must accept any interference, including interference that may cause
undesired operation of the device." Diagnostics connection
The diagnostics connection is only intended
for the connection of diagnostic equipment at
a qualified specialist workshop. G
WARNING
If you connect equipment to the diagnostics
connection in the vehicle, it may affect the
operation of the vehicle systems. As a result,
the operating safety of the vehicle could be
affected. There is a risk of an accident.
Do not connect any equipment to a
diagnostics connection in the vehicle. G
WARNING
Objects in the driver's footwell can restrict the
pedal travel or obstruct adepressed pedal.
The operating and road safety of the vehicle
is jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficien tclearance for the pedals. Do not use
loose floormats.
! If the engine is switched off and
equipmen tonthe diagnostics connection
is used, the starter battery may discharge.
Connecting equipment to the diagnostics
connection can lead to emissions monitoring
information being reset, for example. This
may lead to the vehicle failing to meet the
requirements of the next emissions test
during the main inspection. Qualified specialist workshop
An authorized Mercedes-Ben zCenter is a
qualified specialist workshop. It has the
necessary specialist knowledge, tools and
qualifications to correctly carry out the work Introduction
25 Z

required on yourv
ehicle. This is especially the
case for work relevant to safety.
Observe the notes in the Maintenance
Booklet.
Always have the following work carried out at
an authorized Mercedes-BenzC enter:
R work relevant to safety
R service and maintenance work
R repair work
R alterations, installation work and
modifications
R work on electronic components Problems with your vehicle
If you should experience aproble mwith your
vehicle, particularly one that you believe may
affec tits safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
agai nwith a Mercedes-Ben zCenter or
contact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-BenzC anada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Reporting safety defects
USA only:
The following text is published as required of
manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 57 5pursuan tto the
"National Traffic and Motor Vehicle Safety Act
of 1966". If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA
)in addition to
notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds tha ta
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at
1-888-327-4236(TTY: 1-800-424-9153); go
to http://www.safercar.gov; or write to:
Administrator, NHTSA, 400 Seventh Street,
SW., Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov Limited Warranty
! Follow the instructions in this manual
aboutt he proper operation of your vehicle
as well as about possible vehicle damage.
Damage to your vehicle that arises from
culpable contraventions against these
instructions is not covered either by the
Mercedes-Ben zLimited Warranty or by the
New or Used-Vehicle Warranty. Data stored in the vehicle
Information about electronic data
acquisition in the vehicle
(Including notice pursuan tto California Code
§ 9951)
Your vehicle records electronic data. If your
vehicle is equipped with mbrace (Canada:
TELE AID), data is transmitted in the event of
an accident. 26
Introduction

This information helps, for example, to test
vehicle systems after an accident and to
continually improve vehicle safety.
Daimler AG can access this data and submit
it:
R for safety research or vehicle diagnosis
purposes
R with the consent of the vehicle owner
R on the instruction of prosecuting
authorities
R for use in arbitration of disputes that
involve Daimler AG, its affiliates or its sales
and service organizations
R as otherwise required or permitted by law.
Please check your mbrace (Canada: TELE
AID) purchase agreement to find out more
about data that can be recorded and
transmitted by this system. Information on copyright
General information
Information on license for free and open-
source software used in your vehicle and its
electronic components is available on the
following website:
http://www.mercedes-benz.com/
opensource Introduction
27 Z

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