ESP MERCEDES-BENZ C240 2001 W203 Owner's Guide

217 Contents - Driving
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
DrivingControl and operation of radio
transmitters ............................... 218
The first 1 000 miles
(1 500 km) ................................. 219
Maintenance ................................... 219
Tele Aid ...........................................220
Catalytic converter ........................228
Emission control ............................229
Starter switch .................................230
Starting and turning
off the engine ............................232
Manual transmission ....................233Automatic transmission ............... 234
Parking brake ................................ 243
Driving instructions ...................... 244
Drive sensibly – Save Fuel ....... 244
Drinking and driving ................ 244
Pedals .......................................... 244
Power assistance ........................ 245
Brakes .......................................... 245
Driving off ................................... 246
Parking ........................................ 246
Tires ............................................. 247
Snow chains ............................... 250
Winter driving
instructions ................................ 250Deep water ..................................252
Passenger compartment ...........253
Traveling abroad ........................253
Cruise control .................................254
Brake assist system (BAS) ............257
Antilock brake system
(ABS) ...........................................258
Electronic stability program
(ESP) ...........................................260
What you should know at the gas
station .........................................264
Check regularly and before a long
trip ...............................................266

218 Control and operation of radio transmitters
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Control and operation of radio transmitters
COMAND, radio, telephone and two-way radio
1 Observe all legal requirements.
Telephones and two-way radio
Radio transmitters, such as a portable telephone or a
citizens band unit should only be used inside the
vehicle if they are connected to an antenna that is
installed on the outside of the vehicle.
Refer to the radio transmitter operation instructions
regarding use of an external antenna.
Wa r n i n g !
Please do not forget that your primary
responsibility is to drive the vehicle. Only operate
the COMAND (Cockpit Management and Data
System), radio, telephone
1 or two-way radio
1 if road
and traffic conditions permit.
Bear in mind that at a speed of just 30 mph
(approximately 50 km / h), your vehicle is covering
a distance of approximately 50 feet (approximately
14 m) every second.
Wa r n i n g !
Never operate radio transmitters equipped with a
built-in or attached antenna (i.e. without being
connected to an external antenna) from inside the
vehicle while the engine is running. Doing so could
lead to a malfunction of the vehicle’s electronic
system, possibly resulting in an accident and
personal injury.

220 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Tele Aid
Important!
The initial activation of the Tele Aid system may only be
performed by completing the subscriber agreement and
placing an acquaintance call using the “SOS” button.
Failure to complete either of these steps will result in a
system that is not activated.
If you have any questions regarding activation, please
call the Response Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
(Te l ematic Alarm Identification on Demand)
The Tele Aid system consists of three types of response;
automatic and manual emergency, roadside assistance
and information.
The Tele Aid system is always operational, providing
that the vehicle’s battery is charged and properly
connected. To activate, press the “SOS” button, the
Roadside Assistance button or the Information
button¡, depending on the type of response
required.System self-check
Initially, after turning the electronic key in starter
switch to position 2, malfunctions are detected and
indicated (the indicator lamps in the “SOS” button, the
Roadside Assistance button and the Information
button¡ stay on longer than 5 seconds or do not
come on).
If a malfunction is indicated as outlined above, have the
system checked at the nearest Mercedes-Benz Center as
soon as possible.
Important!
Always make sure that the indicator lamp in the
“SOS” button remains illuminated for approximately
5 seconds during the system self-check after turning
electronic key in starter switch to position 2.
Emergency calls
An emergency call is initiated automatically following
an accident in which the Emergency Tensioning
Retractors (ETR’s) or airbags deploy. An emergency call
can also be initiated manually by opening the cover next
to the inside rear view mirror labeled “SOS”, then

221 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index pressing the button (for longer than 2 seconds) located
under the cover. See below for instructions on initiating
an emergency call manually.
Once the emergency call is in progress, the indicator
lamp in the “SOS” button will begin to flash. The
message “EMERGENCY CALL – ESTABLISHING CALL”
appears in the multifunction display. When the
connection is established, the message “EMERGENCY
CALL – CALL CONNECTED” appears in the
multifunction display. All information relevant to the
emergency, such as the location of the vehicle
(determined by the GPS satellite location system),
vehicle model, identification number and color are
generated.
A voice connection between the Response Center and
the occupants of the vehicle will be established
automatically soon after the emergency call has been
initiated. The Response Center will attempt to determine
more precisely the nature of the accident provided they
can speak to an occupant of the vehicle.The Tele Aid system is available if:
•it has been activated and is operational. Activation
requires a subscription for monitoring services and
cellular air time,
•the relevant cellular phone network and GPS signals
are available.
Note:
Location of the vehicle on a map is possible if the
vehicle is able to receive signals from the GPS satellite
network.
Wa r n i n g !
If the indicator lamp in the “SOS” button is
illuminated continuously and there was no voice
connection to the Response Center established,
then the Tele Aid system could not initiate an
emergency call (e.g. the relevant cellular phone
network is not available). The message
“EMERGENCY CALL – CALL FAILED” appears in
the multifunction display.Should this occur, assistance must be summoned
by other means.

222 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Initiating an emergency call
Manually:
Briefly press on cover (1) – the cover will open.Press the emergency call switch (2) briefly (for longer
than 2 seconds). The indicator lamp in the emergency
call switch (2) will flash until the emergency call is
concluded. Wait for a voice connection to the Response
Center.
Close the cover (1) after the emergency call is
concluded.

223 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Roadside Assistance button 
Located below the center armrest cover is the Roadside
Assistance button. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to a
Mercedes-Benz Roadside Assistance dispatcher. The
button will flash while the call is in progress. The
Tele Aid system will transmit data generating the
vehicle identification number, model, color and location
(subject to availability of cellular and GPS signals).A voice connection between the Roadside Assistance
dispatcher and the occupants of the vehicle will be
established. The nature of the need for assistance can
then be described. Sign and Drive services (jump start, a
few gallons of fuel or the replacement of a flat tire with
the vehicle spare tire) are available.
If the vehicle requires more than Sign and Drive
services, the Mercedes-Benz Roadside assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to tow your
vehicle to the nearest Mercedes-Benz Center.
For other than Sign and Drive services, labor and / or
towing charges may apply. Refer to the Roadside
Assistance manual for more information.
Notes:
The indicator lamp in the Roadside Assistance
button remains illuminated in red for
approximately 5 seconds during the system self-check
after turning electronic key in starter switch to
position 2 (together with the “SOS” button and the
Information button¡).
See system self-check on page 220 when the indicator
lamp does not light up in red or stays on longer than
approximately 5 seconds.
Wa r n i n g !
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, vehicle in
a dangerous road location), please do not wait for
voice contact after you have pressed the emergency
button. Carefully leave the vehicle and move to a
safe location. The Response Center will
automatically contact local emergency officials
with the vehicle’s approximate location if they
receive an “SOS” signal and cannot make voice
contact with the vehicle occupants.

224 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Information button ¡
Located below the center armrest cover is the
Information button¡. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to
the Client Assistance Center. The button will flash while
the call is in progress. The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).
A voice connection between the Client Assistance
Center representative and the occupants of the vehicle
will be established. Information regarding the operation
of your vehicle, the nearest Mercedes-Benz Center or
Mercedes-Benz USA products and services is available
to you.
If you have chosen the Route Guidance Service (an
optional service available at additional cost in the USA
only), your communication will be transferred to our
Response Center, who will provide the appropriate
information.
For more details concerning this optional service,
please contact the Response Center at 1-800-756-9018.Notes:
The indicator lamp in the Information button¡
remains illuminated in red for approximately 5 seconds
during the system self-check after turning electronic
key in starter switch to position 2 (together with the
“SOS” button and the Roadside Assistance button).
See system self-check on page 220 when the indicator
lamp does not light up in red or stays on longer than
approximately 5 seconds.
Important!
If the indicator lamps do not illuminate or remain
illuminated (in red) at any time, the Tele Aid system has
detected a fault or the service is not currently active,
and may not initiate a call. Visit your Mercedes-Benz
Center and have the system checked or contact the
Response Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon as possible.

225 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Upgrade Signals
Tele Aid system processes calls using the following
priority.
•Automatic emergency – First priority
•Manual emergency – Second priority
•Roadside assistance – Third priority
•Information – Fourth priority
Should a higher priority call be initiated while you are
connected, an upgrade (alternating) tone will be heard,
and the appropriate indicator lamp will flash. If certain
information such as vehicle identification number or
client information is not available, the operator may
need to retransmit. During this time you will hear a
chirp and voice contact will be interrupted. Voice
contact will resume once the retransmission is
complete. O n ce a c all i s c onc lud ed , a chir p will be heard ,
the appropriate indicator lamp will stop flashing and a
tone will be heard indicating that the system has reset.Important!
If the indicator lamp continues to flash or the system
does not reset, contact the Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada), or Mercedes-Benz Client Assistance at
1-800-FOR-MERCedes (1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100 in Canada.
Notes:
The indicator lamp in the respective button flashes until
the call is concluded and this can only be completed by
a Response Center or Client Assistance Center
representative.

226 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Remote door unlock
In the case you have your vehicle locked unintentionally
(e.g. key inside vehicle), and the reserve key is not
handy, contact the Mercedes-Benz Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada). You will be asked to provide your password
which you provided when you completed the subscriber
agreement.
Then return to your vehicle and pull outside trunk
handle for a minimum of 20 seconds.
The Response Center will then unlock your vehicle with
the remote door unlocking feature.
Note:
The remote door unlock feature is available if the
relevant cellular phone network and GPS signals are
available.Vehicle location/stolen vehicle tracking services
Should you wish to locate your vehicle, contact the
Mercedes-Benz Response Center at 1-800-756-9018 (in
the USA) or 1-888-923-8367 (in Canada). You will be
asked to provide your password which you provided
when you completed the subscriber agreement.
In the event your vehicle was stolen, report the incident
to the police who will issue a numbered incident report.
Pass this number on to the Mercedes-Benz Response
Center.
The Response Center will then attempt to covertly
contact the vehicle’s Tele Aid system. The electronic key
in the starter switch must be in position 1 or 2 and the
cellular and GPS signals must be available. The
Response Center will contact you at the phone
number(s) provided in the agreement once the vehicle
is located. The Response Center will attempt to contact
the vehicle until located, up to a maximum of 14 days or
until the vehicle location incident report is cancelled by
you.

227 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Starguide (except Canada)
(only vehicles with optional COMAND system)
If you have chosen Starguide Service, you can request
several individual informations, for example the latest
news or stock market reports, information about
weather and travel or get your e-mail on the COMAND.
For notes on operation see separate COMAND operator’s
manual.
For more details concerning this optional service,
please contact the Response Center at 1-800-756-9018
(in the USA).Important!
Tele Aid utilizes the cellular network for
communication and the GPS (Global Positioning
System) satellites for vehicle location. If either of these
signals are unavailable, the Tele Aid system may not
function and if this occurs, assistance must be
summoned by other means.
Wa r n i n g !
If the indicator lamp in the “SOS” button does not
illuminate during or remains illuminated after the
system self-check, have the system checked at the
nearest Mercedes-Benz Center as soon as possible.