navigation system MERCEDES-BENZ CL-Class 2012 C216 Workshop Manual

Problems with the navigation systemProblemPossible causes/consequences and M SolutionsCOMAND is unable to
continue route
guidance after the
journey has been
interrupted.Route guidance is canceled if you interrupt the journey for more
than two hours.
"Interrupting the journey" refers to stopping the vehicle and
switching off COMAND. "Continuing route guidance" refers to
switching COMAND back on and driving on.XContinue route guidance ( Y page 153).
COMAND determines the vehicle's position. Depending on the
driving situation, this may take some time.
Route guidance may be restricted during the determination of
the vehicle's location.
When positioning is complete, route guidance is resumed with
navigation announcements and route guidance displays.COMAND is unable to
determine the vehicle's
position.COMAND has to redetermine the position of the vehicle if the
vehicle has been transported (e.g. by ferry, by motorail or after
towing).XStart the vehicle and pull away.
COMAND determines the vehicle's position. Depending on the
driving situation, this may take some time.
Route guidance may be restricted during the determination of
the vehicle's location.
When positioning is complete, route guidance is resumed with
navigation announcements and route guidance displays.The Navigation
function
unavailable message
appears.COMAND has an integrated hard drive on which the digital map is
stored.
To protect the hard drive from damage, COMAND switches it off
at very high temperatures. The navigation system will then be
temporarily unavailable.XLet the vehicle and COMAND cool down.XTo hide the message: switch COMAND off and then on again.If an area of the hard disk has a malfunction, COMAND can no
longer access the map data in this area, for example when
calculating a route.XTo hide the message: switch COMAND off and then on again.
The navigation system will be operational again until it has to
access the faulty area of the hard drive once more. The message
will then reappear.XConsult an authorized Mercedes-Benz Center.176NavigationCOMAND

iIf you switch to another main function,
e.g. navigation, while receiving vCards, the
reception of vCards will be terminated.XSelect Data/Connections in the
telephone basic menu by sliding VÆ and
turning cVd the COMAND controller and
press W to confirm.XSelect Download Contacts and press W
to confirm.XSelect Via Bluetooth and press W to
confirm.
This interrupts the Bluetooth ®
connection
between COMAND and your active mobile
phone. In turn, COMAND is ready to receive
vCards from another Bluetooth ®
device.XStart data transfer on the external
Bluetooth device ( N operating instructions
of the device).
The data on the vCards is automatically
transferred to the address book. The
number of vCards received is displayed.XTo cancel reception: press W.
or
XPress the % back button on the center
console.
Calling up contacts/details
You can call up contacts with the list or by
using the character bar.
Phone book/address book basic display
:ListÇ Entry with navigable data\ Entry with voice tag; see the
separate operating instructions for the
Voice Control SystemÆ Address book entryà Mobile phone entry0 SIM card entry® Entry imported via Bluetooth ®¯
Entry imported via memory cardG Entry with multiple phone numbers;Two-line character barB To change the language of the
charactersp To select the character setF To delete your selection¬ To confirm your selection% Back
Calling up contacts from a list
XPhone book: select Name in the telephone
basic menu by sliding VÆ and turning
cVd the COMAND controller and press
W to confirm.XAddress book: select Data/Connections
in the telephone basic menu by sliding
V Æ and turning cVd the COMAND
controller and press W to confirm.XSelect Address Book and press W to
confirm.Telephone189COMANDZ

Calling a number stored in an entry
Using the phone book
XSelect Name in the telephone basic menu
by sliding VY and turning cVd the
COMAND controller and press W to
confirm.XCall up the contact ( Y page 189).XContact with multiple telephone
numbers (with the G symbol): press
W .
or
XPress SEND on the telephone keypad.
A list of all telephone numbers is opened.XSelect the desired number by turning
cVd the COMAND controller.XPress W.
or
XPress SEND on the telephone keypad.
The number is dialed.XContact with one telephone number
(without the G symbol): press W.
or
XPress SEND on the telephone keypad.
The number is dialed.
i You can also use the phone book in the
on-board computer to make a call
( Y page 341).
Using the address book
XSelect Data/Connections in the
telephone basic menu by sliding VÆ and
turning cVd the COMAND controller and
press W to confirm.XSelect Address Book and press W to
confirm.XCall contact ( Y page 189) and press W to
confirm.XSelect the telephone number by turning
cVd the COMAND controller and press
W to confirm.Starting route guidance to an entry
i
This function is available as soon as you
have stored a destination in the destination
memory ( Y page 163). COMAND also
stores the destination in the address book
with the complete navigable address data.
In this case, navigation can be started
without any further data input.
If the contact entry contains a postal
address, e.g. as a result of importing a
vCard, the system can also navigate to this
address. If the data is incomplete or
unclear, COMAND asks the user to enter
the relevant address data. After the entry
has been completed and navigation has
been started, COMAND replaces the
existing address with the navigable
address if necessary.
XSearch for an address book entry using the
¤ symbol.XConfirm the entry by pressing W.
Telephone numbers and addresses are
displayed.XSelect the address data field.XPress the COMAND controller.
or
XSelect Options by sliding VY the
COMAND controller and press W to
confirm.XSelect Navigate and press W to confirm.XSelect Start and press W to confirm.
Voice tags
i
Voice tags are entered via the Voice
Control System; see the separate operating
instructions for the Voice Control System.
Adding or changing a voice tag
i You can add one voice tag per address
book entry.
192TelephoneCOMAND

Many audio CDs contain CD text. COMAND
uses the information contained therein to
display the artist, album and track name.
If the audio CD does not contain any CD text
information, COMAND can use the Gracenote
Media Database to identify unknown audio
tracks when running in audio CD mode. This
is only possible if the relevant information is
saved in the Gracenote Media Database and
if the "Gracenote Media Database" function
is activated.
If this is the case, COMAND will display the
corresponding data such as artist, album and
track name in the relevant displays and lists.
If COMAND accesses the Gracenote Media
Database when reading an audio CD, you will
see the following message:
Selecting Gracenote ®
data to be displayed
If the inserted CD does not contain any
Gracenote ®
data, the Gracenote Media
Database menu item is shown in gray and
cannot be selected.
XSwitch on audio CD mode ( Y page 205).XSelect CD by sliding VÆ and turning cVd
the COMAND controller and press W to
confirm.XSelect Gracenote Media Database by
turning cVd the COMAND controller and
press W to confirm.
Switch the function on O or off ª.
Updating Gracenote ®
music recognition
technology and the Gracenote Media
Database
The digital data on the Gracenote Media
Database becomes obsolete due to the
release of new CDs. Optimum functionality
can only be attained with up-to-date
Gracenote ®
music recognition technology.
Information about new versions can be
obtained from an authorized Mercedes-Benz
Center.
You can have your music recognition
software updated there with a DVD, or you
can update it yourself.
i The Gracenote Media Database is
updated in conjunction with the navigation
system's digital map ( Y page 172).
Setting the audio format
You can only set the audio format in audio
DVD mode. The number of audio formats
available depends on the DVD. The content of
an audio DVD is called an "album", and this
can be divided into up to nine groups. A group
can contain music in different sound qualities
(stereo and multichannel formats, for
example), or bonus tracks. Each group can
contain up to 99 tracks. If an audio DVD only
contains one audio format, the "Group" menu
item(s) cannot be selected.
XSwitch on audio DVD mode ( Y page 205).XSelect DVD-A by sliding VÆ and turning
cVd the COMAND controller and press
W to confirm.Audio211COMANDZ

Notes on USB devices
R In order to keep the initialization time to a
minimum, store only music data on a USB
device.
R Approximately 10,000 tracks are
supported. Multiple partitions should be
used for larger numbers of tracks.
R Do not use USB extension leads or
adapters. They can impair functionality.
R A background search of the USB device is
performed and any playlists found are
shown in a separate category in addition to
the folders. Initialization of larger USB mass
storage devices containing a large number
of files may take several minutes.
i DRM (Digital Rights Management)
protected files are not supported by the
Media Interface.
Audio AUX mode
Notes on audio AUX mode
You can connect an external audio source
(AUX) to COMAND. The socket for this is
located in the glove box.
If COMAND is equipped with a Media
Interface, external audio sources are
connected using the corresponding cable set.
An AUX socket is not provided.
i You can find more information on the
Internet at http://www.mercedes-
benz.com/connect and in the "Media
Interface mode" section ( Y page 217).
Activating audio AUX mode
When you connect an external audio source,
audio AUX is not selected automatically.
XSelect Audio in the main function bar by
sliding ZV and turning cVd the COMAND
controller and press W to confirm.XSelect AUX using cVd and press W to
confirm.
The audio AUX menu appears. The medium
in the external audio source is played, if the
source is connected and playback
selected.
Please see the respective operating
instructions for how to operate the external
audio source.
You will find details on volume ( Y page 124)
and sound ( Y page 125) settings in the "At a
glance" section.
GWARNING
External audio sources may have different
volumes, which can mean that system
messages such as traffic announcements and
navigation system announcements are much
louder. If necessary, please deactivate the
system messages or adjust their volume
manually.
Increasing the volume
In some cases, the volume of the AUX device
may be quieter or louder, or the usual
maximum possible volume cannot be
reached. On some devices, it is possible to
adjust the volume separately. In this case,
start at a medium volume and increase it
gradually. This enables you to determine
whether the system is able to play tones at
high volume without distorting them.
Audio223COMANDZ

Switching to video AUX modeXSelect Video in the main function bar by
sliding ZV and turning cVd the COMAND
controller and press W to confirm.
If video AUX mode was the last mode
selected, it will now be active.
If another video source is switched on, you
can now switch to video AUX mode in the
video menu.XSelect Video and press W to confirm.XSelect AUX and press W to confirm.
The video AUX menu appears. You will hear
and see the content of the external video
source if it is connected and switched to
playback.
For details on how to operate the external
video source, see the respective device's
operating instructions.
Showing/hiding the menu
XTo show: press W the COMAND
controller.XTo hide: slide ZV the COMAND controller
and confirm Full screen by pressing W.
Volume and sound settings
You will find details on volume ( Y page 124)
and sound ( Y page 125) settings in the "At a
glance" section.
GWARNING
External video sources may have different
volumes, which can mean that system
messages such as traffic announcements and
navigation system announcements are much
louder. If necessary, please deactivate the
system messages or adjust their volume
manually.
i In some cases, the volume of the AUX
device may be quieter or louder, or the
usual maximum possible volume cannot be
reached. On some devices, it is possible to
adjust the volume separately. In this case,
start at a medium volume and increase it
gradually. This enables you to determine
whether the system is able to play the
music at high volume without distorting it.
Vehicle
Vehicle functions
General notes
In this menu, you can set the following vehicle
functions:
R ECO
R multicontour seat settings
R rear window blind
R EASY-ENTRY/EXIT feature
R exterior lighting delayed switch-off
R interior lighting delayed switch-off
R ambient lighting
R automatic folding mirror
R locator lighting
R automatic locking feature
R trunk lid opening height restriction
You can open the "Vehicle" menu in one of
two ways.
Opening the "Vehicle" menu from the
main area in the center of the display
:"Vehicle" menu item;Main areaXSelect Vehicle in the main function bar by
sliding XVY and turning cVd the230VehicleCOMAND

XSelect Setting by sliding ZVÆ or turning
cVd the COMAND controller and press
W to confirm.
The massage function runs for
approximately 6 to 20 minutes, depending
on the setting.
Uploading/downloading data
With this function, you can transfer COMAND
data from one system (vehicle) to another
system (vehicle). You can use either a USB
stick or an SD card as temporary storage.
You can only transfer the complete
transferable data record.
The following data is included in the complete
transferable data record:
R navigation destination memory and last
destination
R address book entries
R audio station/video channel presets
R system settings
Copying data to a storage medium
XInsert an SD card into the SD card slot
or
XInsert a USB stick into the socket on the
side in the glove box.XSelect Vehicle in the main function bar by
turning cVd the COMAND controller and
press W to confirm.
The "Vehicle" menu appears.XSelect System and press W to confirm.XSelect Upload/Download Data and press
W to confirm.XSelect Copy Data to Storage Medium
and press W to confirm.XSelect the storage medium to which the
data should be copied.XSelect Start Copying .
COMAND checks whether the storage
medium has enough storage capacity. If
there is enough storage capacity, the data
is copied to the storage medium.XIf there is not enough storage capacity,
remove the storage medium. Make more
storage space available on the storage
medium. Then, try to copy the COMAND
data to the storage medium again.XRemove the storage medium.
Transferring data to another system
(vehicle)
XInsert/connect the storage medium (SD
card or USB stick) with the saved data into/
to the relevant interface.XSelect Vehicle in the main function bar by
turning cVd the COMAND controller and
press W to confirm.
The "Vehicle" menu appears.XSelect System and press W to confirm.XSelect Upload/Download Data and press
W to confirm.XSelect Import Data from Storage
Medium and press W to confirm.XSelect Start Data Import .
A prompt appears, asking whether the
COMAND data should be overwritten.XPress Yes to confirm that the data saved in
COMAND should be overwritten.
COMAND imports the data and restarts the
system.
or
XPress No to cancel the import process.242VehicleCOMAND

display = next to the symbol for the change
of direction ;. This decreases in size as you
approach the announced change of direction.
Change of direction announced with a
lane recommendation
Lane recommendations are only displayed if
the relevant data is available on the digital
map.:Road into which the change of direction
leads;Symbol for change of direction=Distance to change of direction and visual
distance display?Lane recommendation
On multiple-lane roads, COMAND can provide
lane recommendation ? for the next change
of direction. Lanes may be added during a
change of direction.
:Uninterrupted lane;New lane during a change of direction=Lane recommended for the change of
directionOther status indicators of the
navigation system
R O : you have reached the destination or
an intermediate destination.
R New route... ...: COMAND is calculating
the new route.
R Direction of Dest. Off map or
Direction of Dest. Off mapped road :
the vehicle position is outside the area of
the digital map (off-map position).
R Direction of Dest. No Route : no route
could be calculated to the selected
destination.
Audio menu
Selecting a radio station
i SIRIUS XM satellite radio acts like a
normal radio.
For more information on satellite radio
operation, see the separate operating
instructions.
XSwitch on COMAND and select Radio
( Y page 195).XPress the = or ; button on the
steering wheel to select the Audio menu.:Memory slot (only if the station is stored);Station=Waveband336Menus and submenusOn-board computer and displays

XPress the a button to confirm.XTo activate/deactivate: press a
again.
Switching Adaptive Highbeam Assist
on/off
XPress the = or ; button on the
steering wheel to select the Settings
menu.XPress the : or 9 button to select
Adapt. High-beam Asst. .XPress the a button to confirm.XTo activate/deactivate: press a
again.
Switching the additional speedometer
on or off
An additional digital speedometer can be
shown in the multifunction display.
Vehicles with a kilometer speedometer: the
digital speedometer has mph units.
Vehicles with a miles speedometer: the digital
speedometer has km/h units.
XPress the = or ; button on the
steering wheel to select the Settings
menu.XPress 9 or : to select Add.
Speedometer .XPress the a button to confirm.XPress the a button to save the setting.
Selecting the unit of measurement for
distance
The Display Unit Speed-/Odometer:
function allows you to choose whether
certain displays appear in kilometers or miles.
The selected unit of measurement for
distance applies to:
R the analog speedometer
R the digital speedometer in the Trip menu
R the odometer and the trip odometer
R the trip computer
R
the navigation instruction in the Navi menu
R DISTRONIC PLUS
R ASSYST PLUS service interval display
The digital speedometer shows alternative
speed units ( Y page 344).XPress the = or ; button on the
steering wheel to select the Settings
menu.XPress the 9 or : button to select
Units .XPress the a button to confirm.XPress the a button to save the setting.
The unit switches between km/h and mph.
Activating/deactivating the acoustic
locking verification signal
If you activate the Acoustic Lock Feedb.
function, an audible signal sounds depending
on the vehicle's date of manufacture:
R when locking
or
R once when unlocking and three times when
locking
XPress the = or ; button on the
steering wheel to select the Settings
menu.XPress the 9 or : button to select
Acoustic Lock Feedb.XPress the a button to confirm.XTo activate/deactivate: press a
again.
Activating/deactivating the radar
sensor system
The following systems are switched off when
the radar sensor system is deactivated:
R DISTRONIC PLUS ( Y page 292)
R BAS PLUS ( Y page 62)
R PRE-SAFE ®
Brake ( Y page 66)
R Active Blind Spot Assist ( Y page 321)
344Menus and submenusOn-board computer and displays

XPress and hold Roadside Assistance
button : for more than two seconds.
This initiates a call to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in Roadside Assistance button :
flashes while the call is active. The
Connecting Call message appears in the
multifunction display and the COMAND
display. The audio output is muted.
If a connection can be established, the Call
Connected message appears in the
multifunction display and in the COMAND
display.
If a cellular phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The multifunction display and COMAND
display show that an mbrace call is active.
You can change to the navigation menu by
pressing the S button during the call,
for example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
XDescribe the type of assistance needed.
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or organizes for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center. You may be charged
for services such as repair work and/or
towing. Further details are available in your
mbrace manual.
i The mbrace system failed to initiate a
Roadside Assistance call if:
R the indicator lamp in Roadside
Assistance button : is flashing
continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.
The COMAND display shows the Call
could not be connected! message.
Press W to confirm the message.XTo end a call: press the ~ button on the
multifunction steering wheel.
or
XPress the corresponding button for ending
a phone call on the COMAND telephone
keypad.
MB Info call button
XOpen the stowage compartment under the
armrest ( Y page 389).XPress and hold MB Info call button : for
more than two seconds.
This initiates a call to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in MB Info call button : flashes while398FeaturesStowing and features