key MERCEDES-BENZ CLA 2019 Manual PDF

Mercedes-Benz Customer Assistance Centerat 1-800-FOR-MERCedes (1-800-367-6372)or 1-866-990-9007
XYou will be asked for your password.
XReturn to your vehicle at the time agreed uponwith the Mercedes-Benz Customer Assis-tance Center.
Alternatively, the vehicle can be opened via:
Rthe Internet, under the "Owners Online" sec-tion
Rtelephone applications (e.g. for iPhone®,Android™)
To do this, you will need your identification num-ber and password.
Vehicle remote closing
The valet locking feature can be used when youhave forgotten to lock the vehicle and you are nolonger nearby.
The vehicle can then be locked by the Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately locked remotelyup to four days after the ignition was lastswitched off. After this time, the valet lockingmay be delayed by 15 to 60 minutes. After30 days the vehicle can no longer be lockedremotely.
The valet locking feature is available if the rele-vant mobile phone network is available and adata connection is possible.
XContact the following service hotlines:
Mercedes-Benz Customer Assistance Centerat 1-800-FOR-MERCedes (1-800-367-6372)or 1-866-990-9007You will be asked for your password.
The next time you are inside the vehicle and youswitch on the ignition, theDoors LockedDoors LockedRemotelyRemotelymessage appears in the multifunctiondisplay.
Alternatively, the vehicle can be locked via:
Rthe Internet, under the "Owners Online" sec-tion
Rtelephone applications (e.g. for iPhone®,Android™)
To do this, you will need your identification num-ber and password.
Stolen vehicle recovery service
If your vehicle has been stolen:
XNotify the police.The police will issue a numbered incidentreport.
XThis number will be forwarded to theMercedes-Benz Customer Assistance Centertogether with your PIN.The Mercedes-Benz Customer AssistanceCenter then tries to locate the system. TheMercedes-Benz Customer Assistance Centercontacts you and the local law enforcementagency if the vehicle is located.
However, only the law enforcement agency isinformed of the location of the vehicle.
If the anti-theft alarm system is activated forlonger than 30 seconds, Mercedes me connectautomatically notifies the Mercedes-Benz Cus-tomer Assistance Center.
Vehicle Health Check
With the Vehicle Health Check, the CustomerAssistance Center can provide improved sup-port for problems with your vehicle. During anexisting call, vehicle data is transferred to theCustomer Assistance Center.
The customer service representative can usethe received data to decide what kind of assis-tance is required. You are then, for example,guided to the nearest Mercedes-Benz ServiceCenter or a recovery vehicle is called.
If vehicle data needs to be transferred during anMB Info call or a Roadside Assistance call, this isinitiated by the Customer Assistance Center.
TheRoadside Assistance ConnectedRoadside Assistance Connectedmes-sage appears in the display. If the Vehicle HealthCheck can be started, theRequestRequestforforVehi‐Vehi‐cle Diagnostics Received Start vehi‐cle Diagnostics Received Start vehi‐cle diagnostics?cle diagnostics?message appears in thedisplay.
XPress theYesYesbutton to confirm the message.
XIf theVehicle Diagnostics PleaseVehicle Diagnostics PleaseStart IgnitionStart Ignitionmessage appears: turn theSmartKey to positionHin the ignition lock(Ypage 123).
XIf thePlease follow the instructionsPlease follow the instructionsreceivedreceivedbybyphonephoneandandmovemoveyouryourvehi‐vehi‐cle to a safe position.cle to a safe position.messageappears: please follow the instructions
Features253
Stowage and features
Z

Example: engine oil cap
XTurn capCcounter-clockwise and remove it.
XAdd engine oil.If the oil level is at or below the MIN mark onthe oil dipstick, add 1.1 US qt (1.0 liter) ofengine oil.
XReplace capCon the filler neck and turnclockwise.Ensure that the cap locks into place securely.
XCheck the oil level again with the oil dipstick(Ypage 261).
Further information on engine oil (Ypage 322).
Checking and adding other service
products
Checking coolant level
GWARNING
The cooling system is pressurized, particularly
when the motor is warm. If you open the cap,
you could be scalded if hot coolant sprays out.
There is a risk of injury.
Let the engine cool down before you open the
cap. Wear protective gloves and protective
eyewear when opening. Open the cap slowly
to release pressure.
!The coolant level must only be checked andcorrected when the engine has cooled down(coolant temperature under 104 ‡ (40 †).Checking the coolant level when the coolanttemperature is over 104‡(40 †) can lead todamage to the engine or the engine coolingsystem.
XPark the vehicle on a level surface.
Only check the coolant level when the vehicleis on a level surface and the engine has cooleddown.
XTurn the SmartKey to positionHin the igni-tion lock (Ypage 123).
XCheck the coolant temperature display in theinstrument cluster.The coolant temperature must be below104 ‡ (40 †).
XTurn the SmartKey to positionZ(Ypage 123) in the ignition lock .
XSlowly turn capCcounter-clockwise and torelieve excess pressure.
XTurn capCfurther counter-clockwise andremove it.If the coolant is at the level of marker bar

XMake sure that the vehicle is at a standstilland the SmartKey is in positionHin the igni-tion lock.
XOpen the camera cover for cleaning via themultimedia system (see Digital Operator'sManual).
XTo clean the rear view camera:use clearwater and a soft cloth to clean cameralensC.
Cleaning the exhaust pipes
GWARNING
The exhaust tail pipe and tail pipe trim can
become very hot. If you come into contact
with these parts of the vehicle, you could burn
yourself. There is a risk of injury.
Always be particularly careful around the
exhaust tail pipe and the tail pipe trim. Allow
these components to cool down before touch-
ing them.
!Do not clean the exhaust pipe with acid-based cleaning agents, such as bathroomcleaner or wheel cleaner.
!Mercedes-AMG vehicles with black exhaustpipes: the black-chrome tailpipe finishersshould not be polished with a chrome polish.They will otherwise lose their black sheen. Foroptimal care, the faceplates should be rubbedwith a lightly oiled cloth after every car wash.Commercially available engine and care oilsare suitable for this.
For heavier soiling, you can apply a fine paint-work polish with a microfiber cloth. Removethe excess polish residue after polishing.
Impurities combined with the effects of road gritand corrosive environmental factors may causeflash rust to form on the surface. You canrestore the original shine of the exhaust pipe bycleaning it regularly, especially in winter andafter washing.
XClean the exhaust pipe with a care producttested and approved by Mercedes-Benz.
Interior care
Cleaning the display
!For cleaning, do not use any of the following:
Ralcohol-based thinner or gasoline
Rabrasive cleaning agents
Rcommercially-available household cleaningagents
These may damage the display surface. Donot put pressure on the display surface whencleaning. This could lead to irreparable dam-age to the display.
XBefore cleaning the display, make sure that itis switched off and has cooled down.
XClean the display surface using a commer-cially available microfiber cloth and TFT/LCDdisplay cleaner.
XDry the display surface using a dry microfibercloth.
Cleaning the plastic trim
GWARNING
Care products and cleaning agents containing
solvents cause surfaces in the cockpit to
become porous. As a result, plastic parts may
come loose in the event of air bag deploy-
ment. There is a risk of injury.
Do not use any care products and cleaning
agents to clean the cockpit.
!Never attach the following to plastic surfa-ces:
Rstickers
Rfilms
Rperfume oil container or similar
You could otherwise damage the plastic.
!Do not allow cosmetics, insect repellent orsunscreen to come into contact with the plas-tic trim. This maintains the high-quality look ofthe surfaces.
XWipe the plastic trim with a damp, lint-freecloth, e.g. a microfiber cloth.
XHeavy soiling:use care and cleaning prod-ucts recommended and approved byMercedes-Benz.The surface may change color temporarily.Wait until the surface is dry again.
270Care
Maintenance and care

plenty of clean water and seek medical atten-
tion.
HEnvironmental note
Batteries contain pollutants.
It is illegal to dispose of them
with the household rubbish.
They must be collected sep-
arately and disposed of in an
environmentally responsible
recycling system.
Dispose of batteries in an
environmentally responsible
manner. Take discharged
batteries to a qualified spe-
cialist workshop or to a col-
lection point for used batter-
ies.
!Have the battery regularly checked at aqualified specialist workshop.
Comply with the service intervals in the Main-tenance Booklet, or contact a qualified spe-cialist workshop for more information.
!You should have all work involving the bat-tery carried out at a qualified specialist work-shop. In the exceptional case that it is neces-sary for you to disconnect the battery your-self, make sure that:
Rswitch off the engine and remove theSmartKey. On vehicles with KEYLESS-GO,make sure that the ignition is switched off.Check that all the indicator lamps in theinstrument cluster are off. Otherwise, elec-tronic components, such as the alternator,may be damaged.
Ryou first remove the negative terminalclamp and then the positive terminalclamp. Never swap the terminal clamps.Otherwise, the vehicle's electronic systemmay be damaged.
Rin vehicles with automatic transmission,the transmission is locked in position]after the battery is disconnected. The vehi-cle is secured against rolling away. You canthen no longer move the vehicle.
The battery and the cover of the positive ter-minal clamp must be installed securely duringoperation.
Comply with safety precautions and take pro-tective measures when handling batteries.
Risk of explosion.
Fire, open flames and smoking areprohibited when handling the bat-tery. Avoid creating sparks.
Battery acid is caustic. Avoid contactwith skin, eyes or clothing.
Wear suitable protective clothing,especially gloves, apron and face-guard.
Rinse any acid spills immediatelywith clear water. Contact a physicianif necessary.
Wear eye protection.
Keep children away.
Observe this Operator's Manual.
For safety reasons, Mercedes-Benz recom-mends that you only use batteries which havebeen tested and approved for your vehicle byMercedes-Benz. These batteries provideincreased impact protection to prevent vehicleoccupants from suffering acid burns should thebattery be damaged in the event of an accident.
In order for the battery to achieve the maximumpossible service life, it must always be suffi-ciently charged.
Like other batteries, the vehicle battery maydischarge over time if you do not use the vehicle.In this case, have the battery disconnected at aqualified specialist workshop. You can alsocharge the battery with a charger recommendedby Mercedes-Benz. Contact a qualified special-ist workshop for further information.
Have the battery condition of charge checkedmore frequently if you use the vehicle mainly forshort trips or if you leave it standing idle for alengthy period. Consult a qualified specialistworkshop if you wish to leave your vehicleparked for a long period of time.
280Battery (vehicle)
Breakdown assistance

Only replace a battery with a battery that hasbeen recommended by Mercedes-Benz.
Remove the SmartKey if you park the vehicleand do not require any electrical consumers.The vehicle will then use very little energy, thusconserving battery power.
If the power supply has been interrupted, e.g. ifyou reconnect the battery, you will have to:
Rset the clock using the multimedia system(see the Digital Operator's Manual)
Rreset the function for folding the exterior mir-rors in/out automatically, by folding the mir-rors out once (Ypage 98)
Charging the battery
GWARNING
During charging and jump-starting, explosive
gases can escape from the battery. There is a
risk of an explosion.
Particularly avoid fire, open flames, creating
sparks and smoking. Ensure there is sufficient
ventilation while charging and jump-starting.
Do not lean over a battery.
GWARNING
Battery acid is caustic. There is a risk of injury.
Avoid contact with skin, eyes or clothing. Do
not inhale any battery gases. Do not lean over
the battery. Keep children away from batter-
ies. Wash away battery acid immediately with
plenty of clean water and seek medical atten-
tion.
GWARNING
A discharged battery can freeze at tempera-
tures below freezing point. When jump-start-
ing the vehicle or charging the battery, gases
can escape from the battery. There is a risk of
an explosion.
Allow the frozen battery to thaw out before
charging it or jump-starting.
!Only use battery chargers with a maximumcharging voltage of 14.8 V.
!Only charge the battery using the jump-starting connection point.
The jump-starting connection point is in theengine compartment (Ypage 282).
XOpen the hood.
XConnect the battery charger to the positiveterminal and ground point in the same orderas when connecting the donor battery in thejump-starting procedure (Ypage 282).
If the indicator/warning lamps do not light up inthe instrument cluster at low temperatures, it isvery likely that the discharged battery has fro-zen. In this case you may neither jump-start thevehicle nor charge the battery. The service life ofa thawed-out battery may be shorter. The start-ing characteristics can be impaired, particularlyat low temperatures. Have the thawed-out bat-tery checked at a qualified specialist workshop.
Only charge the installed battery with a batterycharger which has been tested and approved byMercedes-Benz. A battery charger unit speciallyadapted for Mercedes-Benz vehicles and testedand approved by Mercedes-Benz is available asan accessory. It permits the charging of the bat-tery in its installed position. Contact an author-ized Mercedes-Benz Center for further informa-tion and availability. Read the battery charger'soperating instructions before charging the bat-tery.
Replacing the 12 V battery
Observe the notes on the 12 V battery(Ypage 279).
Mercedes-Benz recommends that you have the12 V battery replaced at a qualified specialistworkshop, e.g. at an authorized Mercedes-BenzCenter.
If you want to replace the battery yourself,observe the following notes:
RAlways replace a defective battery with a bat-tery which meets the specific requirements ofthe vehicle.
The vehicle is equipped with a battery usingAGM (absorbent glass mat) technology or abattery using EFB (enhanced flooded battery)technology. Full vehicle functionality is guar-anteed only with an AGM or EFB battery. Ifreplacement is necessary, always use the bat-tery technology originally installed. Switchingbetween the battery technologies is not per-mitted. For safety reasons, Mercedes-Benzrecommends that you only use batteries
Battery (vehicle)281
Breakdown assistance
Z

If the indicator/warning lamps do not light up in the instrument cluster at low temperatures, it is verylikely that the discharged battery has frozen. In this case you may neither jump-start the vehicle norcharge the battery. Let the battery thaw first. The service life of a thawed-out battery may be shorter.The starting characteristics can be impaired, particularly at low temperatures. Have the thawed-outbattery checked at a qualified specialist workshop.
Do not start the vehicle using a rapid charging device. If your vehicle's battery is discharged, theengine can be jump-started from another vehicle or from a second battery using jumper cables.Observe the following points:
RThe battery is not accessible in all vehicles. If the other vehicle's battery is not accessible, jump-start the vehicle using a second battery or a jump-starting device.
RYou may only jump-start the vehicle when the engine and exhaust system are cold.
RDo not start the engine if the battery is frozen. Let the battery thaw first.
ROnly jump-start from batteries with a 12 V voltage rating.
ROnly use jumper cables that are not damaged and have a sufficient cross-section and insulatedterminal clamps.
RMake sure that the two vehicles do not touch.
Make sure that:
RThe jumper cables are not damaged.
RNon-insulated parts of the terminal clamps do not come into contact with other metal parts whilethe jumper cables are connected to the battery.
RThe jumper cables cannot come into contact with parts that can move when the engine is running,such as the V-belt pulley or the fan.
XSecure the vehicle by applying the electric parking brake.
XShift the transmission to position].
XTurn the SmartKey to positionZin the ignition lock and remove it.
XSwitch off all electrical consumers, e.g. rear window defroster, lighting, etc.
XOpen the hood.
Jump-starting283
Breakdown assistance
Z

!When Active Brake Assist, Active DistanceAssist DISTRONIC or the HOLD function isactivated, the vehicle brakes automatically incertain situations.
To avoid damage to the vehicle, deactivatethese systems in the following or similar sit-uations:
Rwhen towing the vehicle
Rin the car wash
!Make sure that the electric parking brake isreleased. If the electric parking brake is faulty,visit a qualified specialist workshop.
!Only secure the tow rope or tow bar at thetowing eyes. Otherwise, the vehicle could bedamaged.
!Do not use the towing eyes for recovery pur-poses as this could damage the vehicle. If indoubt, recover the vehicle with a crane.
!When towing, pull away slowly andsmoothly. If the tractive power is too high, thevehicles could be damaged.
!The vehicle can be towed a maximum of30 miles (50km). The towing speed of 30 mph(50km/h) must not be exceeded.
If the vehicle has to be towed more than30 miles (50km), the front axle must be raisedor the entire vehicle raised and transported.
!Do not tow with sling-type equipment. Thiscould damage the vehicle.
!When towing away vehicles with KEYLESS-GO, use the key instead of the Start/Stopbutton. The automatic transmission may oth-erwise shift to position]when you open thedriver's or front-passenger door, which coulddamage the transmission.
!Vehicles with automatic transmission mustnot be started by tow-starting. This could oth-erwise damage the transmission.
It is better to have the vehicle transported thanto have it towed away.
If the vehicle can no longer be driven because ofan accident or breakdown, you have the follow-ing options:
RTransporting the vehicle.
As a rule, you should have the vehicle trans-ported.
RTowing the vehicle with a tow rope or tow bar.
Only tow the vehicle in exceptional cases.
The battery must be connected and charged.Otherwise, you:
Rcannot turn the SmartKey to positionHinthe ignition lock.
Rcannot release the electric parking brake.
Rcannot shift the transmission to position\\.
The function of the electric parking brake andthe parking lock is dependent on the on-boardvoltage.
If the on-board voltage is low or if there is a sys-tem malfunction:
Rthe electric parking brake may not be appliedin certain circumstances, or
Rit may no longer be possible to shift the trans-mission to position]
Switch off non-essential consumers, e.g. theradio.
Deactivate the automatic locking feature beforethe vehicle is towed (Ypage 189). You couldotherwise be locked out when pushing or towingthe vehicle.
Installing/removing the towing eye
Installing the towing eye
The brackets for the screw-in towing eye arelocated in the bumpers. They are at the rear andat the front, under coversC.
XRemove the towing eye from the stowagespace.
Towing and tow-starting285
Breakdown assistance
Z

The towing eye is located with the vehicle toolkit under the cargo compartment floor(Ypage 274).
Vehicles with the TIREFIT kit: the towing eye isbeneath the tire inflation compressor(Ypage 274).
XPress the mark on coverCinwards in thedirection of the arrow.
XTake coverCoff the opening.
XScrew in the towing eye clockwise to the stop.
Removing the towing eye
XUnscrew and remove the towing eye.
XAttach coverCto the bumper and press untilit engages.
XPlace the towing eye in the stowage wellbeneath the cargo compartment floor in thecargo compartment (Ypage 274).
XVehicles with the TIREFIT kit: put back the tireinflation compressor (Ypage 274).
Towing the vehicle with the front axle
raised
Observe the important safety notes when tow-ing your vehicle with the front axle raised(Ypage 284).
Only vehicles without 4MATIC can be towedwith the front axle raised.
!Vehicles with 4MATIC must not be towedwith either the front or the rear axle raised, asdoing so will damage the transmission.
Vehicles with 4MATIC may either be towed awaywith both axles on the ground or be loaded upand transported.
!The ignition must be switched off if the vehi-cle is being towed with the front axle raised.
Otherwise, ESP®may intervene and damagethe brake system.
XOn vehicles with KEYLESS-GO or the KEY-LESS-GO start function:you must use theSmartKey instead of the Start/Stop button(Ypage 124).
XMake sure that the vehicle is stationary.
XTurn the SmartKey to positionHin the igni-tion lock.
XWhen the vehicle is stationary, depress thebrake pedal and keep it depressed.
XShift the automatic transmission to position].
XRelease the brake pedal.
XRelease the electric parking brake.
XSwitch off the automatic locking(Ypage 189).
XSwitch on the hazard warning lamps(Ypage 103).
XTurn the SmartKey in the ignition lock to posi-tionZand leave the SmartKey in the ignitionlock.
Towing a vehicle with both axles on
the ground
It is important that you observe the safetyinstructions when towing away your vehicle(Ypage 284).
XOn vehicles with KEYLESS-GO or the KEY-LESS-GO start function:you must use theSmartKey instead of the Start/Stop button(Ypage 124).
The automatic transmission automatically shiftsto position]when you open the driver's orfront-passenger door or when you remove theSmartKey from the ignition lock. In order toensure that the automatic transmission stays inposition\\when towing away the vehicle, youmust observe the following points:
XMake sure that the vehicle is stationary.
XTurn the SmartKey to positionHin the igni-tion lock.
XDepress and hold the brake pedal.
XShift the automatic transmission to position\\.
XLeave the SmartKey in positionHin the igni-tion lock.
XRelease the brake pedal.
XRelease the electric parking brake.
XSwitch on the hazard warning lamps(Ypage 103).
iIn order to signal a change of direction whentowing the vehicle with the hazard warninglamps switched on, use the combinationswitch as usual. In this case, only the indicatorlamps for the direction of travel flash. Afterresetting the combination switch, the hazardwarning lamp starts flashing again.
286Towing and tow-starting
Breakdown assistance

Permitted towing methods
Mercedes-Benz recommends transporting yourvehicle in the case of a breakdown, rather thantowing it away.
When towing away, use a towing rope or a tow-ing bar with both axles on the ground. Do not useany tow bar systems.
Transporting the vehicle
Vehicles with automatic transmission
!When the vehicle is loaded for transport, thefront and rear axles must be stationary and onthe same transportation vehicle. Positioningover the connection point of the transportvehicle is not permitted. The drive train mayotherwise be damaged.
All vehicles
!You may only secure the vehicle by thewheels, not by parts of the vehicle such asaxle or steering components. Otherwise, thevehicle could be damaged.
XTurn the SmartKey to positionHin the igni-tion lock (Ypage 123).
XShift the transmission to position\\.
As soon as the vehicle has been loaded:
XPrevent the vehicle from rolling away byapplying the electric parking brake.
XShift the transmission to position].
XTurn the SmartKey to positionZin the igni-tion lock and remove it.
XSecure the vehicle.
The towing eye can be used to pull the vehicleonto a trailer or transporter for transporting pur-poses.
Notes on 4MATIC vehicles
!Vehicles with 4MATIC must not be towedwith either the front or the rear axle raised, asdoing so will damage the transmission.
Vehicles with 4MATIC may only either be towedaway with both axles on the ground or be loadedup and transported.
If the vehicle's transmission, front, or rear axle isdamaged, have the vehicle transported on atruck or trailer.
In the event of damage to the electrical sys-tem:
If the battery is defective, the automatic trans-mission will be locked in position]. To shift theautomatic transmission to position\\, youmust provide power to the vehicle's on-boardelectrical system in the same way as when jump-starting (Ypage 282).
Have the vehicle transported on a transporter ortrailer.
Tow-starting (emergency engine
starting)
!Vehicles with automatic transmission mustnot be tow-started. You could otherwise dam-age the automatic transmission.
iYou can find information on "Jump-starting"under (Ypage 282).
Fuses
Important safety notes
GWARNING
If you manipulate or bridge a faulty fuse or if
you replace it with a fuse with a higher amper-
age, the electric cables could be overloaded.
This could result in a fire. There is a risk of an
accident and injury.
Always replace faulty fuses with the specified
new fuses having the correct amperage.
!Only use fuses that have been approved forMercedes-Benz vehicles and which have thecorrect fuse rating for the system concerned.Only use fuses marked with an "S". Other-
Fuses287
Breakdown assistance
Z

wise, components or systems could be dam-aged.
!Make sure that no moisture can enter thefuse box when the cover is open.
!When closing the cover, make sure that it islying correctly on the fuse box. Moisture seep-ing in or dirt could otherwise impair the oper-ation of the fuses.
The fuses in your vehicle serve to close downfaulty circuits. If a fuse blows, all the compo-nents on the circuit and their functions stopoperating.
Blown fuses must be replaced with fuses of thesame rating, which you can recognize by thecolor and value. The fuse ratings are listed in thefuse allocation chart.
The fuse allocation chart is in the fuse box in thefront-passenger footwell (Ypage 289).
If a newly inserted fuse also blows, have thecause traced and rectified at a qualified special-ist workshop, e.g. an authorized Mercedes-BenzCenter.
Before changing a fuse
XSecure the vehicle against rolling away(Ypage 142).
XSwitch off all electrical consumers.
XVehicles without KEYLESS-GO:remove theSmartKey from the ignition lock.
XVehicles with KEYLESS-GO start-functionor KEYLESS-GO:open the driver's door.The vehicle electronics are now in positionZ. This corresponds to the SmartKey beingremoved from the ignition.
The fuses are located in various fuse boxes:
RFuse box in the engine compartment on theleft-hand side of the vehicle, when viewed inthe direction of travel
RFuse box in the front-passenger footwell
The fuse allocation chart is on the fuse box in thefront-passenger footwell (Ypage 289).
Fuse box in the engine compartment
GWARNING
When the hood is open and the windshield
wipers are set in motion, you can be injured by
the wiper linkage. There is a risk of injury.
Always switch off the windshield wipers and
the ignition before opening the hood.
XOpen the hood.
XUse a dry cloth to remove any moisture fromthe fuse box.
XTo open:open clampsD.
XFold up coverCin the direction of the arrowand remove it.
XTo close:check whether the seal is lying cor-rectly in coverC.
XInsert coverCat the back into openings