MERCEDES-BENZ CLS-Class 2014 W218 Owner's Manual

AMG vehicles
Your attention must always be focused on the
traffic conditions. Only us ethe cigarette
lighte rwhen road and traffic conditions
permit.
X Turn the SmartKey to position 2in the
ignition lock (Y page 147).
X To open: briefly press the trim on
cover 001A.
The stowage compartmento pens.
X Press in cigarette lighter 0010.
Cigarett elighter 0010will pop out
automatically when the heatin gelemen tis
red-hot. 12
Vsockets
General notes X
Turn th eSmartKey to position 1in the
ignitio nlock (Y page 147).
The socket scan be used for accessories with
am aximum draw of 180 W(15 A).
Accessories include such items as lamps or
chargers for mobile phones.
If you use the socket sfor long periods when
the engine is switched off, the battery may
discharge.
i An emergenc ycut-out ensures that the
on-board voltage does not drop too low. If
the on-board voltage is too low, the power
to the socket sisautomatically cut. This
ensures that there is sufficient power to
start the engine. Socket under the armrest
X
Open the stowage compartment under the
armrest (Y page 280).
X Lift up the cover of socket 001A.
Socket in the front-compartment center
console All vehicles (except AMG)
X
To open: slide cover 001Aforwards until it
engages.
X Lift up the cover of socket 0010.
X To close: briefly press cover 001Aat the
front.
The cover moves back. Features
289Stowage and features Z

AMG vehicles
X
To open: brieflypress the trim on
cover 001A.
The stowag ecompartment opens.
X Lif tu pt he cove rofsocket 0010.
X To close: foldd ownc over 001A.
Socket in the rear-compartment center
console X
Slide cover 0010forwards.
X Lift up the cover of socket 001A.Socket in the trunk X
Lift up the cover of socket 001A. mbrace
Important safety notes !
You must have alicense agreement to
activate the mbrace service. Make sure
that your system is activated and ready for
use. To register, press the 0014MB Info call
button .Ifany of the steps mentioned are
not carried out, the system may not be
activated.
If you have questions about the activation,
contact one of the following telephone
hotlines:
R USA: Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
(1-800-367-6372)o r1-866-990-9007
R Canada: Customer Servic eat
1-888-923-8367
Shortly after successfully registerin gwith the
service, auser ID and password will be sent
to you by post. USA only: you can use this
password to log ontot he mbrace area under
"Owners Online" at http://
www.mbusa.com .
The system is available if:
R it has been activated and is operational
R the corresponding mobile phone network
is available for transmitting data to the
Customer Center 290
FeaturesStowage and features

R
as ervic esubscription is available
R thes tarter battery is sufficiently charged
i Determining th elocatio nofthe vehicle on
am ap is only possible if:
R GPS reception is available.
R the vehicle position can be forwarded to
the Customer AssistanceC enter.
The mbrace system To adjust the volume during
acall, proceed
as follows:
X Press the 0008or0009 button on the
multifunction steering wheel.
or
X Use the volume controller of the audio
system/COMAND.
The system offers various services, e.g:
R Automatic and manual emergency call
R Roadside Assistancec all
R MB Info call
USA only: you can find information and a
description of all available features under
"Owners Online" at http://www.mbusa.com.
System self-test After you have switched on the ignition, the
system carries out aself-diagnosis.
Am alfunction in th esystem has been
detected if on eofthefollowin goccurs:
R The indicator lamp in th eSOS bu tton does
no tc om eond uringthe system self-test.
R The indicator lamp in the 0002Roadside
Assistanc ebutto ndoes not light up during
self-diagnosis of the system.
R The indicator lamp in the 0014MB Info call
button does not light up during self-
diagnosis of the system. R
The indicator lamp in one or more of the
following button scontinues to light up red
after the system self-diagnosis:
- SOS button
- 0002 Roadside Assistance call button
- 0014 MB Info call button
R after the system self-diagnosis, the
Inoperative or
Service Not Activated message appears in the
multifunction display.
If am alfunction is indicated as outlined
above, the system may not operate as
expected. In the event of an emergency, help
will have to be summoned by other means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
R USA: Mercedes-Benz Customer Assistance
Center at
1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
R Canada: Customer Servic eat
1-888-923-8367
Emergency call Important safety notes
!
You must have alicense agreement to
activate the mbrace service. Make sure
that your system is activated and ready for
use. To register, press the 0014MB Info call
button .Ifany of the steps mentioned are
not carried out, the system may not be
activated.
If you have questions about the activation,
contact one of the following telephone
hotlines:
R USA: Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
(1-800-367-6372)o r1-866-990-9007
R Canada: Customer Servic eat
1-888-923-8367 Features
291Stowage and features Z

General notes
An emergency call is dialed automatically if
an air bag or Emergency Tensioning Device is
triggered.
i You cannot end an automatically
triggered emergency call yourself.
An emergency call can alsobei nitiated
manually.
As soon as the emergency call has been
initiated, the indicator lamp in the SOS button
flashes. The multifunction display shows the
Connecting Call message.
The audio outpu tismuted.
Once the connection has been made, the
Call Connected message appears in the
multifunction display.
All important information on the emergency
is transmitted, for example:
R Current location of the vehicle (as
determined by the GPS system)
R Vehicle identification number
R Information on the severity of the accident
Shortly after the emergency call has been
initiated, avoice connection is automatically
established between the Mercedes-Benz
Customer Assistance Center and the vehicle
occupants.
R If the vehicle occupants respond, the
Mercedes-Benz Customer Assistance
Center attempts to get more information
on the emergency.
R If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
If no voice connection can be established to
the response center, the system was unable
to initiate an emergency call. This can occur
for instance if the relevant mobile phone
network is not available. The indicator lamp
in the SOS button flashes continuously.
The Call Failed message appears in the
multifunction displaya nd must be confirmed.
In this case, summon assistance by other
means. Making an emergency call G
WARNING
It can be dangerous to remain in the vehicle,
even if you have pressed the SOS button in an
emergency if:
R you see smoke inside or outside of the
vehicle, e.g. if there is afire after an
accident
R the vehicle is on adangerous section of
road
R the vehicle is not visible or cannot easilybe
seen by other road users, particularly when
dark or in poor visibility conditions
There is arisk of an accident and injury.
Leave the vehicle immediately in this or
similar situations as soon as it is safe to do
so. Move to asafe location along with other
vehicle occupants. In such situations, secure
the vehicle in accordance with national
regulations, e. g. with awarning triangle. X
To initiate an emergency call
manually: press cover 001Abriefly to open.
X Press SOS button 0010briefly.
The indicator lamp in SOS button 0010
flashes until the emergency call is
concluded.
X Wait for avoice connection to the
Mercedes-Benz Customer Assistance
Center.
X After the emergency call, close cover 001A.
i If the mobile phone network is
unavailable, mbrace will not be able to
make the emergency call. If you leave the 292
FeaturesStowage and features

vehicl
eimmediatel yafter pressing the SOS
button, you willn ot know whethermbrace
placed the emergency call. In this case,
always summon assistance by other
means.
Roadside Assistance button X
Press Roadside Assistance button 001A.
This initiates acall to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in Roadside Assistance button 001A
flashes while the call is active. The
multifunction display shows the
Connecting Call message. The audio
output is muted.
If ac onnection can be made, the CallConnected message appears in the
multifunction display.
If am obile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
R Current location of the vehicle
R Vehicle identification number
i The COMAND display indicates that acall
is active. Durin gthe call, you can chang eto
the navigation menu by pressin gthe NAVI
button on COMAND ,for example.
Voice output is not available.
Av oice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the vehicle remote malfunction
diagnosis, the Mercedes-Benz Customer Assistance Center can ascertain the nature of
the problem (Y
page 297).
The Mercedes-Benz Customer Assistance
Center either sends aqualified Mercedes-
Benz technician or arranges for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center. You may be charged
for services such as repair work and/or
towing.
Further details are available in your mbrace
manual.
i The system has not been able to initiate
ar oadside assistance call, if:
R the indicator lamp for Roadside
Assistance call button 001Ais flashing
continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.
X To end acall: press the 0008button on the
multifunctio nsteering wheel.
or
X Press the corresponding button for ending
ap hone cal lonCOMAND.
MB Info call button Features
293Stowag eand featur es Z

X
Press MB Infoc all button001A.
This initiates acall to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in MB Infoc all button001Aflashes while
the connection is being made. The
Connecting Call message appears in the
multifunction display and COMAND is
muted.
If ac onnection can be made, the CallConnected message appears in the
multifunction display.
If am obile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
R Current location of the vehicle
R Vehicle identification number
i The COMAND display indicates that acall
is active. During the call, you can change to
the navigation menu by pressing the NAVI
button on COMAND ,for example.
Voice output is not available.
Av oice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants. You can
obtain information on how to operate your
vehicle's systems, on the location of the
nearest authorized Mercedes-Benz Center,
and on further products and services offered
by Mercedes-Benz USA.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
i The system has not been able to initiate
an MB Info call, if:
R the indicator lamp in MB Info call
button 001Ais flashing continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display. X
To end acall: press the 0008button on the
multifunctio nsteering wheel.
or
X Press the corresponding button for ending
ap hone cal lonCOMAND.
Call priority When service calls ar
eactive, e.g .Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergenc ycall will take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Mercedes-
Benz Customer Assistance Center.
All other calls can be ended by pressing:
R the 0008 button on the multifunction
steerin gwheel
R or the corresponding COMAND button for
ending atelephone call
i When acall is initiated, the audio system
is muted. The mobile phone is no longer
connected to COMAND. However, if you
want to use your mobile phone, do so only
when the vehicle is stationary and in asafe
location.
Downloading destinations in COMAND Downloading destinations
Destination Download gives you access to a
data bank with over 15 million Points of
Interest (POIs). These can be downloaded on
the navigation system in your vehicle. If you
know the destination
,the address can be
downloaded. Alternatively, you can obtain the
location of Points of Interest (POIs)/
important destination sinthe vicinity.
Furthermore, you can download routes with
up to 20 way points.
You are prompted to confirm route guidance
to the address entered. 294
FeaturesStowage and features

X
Select Yes with the
000Aor0004 buttons
on the COMAND system.
X Confirm with the 0001button on the
COMAND system.
The system calculate sthe route and
subsequently starts the route guidance with
the address entered.
i If yo uselect No ,t
he address can be saved
in the address book.
i The Destination Download function is
available if the corresponding mobile
phone network is available and data
transfer is possible.
i Youc an onl yusethe Destination
Download function if the vehicl eis
equipped with anavigation system.
Route Assistance
Thi sservice is part of the mbrace PLUS
Packag eand canno tbepurchased
separately.
i You can also use the Route Assistance
function if your vehicle is not equipped with
an avigation system.
Within the framework of this service, you
receive aprofessional and reliable form of
navigation support without having to leave
your vehicle.
The customer servic erepresentativ efinds a
suitable route depending on your vehicle's
curren tposition and the desired destination.
You will then be guided live through the
current route section.
Search &Send General notes
i
To use "Search &Send", your vehicle
must be equipped with mbrace and a
navigation system. You must also have an
mbrace servic esubscription.
"Search &Send" is adestination entry
service. Adestination address which is found
on Google Maps ®
can be transferred via mbrace directly to your vehicle's navigation
system.
Specifying and sending the destination
address
X
Go to the website http://
www.maps.google.com and enter a
destination address intot he entry field.
X To send the destination address to the
e-mail address of your mbrace
account: click on the corresponding
button.
i Example:
If you select 'Sen dtovehicle' and then
'Mercedes-Benz', the destination address
will be sent to your vehicle.
X When the "Send" dialog window appears:
In the relevant field, enter the e-mail
address which you specified when
activating your mbrace account.
X Click "Send".
i Information on specific commands such
as "Address entry" or "Send" can be found
on the website.
Calling up destination addresses
X Switc hont he ignition.
The destination address is loaded intot he
vehicle's navigation system.
Ad isplay message appears, asking
whether navigation should be started.
X Select Yes by sliding
0003000C0009and turning
0004000C000B the COMAND controller and confirm
with 000E.
The system calculates the rout eand
subsequently starts the rout eguidance
wit hthe address entered.
i If you select No ,t
he address can be saved
in th eaddress book.
i If you have sen tmoret hano ne
destination address ,eachi ndividual
destination must be confirmed separately. Features
295Stowage and featu res Z

i
Destinatio naddresses are loaded in the
same order as the order in which they were
sent.
Please not ethe following if you have
multiple Mercedes-Benz vehicles with
mbrace and activ embrace accounts:
if multiple vehicles are registered under the
same e-mail address, the destination will
be sent to all the vehicles.
Vehicle remote opening You can use the vehicle remot
eopenin gifyou
have unintentionally locked your vehicle and
ar eplacemen tSmartKey is not available.T he
vehicle can be opened by the Mercedes-Benz
Customer AssistanceC enter.
The vehicle can be immediately opened
remotely within four days of the ignition being
turned off. After this time, the remote
unlocking may be delayed by 15 to
60 minutes. After 30 days, the vehicle can no
longer be opened remotely.
X Contact the following service hotlines:
R
USA: Mercedes-Ben zCustomer
Assistanc eCente rat
1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for you rpassword.
X Return to your vehicle at th etimea greed
upon wit hthe Mercedes-Ben zCustomer
Assistanc eCenter.
US Ao nly:alternatively, the vehicle can be
opened via:
R the Internet ,under the "Owner sOnline"
section
R the telephon eapplication (e.g .iPhone ®
,
Blackberry)
To do this, you will need your identification
number and password.
i Vehicle remot eopening is only possible if
the corresponding mobile phone network
is accessible. Vehicle remot
eclosing The remot
eclosing feature can be used when
you have forgotten to lock the vehicle and you
are no longer nearby. The vehicle can then be
locked by the Mercedes-Benz Customer
Assistance Center.
The vehicle can be immediately remotely
locked within four days of the ignition being
turned off. After this time, the remot eclosing
may be delayed by 15 to 60 minutes. After
30 days the vehicle can no longer be closed
remotely.
X Contact the following service hotlines:
R
USA: Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
(1-800-367-6372)o r1-866-990-9007
R Canada: Customer Servic eat
1-888-923-8367
You will be asked for your PIN.
The next time you are inside the vehicle and
you switch on the ignition, the Doors Locked Remotely message appears in the
multifunction display.
USA only: alternatively, the vehicle can be
locked via:
R the Internet,u nder the "Owners Online"
section
R the telephone application (e.g. iPhone ®
,
Blackberry)
To do this, you will need your identification
number and password.
i The vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible. 296
FeaturesStowage and features

Stolen vehicle recovery service
If your vehicle has been stolen:
X
Notify the police.
The police will issue anumbered incident
report.
X This number will be forwarded to the
Mercedes-Benz Customer Assistance
Center together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance
Center contacts you and the local law
enforcement agency if the vehicle is
located. However, only the law
enforcement agency is informed of the
location of the vehicle.
i If the anti-theft alarm system is activated
for longer than 30 seconds ,the Mercedes-
Benz Customer Assistance Center is
automatically informed.
Vehicle remote malfunction diagnosis With the vehicle remote malfunction
diagnosis (Vehicle Health Check), the
Customer Assistance center can provide
improved support for problems with your
vehicle. During an existing call, vehicle data
is transferred to the Customer Assistance
center. The customer service representative
can use the received data to decide what kind
of assistance is required. You are then, for
example, guided to the nearest authorized
Mercedes-Benz Center or arecovery vehicle
is called.
If vehicle data needs to be transferred during
an MB Info call or aRoadside Assistance call,
this is initiated by the Customer Assistance
center. You will see the RoadsideAssistance Connected message in the
COMAND display.Ift he vehicle remote
malfunction diagnosis can be started, the
Request for vehicle diagnosis received. Start vehicle diagnosis?
message appears in the display. X
Confirm the message with Yes .
X When the Vehicle Diagnosis Please Start Ignition message appears, turn
the SmartKey to position 2in the ignition
lock (Y page 147).
X When the Please follow the instructions received by phone and
move your vehicle to
asafe position. message appears, follow the
customer service representative's
instructions.
The message in the displayd isappears.
If you select Cancel ,t
he vehicle remote
malfunction diagnosis is canceled
completely.
The vehicle operating state check begins.
You will see the Vehicle diagnosis activated. message.
When the diagnosis is completed, the
Transfer vehicle diagnostics data (Voice connection may be
interrupted during data transfer.)
message appears. The vehicle data can now
be sent to the Customer Assistancec
enter.
X Press OK to confirm the message.
The voice connection with the Customer
Assistancec enter is terminated.
You will see the Vehicle Diagnosis: Transferring data... message.
The vehicle data is sent to the Customer
Assistancec enter.
Depending on what the customer service
representative agreed with you, the voice
connection is re-established after the transfer
is complete. If necessary, you will be
contacted at alater time by another means,
e.g. by e-mail or phone.
Further functions of the vehicle remote
malfunction diagnosis include, for example:
R transfer of service data to the Customer
Assistancec enter. Ifaservice is overdue,
the COMAND display shows amessage Features
297Stowage and features Z

about various special offers at your
workshop.
R monthly status informatio ne-mail on oil
level ,air pr essure, maintenance, brakes,
etc. If applicable,y ou willreceive
information on special offers in the e-mail.
USA only :this information can alsobe
called up under "Owners Online" at http://
www.mbusa.com.
Information on the data stored in the vehicle
(Y page2 7).
Information on Roadsid eAssistance
(Y page2 3).
Downloading routes Downloading routes allows you to transfer
and save predefined routes in the navigation
system. To do this, an SD memory card must
be inserted into the COMAND system. If no
SD memory card is inserted, you must insert
the card into the card slot on the COMAND
system before saving.
Ar oute can be prepared and sent either by a
customer service representative or via the
mbrace portal on the Internet.
Each route can include up to 20 way points.
Once aroute has been received by the
navigation system, you will see the has been saved to memory card.
Do you want to start route
guidance? message in the COMAND display.
The route is saved to the SD memory card.
X To startr outeguidance: selectYes .
An overview of the route is shown in the
display.
i If you select No ,t
he saved route can be
called up later via the navigation menu.
X Select Start .
Route guidance is started.
i Downloaded and saved data can be called
up again in COMAND.
You can find further information in the
separate COMAND Operating Instructions. Speed alert You can define the upper speed limit, which
must not be exceeded by the vehicle. If this
selected speed is exceeded by the vehicle, a
message will be sent to the Customer
Assistance center. The Customer Assistance
center then forwards this information to you.
You can select the way in which you receive
this information beforehand. Possible options
include text message, e-mail or an automated
call.
The data which is sent to the Customer
Assistance Center contains the following
information:
R
the location where the speed limit was
exceeded
R the time at which the speed limit was
exceeded
R the selected speed limit which was
exceeded
Geo fencing Geo fencing allows you to select areas which
the vehicle should not enter or leave. You will
be informed if the vehicle crosses the
boundaries of the selected areas. You can
select the way in which you receive this
information beforehand. Possible options
include text message, e-mail or an automated
call.
The area can be determined as either acircle
or ap olygon with amaximum of ten corners.
You can specify up to ten areas
simultaneously. Different settings are
possible for each area.
USA only: these settings can be called up
under "Owners Online" at http://
www.mbusa.com.
Alternatively, you can trigger an MB Info call
and inform the customer service
representative that you wish to activate geo
fencing.
Currently inactive areas can be activated by
text message. 298
FeaturesStowage and features