ESP MERCEDES-BENZ E-CLASS ESTATE 2012 Service Manual

Problems with the engine
Problem Possible causes/consequences and
M Solutions
The engine does not
start. The HOLD function or DISTRONIC PLUS is activated.
X
Deactivate the HOLD function (Y page 205) or DISTRONIC
PLUS (Y page 203).
X Try to start the engine again. The engine does not
start. The starter motor
can be heard. R
There is a malfunction in the engine electronics.
R There is a malfunction in the fuel supply.
X Before attempting to start the engine again, turn the key in the
ignition back to position 0or press the Start/Stop button
repeatedly until all indicator lamps in the instrumen tcluster go
out.
X Try to start the engine again (Y page 162). Avoid excessively
long and frequent attempts to start the engine, as this will drain
the battery.
If the engine does not start after several attempts:
X Consult a qualified specialist workshop. The engine does not
start
.The starter motor
can be heard. The
reserve fuel warning
lamp is lit and the fuel
gauge display shows 0. The fuel tank is empty.
X
Refuel the vehicle. The engine does not
start. You cannot hear
the starter motor. The on-board voltage is too low because the battery is too weak
or discharged.
X
Jump-start the vehicle (Y page 370).
If the engine does not start despite attempts to jump-start it:
X Consult a qualified specialist workshop. The starter motor was exposed to a thermal load that was too high.
X
Allow the starter motor to cool down for approximately two
minutes.
X Try to start the engine again.
If the engine still does not start:
X Consult a qualified specialist workshop. 168
DrivingDriving and parking

!
On long and steep downhill gradients,
especially if the vehicle is ladenort owing
a trailer, you must shift into gear 1, 2or3
in good time. This uses the engine's braking
effect .This relieves the load on the brake
system and prevents the brakes from over-
heating and wearing too quickly. Gear lever
Shifting to neutral (N)
X
Depress the clutch pedal fully.
X Move the gear lever to position N:. Neutral N with ECO start/stop func-
tion activated
The engine is switched off, if:
R in neutral N, the vehicle speed is below a
certain threshold and
R the clutch pedal is not depressed.
For further information on the ECO start/stop
function, see (Y page 165). Engaging reverse gear
! Only shift into reverse gear Rwhen the
vehicle is stationary. Otherwise, you could
damage the transmission.
X Move the gear lever firmly to the left
beyond the point of resistance and then
forwards.
i The ECO start/stop function is not avail-
able when reverse gear is engaged.
Further information on the ECO start/stop
function (Y page 165). Gearshift recommendation
X
Shift gear according to gearshift recom-
mendation :shown in the multifunction
display of the instrumentc luster.
The gearshift recommendations assist you in
adopting an economical driving style. The rec-
ommended gear is shown in the multifunction
display. Automatic transmission
Important safety notes
G
WARNING
If the engine speed is above the idling speed
and you engage transmission position Dor
R, the vehicle could pull away suddenly. There
is a risk of an accident. 170
Automatic transmissionDriving and parking

Engaging drive position D
X
Push the DIRECT SELECT leve rdown past
the first point of resistance. Transmission positions
B
Park position
This prevents the vehicle from roll-
ing away when stopped. Do not
shift the transmission into position
P(Y
page 183) unless the vehicle
is stationary.
Standard vehicles with aselec-
tor lever: you can only remove the
key if the transmission is in posi-
tion P. If the key is removed from
the ignitio nlock, the selector lever
is locked.
Vehicles with aDIRECT SELECT
lever: the automatic transmission
shifts to Pautomatically if you:
R remove the key
R switch off the engine when in R
or Dand open one of the front
doors C
Reverse gear
Only shif
tthe transmission to R
when the vehicle is stationary. A
Neutral
Do not shift the transmission to
N
while driving. Otherwise, the auto-
matic transmission could be dam-
aged.
Releasing the brakes will allow you
to move the vehicle freely, e.g. to
push it or tow it.
If ESP ®
is deactivated or faulty:
only shift the transmission to posi-
tion Nif the vehicle is in danger of
skidding, e.g. on icy roads.
Vehicles with aDIRECT SELECT
lever: if you switch off th eengine
using the key or the Start/Stop
button, the automatic transmission
shifts to neutral Nautomatically.
! Rolling in neutral Ncan lead to
damage to the transmission. 7
Drive
The automatic transmission
changes gear automatically. All
forward gears are available. Changing gear
The automatic transmission shifts to the indi-
vidual gears automatically when it is in trans-
mission position D.Gearshifting is deter-
mined by:
R a shift range restriction, if selected
R the selected drive program
E/S, E/S/M or, on AMG vehicles,
C/S/S+/M (Ypage 174)
R the position of the accelerator pedal
R the road speed Automatic transmission
173Driving and parking Z

G
WARNING
Avoid contact with fuels.
It is hazardous to yourh ealth if your skin
comes into direct contact with fuels or you
breathe in fuel vapours. G
WARNING
Do not use petrol to refuel a diesel tank .Never
mix diesel with petrol. Doing so could damage
the fuel system and the engine. The vehicle
could also catch fire.
! Do not use petrol to refuel vehicles with a
diesel engine. Do not use diesel to refuel
vehicles with a petrol engine. Even small
amounts of the wrong fuel result in damage
to the fuel system and the engine.
! Do not switch on the ignition if you acci-
dentally refuel with the wrong fuel. Other-
wise, the fuel will enter the fuel lines. Notify
a qualified specialist workshop and have
the fuel tank and fuel lines drained com-
pletely.
! Overfilling the fuel tank could damage the
fuel system.
! Take care not to spill any fuel on painted
surfaces. You could otherwise damage the
paintwork.
! Use a filter when adding fuel from a fuel
can. The fuel lines and/or the diesel injec-
tion system could otherwise be blocked by
particles from the fuel can.
Further information on fuel and on fuel grades
can be found in the "Fuel" section
(Y page 436). Refuelling
Opening/closing the fuel filler flap :
To open the fuel filler flap
; To insert the fuel filler cap
= Tyre pressure table
? Fuel type to be refuelled
The fuel filler flap is unlocked or locked auto-
matically when you open or close the vehicle
with the key or using KEYLESS-GO.
The position of the fuel filler cap is displayed
8 in the instrument cluster. The arrow
nextt o the filling pump indicates the side of
the vehicle.
Opening X
Switch off the engine.
X Remove the key from the ignition lock.
X KEYLESS-GO: open the driver's door.
This corresponds to key position 0: "key
removed".
The driver's door can be closed again.
X Press the fuel filler flap in the direction of
arrow :.
The fuel filler flap opens slightly.
X Open the fuel filler flap fully.
X Turn the fuel filler flap anti-clockwise and
remove it. 180
RefuellingDriving and parking

Apart from driving style, consumption is
dependent on many factors such as:
R load
R tyre pressure
R cold start
R selected route
R numbe rofconsumers that are switched on
These variable are not included in the ECO
display.
Your driving style is evaluated on the basis of
the following three categories:
Acceleration (evaluation of all accelera-
tion processes) The bar fills up: The bar depletes:
Moderate accelera-
tion, espeically at
higher speeds Sporty acceleration
Constant (evaluation of the driving style
at any point in time)
The bar fills up: The bar depletes:
Constant speed and
avoidance of unnec-
essary acceleration
and deceleration
processes Fluctuations in
speed
Coasting (evaluation of total decelera-
tion)
The bar fills up: The bar depletes:
Drive with care,
keep your distance
from the vehicle
ahead and remove
your foot from the
accelerator pedal in
good time: the vehi-
cle can coast with-
out braking Frequent braking i
An economical driving style depends in
particular on driving at moderate speeds.
Achieving a higher value in the categories
"Acceleration" and "Constant":
R observe the gearshift recommendations.
R drive in drive program E(vehicles with
automatic transmission).
i On long journeys at constant speed, such
as on the motorway, only the "Constant"
category bar changes.
i The ECO display sums up the driving
behaviour from the start to the end of the
journey. As a result, the bars change
dynamically at the start of the journey. Dur-
ing long journeys there are fewer changes.
For more dynamic changes, perform a man-
ual reset.
For further information on ECO display, see
(Y page 250). Short journeys
! Vehicles with adiesel particle filter: if
the vehicle is mostly driven for short dis-
tances, it is possible that malfunctions may
occur during the automatic cleaning of the
diesel particle filter. This may lead to fuel
collecting in the engine oil and cause
engine failure. Therefore, if you frequently
drive short distances, you should take a 20
minute trip on a motorway or rural road at
least every 500km. Brakes
Important safety notes G
WARNING
If you shift down on a slippery road surface in
an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
This increases the risk of skidding and having
an accident. 186
Driving tipsDriving and parking

Do not shift down for additional engine brak-
ing on a slippery road surface.
Downhill gradients On long and steep downhill gradients, espe-
cially if the vehicle is lade
nortowing a trailer,
you must shift to a lower gear in good time or
select shift range 1,2or 3on vehicles with
automatic transmission.
i This also applies if you have activated
cruise control, SPEEDTRONIC or DIS-
TRONIC PLUS.
This will use the braking effect of the engine,
so less braking will be required to prevent the
vehicle from gaining speed. This relieves the
load on the brake system and prevents the
brakes from overheating and wearing too
quickly.
Heavy and light loads G
WARNING
The braking system can overheat if you leave
your foot on the brake pedal while driving.
This increases the braking distance and could
even cause the braking system to fail. There
is a risk of an accident.
Never use the brake pedal as a footrest. Do
not simultaneously depress both the brake
pedal and the accelerator pedal while driving.
! Depressing the brake pedal constantly
results in excessive and premature wear to
the brake pads.
If the brakes have been subjected to a heavy
load, do not stop the vehicle immediately, but
drive on for a short while. This allows the air-
flow to cool the brakes more quickly.
If the brakes have been used only moderately,
you should occasionally test their effective-
ness. To do this, brake more firmly from a
higher speed. This improves the grip of the
brakes. Wet road surfaces If you have driven for a long time in heavy rain
without braking, there may be a delayed reac-
tion from the brakes when braking for the first
time. This may also occur after the vehicle has
been washed or driven through deep water.
You have to depress the brake pedal more
firmly. Maintain a greater distance from the
vehicle in front.
After driving on a wet road or having the vehi-
cle washed, brake firmly while paying atten-
tion to the traffic conditions. This will warm
up the brake discs, thereby drying them more
quickly and protecting them against corro-
sion.
Limited braking performance on salt-
treated roads If you drive on salted roads, a layer of salt
residue may form on the brake discs and
brake pads. This can result in a significantly
longer braking distance.
R
Brake occasionally to remove any possible
salt residue. Make sure that you do not
endanger other road users when doing so.
R Carefully depress the brake pedal and the
beginning and end of a journey.
R Maintain a greater distance to the vehicle
ahead.
New brake pads/linings New and replaced brake pads and discs only
reach their optimum braking effect after sev-
eral hundred kilometres of driving. Compen-
sate for this by applying greater force to the
brake pedal.
For safety reasons, Mercedes-Benz recom-
mends that you only have brake pads/linings
fitted to your vehicle which have been
approved for Mercedes-Benz vehicles or
which correspond to an equivalent quality
standard. Brake pads/linings which have not
been approved for Mercedes-Benz vehicles or
which are not of an equivalent quality could
affect your vehicle's operating safety. Driving tips
187Driving and parking Z

a window on the side of the vehicle that is not
facing into the wind.
Have your vehicle winterproofed at a qualified
specialist workshop at the onset of winter.
Driving with summer tyres Observe the notes in the "Winte
roperation"
section (Y page 382).
Slippery road surfaces G
WARNING
If you shift down on a slippery road surface in
an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
This increases the risk of skidding and having
an accident.
Do not shift down for additional engine brak-
ing on a slippery road surface.
If the vehicle threatens to skid or cannot be
stopped when moving at low speed:
X Vehicles with manual transmission:
shift to neutral.
X Vehicles with automatic transmission:
shift the transmission to position N.
X Try to bring the vehicle under control by
using corrective steering.
You should drive particularly carefully on slip-
pery road surfaces .Avoid sudden accelera-
tion, steering and braking manoeuvres.
i For more information on driving with
snow chains, see (Y page 383). Driving systems
Cruise control
Important safety notes G
WARNING
Do not change downf or additional engine
braking on a slippery road surface. This could cause the drive wheels to lose their grip and
the vehicle could skid.
G
WARNING
Cruise control cannot take account of road
and traffic conditions.
Always pay attention to traffic conditions
even when cruise control is activated.
Cruise control is only an aid designed to assist
driving. You are responsible for the vehicle's
speed and for braking in good time. G
WARNING
Do not use cruise control
R in traffic conditions that do not allow you to
drive at a constant speed (e.g. heavy traffic
or winding roads). You may otherwise
cause an accident.
R on slippery roads. The drive wheels may
lose their grip when braking or accelerating
and the vehicle may skid.
R when there is low visibility, e.g. due to fog,
heavy rain or snow.
General notes Cruise control maintains a constant road
speed for you. It brakes automatically in order
to avoid exceeding the set speed. You must
select a low gear in good time on long and
steep downhill gradients, especially if the
vehicle is laden or towing a trailer. On vehicles
with automatic transmission, select shift
range
1,2or 3.B y doing so, you will make
use of the braking effec tofthe engine. This
relieves the load on the brake system and
prevents the brakes from overheating and
wearing too quickly.
Use cruise control only if road and traffic con-
ditions make it appropriate to maintain a
steady speed for a prolonged period. You can
store any road speed above 30 km/h. Driving systems
189Driving and parking Z

Cruise control lever
:
To activate or increase speed
; LIM indicator lamp
= To activate at the curren tspeed/last
stored speed
? To activate or reduce speed
A To switch between cruise control and var-
iable SPEEDTRONIC
B To deactivate cruise control
You can operate cruise control and variable
SPEEDTRONIC with the cruise control lever.
The LIM indicator lamp on the cruise control
lever indicates which system you have selec-
ted:
R LIM indicator lamp off: cruise control is
selected.
R LIM indicator lamp on: variable SPEED-
TRONIC is selected.
When you activate cruise control, the stored
speed is shown in the multifunction display
for five seconds. In the multifunction display,
the segments between the stored speed and
the maximum speed light up.
Activation conditions To activate cruise control, all of the following
activation conditions must be fulfilled:
R
the parking brake must be released.
R you must be driving faster than 30 km/h.
R ESP ®
must be switched on, but not inter-
vening. R
the transmission must be in position D.
R the cruise control function must be selec-
ted (Y page 190).
Selecting cruise control X
Check whether LIM indicator lamp :is off.
If it is off, cruise control is already selected.
If it is not, press the cruise control lever in
the direction of arrow ;.
LIM indicator lamp :in the cruise control
lever goes out. Cruise control is selected.
Storing and maintaining the current
speed You can accept the curren
tspeed if you are
driving faster than 30 km/h. 190
Driving systemsDriving and parking

Deactivating cruise control
There are several ways to deactivate cruise
control:
X
Briefly press the cruise control lever for-
wards =.
or
X Brake
or
X Briefly press the cruise control lever in the
direction of arrow ;.
Variable SPEEDTRONIC is selected. LIM
indicator lamp :in the cruise contro llever
lights up.
Cruise control is automatically deactivated if:
R you depress the parking brake.
R you are driving at less than 30 km/h.
R ESP ®
intervenes or you deactivate ESP ®
.
R you shift into neutral in a vehicle with man-
ual transmission while driving or depress
the clutch pedal for longer than six sec-
onds.
R on vehicles with manual transmission, you
shift to a gear that is too high, and as a
result the engine speed is too low.
R on vehicles with automatic transmission,
you shift into position Nwhile driving.
If cruise control is deactivated, you will hear
a warning tone. You will see the Cruisecontrol off message in the multifunction
display for approximately five seconds.
i The last speed stored is cleared when you
switch off the engine. SPEEDTRONIC
Important safety notes G
WARNING
Never depress the brake pedal continuously
while the vehicle is in motion, e.g. never cause
the brakes to rub by applying constan tslight
pedal pressure. This causes the brake system
to overheat, increases the braking distance
and can lead to the brakes failing completely. G
WARNING
Do not change down for additional engine
braking on a slippery road surface. This could
cause the drive wheels to lose their grip and
the vehicle could skid. G
WARNING
SPEEDTRONIC is only an aid designed to
assist driving. You are responsible for the
vehicle's speed and for braking in good time.
SPEEDTRONIC brakes automatically so that
you do not exceed the set speed. On long and
steep downhill gradients, especially if the
vehicle is laden or towing a trailer, you must
selec tshift range 1,2or 3in good time. By
doing so, you will make use of the braking
effect of the engine. This relieves the load on
the brake system and prevents the brakes
from overheating and wearing too quickly. If
you need additional braking, depress the
brake pedal repeatedly rather than continu-
ously.
You can set a variable or permanent limit
speed:
R variable for speed limits, e.g. in built-up
areas
R permanent for long-term speed restric-
tions, e.g. when driving with winter tyres
fitted (Y page 195)
i The speed indicated in the speedometer
may differ slightly from the limit speed
stored. 192
Driving systemsDriving and parking

Cruise control or DISTRONIC PLU
Sis selec-
ted.
Variable SPEEDTRONIC is automatically
deactivated if:
R you depress the accelerator pedal beyond
the pressure point (kickdown), but only if
your current speed does not differ by more
than 20 km/h from the stored speed. You
will hear a warning tone if this is the case.
R on vehicles with manual transmission, if
you shift to a higher gear and as a result,
the engine speed is too low.
i The last speed stored is cleared when you
switch off the engine.
Permanent SPEEDTRONIC You can use the on-board computer to limit
the speed permanently to avalue between
160 km/h(e.g. for driving on winter tyres) and
the maximum speed ( Ypage 261).
Shortly before the store dspeed is reached, it
appears in the multifunction display.
Permanent SPEEDTRONIC remains active,
even if variable SPEEDTRONIC is deactivated.
You cannot exceed the stored limit speed,
even if you depress the accelerator pedal
beyond the pressure point (kickdown). DISTRONIC PLUS
Important safety notes G
WARNING
Hybrid vehicles: ensure that you read the
"HYBRID" supplement .You could otherwise
fail to recognise dangers. G
WARNING
Do not change down for additional engine
braking on a slippery road surface. This could
cause the drive wheels to lose their grip and
the vehicle could skid. G
WARNING
DISTRONIC PLUS is only an aid designed to
assist driving. The driver remains fully respon-
sible for the vehicle's distance from other
vehicles, the vehicle's speed and for braking
in good time.
DISTRONIC PLUS does not react in particular
to:
R pedestrians
R stationary obstacles on the road, e.g. stop-
ped or parked vehicles
R oncoming and crossin gtraffic
DISTRONIC PLUS may not detect narrow vehi-
cles driving in front, e.g. motorcycles, or vehi-
cles driving on a different line. Therefore,
always pay attention to traffic conditions even
when DISTRONIC PLUS is activated. Other-
wise, you may fail to recognise dangers in
time, cause an accident and injure yourself
and others. G
WARNING
DISTRONIC PLUS cannot take account of road
and traffic conditions. If DISTRONIC does not
recognise or no longer recognises the vehicle
in front, do not activate DISTRONIC or, if it is
already active, deactivate it. This is especially
the case:
R before corners
R on filter lanes
R when changing to a lane with faster moving
traffic
R in comple xdriving situations or where lanes
are diverted, e.g. at roadworks on a motor-
way
DISTRONIC PLUS otherwise maintains the
current speed set by you or accelerates up to
the set speed.
DISTRONIC PLUS cannot take account of
weather conditions. Deactivate, or do not
activate, DISTRONIC PLUS:
R if the roads are slippery, snow-covered or
icy. The wheels could lose their grip when Driving systems
195Driving and parking
Z