service MERCEDES-BENZ E-CLASS SALOON 2011 User Guide

Protection of the environment
Notes
H
Environmental note
Daimler's declared policy is one of compre-
hensive environmental protection.
Our objectives are to use the natural resour-
ces which form the basis of our existence on
this planet sparingly and in a manner which
takes the requirements of both nature and
humanity into consideration.
You too can help to protect the environment
by operating your vehicle in an environmen-
tally-responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tyre wear depend on
the following factors:
R operating conditions of your vehicle
R your personal driving style
You can influence both factors. Therefore,
please bear the following in mind:
Operating conditions:
R avoid short trips, as these increase fuel
consumption.
R observe the correct tyre pressure.
R do not carry any unnecessary weight in the
vehicle.
R monitor the vehicle's fuel consumption.
R remove the roof rack once you no longer
need it.
R a regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
R all maintenance work should be carried out
at a qualified specialist workshop.
Personal driving style:
R do not depress the accelerator pedal when
starting the engine.
R do not warm up the engine when the vehicle
is stationary.
R drive carefully and maintain a safe distance
from the vehicle in front.
R avoid frequent, sudden acceleration. R
change gear in good time and use each gear
only up to Ôof its maximum engine speed.
R switch off the engine in stationary traffic. Returning an end-of-life vehicle
Mercedes-Benz will take back your
Mercedes-Benz to dispose of it in an environ-
mentally responsible manner, in accordance
with the European Union (EU) End of Life
Vehicles Directive.
The End of Life Vehicles Directive applies to
vehicles with a gross vehicle weight of up to
3.5 t, in accordance with national regulations.
For several years, Mercedes-Benz has been
meeting all the legal requirements for a
design which allows for recycling and re-use.
There is a network of return points and dis-
assembly plants which can recycle your vehi-
cle in an environmentally-responsible man-
ner. The options for recycling vehicles and
parts are constantly being developed and
improved. This means that your Mercedes-
Benz will also continue to meet even the
increased recycling quotas in the future in
good time. You can obtain further information
from your national Mercedes-Benz homepage
or your national hotline number. Vehicle equipment
This Owner's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of publica-
tion of the Owner's Manual. Country-specific
deviations are possible. Please note that your
vehicle may not be equipped with all features
described. This is also the case for systems
and functions relevant to safety. The equip-
ment in your vehicle may therefore differ from
that shown in the descriptions and illustra-
tions.
All the systems found in your vehicle are listed
in the original purchase agreement of your
vehicle. Introduction
23 Z

Should you have any questions concerning
equipment and operation, please consult a
Mercedes-Benz Service Centre.
The Owner's Manual and the Service Booklet
are important documents and should be kept
in the vehicle. Operating safety
Safety notes
G
WARNING
All work on the vehicl eand, in particular, work
relevant to safety or on safety-related sys-
tems must be carried ou tataqualified spe-
cialist workshop. The specialist workshop
must have the necessary specialist knowl-
edge and tools to carry out the work required.
Mercedes-Benz recommends that you use a
Mercedes-Benz Service Centre for this pur-
pose. G
WARNING
Some safety systems only function when the
engine is running. You should therefore never
switch off the engine when driving .Otherwise,
the safety systems of your vehicle may not
function correctly and as a result will no lon-
ge rp rotect you and other persons as inten-
ded. In addition, there is a risk that you may
lose control of yourv ehicle and thus cause an
accident. G
WARNING
Work carried out incorrectly, or alterations
made to the vehicle, e.g. re-routing of cables
under coverings, could cause the safety sys-
tems of your vehicle to stop working properly.
The safety systems would thus no longer pro-
tecty ou and other persons as intended. In
addition, there is a risk that you may lose con-
trol of your vehicle and thus cause an acci-
dent.
All work and alterations to the vehicle, e.g.
installations or modifications, should there- fore be carried out at
aqualified specialist
workshop. G
WARNING
If work on electronic equipment and its soft-
ware is carried out incorrectly, this equipment
could stop working .The electronic systems
are networked via interfaces. Tampering with
these electronic systems could cause mal-
functions in systems which have not been
modified. Malfunctions such as these can
seriously jeopardise the vehicle's operating
safety and therefore your own safety.
You should therefore have all work and mod-
ifications to electronic components carried
out at a qualified specialist workshop. General notes
The following information applies to all com-
ponents of this vehicle that receive and/or
transmit radio waves and to COMAND:
The components of this vehicle that receive
and/or transmit radio waves are compliant
with the basic requirements and all other rel-
evant conditions of Directive 1999/5/EC.
You can obtain further information from any
Mercedes-Benz Service Centre.
The components are approved by the vehicle
manufacturer in accordance with European
Automotive EMC Directive 95/54/EC. Oper-
ation according to its intended purpose is
thus approved for your vehicle. The equip-
ment does not require certification.
The equipmen tconforms to the relevant
equipment-specific EMC specifications in
accordance with the following European
standards:
R EN 55013
R EN 55020
Therefore, adherence to the relevant specifi-
cations for electromagnetic compatibility is
guaranteed for these components.
As a result, interference caused by your com-
ponents to other electrical/electronic com- 24
Introduction

ponents and interference to your compo-
nents caused by other electrical/electronic
components can be largely prevented.
Diagnostics connection
G
WARNING
If you connect equipment to the diagnostics
connection, it can affect the operation of the
vehicle systems .This can impair the operating
safety of your vehicle while driving. There is a
risk of accident.
Do not connect any equipment to the diag-
nostics connection. G
WARNING
Loose equipment or equipment cables that
are connected to the diagnostics connection
can obstruct the area around the pedals. The
equipment or the cables could get between
the pedals in the event of sudden braking or
acceleration. As a result, the movement of the
pedals may be impaired. There is a risk of
accident.
Do not attach any equipment or cables in the
driver footwell.
! If the engine is switched off and equip-
ment on the diagnostics connection is
used, the starter battery may discharge.
The diagnostics connection is only intended
for the connection of diagnostic equipment at
a qualified specialist workshop.
Connecting equipment to the diagnostics
connection can, for example, lead to emis-
sions monitoring information being reset.
This may lead to the vehicle failing to meet
the requirements of the next emissions test
during the main inspection. Qualified specialist workshop
Aq ualified specialist workshop has the nec-
essary specialist knowledge, tools and quali-
fications to correctl ycarry out the work required on your vehicle
.This is especially the
case for work relevant to safety.
Observe the information in the Service Book-
let.
Always have the following work carried out at
a qualified specialist workshop:
R work relevant to safety
R service and maintenance work
R repair work
R alterations, installation work and modifica-
tions
R work on electronic components
Mercedes-Ben zrecommends that you use a
Mercedes-Benz Service Centre. Vehicle registration
Mercedes-Benz may ask its Service Centres
to carry out technical inspections on certain
vehicles to improve their quality or safety.
If you did not purchase your vehicle from an
authorised specialist dealer and your vehicle
has never been inspected at a Mercedes-
BenzS ervice Centre, it is possible that your
vehicle is not registered in your name with
Mercedes-Benz. Mercedes-Benz can only
infor myou about vehicle checks if it has your
registration data.
It is advisable to register your vehicle with a
Mercedes-Benz Service Centre.
InformM ercedes-Benza s soon as possible
abouta ny change in address or vehicle own-
ership. Correc
tuse G
WARNING
Various warning stickers are affixed to your
vehicle. Their purpose is to draw your atten-
tion, and the attention of others, to various
dangers. Therefore, do not remove any warn-
ing stickers unless the sticker clearly states
that you may do so. Introduction
25 Z

If you remove the warning stickers, you or
others could be injured by failing to recognise
certain dangers.
When driving yourv ehicle observe the follow-
ing information:
R the safety notes in this manual
R the "Technical data" section in this manual
R traffic rules and regulations
R laws and safety standards pertaining to
moto rvehicles Implied warranty
! Observe the notes in these Operating
Instructions about the correct operation of
your vehicle as well as about possible dam-
age to the vehicle. Damage to your vehicle
that arises from culpable contravention of
these instructions is not covered by the
Mercedes-Benz implied warranty of
Daimler AG. Data stored in the vehicle
Fault data
Components critical for vehicle operation are
equipped with fault data memories as stand-
ard. There are also data storage devices
which record the technical reactions of vehi-
cle components to certain driving situations
(e.g. airbag deployment or ESP ®
interven-
tion).
This data is used exclusively to:
R assist in the rectification of faults and
defects
R help Mercedes-Benz optimise and develop
vehicle functions
The data cannot be used to trace the vehicle's
movements.
When your vehicle is serviced by Mercedes-
Benz, this technical information can be read
out from the fault memory. This is performed
by authorised employees of the Mercedes- Benzs
ervice network using special diagnos-
tic computers.
After a fault has been rectified, the informa-
tion is deleted from the memory. Other mem-
ory data is constantly overwritten. Other devices that store data
Depending on the equipment level, your vehi-
cle may feature communications and/or
entertainment systems (e.g. navigation devi-
ces, telephone systems). These allow you to
save and edit data required for the operation
of the respective device.
Further information on operation (e.g. on
deleting data) can be found in the separate
operating instructions. 26
Introduction

Useful information
i This Owner's Manual describes all models
and all standard and optional equipment
available to your vehicle at the time of pub-
lication of the Owner's Manual. Country-
specific deviations are possible. Please
note that your vehicle may not be equipped
with all features described. This also
applies to safety-relevan tsystems and
functions.
i Please read the information on qualified
specialist workshops (Y page 25).Occupant safety
Important safety notes
The seat belts, together wit hSRS (Supple-
mental Restrain tSystem), are complemen-
tary, co-ordinated restrain tsystems
(Y page 43). They reduce the ris kofinjury
in specific, pre-defined types of accident sit-
uations and thereby increase occupant
safety .However, seat belts and airbags gen-
erally do not protec tagainst objects pene-
trating the vehicle from the outside.
To ensure that the restraint systems can
deliver their full potential protection, make
sure that:
R the seat and head restraint are adjusted
properly (Y page 104).
R the seat belt has been fastened properly
(Y page 51).
R the airbags can inflate unrestricted if
deployed (Y page 44).
R the steering wheel is adjusted properly
(Y page 104).
R the restraint systems have not been modi-
fied.
i An airbag increases the protection of
vehicle occupants wearing a seat belt.
However, airbags are only an additional
restraint system which complements, but
does not replace, the seat belt. All vehicle occupants must wear their seat belt cor-
rectly at all times, even if the vehicle is
equipped with airbags. The airbags are not
deployed in all types of accidents. For
example, if the protective capacity of cor-
rectly fastened seat belts is not increased
by deploying the airbags, the airbags will
not deploy. Airbag deployment only pro-
vides increased protection if the seat belt
is worn correctly because:
R
the seat belt helps to keep the vehicle
occupant in the best position in relation
to the airbag.
R in a head-on collision, for example, the
seat belt prevents the vehicle occupant
from being propelled towards the point
of impact. It can thus reduce the risk of
injury.
In accidents in which an airbag is deployed,
it provides increased protection only if the
seat belt is worn correctly. G
WARNING
If service work is not carried out correctly, the
operating safety of your vehicle may be affec-
ted. This could cause you to lose control of
your vehicle and cause an accident .More-
over, the safety systems may no longer be
able to protect you or others as they are
designed to do.
Always have service work carried out at a
qualified specialist workshop. G
WARNING
Modifications to or work performed incor-
rectly on the following parts can result in the
restraint systems not functioning as intended:
R the restraint system, consisting of seat
belts and their anchorage points, belt ten-
sioners, belt force limiters and airbags
R the wiring
R networked electronic systems
Airbags and belt tensioners could fail to
deploy or be triggered in an accident despite
the deceleration force being sufficient to trig-
ger the systems, or could be triggered unin- 42
Occupant safetySafety

Driver's airbag
:deploys in front of the
steering wheel; front-passenge rfront air-
bag ;deploys in front of and above the glove
compartment.
They are deployed:
R at the start of an accident with a high rate
of vehicle acceleration or deceleratio nina
longitudinal direction
R if the system determines that airbag
deploymen tcan offer additional protection
to that provided by the seat belt
R if the seat belt is fastened
R independently of other airbag sinthe vehi-
cle
If the vehicle overturns, the front airbags are
generally not deployed. The front airbags are
deployed if the system detects high vehicle
deceleration in a longitudinal direction.
Front-passenger airbag ;is only activated if
the system determines that the front-
passenger seat is occupied. The 4
PASSENGER AIRBAG OFF indicator lamp on
the centre console is not lit (Y page 56).
This means that a child restraint system with-
out automatic child seat recognition has been
fitted to the front-passenger seat, or that a
child restraint system with automatic child
seat recognition has been fitted incorrectly.
! Do not place heavy objects on the front-
passenger seat. The system may then
detect that the seat is occupied and if there
is an accident, the restraint systems on the
front-passenger side could be deployed. Have restraint systems that have been trig-
gered replaced.
Driver's kneebag i
The driver's kneebag is only available in
certain countries.
The driver's kneebag increases protection of
the driver against:
R knee injuries
R thigh injuries
R lower leg injuries Driver's kneebag
:is always deployed along
with the driver's airbag and inflates under-
neath the steering column.
Sidebags G
WARNING
If you wish to use seat covers, Mercedes-Benz
recommends that, for safety reasons, you
only use seat covers that have been approved
for Mercedes-Ben zvehicles.
The seat covers must have a special tear seam
for sidebags/pelvisbags. Otherwise, the side-
bag/pelvisbag cannot deploy correctly and
would fail to provide the intended protection
in the event of an accident. Appropriate seat
covers can be obtained, for example, from a
Mercedes-Benz Service Centre. 46
Occupant safetySafety

When deployed, the sidebags offer additional
protection for the thorax of the vehicle occu-
pants on the side of the vehicle on which the
impact occurs
.However, they do not protect
the:
R head
R neck
R arms Example: Saloon
Fronts
idebags :and rear sidebags ;
deploy nex tto the outer seat cushions.
The sidebags are deployed:
R on the side on which an impact occurs
R at the start of an accident with a high rate
of lateral vehicle deceleration or accelera-
tion, e.g. in a side impact
R independently of the use of the seat belt
R independently of the front airbags
R independently of the belt tensioners
If the vehicle overturns, the sidebags are gen-
erally not deployed. Exception :ifthe system
detects high vehicle deceleration or acceler-
ation in a lateral direction and determines
that deployment can offer additional protec-
tion to that provided by the seat belt.
Pelvis bags i
Pelvisbags are only available in certain
countries. G
WARNING
If you wish to use seat covers, Mercedes-Benz
recommends that, for safety reasons, you only use seat covers that have been approved
for Mercedes-Ben
zvehicles.
The seat covers must have a special tear seam
for sidebags/pelvisbags. Otherwise, the side-
bag/pelvisbag cannot deploy correctly and
would fail to provide the intended protection
in the event of an accident. Appropriate seat
covers can be obtained, for example, from a
Mercedes-Benz Service Centre.
Pelvisbag deployment enhances the level of
protection of the vehicle occupants on the
side of the vehicle on which the impact
occurs. Pelvisbags
:deploy nextt o and below the
outer seat cushions. They are deployed:
R on the side on which an impact occurs
R at the start of an accident with a high rate
of lateral vehicle deceleration or accelera-
tion, e.g. in a side impact
R independently of the use of the seat belt
R independently of the front airbags
R independently of the belt tensioners
If the vehicle overturns, the pelvisbags are
generally not deployed. Exception :ifthe sys-
tem detects high vehicle deceleration or
acceleration in a lateral direction and deter-
mines that deployment can offer additional
protection to that provided by the seat belt.
Windowbags The windowbags enhance the level of protec-
tion for the head, but not chest or arms, of the Occupant safety
47Safety Z

More information about seat-belt adjust-
ment,ac onvenience function integrated into
PRE-SAFE ®
, can be found in the "Seat-belt
adjustment" section (Y page 51).NECK-PRO head restraints
The NECK-PRO head restraints increase pro-
tection to the driver's and front passenger's
head and neck.T o this end, the NECK-PRO
head restraints on the driver's and front-
passenger seats are moved forwards and
upwards in the event of a rear-end collision of
a certain severity. This provides better head
support. G
WARNING
Only use head restraint covers which have
been tested and approved by Mercedes-Benz
for your vehicle model.
The use of non-approved head restraint cov-
ers may prevent NECK-PRO head restraints
from triggering properly. Consequently, the
NECK-PRO head restraints cannot provide the
intended level of protection.
Consult a Mercedes-Benz Service Centre
regarding availability.
If the NECK-PRO head restraints have been
triggered in an accident, reset the NECK-PRO
head restraints on the driver’s and front-
passenger seat (Y page 49). Otherwise, the
additional protection will not be available in
the event of another rear-end collision. You
can recognise when NECK-PRO head
restraints have been triggered by the fact that
they have moved forwards and can no longer
be adjusted. Resetting triggered NECK-PRO head
restraints
Following a rear-end collision, Mercedes-
Benz recommends that you have NECK-PRO
head restraints checked at a qualified spe-
cialist workshop, e.g. a Mercedes-Benz
Service Centre. i
Resetting the NECK-PRO head restraints
requires a lot of strength. If you have diffi-
culty resetting the NECK-PRO head
restraints, have this work carried out at a
qualified specialist workshop, e.g. a
Mercedes-Benz Service Centre. Example: Saloon
X
Tilt the top of the NECK-PRO head restraint
cushion forwards in the direction of
arrow :.
X Push the NECK-PRO head restraint cushion
down in the direction of arrow ;as far as
it will go.
X Firmly push the NECK-PRO head restraint
cushion back in the direction of arrow =
until the cushion engages.
X Repeat this procedure for the second
NECK-PRO head restraint. Seat belts
Important safety notes Seat belts are the most effective means of
restraining the movement of vehicle occu-
pants in the event of an accident. This
reduces the risk of vehicle occupants coming
into contact with parts of the vehicle interior.
G
WARNING
A seat belt which is not worn correctly, or
which has not been engaged in the seat belt
buckle correctly, cannot provide the intended
level of protection. Under certain circumstan- Occupant safety
49Safety
Z

Bel
ttensioners, belt force limiters The fron
tseat belts and the outer seat belts
in the rear are equipped with belt tensioners.
The belt tensioners tighten the seat belts in
an accident, pulling them close against the
body.
Belt tensioners do not correct incorrect seat
positions or incorrectly fastened seat belts.
Belt tensioners do not pull vehicle occupants
back towards the backrest.
If the seat belt is also fitted with a belt force
limiter and this is triggered, the force exerted
by the seat belt on the vehicle occupan tis
reduced.
The belt force limiters on the front seats are
synchronised with the front airbags. They
take on a part of the deceleration force,
resulting in the force exerted on the occupant
being distributed over a greater area.
The beltt ensioners can only be activated
when:
R the ignition is switched on.
R the restraint systems are operational; see
"SRS warning lamp" (Y page 43).
R the belt tongue is engaged in the buckle on
each of the three-poin tseat belts in the
front.
The belt tensioners on the outside seats in the
rear compartment are triggered independ-
ently of the lock status of the seat belts.
The belt tensioners are triggered depending
on the type and severity of an accident:
R if, in the event of a head-on or rear-end col-
lision, the vehicle decelerates or acceler-
ates rapidly in a longitudinal direction dur-
ing the initial stages of the impact
R if, in the event of a side impact, on the side
opposite the impact the vehicle deceler-
ates or accelerates rapidly in a lateral direc-
tion
R if in certain situations where the vehicle
overturns and the system determines that
it can provide additional protection If the airbags are deployed, you will hear a
bang, and a small amount of powder may also
be released. Only in rare cases will the bang
affect your hearing. The powder that is
released generally does not constitute a
health hazard. The
6SRS warning lamp
lights up. G
WARNING
If the seat belt tensioners have been trig-
gered, they provide no additional protection
in the event of another accident. Therefore,
have belt tensioners which have been trig-
gered replaced at a qualified specialist work-
shop.
Comply with safety regulations when dispos-
ing of belt tensioners. Any Mercedes-Benz
Service Centre can provide details of these
regulations.
! If the front-passenger seat is not occu-
pied, do not engage the seat belt tongue in
the buckle on the front-passenger seat.
Otherwise, the belt tensioner could be trig-
gered in the event of an accident. Children in the vehicle
Child restraint systems
Important safety notes G
WARNING
To reduce the risk of serious or even fatal
injury to the child in the event of a sudden
change in direction, braking or an accident:
R children less than 1.50 m tall and under
twelve years of age must always be secured
in special child restraint systems on a suit-
able vehicle seat. This is necessary
because the seat belts are not designed for
children.
R do not secure children less than 1.5 0mtall
and under twelve years of age on the front-
passenge rseat. Exception :ifthe vehicle is
equipped with automatic child seat recog-
nition on the front-passenger seat and the Children in the vehicle
53Safety
Z

child is secured in a chil
drestrain tsystem
with transponders for automati cchild seat
recognition
R if you secure a forward-facing child
restraint system to the front-passenger
seat, you must move the front-passenger
seat as far back as possible.
R children must never travel sitting on the lap
of another occupant. Due to the forces
which occur in the event of a sudden
change of direction, heavy braking or an
accident, it would not be possible to
restrain the child. The child could be thrown
against parts of the vehicle interior and be
seriously or even fatally injured. G
WARNING
The child restraint system cannot perform its
protective function if it is not correctly fitted
to a suitable vehicle seat. The child cannot be
restrained in the event of an accident, heavy
braking or sudden changes of direction. The
child could be seriously or even fatally injured.
For this reason, when fitting a child restraint
system, observe the manufacturer's installa-
tion instructions and the correct use of the
child restraint system.
Child restraint systems should be fitted to the
rear seats. Children are generally better pro-
tected there.
The entire base of the child restraint system
must always rest on the seat cushion. There-
fore, never place objects, e.g. a cushion,
under the child restraint system.
Only use child restraint systems with the orig-
inal cover designed for them. Only replace
damaged covers with genuine Mercedes-Benz
covers.
We recommend the use of child restraint sys-
tems which have been approved for
Mercedes-Ben zvehicles.
If a child is travelling in your vehicle, secure
the child using a child restraint system which
is appropriate to the size, age and weight of
the child and recommended for Mercedes- Benz vehicles. You should preferably fit the
restraint system to a suitable rear seat. You
can also secure the child in the integrated
child seat (Y
page 60). Make sure that the
child is secured in a child restraint system
throughout the trip.
Mercedes-Benz recommends that you only
use the child restraint systems listed at
(Y page 67).
You can obtain further information about the
correct child restraint system from any
Mercedes-Benz Service Centre.
i It is advisable to use Mercedes-Benz care
products to clean child restraint systems.
You can obtain information about this at
any Mercedes-Benz Service Centre. G
WARNING
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system. They could injure them-
selves on parts of the vehicle. They could also
be seriously or even fatally injured by pro-
longed exposure to extreme heat or cold.
Do not expose the child restraint system to
direct sunlight. Parts of the child restraint sys-
tem could heat up and the child could burn
herself/himself on them.
If a child opens a door, the child or other per-
sons could be injured as a result. They could
get out and injure themselves or be injured by
a passing vehicle.
Also observe the notes on HOLD .Relevant
information can be found in the index. G
WARNING
Unsecured or incorrectly positioned loads
increase the risk of injury for children and all
other occupants in the event of:
R an accident
R a braking manoeuvre
R a sudden change of direction
Do not carry heavy or hard objects in the vehi-
cle interior unless they are secured. You will 54
Children in the vehicleSafety