service MERCEDES-BENZ E-CLASS SALOON 2021 Owner's Guide

Plug-in h
Plug-in h
ybr
ybrid se
id se ttings
ttings Con/gur
Con/gur
ing
ingse
settings f
ttings f or plug-in h
or plug-in h ybr
ybrid v
id v ehicles
ehicles Multimedia system:
4 © 5
EQ
Se
Se tting t
tting t he c
he char
har ging pr
ging pr ocess
ocess #
Select Departure time.
The following charging times can be selected:
R Once
R Week profile #
Select a setting.
Se
Se tting a single depar
tting a single depar tur
ture time
e time #
Select Departure time .#
Select Edit single time .#
Set a departure time.
Se
Se tting t
tting t he w
he week
eekpr
pro/le
o/le #
Select Departure time .#
Select Edit week profile. #
Add new time #
Set the desired departure times, e.g. every
day at 8 a.m. #
Select 0076.
Se
Se tting t
tting t he maximum c
he maximum c har
harging curr
ging curr ent
ent #
Select Maximum charge current. #
Select Maximum, 8 ampsor6 amps.
When the battery is charge d, thech arging cur-
re nt is limi tedto the selected amperage.
% For saf etyre asons, only use thech arging
cable supplied with theve hicle or an original
Mercedes-Benz charging cable. Mercedes-
Benz thoroughly tests these original charging
cables forth eir suitability forth e high-voltage
ch arging of your vehicle. Pur chase these parts
from your Mercedes-Benz Service Centre and
obtain advice there.
A
A ctiv
ctiv ating or deactiv
ating or deactiv ating r
ating rout
oute-based oper
e-based oper ating
ating
mode s
mode str trat
at egy
egy #
Select Electric in city .
Depending on the pr evious status, the func-
tion is activated or deactivated. Calling up t
Calling up t
he ener
he energy
gy0ow
0ow display
display Multimedia system:
4 © 5
EQ #
Select Energy flow.
The visualisation of the energy 0ow in theve hi-
cle is displ ayed.
In addition tothe energy 0o w,information on the
status of thehy brid system and the cur rent state
of charge ofthe high-voltage battery is also dis-
pla yed. 326
326
MBUX multimedia system

The
following entries can be made, forex ample:
R Town, st reet, house number
R Street,to wn
R Postcode
R POI name or POI ca tegor y,e.g. Parking
R Contact name #
Select a sear chresult in list 3. #
Calculate thero ute (/ page 330).
% You can /nd fur ther information about desti-
nation entr y,e.g. 3 wordaddresses, in the
Digital Owner's Manual.
Changing country
Changing country #
Select the country indicator in 1.#
Enter the country indicator. #
Select the country in 3.
Using online sear ch
Using online sear ch
% Requirements: the media display sho wsan
Internet connection with a double-ar row sym-
bol in the status line. Destination entry uses online map services. If
the
on-board sear ch/nds no sui table destinations or
if yo uch ange countries, the online sear chisavail-
able.
Fo rth e destination you can enter an address, a
POI or a thre e-word address. #
Enter the destination in input line 2.
The sear chresults are displa yed. #
Select the destination in the list.
The de tailed view forth ero ute is displa yed.
or #
Select country indicator 1. #
Select the pr ovider forth e online service from
th e countries list. #
Enter the destination in input line 2. #
Select the destination in the list. Calculating a r Calculating a r
out
oute and using se
e and using se ttings f
ttings for r
or route
oute
guidance
guidance R
R
eq
eq uir
uir ements:
ements:
R The destination has been entered.
R The destination address is shown. Multimedia system:
4 © 5
Navigation 1
¥ Noroute yet.
¦ Aro ute has been mapped. #
Select ¥.
The route tothe destination is calculated.
Ro ute guidance begins.
or #
Select ¦. #
Select Set as intermediate dest..
The destination address is set as the next
intermediate destination. 330
330
MBUX multimedia system

#
Switch Motorway information on or o..Using ser
Using ser
vices
vices R
R
eq
eq uir
uir ements:
ements:
R Thereis an Internet connection.
R Mercedes me connect is available.
R You ha veset up a user account in the
Mercedes me Portal.
R The vehicle is connected toa user account
and you ha veaccep tedth e conditions of use
fo rth e service.
Fu rther information can be found at: https://
www.mercedes.me
R The service is available and has been activa-
te d.
R The following additional conditions apply to
th ePa rking service:
- The navigation services option is available,
subscribed toand activated in the
Mercedes me Portal.
- The parking service is within the scope of
th e navigation service. Multimedia system:
4 © 5
Navigation
Displa
Displa ying t
ying the
hetr
tra1c
a1c situation wit
situation wit h Liv
h Live
eTr
Tra1c
a1c
Inf
Inf or
ormation
mation #
Select Z. #
Activate Traffic . #
Select Advanced. #
Select View. #
Select Map elements . #
Switch on Traffic incidents, Free-flowing traf-
fic and Delay.
If tra1c information has been received, then
tra1c incidents such as roadwor ks,ro ad
bloc ks, local area reports (e.g. fog) and warn-
ing message s are displayed.
The tra1c delay is displa yedfo rth e cur rent
ro ute. Tra1c dela yslasting one minute or lon-
ge r are take n into consideration.
Displa
Displa ying hazar
ying hazar d w
d war
arnings wit
nings wit h Car
h Car-t
-to-X
o-X -Commu-
-Commu-
nication
nication
If hazard warnings are available these can be
shown as symbols on the map. The display depends on
the settings forth eTraffic andTraf-
fic incidents options. #
Set the options.
If Traffic is switched o. and Traffic incidents
is switched on, the symbols are shown on the
prospective route.
Displa Displa ying w
ying w eat
eather inf
her inf or
ormation and ot
mation and other map
her map
cont
cont ents
ents #
Select Z. #
Select Advanced. #
Select View. #
Select Map elements. #
Scroll up and show theONLINE MAP CON-
TENTS categor y. #
Switch on a se rvice, e.g. Weather.
Cur rent we ather information is displ ayed on
th e navigation map, e.g. temp erature or cloud
co ver. 332
332
MBUX multimedia system

P
P
ar
ar king ser
king ser vice
vice
* NO
NOTE
TEDamage totheve hicle due tonot
observing the maximum permitted head-
ro om clearance If
th eve hicle height is greater than the maxi-
mum permitted headroom clearance, thero of
and other parts of theve hicle may be dam-
aged. #
Obser vethe signposted headroom clear-
ance. #
Ifth eve hicle height is greater than the
permitted headroom clearance, do not
enter. #
Obser vethech anged vehicle height with
add-on roof equipment. *
N
NO OTE TE Before selecting the parking option The data is based on information provided
by
th ere specti veservice pr ovider.
Mercedes Benz accepts no liability forthe
accuracy of the information pr ovided relating
to the multi-s tore y car park/parking area. #
Alwa ys obser vethe local Information and
conditions. %
This service is not available in all countries. #
Select Zand activate Parking. #
Tap on 005Dinthe map. #
Select a parking option.
The map sho ws the parking options in the
vicinity.
The following information is displa yed (if avail-
able):
R Destination address, dis tance from cur rent
ve hicle position and ar riva l time
R Information on the multi-s tore y car
park/car par k,forex ample:
- Opening times
- Parking charges
- Current occupancy
- Maximum parking time
- Maximum access height Maximum access height
The maximum access height sh ownby
th e parking service does not replace th
e need for obser vation of the actual
circumstances.
R Available payment options (Mercedes pa y,
coins, bank no tes, cards)
R Details on parking tari.s
R Number of available parking spaces
R Payment me thod (e.g. at the parking
me ter)
R Services/facilities at the parking option
R Telephone number #
Calculate thero ute (/ page 330). N
No
ot
tes on t
es on t he dashcam
he dashcam *
N
NOOTE
TE Before using the dashcam Yo
u are legally responsible for operation and
use of the dashcam functions. The legal
re qu irements relating tooperation and use of
th e dashcam can vary depending on the coun-
try in which the dashcam is operated. There-
fo re , obser vethe legal requ irements, in partic- MBUX multimedia system
333
333

Ha
ve the camera checked in a Mercedes-Benz
service centre. T
T
elephone
elephone T
T
elephony
elephony N
No
ot
tes on t
es on t elephony
elephony &
W
WARNING
ARNING Risk of dist raction from operat-
ing integ rated communication equipment
while theve hicle is in motion
If yo u operate communication equipment inte-
gr ated in theve hicle when driving, you could
be distracted from the tra1c situation. This
could also cause youto lose control of the
ve hicle. #
Only operate this equipment when the
tra1c situation pe rmits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and tra1c conditions and operate the
equipment with theve hicle stationar y. &
W
WARNI NG
ARNI NGRisk of an accident from oper-
ating mobile communication equipment
while theve hicle is in motion
Mobile communications devices distract the
driver from the tra1c situation. This could also
cause the driver tolose control of theve hicle. #
Asthe driver, only operate mobile com-
munications devices when theve hicle is
stationar y. #
As a vehicle occupant, only use mobile
communications devices in the areas
intended forth is purpose, e.g. in there ar
passen ger compartment. Yo
u must obser vethe legal requ irements forthe
count ryin which you are cur rently driving when
ope rating mobile communication equipment in
th eve hicle. &
W WARNING
ARNING Risk of injury due toobjects
being st owed incor rectly
If objects in theve hicle interior are st owed
incor rectl y,they can slide or be thro wn around and hit
vehicle occupants. In addition, cup
holders, open st owage spaces and mobile
phone recep tacles cann otalw aysreta in all
objects within.
There is a risk of injur y,particular lyin the
eve nt of sudden braking or a sudden change
in direction. #
Always st owobjects so that they cann ot
be thro wn around in such situations. #
Always make sure that objects do not
pr otru de from st owage spaces, lug gage
nets or st owage nets. #
Close the loc kable st owage spaces
before starting a jou rney. #
Always st owand secure heavy, hard,
poin ted, sharp-edged, fragile or bulky
objects in the boot/load compartment. Obser
vethe additional information on st owing
mobile communications devices cor rectl y:
R Loading theve hicle (/ page 118)
Blu et
Bluet ooth
oo th® ®
connection:
connection: MBUX multimedia system
335
335

The menu view and
theav ailable functions in the
te lephone menu are in part dependent on the
Blue tooth ®
pro/le of the connected mobile
phone. Full functionality is only available if the
mobile phone supports bo thofthefo llowing Blue-
to oth ®
pro/les:
R PBAP (Phone Book Access Pro/le)
- The contacts on the mobile phone are
shown automatically on the multimedia
system.
R MAP (Message Access Pro/le)
- The mobile phone message functions can
be used on the multimedia system.
Ir re specti veofthis, Blue tooth ®
audio functionality
can byused with any mobile radio unit.
Fo r information on thera nge of functions of the
mobile radio unit tobe connected, see the manu-
fa cturer's operating instructions.
N
N e etw
tw or
ork connection:
k connection: The
following cases can lead tothe call being dis-
connected while theve hicle is in motion:
R You switch into a transmission/reception sta-
tion, in which no communication channel is
free.
R The SIM card used is not compatible with the
network available
R A mobile phone with "Twincard" is log ged into
th e network with the second SIM card at the
same time
The multimedia system supports calls in HD
Vo ice ®
for impr oved speech qualit y.Arequ ire-
ment forth is is that the mobile phone and the
mobile phone network pr ovider of the person you
are calling support HD Voice ®
.
Depending on thequ ality of the connection, the
vo ice quality may 0uctuate.
Fu rther information can be obtained from a
Mercedes-Benz service cent reor at: https://
www.mercedes-benz.com/connect 336
336
MBUX multimedia system

R
Two mobile phones are connected with the
multimedia system via Blue tooth ®
(two phone
mode).
- You can use all the functions of the multi-
media system with the mobile phone in the
fo re ground.
- You can receive incoming calls and mes-
sages with the mobile phone in the bac k-
gr ound.
Yo u can inter change the mobile phone in
th efo re ground and backg round.
R A mobile phone is connected as the car
phone.
Connecting a mobile phone
Connecting a mobile phone
R R eq
eq uir
uir ements:
ements:
R Blue tooth ®
is activated on the mobile phone
(see the manufacturer's operating instruc-
tions).
R Blue tooth ®
is activated on the multimedia sys-
te m. Multimedia system:
4 © 5
Phone
Searc
Searc hing f
hing for a mobile phone
or a mobile phone #
Select í. #
Select Connect new device.
Connecting a mobile phone
Connecting a mobile phone
Au thorisation follo ws using secure simple pairing. #
Select a mobile phone.
A code is displa yed in the multimedia system
and on the mobile phone. #
If bo thcodes match, con/rm the code on the
mobile phone.
F F unctions in t
unctions in t he t
he telephon
elephon y menu
y menu
In thete lephony menu you ha vethefo llowing
functions, forex ample:
R Making calls, e.g.:
- R Accept a call
- k End call
- i Create conferen. call
- Accepting or rejecting a waiting call R
Managing contacts, e.g.:
- Downloading mobile phone contacts
- Managing thefo rm at of a contact's name
- Saving a contact as a favo urite
R Receiving and sending messages, e.g.:
- Using there ad-aloud function
- Dictating a new message Mer
Mer
cedes me app
cedes me app Mer
Mer
cedes me calls
cedes me calls Making a call via t
Making a call via t
heov
he overerhead contr
head contr ol panel
ol panel
% Mercedes me calls are not possible in every
countr y.Find out at a Mercedes-Benz service
centre if these functions are available in your
countr y. 338
338
MBUX multimedia system

1
me button for service or information calls
2 SOS button co ver
3 SOS button (eme rgency call system)
Making a Mer
Making a Mer cedes me call
cedes me call #
Press me button 1. Making an emerg
Making an emerg
ency call
ency call #
Toopen the co ver of SOS button 2, press it
brie0y. #
Press and hold SOS button 3for at least one
second.
If a Mercedes me call is active, an emer gency call
can still be triggered. This has priority over all
ot her active calls.
Inf
Inf or
ormation about t
mation about t he Mer
he Mercedes me call using t
cedes me call using t he
he
me butt
me butt on
on
A call tothe Mercedes-Benz Customer Centre has
been initiated via the me button in theove rhead
control panel or the multimedia system
(/ page 338).
Using thevo ice dialogue system you access the
desired service:
R Accident and Breakdown Management
R Mercedes-Benz Cus tomer Cent reforge neral
information about theve hicle
Yo u can /nd information on thefo llowing topics:
R Activation of Mercedes me connect
R Operating theve hicle R
Nearest Mercedes-Benz service cent re
R Other products and services from Mercedes-
Benz
Data is transfer red during the connection tothe
Mercedes-Benz Customer Centre (/ page 341).
Calling t
Calling t he Mer
he Mer cedes-Benz Cust cedes-Benz Cust omer Centre
omer Centre
using t
using t he multimedia syst
he multimedia syst em
em
R
R eq
eq uir
uir ements:
ements:
R Access toa mobile phone network is available.
R The cont ract partner's mobile network co ver-
age is available in there specti veregion.
R The vehicle must be switched on so that vehi-
cle data can be transfer red automaticall y.
Multimedia system: 4 © 5
Phone 5
g #
Call Mercedes me connect .
ATer con/rmation, the multimedia system
sends there qu ired vehicle data. The data
transfer is shown in the media displa y. MBUX multimedia system
339
339

Then,
you can select a service and be connected
to a specialist at the Mercedes-Benz Customer
Centre.
Calling t
Calling t he Mer he Mercedes-Benz Cust
cedes-Benz Cust omer Centr
omer Centre
eaTer
aTer
aut
aut omatic accident or br
omatic accident or br eakdo
eakdown det
wn det ection
ection
R
R eq
eq uir
uir ements:
ements:
R The vehicle has de tected an accident or break-
down situation.
R The vehicle is stationar y.
R The hazard warning lights are switched on.
% This function is not available in all countries.
The vehicle can de tect accident or breakdown sit-
uations under cer tain circumstances.
In theev ent an accident or breakdown is de tec-
te d, the emer gency guide sh ows saf ety no tes in
th e multimedia system displa y.
ATer quitting the emer gency guide display on the
multimedia system, a prom ptappears asking
whe ther youwo uld like toget support from the
Mercedes-Benz Customer Centre. #
Select Call.
R ATer your ag reement, or if the Mercedes
me connect service "Accident and Break-
down Management" is active, theve hicle
data is transfer red automatically
(/ page 343).
R The Mercedes-Benz Customer Centre
ta ke syo ur call and or ganises the break-
down and accident assistance.
Yo u may be charge dfo rth ese services.
% Depending on the se verity of the accident, an
automatic emer gency call can be initia ted.
This has priority over all other active calls.
% In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prom ptcan appear aTer a delay in theev ent
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Centre or
ha ve already received support, this prom pt
can be ignored or declined.
% Ifyo u answer the prom ptfor support from the
Mercedes-Benz Customer Centre with Later,
th e message will be hidden and appear again
later. The prom
pttriggered bythe Mercedes me
connect service "Telediagnostics", can either
be con/ rmed or declined. ATer being
declined, this will not be shown again.
Arr Arr anging a ser
anging a ser vice appointment via a Mer
vice appointment via a Mer cedes
cedes
me call
me call
If yo u ha veactivated the maintenance manage-
ment service, releva nt vehicle data is transfer red
automatically tothe Mercedes-Benz Customer
Centre. You will then receive individual recom-
mendations rega rding the maintenance of your
ve hicle.
Re gardless of whe ther you ha veconsen tedto the
maintenance management service, the multime-
dia system reminds you aTer a cer tain amount of
time that a service is due. A prom ptappears ask-
ing if youwo uld like tomake an appointment. #
T To arr
o arr ang
ange a ser
e a ser vice appointment
vice appointment: :select Call.
ATer your ag reement, theve hicle data is
transfer red and the Mercedes-Benz customer
centre take syo ur prefer red appointment date.
The information is then sent toyour desired
service outlet. 340
340
MBUX multimedia system

This will contact
youto con/rm the appoint-
ment and if necessary consult about the
de tails.
% Ifyo u select LateraTerthe service message
appears, the message is hidden and reap-
pears at a later time.
Giving consent t
Giving consent t o dat
o data tr
a transf
ansf er dur
er dur ing a Mer
ing a Mer cedes
cedes
me call
me call
R R eq
eq uir
uir ements:
ements:
R There is an active Mercedes me call via the
multimedia system or the me button in the
ove rhead control panel (/ page 338).
% The prom pttocon/rm data transfer does not
appear in all count ries.
If th eAc cident and Breakdown Management ser v-
ices are not activated on Mercedes me, theDo
you want to transmit vehicle data and the vehi-
cle's position to the Mercedes-Benz Customer
Centre in order to improve the processing of
your request? message is shown. #
Select Yes.
Re leva nt identi/cation data is transmitted
automaticall y. More information on Mercedes me: https://
ww w.mercedes.me
T T r
ransf
ansf err
erred dat
ed dat a dur
a during a Mer
ing a Mer cedes me call
cedes me call
When you make a service call via Mercedes me,
data is transmitted. This enables targ eted advice
and a smoo thservice.
The following requ irements must be ful/lled for
th e transfer of the data:
R The vehicle is switched on.
R The required da tatransfer tech nology is sup-
por tedby the mobile phone network pr ovider.
R The quality of the mobile connection is su1-
cient.
Multi-s tage transfer depends on thefo llowing fac-
to rs:
R Reason forth e initiation of the call
R The available mobile phone transmission tech-
nology.
R The activated Mercedes me connect services.
R The service selected in thevo ice control sys-
te m. %
A prom ptfor consent tothe data transmission
only occurs if the cor responding Mercedes
me connect service is not activated.
Dat
Dat a tr
a transf
ansf er if Mer
er if Mer cedes me connect ser
cedes me connect ser vices
vices
ar
ar e no
e no t activ
t activ at
ated
ed
If no Mercedes me connect services are activated
and the data pr otection prom pthas been con-
/rmed thefo llowing data is transmitted:
R Vehicle identi/cation number
R Time of the call
R Reason forth e initiation of the call
R Con/ rmation of the data pr otection prompt
R Country indicator of theve hicle
R Set language forth e multimedia system
R Telephone number of the communication plat-
fo rm installed in theve hicle
If a call is made for a service appointment via the
service reminder, thefo llowing data is also trans-
mitted:
R Current mileage and maintenance data MBUX multimedia system
341
341