service MERCEDES-BENZ E-SEDAN 2014 Owner's Guide

If you have questions about the activation,
contact one of the following telephone
hotlines:
R USA: Mercedes-Benz Customer Assistance
Center at
1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
General notes
An emergency call is dialed automatically if
an air bag or Emergency Tensioning Device is
triggered.
i You cannot end an automatically
triggered emergency call yourself.
An emergency call can also be initiated
manually.
As soon as the emergency call has been
initiated, the indicator lamp in the SOS button
flashes. The multifunction display shows the
Connecting Call
Connecting Call message.
The audio output is muted.
Once the connection has been made, the
Call Connected
Call Connected message appears in the
multifunction display.
All important information on the emergency
is transmitted, for example:
R Current location of the vehicle (as
determined by the GPS system)
R Vehicle identification number
R Information on the severity of the accident
Shortly after the emergency call has been
initiated, a voice connection is automatically
established between the Customer
Assistance Center and the vehicle occupants.
R If the vehicle occupants respond, the
Mercedes-Benz Customer Assistance
Center attempts to get more information
on the emergency.
R If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle. If no voice connection can be established to
the Mercedes-Benz Customer Assistance
Center, the system has been unable to initiate
an emergency call.
This can occur, for example, if the relevant
mobile phone network is not available. The
indicator lamp in the SOS button flashes
continuously.
The
Call Failed
Call Failed message appears in the
multifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call X
To initiate an emergency call
manually: press cover :briefly to open.
X Press SOS button ;briefly.
The indicator lamp in SOS button ;
flashes until the emergency call is
concluded.
X Wait for a voice connection to the
Mercedes-Benz Customer Assistance
Center.
X After the emergency call, close cover :.
i If the mobile phone network is
unavailable, mbrace will not be able to
make the emergency call. If you leave the
vehicle immediately after pressing the SOS
button, you will not know whether mbrace
placed the emergency call. In this case,
always summon assistance by other
means. 324
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Roadside Assistance button
X
Press Roadside Assistance button :.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in Roadside Assistance
button :flashes while the call is active.
The multifunction display shows the
Connecting Call Connecting Call message. The audio
output is muted.
If a connection can be made, the Call
Call
Connected
Connected message appears in the
multifunction display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
R Current location of the vehicle
R Vehicle identification number
i The COMAND display indicates that a call
is active. During the call, you can change to
the navigation menu by pressing the NAVI
button on COMAND, for example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the vehicle remote malfunction
diagnosis, the Mercedes-Benz Customer
Assistance Center can ascertain the nature of
the problem (Y page 329).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or makes arrangements for your vehicle to be transported to the nearest
authorized Mercedes-Benz Center.
You may be charged for services such as
repair work and/or towing.
Further details are available in your mbrace
manual.
i
The system has not been able to initiate
a roadside assistance call, if:
R the indicator lamp for Roadside
Assistance call button :is flashing
continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed
Call Failed message appears in the
multifunction display.
X To end a call: press the~button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND.
MB Info call button X
Press MB Info call button :.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in MB Info call
button :flashes while the connection is
being made. The multifunction display
shows the Connecting Call Connecting Call message.
The audio system is muted. Features
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If a connection can be made, the
Call
Call
Connected
Connected message appears in the
multifunction display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
R Current location of the vehicle
R Vehicle identification number
i The COMAND display indicates that a call
is active. During the call, you can change to
the navigation menu by pressing the NAVI
button on COMAND, for example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest authorized
Mercedes-Benz Center and about other
products and services from Mercedes-Benz.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
i The system has not been able to initiate
an MB Info call, if:
R the indicator lamp in MB Info call
button :is flashing continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed
Call Failed message appears in the
multifunction display.
X To end a call: press the~button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND. Call priority When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call will take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by
the Mercedes-Benz Customer Assistance
Center.
All other calls can be ended by pressing:
R
the ~ button on the multifunction
steering wheel
R or the corresponding COMAND button for
ending a telephone call
i When a call is initiated, the audio system
is muted. The mobile phone is no longer
connected to COMAND. However, if you
want to use your mobile phone, do so only
when the vehicle is stationary and in a safe
location.
Downloading destinations in COMAND Downloading destinations
Destination Download gives you access to a
data bank with over 15 million Points of
Interest (POIs). These can be downloaded on
the navigation system in your vehicle. If you
know the destination, the address can be
downloaded. Alternatively, you can obtain the
location of Points of Interest (POIs)/
important destinations in the vicinity.
Furthermore, you can download routes with
up to 20 way points.
You are prompted to confirm route guidance
to the address entered.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
i If you select No
No, the address can be saved
in the address book. 326
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i
The destination download function is
available if the relevant mobile phone
network is available and data transfer is
possible.
i The destination download function can
only be used if the vehicle is equipped with
a navigation system.
Route Assistance
This service is part of the mbrace PLUS
Package and cannot be purchased
separately.
i You can also use the Route Assistance
function if your vehicle is not equipped with
a navigation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's
current position and the desired destination.
You will then be guided live through the
current route section.
Search & Send General notes
i
To use "Search & Send", your vehicle
must be equipped with mbrace and a
navigation system. Additionally, an mbrace
service subscription must be completed.
"Search & Send" is a destination entry
service. A destination address which is found
on Google Maps ®
can be transferred via
mbrace directly to your vehicle's navigation
system.
Specifying and sending the destination
address
X Go to the website http://
www.maps.google.com and enter a
destination address into the entry field.
X To send the destination address to the
e-mail address of your mbrace account:
click on the corresponding
button on the website.
i Example:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address
will be sent to your vehicle.
X When the "Send" dialog window appears:
Enter the e-mail address you specified
when setting up your mbrace account into
the corresponding field.
X Click "Send".
i Information on specific commands such
as "Address entry" or "Send" can be found
on the website.
Calling up destination addresses
X Switch on the ignition.
The destination address is loaded into the
vehicle's navigation system.
A display message appears, asking
whether navigation should be started.
X Select Yes Yesby turning cVdor sliding
XVY the COMAND controller and press
W to confirm.
The system calculates the route and
subsequently starts the route guidance
with the address entered.
i If you select No No, the address can be saved
in the address book.
i If you have sent more than one
destination address, each individual
destination must be confirmed separately.
i Destination addresses are loaded in the
same order as the order in which they were
sent.
If you own multiple Mercedes-Benz
vehicles with mbrace and activated mbrace
accounts:
If multiple vehicles are registered under the
same e-mail address, the destination will
be sent to all the vehicles. Features
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Vehicle remote opening
You can use the vehicle remote opening if you
have unintentionally locked your vehicle and
a replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately opened
remotely within four days of the ignition being
turned off. After this time, the remote
unlocking may be delayed by 15 to
60 minutes. After 30 days, the vehicle can no
longer be opened remotely.
X Contact the following service hotlines:
R USA: Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
X Return to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center.
USA only: alternatively, the vehicle can be
opened via:
R the Internet, under the "Owners Online"
section
R the telephone application (e.g. iPhone ®
,
Blackberry)
To do this, you will need your identification
number and password.
i Vehicle remote opening is only possible if
the corresponding mobile phone network
is accessible.
Vehicle remote closing The remote closing feature can be used when
you have forgotten to lock the vehicle and you
are no longer nearby.
The vehicle can then be locked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately remotely
locked within four days of the ignition being turned off. After this time, the remote closing
may be delayed by 15 to 60 minutes. After
30 days the vehicle can no longer be closed
remotely.
X
Contact the following service hotlines:
R
USA: Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
The next time you are inside the vehicle and
you switch on the ignition, the Doors
Doors
Locked Remotely Locked Remotely message appears in the
multifunction display.
USA only: alternatively, the vehicle can be
locked via:
R the Internet, under the "Owners Online"
section
R the telephone application (e.g. iPhone ®
,
Blackberry)
To do this, you will need your identification
number and password.
i The vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Stolen vehicle recovery service If your vehicle has been stolen:
X
Notify the police.
The police will issue a numbered incident
report.
X This number will be forwarded to the
Mercedes-Benz Customer Assistance
Center together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance
Center contacts you and the local law
enforcement agency if the vehicle is
located. 328
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However, only the law enforcement agency
is informed of the location of the vehicle.
i If the anti-theft alarm system is activated
for longer than 30 second s,the Mercedes-
Benz Customer Assistance Center is
automatically informed.
Vehicle remote malfunction diagnosis With the vehicle remote malfunction
diagnosis (Vehicle Health Check), the
Customer Assistance center can provide
improved support for problems with your
vehicle. During an existing call, vehicle data
is transferred to the Customer Assistance
center. The customer service representative
can use the received data to decide what kind
of assistance is required. You are then, for
example, guided to the nearest authorized
Mercedes-Benz Center or a recovery vehicle
is called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
center. You will see the
Roadside Roadside
Assistance Connected
Assistance Connected message in the
COMAND display. If the vehicle remote
malfunction diagnosis can be started, the
Request for vehicle diagnosis Request for vehicle diagnosis
received. Start vehicle diagnosis? received. Start vehicle diagnosis?
message appears in the display.
X Confirm the message with Yes Yes.
X When the Vehicle Diagnosis Please
Vehicle Diagnosis Please
start ignition
start ignition message appears, turn
the SmartKey to position 2in the ignition
lock (Y page 159).
X When the Please follow the
Please follow the
instructions
instructions received
receivedby
byphone
phone and
and
move your vehicle to a safe
move your vehicle to a safe
position. position. message appears, follow the
customer service representative's
instructions.
The message in the display disappears.
If you select Cancel Cancel, the vehicle remote
malfunction diagnosis is canceled
completely. The vehicle operating state check begins.
You will see the
Vehicle diagnosis Vehicle diagnosis
activated. activated. message.
When the diagnosis is completed, the Send
Send
vehicle diagnostics data//(Voice
vehicle diagnostics data//(Voice
connection may be//interrupted connection may be//interrupted
during during data
datatransfer)
transfer) message appears.
The vehicle data can now be sent to the
Customer Assistance center.
X Press OK OKto confirm the message.
The voice connection with the Customer
Assistance center is terminated.
You will see the Vehicle Diagnosis: Vehicle Diagnosis:
Transferring data...
Transferring data... message.
The vehicle data is sent to the Customer
Assistance center.
Depending on what the customer service
representative agreed with you, the voice
connection is re-established after the transfer
is complete. If necessary, you will be
contacted at a later time by another means,
e.g. by e-mail or phone.
Further functions of the vehicle remote
malfunction diagnosis include, for example:
R transfer of service data to the Customer
Assistance center. If a service is overdue,
the COMAND display shows a message
about various special offers at your
workshop.
R monthly status information e-mail on oil
level, air pressure, maintenance, brakes,
etc. If applicable, you will receive
information on special offers in the e-mail.
USA only: this information can also be
called up under "Owners Online" at http://
www.mbusa.com.
Information on the data stored in the vehicle
(Y page 28).
Information on Roadside Assistance
(Y page 24). Features
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Downloading routes
Downloading routes allows you to transfer
and save predefined routes in the navigation
system. To do this, an SD memory card must
be inserted into the COMAND system. If no
SD memory card is inserted, you must insert
the card into the card slot on the COMAND
system before saving.
A route can be prepared and sent either by a
customer service representative or via the
mbrace portal on the Internet.
Each route can include up to 20 way points.
Once a route has been received by the
navigation system, you will see the name> name> has
hasbeen
been saved
saved to
tomemory
memory card.
card.
Do you want to start route
Do you want to start route
guidance? guidance? message in the COMAND display.
The route is saved to the SD memory card.
X To start route guidance: selectYes
Yes.
An overview of the route is shown in the
display.
i If you select No No, the saved route can be
called up later via the navigation menu.
X Select Start
Start.
Route guidance is started.
i Downloaded and saved data can be called
up again in COMAND.
You can find further information in the
separate COMAND Operating Instructions.
Speed alert You can define the upper speed limit, which
must not be exceeded by the vehicle.
If this selected speed is exceeded by the
vehicle, a message will be sent to the
Customer Assistance center. The Customer
Assistance center then forwards this
information to you.
You can select the way in which you receive
this information beforehand. Possible options
include text message, e-mail or an automated
call. The data you receive contains the following
information:
R
the location where the speed limit was
exceeded
R the time at which the speed limit was
exceeded
R the selected speed limit which was
exceeded
Geo fencing Geo fencing allows you to select areas which
the vehicle should not enter or leave. You will
be informed if the vehicle crosses the
boundaries of the selected areas. You can
select the way in which you receive this
information beforehand. Possible options
include text message, e-mail or an automated
call.
The area can be determined as either a circle
or a polygon with a maximum of ten corners.
You can specify up to ten areas
simultaneously. Different settings are
possible for each area.
USA only: these settings can be called up
under "Owners Online" at http://
www.mbusa.com.
Alternatively, you can trigger an MB Info call
and inform the customer service
representative that you wish to activate geo
fencing.
Currently inactive areas can be activated by
text message.
Triggering the vehicle alarm With this function, you can trigger the
vehicle's panic alarm via text message. An
alarm sounds and the exterior lighting
flashes. Depending on the setting, the panic
alarm lasts five or ten seconds. Afterwards,
the alarm switches off. 330
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Garage door opener
Important safety notes G
WARNING
When you operate or program the garage door
with the integrated garage door opener,
persons in the range of movement of the
garage door can become trapped or struck by
the garage door. There is a risk of injury.
When using the integrated garage door
opener, always make sure that nobody is
within the range of movement of the garage
door. G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There
is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces
without sufficient ventilation.
The HomeLink ®
garage door opener
integrated in the rear-view mirror allows you
to operate up to three different door and gate
systems.
Use the integrated garage door opener only
on garage doors that:
R have safety stop and reverse features and
R meet current U.S. federal safety standards
When programming a garage door opener,
park the vehicle outside the garage.
i Certain garage door drives are
incompatible with the integrated garage
door opener. If you have difficulty
programming the integrated garage door
opener, contact an authorized Mercedes-
Benz Center. Alternatively, you can call the following
telephone assistance services:
R
USA: Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
R Canada: Customer Service at
1-800-387-0100
R HomeLink ®
hotline 1-800-355-3515
(free of charge)
More information on HomeLink ®
and/or
compatible products is also available
online at http://www.homelink.com.
i Notes on the declaration of conformity
(Y page 26).
USA: FCC ID: CB2HMIHL4
Canada: IC: 279B-HMIHL4
Programming Programming buttons
Observe the "Important safety notes"
(Y
page 331). Integrated garage door opener in the rear-view
mirror
Garage door remote control
Ais not part of
the integrated garage door opener.
X The first time before programming, clear
the integrated garage door opener memory
(Y page 333).
X Turn the SmartKey to position 2in the
ignition lock. Features
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Useful information
i This Operator's Manual describes all
models and all standard and optional
equipment of your vehicle available at the
time of publication of the Operator's
Manual. Country-specific differences are
possible. Please note that your vehicle may
not be equipped with all features
described. This also applies to safety-
related systems and functions.
i Read the information on qualified
specialist workshops: (Y page 26).Engine compartment
Hood
Important safety notes G
WARNING
If the hood is unlatched, it may open up when
the vehicle is in motion and block your view.
There is a risk of an accident.
Never unlatch the hood while driving. G
WARNING
When opening and closing the hood, it may
suddenly fall into the closed position. There is
a risk of injury to persons within range of
movement of the hood.
Open and close the hood only when no one is
within its range of movement. G
WARNING
Opening the hood when the engine is
overheated or when there is a fire in the
engine compartment could expose you to hot
gases or other service products. There is a
risk of injury.
Let an overheated engine cool down before
opening the hood. If there is a fire in the
engine compartment, keep the hood closed
and contact the fire department. G
WARNING
The engine compartment contains moving
components. Certain components, such as
the radiator fan, may continue to run or start
again suddenly when the ignition is off. There
is a risk of injury.
If you need to do any work inside the engine
compartment,
R switch off the ignition
R never reach into the area where there is a
risk of danger from moving components,
such as the fan rotation area
R keep clothing away from moving parts G
WARNING
The ignition system and the fuel injection
system work under high voltage. If you touch
components which are under voltage, you
could get an electric shock. There is a risk of
injury.
Never touch components of the ignition
system or fuel injection system when the
ignition is switched on. G
WARNING
Hybrid vehicles: be sure to read the "HYBRID"
supplement. Otherwise, you could fail to
recognize dangers.
Opening the hood G
WARNING
Certain components in the engine
compartment, such as the engine, radiator
and parts of the exhaust system, can become
very hot. Working in the engine compartment
poses a risk of injury.
Where possible, let the engine cool down and
touch only the components described in the
following. G
WARNING
When the hood is open and the windshield
wipers are set in motion, you can be injured
by the wiper linkage. There is a risk of injury. 336
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Checking the oil level using the oil
dipstick G
WARNING
Certain components in the engine
compartment, such as the engine, radiator
and parts of the exhaust system, can become
very hot. Working in the engine compartment
poses a risk of injury.
Where possible, let the engine cool down and
touch only the components described in the
following. Example: vehicles with a gasoline engine
Example: vehicles with a diesel engine
X
Pull oil dipstick :out of the dipstick guide
tube.
X Wipe off oil dipstick :.
X Slowly slide oil dipstick :into the guide
tube to the stop, and take it out again.
If the level is between MIN mark =and
MAX mark ;, the oil level is correct.
X If the oil level has dropped to MIN mark
= or below, add 1.1 US qt (1.0 liter) engine
oil. Adding engine oil G
WARNING
Certain components in the engine
compartment, such as the engine, radiator
and parts of the exhaust system, can become
very hot. Working in the engine compartment
poses a risk of injury.
Where possible, let the engine cool down and
touch only the components described in the
following. G
WARNING
If engine oil comes into contact with hot
components in the engine compartment, it
may ignite. There is a risk of fire and injury.
Make sure that engine oil is not spilled next
to the filler neck. Let the engine cool down
and thoroughly clean the engine oil off the
components before starting the engine. H
Environmental note
When adding oil, take care not to spill any. If
oil enters the soil or waterways, it is harmful
to the environment.
! Only use engine oils and oil filters that
have been approved for vehicles with a
service system. You can obtain a list of the
engine oils and oil filters tested and
approved in accordance with the
Mercedes-Benz Specifications for Service
Products at any Mercedes-Benz Service
center.
Damage to the engine or exhaust system is
caused by the following:
R using engine oils and oil filters that have
not been specifically approved for the
service system
R replacing engine oil and oil filters after
the interval for replacement specified by
the service system has been exceeded
R using engine oil additives.
! Do not add too much oil. adding too much
engine oil can result in damage to the 338
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