tow MERCEDES-BENZ E320 2003 W211 Owner's Manual

Contents
Introduction.......................................... 9
Product information ................................ 9
Operator’s Manual ............................... 10
Service and warranty information .. 10
Important notice for California
retail buyers and lessees of
Mercedes-Benz automobiles .......... 11
Maintenance .................................. 12
Roadside Assistance ...................... 12
Change of address or ownership.... 12
Operating your vehicle outside
the USA or Canada......................... 13
Where to find it .................................... 14
Symbols ............................................... 15
Operating safety .................................. 16
Proper use of the vehicle ............... 16
Problems with your vehicle .................. 17
Reporting safety defects...................... 18
Reporting safety defects ................ 18
At a glance.......................................... 19
Cockpit ................................................. 20
Instrument cluster ................................ 22
Multifunction steering wheel ................ 24
Center console ..................................... 25
Upper part ...................................... 25
Lower part ...................................... 26
Overhead control panel ........................ 27
Door control panel................................ 28Getting started................................... 29
Unlocking ............................................. 30
Unlocking with the SmartKey.......... 30
Unlocking with KEYLESS-GO* ......... 32
Adjusting .............................................. 34
Seats............................................... 34
Steering wheel ................................ 37
Mirrors ............................................ 38
Driving .................................................. 40
Fastening the seat belts.................. 40
Starting the engine ......................... 43
Switching on headlamps ................. 46
Turn signals and high beam ............ 46
Windshield wipers ........................... 47Problems while driving.................... 48
Parking and locking .............................. 50
Parking brake ................................. 50
Switching off headlamps................. 51
Turning off the engine ..................... 51
Safety and Security........................... 55
Occupant safety ................................... 56
Airbags ........................................... 57
Seat belts ....................................... 61
Children in the vehicle .................... 65
Blocking of rear door window
operation ........................................ 71
Panic alarm .......................................... 72
Activating........................................ 72
Deactivating.................................... 72
Driving safety systems ......................... 73
ABS ................................................. 73
BAS ................................................. 74
ESP ................................................. 75
The SBC brake system .................... 77
Anti-theft systems ................................ 81
Immobilizer ..................................... 81
Anti-theft alarm system .................. 82
Tow-away alarm .............................. 82

ContentsTires and wheels ................................ 268
Important guidelines .................... 268
Life of tire ..................................... 269
Direction of rotation ..................... 269
Checking tire inflation pressure ... 269
Rotating wheels............................ 272
Winter driving..................................... 273
Winter tires................................... 273
Block heater (Canada only) .......... 274
Snow chains ................................. 274
Maintenance ...................................... 275
Flexible Service System PLUS (FSS
PLUS) ........................................... 275
Clearing the service indicator....... 275
Service term exceeded................. 276
Calling up the service indicator .... 276
Resetting the service indicator ..... 276
Setting the date for special works 278
Calling up the service data
information ................................... 279
Vehicle care ....................................... 280
Cleaning and care of vehicle ........ 280
Practical hints.................................. 287
What to do if … .................................. 288
Lamps in instrument cluster ........ 288
Lamp in center console ................ 294
Messages in the display ............... 295
Where will I find ...? ........................... 324
First aid kit ................................... 324
Spare wheel ................................. 324
Luggage box ................................. 325
Vehicle tool kit ............................. 326
Unlocking/locking in an emergency .. 327
Unlocking the vehicle ................... 327
Locking the vehicle ...................... 328
Changing batteries ....................... 328
Fuel filler flap emergency release 329
Manually unlocking the
transmission selector lever .......... 330
Opening/closing in an emergency..... 331
Sliding/pop-up roof* or
panorama sliding/pop-up roof* ... 331Replacing bulbs ................................. 332
Bulbs ............................................ 332
Replacing bulbs for front lamps ... 334
Replacing bulbs for rear lamps .... 336
Replacing wiper blades ...................... 337
Replacing wiper blades ................ 337
Flat tire .............................................. 338
Preparing the vehicle ................... 338
Mounting the spare wheel ........... 338
Batteries ............................................ 343
Disconnecting the battery............ 344
Removing the battery................... 344
Charging and reinstalling the
battery ......................................... 344
Reconnecting the batteries .......... 345
Jump starting ..................................... 346
Towing the vehicle ............................. 348
Towing the vehicle ....................... 348
Installing towing eye bolt ............. 350
Fuses ................................................. 352
Fuse box in passenger
compartment ............................... 352

27 At a glance
Overhead control panel
Overhead control panel
Item
Page
1
Rear interior lighting
on/off
116
2
Automatic interior lighting
116
3
Front interior lighting
on/off
116
4
Temperature sensor
5
Right reading lamp on/off
116
6
Sliding/pop-up roof* or
panorama sliding/pop-up
roof*
187,
190
Item
Page
7
Tele Aid (emergency call
system) button
234
8
Rear view mirror
157
9
Reading lamps
116
10
Garage door opener
243
11
Tow-away alarm button
82
12
Ambient lighting
140
13
Interior lighting
14
Left reading lamp on/off
117

50 Getting startedParking and locking
Parking and lockingYou have now completed your first drive.
You have properly stopped and parked
your vehicle. End your drive as follows.
Parking brake
1Parking brake
2Release handle
Step firmly on parking brake1.
When the engine is running, the indica-
tor lamp ; (USA only) or 3
(Canada only) in the instrument cluster
will be illuminated.
Warning!
G
Wait until the vehicle is stationary before re-
moving the key from the starter switch. The
vehicle cannot be steered when the key is
removed.Warning!
G
With the engine not running, there is no
power assistance for the brake and steering
systems. In this case, it is important to keep
in mind that a considerably higher degree of
effort is necessary to stop or steer the vehi-
cle.
Warning!
G
Do not park this vehicle in areas where com-
bustible materials such as grass, hay or
leaves can come into contact with the hot
exhaust system, as these materials could be
ignited and cause a vehicle fire.
To reduce the risk of personal injury as a re-
sult of vehicle movement, before turning off
the engine and leaving the vehicle always:

Keep right foot on brake pedal.


Firmly depress parking brake pedal.


Move the selector lever to positionP.


Slowly release brake pedal.


When parked on an incline, turn front
wheel towards the road curb.


Turn the key to starter switch position0
and remove, or press start- / stop button
(vehicles with KEYLESS-GO*).


Take the key or the SmartKey with KEY-
LESS-GO* (if so equipped) and lock ve-
hicle when leaving.

51 Getting started
Parking and locking
Switching off headlamps
Turn the switch toM (
page 46).
More information can be found in the
"Controls in detail" section (
page 112).
Turning off the engine 
Place the gear selector lever in
positionP.
Warning!
G
When leaving the vehicle always remove the
key from the starter switch, take the Smart-
Key with KEYLESS-GO* (if so equipped) with
you and lock the vehicle. Do not leave chil-
dren unattended in the vehicle, or with ac-
cess to an unlocked vehicle. Children could
release the parking brake and/or move the
gear selector lever from positionP, either of
which could result in an accident or serious
injury.
Warning!
G
Getting out of your vehicle with the selector
lever not fully engaged in positionP is dan-
gerous. Also, when parked on an incline,
positionP alone may not prevent your vehi-
cle from moving, possibly hitting people or
objects.
Always set the parking brake in addition to
shifting to positionP.
When parked on an incline, turn front wheels
towards the road curb.
iAlways set the parking brake in addi-
tion to shifting to positionP.
On steep slopes, turn the front wheels
towards the curb.

76 Safety and SecurityDriving safety systems
More information can be found in the
"Practical hints" section (
page 288).Switching off the ESP
To improve the vehicle's traction, turn off
the ESP in driving situations where it would
be advantageous to have wheels cut into
surfaces for better grip such as:


s t a r t i n g o u t o n s l i p p e r y s u r f a c e s a n d i n
deep snow in conjunction with snow
chains


in sand or gravel
Warning!
G
The ESP cannot prevent the natural laws of
physics from acting on the vehicle, nor can
it increase the traction afforded. The ESP
cannot prevent accidents, including those
resulting from excessive speed in turns, or
aquaplaning. Only a safe, attentive, and
skillful driver can prevent accidents. The ca-
pabilities of an ESP equipped vehicle must
never be exploited in a reckless or danger-
ous manner which could jeopardize the us-
er’s safety or the safety of others.
!Because of the ESP’s automatic opera-
tion, the engine must be shut off (key in
starter switch position0 or1) when:

the parking brake is being tested on
a brake test dynamometer


the vehicle is being towed with the
front axle raised
Active braking action through the ESP
may otherwise seriously damage the
rear axle brake system.
The ESP will only function properly if
you use wheels of the recommended
tire size.
Warning!
G
The ESP should not be switched off during
normal driving other than in the circum-
stances described below. Disabling of the
system will reduce vehicle stability in stan-
dard driving maneuvers.

78 Safety and SecurityDriving safety systems
The SBC brake system is automatically ac-
tivated when you:

unlock the vehicle with the key or the
KEYLESS-GO*


open the driver’s or passenger door


turn the key in the starter switch to
position1


in vehicles with KEYLESS-GO*, press
start/stop button on selector lever
once


depress the brake pedal


release the parking brake
Warning!
G
The SBC brake system requires electrical
power to operate.
A malfunction in the vehicle’s power supply
or electrical system may impair brake sys-
tem operation and switch it into its
limp-home (emergency operation) mode. In
such a case, the red brake warning lamp
(page 291) and warning messages in the
instrument cluster (
page 305) light up
while driving. To brake, the driver must then
apply significantly greater brake pedal pres-
sure and depress the pedal much further to
obtain the expected braking effect. If neces-
sary, apply full pressure to the brake pedal.
Brakes are only applied to the front wheels.
Stopping distance is increased!
If there is a malfunction in the SBC brake
system, we recommend that the vehicle be
transported with all wheels off the ground
using flatbed or appropriate wheel lift/dolly
equipment. A tow bar must be used if cir-
cumstances do not permit the use of the
recommended towing methods and the ve-
hicle requires towing with all four wheels on
the ground. Towing the vehicle with all four
wheels on the ground is only permissible
for distances up to 30 miles (50 km) and at
a speed not to exceed 30 mph (50 km/h).
For more information, refer to "Towing the
vehicle" (
page 348).

82 Safety and SecurityAnti-theft systemsAnti-theft alarm system
Once the alarm system has been armed, a
visual and audible alarm is triggered when
someone opens

a door


the trunk


the hood.
The alarm system will also be triggered
when


someone attempts to raise the vehicle


the vehicle is opened with the mechan-
ical keyArming the alarm system
The alarm system is armed within approx.
10 seconds after locking the vehicle. The
indicator lamp in the button for the
tow-away alarm will then blink.
Disarming the alarm system
The alarm system is disarmed when you
unlock your vehicle with the remote con-
trol or KEYLESS-GO*.
Canceling the alarm
With the key

Insert the key in the starter switch.
or

Press the Œ or ‹ button on the
key.With KEYLESS-GO*

Grasp the outside door handle.
or

Press the KEYLESS-GO* start/stop
button.
Tow-away alarm
Once the tow-away alarm is armed, a visual
and audible alarm will be triggered when
someone attempts to raise the vehicle.
iIf the alarm stays on for more than
20 seconds, an emergency call is initi-
ated automatically by the Tele Aid sys-
tem* (
page 234), provided that the
Tele Aid service was subscribed to and
properly activated.
iThe tow-away protection alarm is trig-
gered, for example, if the vehicle is lift-
ed on one side.
If the alarm stays on for more than
20 seconds, an emergency call is initi-
ated automatically by the Tele Aid sys-
tem* (
page 234), provided that the
Tele Aid service was subscribed to and
properly activated, and that necessary
cellular service and GPS coverage are
available.

83 Safety and Security
Anti-theft systems
Arming the tow-away alarm
When you lock your vehicle, the tow-away
alarm is automatically armed after about
30 seconds.
When you unlock your vehicle, the
tow-away protection disarms automatical-
ly.
Disarming the tow-away alarm
To prevent triggering the tow-away alarm
feature, switch off the tow-away alarm be-
fore towing the vehicle, or when parking on
a surface subject to movement, such as a
ferry or auto train.The button is located on the overhead con-
trol panel.
1Tow-away alarm off button

Turn off the ignition and remove the
key.

Press button1.
The indicator lamp in the button lights
up briefly.

Lock your vehicle with the key or (vehi-
cles with KEYLESS-GO*) the lock but-
ton at each door handle.
The tow-away alarm remains disarmed un-
til you lock your vehicle again.
Canceling the alarm

Insert the key in the starter switch.
or

Press the Œ or ‹ button on the
key.
iYou cannot disarm the tow-away alarm
if the ignition is turned on.

154 Controls in detailAutomatic transmissionGear selector lever position
Effect
P
Park position
Selector position when the vehicle
is parked. Only place selector lever
in positionP when vehicle is
stopped. The park position is not in-
tended to serve as a brake when
the vehicle is parked. Rather, the
driver should always set the park-
ing brake in addition to placing the
selector lever in positionP to se-
cure the vehicle.
The key can only be removed from
the starter switch with the selector
lever in positionP. With the key re-
moved the selector lever is locked
in positionP.
Effect
R
Reverse gear
Place selector lever in positionR only
when vehicle is stopped.
N
Neutral
No power is transmitted from the en-
gine to the drive axle. When the
brakes are released, the vehicle can
be moved freely (pushed or towed).
To avoid damage to the transmission,
never engageN while driving.
If the ESP is deactivated or malfunc-
tioning:
Only move selector lever toN if the
vehicle is in danger of skidding (e.g.
on icy roads).
D
Drive
The transmission shifts automatical-
ly. All five forward gears are avail-
able.
!Coasting the vehicle, or driving for any
other reason with selector lever inN
can result in transmission damage that
is not covered by the Mercedes-Benz
Limited Warranty.Warning!
G
Getting out of your vehicle with the selector
lever not fully engaged in positionP is dan-
gerous. Also, positionP alone is not intend-
ed to or capable of preventing your vehicle
from moving, possibly hitting people or ob-
jects.
Always set the parking brake in addition to
shifting to positionP (
page 45).
When parked on an incline, turn the front
wheels towards the road curb.