MERCEDES-BENZ EQB 2023 Owners Manual

&
W W
ARNI NG ARNI
NGRisk ofan accid ent from oper -
ating mobilecom munic ationeq uipm ent
wh ile theve hicle isin mo tion
Mobi lecommun ications device sdis tract the
dr iver from thetra1c situation. Thiscould also
cause thedr iver tolose contr olof theve hicle. #
Asthedr iver ,onl yoper atemobile com-
munications devices when theve hicle is
st ation ary. #
Asave hicle occupan t,onl yuse mobil e
commun ications device sin thear eas
int ended forth is pur pose, e.g.inthere ar
passen gercom partment. Yo
umust obser vetheleg alrequ irements forth e
count ryinwhic hyo uar ecur rentl ydr iving when
ope rating mobi lecom munic ationequipme ntin
th eve hicle. &
W W
AR NIN G AR
NIN GRisk ofinjurydue toobjects
being stowe dincor rectl y
If obje ctsintheve hicle interior arestowe d
incor rectl y,they can slide orbe thro wn aroun d and
hitvehicle occupan ts.Inaddit ion,cup
holder s,open stow agespaces andmobil e
phon ere cep tacles canno talw aysre tain all
objects within.
Ther eis arisk ofinjury, par ticular lyin the
eve ntofsud den brak ing orasud den chang e
in dir ecti on. #
Alwaysst ow objects sothat they canno t
be thro wn aroun din suc hsitu ation s. #
Alwaysmak esur eth at obj ects donot
pr otru de from stow agespaces, parcel
ne ts or stow agene ts. #
Close theloc kable stow agespaces
bef orestar tin gajou rney . #
Alwaysst ow and secur ehea vy,har d,
poin ted, shar p-edg ed,fragile orbulky
objects inthetrunk/car gocom part-
ment. Obser
vetheadditional information onstow ing
mobile communications devices correctl y:
R Loading theve hicle (/page106)
Blu et Blue
too th oo
th® ®
conn ection: conn
ection: The
menu viewand theav ailabl efu nct ionsin the
te lephone menuarein par tdependent onthe
Blue toot h®
pro/le oftheconnect edmobile
phone. Fullfunctionality isonl yav ailabl eif th e
mobile phonesuppor tsbo th ofthefo llo wing Blue-
to ot h®
pro/les:
R PBAP (Phone BookAccess Pro/le)
- The cont acts onthemobile phoneare
sho wnautomaticall yon themultimedia
sy stem.
R MAP (Messag eAc cess Pro/le)
- The mobile phonemessag efun ction scan
be used onthemultimedia system.
Ir re specti veofthis, Blue toot h®
audio funct ionality
can byused withan ymobile radio unit.
Fo rinf ormation onthera ng eof functi onsofthe
mobile radio unit tobe connect ed,see themanu-
fa ctur er's oper atingins tructio ns.
N N
e e
tw tw
or or
kconn ection: k
conn ection: MB
UX mult imedia system
259 259

The
follo wing cases canlead tothecall being dis-
connect edwhile theve hicle isin mo tion :
R Youswitc hint oatransmiss ion/receptionsta-
tion, inwhic hno communica tionchann elis
fr ee.
R The SIM cardused isno tcom patiblewithth e
ne tworkav ailabl e
R Amobil ephon ewit h"Twincar d"islog gedint o
th ene tworkwit hth esecond SIMcardat the
same time
The mult imedi asy stem suppor tscalls inHD
Vo ice ®
forim prove dspeec hqu alit y.Arequ ire-
ment forth is isthat themobile phoneandthe
mobile phonenetworkpr ov ider oftheper son you
ar ecalli ngsuppor tHD Voice ®
.
Depending onthequ alit yof theconnection, the
vo ice qualit yma y0uctuat e.
Fu rther informatio ncan beobt aine dfrom an
aut hor izedMer cedes- BenzCen teror at: https://
www .mer<00440046004500460054000E00430046004F005B000F00440050004E00100044
0050004F004F004600440055> 260260
MBUX
multimedia system

TT
elephone menuov elephone
menuover er
vie w vie
w 1
Blue toot h®
de vice name ofthecur rentl ycon-
nect edmob ilepho ne/of themobile phone
2 Blue toot h®
de vice name ofthecur rentl ycon-
nect edmob ilepho ne/of themobile phone
(tw ophone mode)
3 Batteryst atus oftheconnect edmobile phone
4 Sign alstr engt hof themobile phonenetwork
5 Options 6
Device manag er
7 Messag es
8 Numer icalpad
9 Cont actsear ch T T
elephon elephon
yoper y
oper ating modes ov atin
gmodes over er
vie w vie
w
Depending onyour equipment, thefo llo wing tel-
ephon yoper ating modes areav ailabl e:
R Amobil ephon eis conn ectedtothemultime-
dia system viaBlue toot h®
. MBUX
multimediasystem
261 261

R
Twomobile phones areconnect edwithth e
multimed iasystem viaBlue toot h®
(tw ophon e
mode ).
- Youcan useallthefunction sof themulti-
media system withth emobile phoneinthe
fo re ground.
- Youcan receiv eincomi ngcalls andmes-
sag eswithth emobile phoneinthebac k-
gr ound.
Yo ucan interch ang eth emobile phonein
th efo re ground andbackground.
Connecting amobile phone Connecting
amobile phone
R R
eq eq
uir uir
ements: ements:
R Blue toot h®
is activ ated on themobile phone
(see themanuf acturer'soper ating instruc-
tion s).
R Bluetoo th®
is activ ated on themultimedia sys-
te m. Mult
imedia system:
4 © 5
Phone
Sear c Sear
ching f hing
for amobile phone or
amobile phone #
Sele ctí. #
Sele ctConnect NewDevice .
Conn ecting amobile phone Conn
ecting amobile phone
Au thor ization follo ws using securesim ple pair ing. #
Select amobile phone.
A code isdispla yedin themultimedia system
and onthemobile phone. #
Ifbo th codes match,con/r mthecode onthe
mobile phone.
F F
uncti onsint uncti
onsinthe t he
telephon elephon
ymenu y
menu
In thete lephon ymenu youha ve thefo llo wing
functions, forex am ple:
R Makin gcalls, e.g.:
- R Accep ta call
- k EndCall
- i Create Confer. Call
- Accep tingor rejec ting awa iting call R
Managing contacts, e.g.:
- Downloading mobilephonecontacts
- Managing thefo rm atof acont act's name
- Savin gacont actasafa vo rite
R Receivi ngand sendi ngmessag es,e.g.:
- Using there ad-al oudfunct ion
- Dict atingane wmessag e 262262
MB
UX mult imedi asy stem

MerMer
cedesme app ced
esme app MerMer
cedesme calls ced
esme calls Mak
ingaca llvia t Mak
ingaca llvia the ov he
over er
head contr head
controlpanel ol
panel 1
mebutt onforser vice orinformation calls
2 SOS buttoncover
3 SOS button (eme rgency callsystem)
Making aMer Making
aMer cedes mecall cedes
mecall #
Press mebutt on1.
Making anemer g Making
anemer gency call ency
call #
Toopen theco verof SOS button2 ,pr ess it
br ie0y . #
Press and hold SOS button3 forat least one
second.
If aMer cedes mecall isactiv e,an emer gency call
ca nstill betrigg ered. This haspr ior ity ove rall
ot her activ ecalls.
Inf Inf
or or
matio nabout t matio
nabout the Mer he
Mer cedes mecall cedes
mecall
A call totheMer cedes-Benz customer centerhas
been initiatedvia theme butt onintheove rhead
contr olpanel orthemultimedia system
(/ page263).
Using thevo ice dialog system youacces sth e
desir edser vice:
R Acciden tand Breakdo wnManag ement
R Mer cedes-B enzcustomer centerforge ner al
inf orma tion abouttheve hicle
Yo ucan /ndinf ormation onthefo llo wing topics:
R Activation ofMer cede sme connec t R
Oper ating theve hicle
R Neares taut hor izedMer cedes- BenzCen ter
R Other products andservices from Mer cedes-
Ben z
Dat ais transf erreddur ing theconnection tothe
Mer cedes-Be nzcust ome rcent er(/ page265) .
Cal ling t Cal
ling the Mer he
Mer cedes-Be nzcust ced
es-Be nzcust ome rcent ome
rcent erusi ng er
usi ng
t t
he mul time diasyst he
mul time diasystem em
R R
eq eq
uir uir
eme nts: eme
nts:
R Access toamobil ephon ene tworkis availabl e.
R The cont ract par tner'smobile networkco ver-
ag eis availabl ein there spect ive re gion.
R The vehicle mustbe switc hedonsothat vehi-
cle datacan betransf erredaut omaticall y.
Multim ediasystem:
4 © 5
Phon e5
g #
CallMerc edes meconnect.
AT ercon /rma tion ,th emultimedia system
sends there qu ired vehicle data.The data
tr ansf erissho wninthemedia display. MBUX
multimediasystem
263 263

Then,
youcan select aser vice andbeconnect ed
to aspecial istat theMer cedes-Benz customer
cent er.
Calling t Calling
the Mer he
Mer cedes-Benz Cust cedes-Benz
Customer Cent omer
Center er
aTer aTer
aut aut
omatic accident orbr omatic
accident orbreakdo eakdo
wndet wn
detection ection
R R
eq eq
uir uir
ements: ements:
R The vehicle hasdetected anacciden tor break -
do wn situat ion.
R The vehicle isstation ary.
R The hazar dwa rning lights areswitc hedon.
% This function isno tav ailabl ein all coun tries.
The vehicle candetect acciden tor breakdo wnsit-
uatio nsunde rcer tain cir cumst ances.
In theev ent anaccident orbreakdo wnisde tec-
te d, theemer gency guide show ssaf etyno tesin
th emultimedia system displa y.
ATe rqu itting theemer gency guide displa yon the
multimed iasystem, apr om ptappear sasking
whe ther youwo uld liketo get suppor tfr om the
Mer cedes-Be nzCust omerCent er. #
Selec tCall .
R The vehicle datais sent automati cally
(/ page266) .
R The Mercedes- BenzCus tomer Cent er
ta ke syo ur call and orga nizes thebr eak -
do wn and accident assistance.
Yo uma ybe charge dfo rth ese services.
% Depending onthese verity of theaccident, an
aut omatic emergency callca nbe initia ted.
This hasprior ity ove rall other activ ecalls.
% Inaddit ion,if th eMer cedes meconnect
ser vice "Telediagnost ics"isactiv e,asimilar
pr om ptcan appear aTeradela yin theev ent
of abr eakdo wn.Ifyo uar ealr eady incont act
wit hth eMer cedes-Benz Customer Centeror
ha ve already receiv edsuppor t,this prom pt
can beignored ordeclin ed.
% Ifyo uansw erthepr om ptforsuppor tfr om the
Mer cedes-Be nzCust omerCent erwit hLate r,
th emessag ewill behidden andappear again
lat er.
The prom pttrigg ered bytheMer cedes me
connect service "Telediagnost ics",caneither be
con/ rmed ordeclined. ATerbeing
declined, this will notbe sho wnagain.
Ar r Ar
ranging aser anging
aser vice appointment viaaMer vice
appointment viaaMer cedes cedes
me call me
call
If yo uha ve activ ated themaint enance manage-
ment service, releva nt vehicle datais transf erred
aut omati callyto theMer cedes-Benz customer
cent er.Yo uwill then receiv eindi vidu alrecommen -
dation sre ga rding themaint enance ofyour vehi-
cle.
Re gardless ofwhe ther youha ve consen tedto the
maint enance management service, themultime-
dia system reminds youaTer acer tain amount of
time that aser vice isdue. Apr om ptappear sask -
ing ifyo uwo uld liketo mak ean appointme nt. #
T T
o ar r o
ar rang ang
easer e
aser vice appointme nt vice
appointme nt: :
select Call.
ATer your agreement, theve hicle datais
tr ansf erredand theMer cedes-Benz customer
cent ertake syo ur prefer redappointment date.
The information isthen sent toyour desir ed
ser vice outle t.
This willcont actyouto con/r mtheappoint-
ment andifnecessar yconsult aboutthe
de tails. 264264
MBUX
multimedia system

%
Ifyo uselect LateraTertheser vice messag e
appear s,themessag eis hidden andreap-
pear sat alat er time .
T T
r r
ansf ansf
err er
red dat ed
dat adur a
dur ing aMer ing
aMer cedes mecall cedes
mecall
When youmak easer vice callviaMer cedes me,
dat ais transmitt ed.This enables targ eted advice
and asmoo thser vice .
The follo wing requ irements mustbeful/lled for
th etransf erofthedat a:
R The vehicle isswitc hedon.
R The requ ired data transf ertech nolo gyissup -
por tedby themobile phonenetworkpr ov ider .
R The qualit yof themobile connection issu1-
cient .
Multi-s tage transf erdepe ndsonthefo llo wing fac-
to rs:
R Reason forth einitiation ofthecall
R The availabl emobil ephon etransmi ssiontech -
nolo gy.
R The activated Mer cedesme conne ctser vice s.
R The service select edinthevo ice contr olsys-
te m. Dat Dat
atr a
transf ansf
erifMer er
ifMer cedes meconnect ser cedes
meconnect services vices
ar ar
eno e
no tactiv t
activ at at
ed ed
If no Mer cedes meconnect services areactiv a-
te d, thefo llo wing datais transf erred:
R Vehicle identi/cation number
R Time ofthecall
R Reason forth einitiation ofthecall
R Countr yindicat oroftheve hicle
R Setlang uagefo rth emultimedia system
R Telephone numberofthecommunication plat-
fo rm inst alled intheve hicle
If acall ismade fora ser vice appointment viathe
ser vice reminder ,th efo llo wing datais also trans-
mitt ed:
R Current mile ageand maintenanc edat a
If aca llis ma de aTer aut oma ticaccid ent orbreak -
do wn detection using themultimedia system, the
fo llo wing datais also transmitt ed:
R Current mile ageand maintenanc edat a
R Current vehicle location If
Ac ciden tand Breakdo wnManag ementis called
via thevo ice contr olsystem, thefo llo wing data
can also becalled upfrom theve hicle bythe
Mer cedes-Be nzcust ome rcent er:
R Current vehicle location
Dat Dat
atr a
transf ansf
erifMer er
ifMer cedes meconn ectser cedes
meconn ectservice s vice
s
ar ar
eactiv e
activ at at
ed ed
An ove rview of thedat atransmitt edcan befound
in there specti veterm sof use forMer cedes me
connect services. These canbeobt ained inthe
Mer cedesme portal:https://
me.secur e.mercedes-benz.com
Dat Dat
apr a
pr ocess ing ocess
ing
The datatransmitt edwithin thescope ofthecall
is dele tedfrom thepr ocessing system aTer the
call is/nished, inso faras this dat ais no tbeing
used forot her activ ated Mer cedes meconn ect
ser vice s.
The incident-speci/c datais processed andstor ed
in theMer cedes-Benz customer centerand, if
re qu ired toprocess theincident, forw arded tothe
ser vice partner aut hor izedby theMer cedes-Benz
cust omer center.Please take note of thedat apr o-
te ction information ontheMer cedes meInterne t MBUX
multimedia system
265 265

pag
ehttps:// www.mercedes.me orinthere cor -
ded messag eimmedi atelyaTer callingth e
Mer cedes-Be nzcust ome rcent er.
% The recor ded messag eis no tav ailabl ein
ev erycountr y. MerMer
cedesme conne ct ced
esme conne ct InfInf
or or
ma tion onMer ma
tion onMer cedesme conne ct ced
esme conne ct
Mer cedesme conne ctcons istsofmul tipleser v-
ices.
Yo ucan usethefo llo wing services viathemulti-
media system and theove rhead contr olpanel, for
ex am ple:
R Acciden tand Breakdo wnManag ement(me
butt onorsituat ion-depen dentdispla yin the
multimed iasystem)
R Mer cedes-Be nzemer gency callsy stem (aut o-
ma tic eme rgency calland SOS button)
The Mercedes meconnect Acciden tand Break -
do wn Manag ementand theMer cedes-Benz emer-
ge ncy callcent erareav ailabl eto youar ound the
cloc k. The
mebutt onand theSOS buttoncan befound
on theve hicle' sove rhead contr olpanel
(/ page263).
Yo ucan also calltheMer cedes-Benz customer
cent erusing themultimedia system
(/ page263).
Please note that Mer cedes meconn ectisa
Mer cedes- Benzser vice .In emer gencie s,/rst call
th enational emergency service susi ng thestand-
ar dnational emergency service telephone num-
ber s.In emer gencie s,youcan also usethe
Mer cedes-Be nzeme rgency callsystem
(/ page270).
Obser vetheconditions ofuse forMer cedes me
connect andother service s.These canbe
obt aine din theMer cedes mePortal: http s://
me.se cure.me rcedes-benz.com
Fu rther informatio nabout Mercedes meconn ect
ser vice scan beobt aine din theMer cedes mePor-
ta l:https://me.secur e.mercedes-benz.com Inf Inf
or or
mation onMer mation
onMer cedes meconnect A cedes
meconnect Accident ccident
and Br and
Breakdo eakdo
wnManag wn
Manag ement ement
The Acciden tand Breakdo wnManag ementcan
incl ude thefo llo wing functions:
R Supplement totheMer cedes-Benz emergency
ca llsy stem (/ page270)
If nece ssary, thecont actperson atthe
Mer cedes-Be nzeme rgency callcent erfor-
wa rdsth ecall toMer cedesme conne ctAcci-
dent andBreakdo wnMan agemen t.Fo rw ard-
ing thecall isho wev ernotpossible inall coun-
tr ies.
R Breakdo wnassist ancebyate ch nici anon
loc atio nand/o rth eto wing awayof theve hicle
to thenear estauthor ized Mercedes-Benz Cen-
te r
Yo uma ybe charge dfo rth ese services.
R Addition totheemer gency guide aTer aut o-
ma tic accid ent orbreak down detection
(/ page264)
In theev ent ofabr eakdo wnoraccident, fur-
th er vehicle datais sent whichenab lesoptimal
suppor tby theMer cedes-Benz customer cen- 266266
MBUX
multimedia system

te
rand theaut hor ized service partner or
br eakdo wnassist ance.
R Addition totheMer cedes meconnect service
Te lediagnostics
Wi th theTe lediagnostics function,speci/c
we arand failur ere por tsarere cor ded bythe
ser vice prov ider ,in so faras these can be
clear lyint erpr eted and areav ailabl eth ro ugh
th emonit oring ofcom ponents that aresubj ect
to diagnos tics.
If yo ur vehicle detects abr eakdo wnorthre at
of abr eakdo wn,youma ybe prom pted via the
multimed iasystem tocont acttheMer cedes-
Benz customer centerforfur ther help. This
pr om ptinthemultimedia system onlyappear s
when theve hicle isstation ary.
% Thes eser vice sar esub ject totech nica l
re str iction ssu ch asthemobile phonecover-
ag e, mobil ene tworkqu alit yand theability of
th epr ocessing systems tointerpr et thetrans-
fe rred dat a.In some circumst ances, this can re
sult indela ysorthefa ilur eof theinf orma-
tion toappear inthemultimedia system.
Mor einf ormation aboutMercedes meconnect
ser vices canbeobt ained intheMer cedes mePor-
ta l:https://me.secur e.mercedes-benz.com
Dat Dat
atr a
transf ansf
err er
red dur ed
dur ing Mer ing
Mer cedes meconnect cedes
meconnect
call ser call
services vices
The datatransf erreddur ing aMer cedes mecon-
nect calldepends on:
R The reason forinitiation ofthecall
R The service that isselect edinthevo ice con-
tr ol system
R The activ ated Mer cedes meconnect services
Yo ucan /ndout whic hdat ais transf erredwhen
using theser vices inthecur rentl yva lid Mer cedes
me connect term sof use and thedat apr otection
inf ormation forMer cedes meconnect. Youcan
/n dth ese inyour Mer cedes meuser account. OvOv
er er
vie vie
wof t w
of the Mer he
Mer cedes me&Apps menu cedes
me&Apps menu When
youlog inwit hauser account tothe
Mer cedesme Portal, then ser vices ando.er s
fr om Mer cedes-Benz willbeavailabl eto you.
Fo rmor einf ormation consult anaut hor ized
Mer cedes-Benz Centeror visit theMer cedes me
por tal:https://me.secur e.mercedes-benz.com
% Mak esur eyo ualw ayske ep theMer cedes me
apps updat ed.
Yo ucan callupthemenu usingMercedes me&
Apps inthemultimedia system.
In theMercedes me&Apps menu, thefo llo wing
op tions canbeavailabl e:
R Con nect ingtheve hicle withth eMercedes me
user account
R Dele tingaconnection between aMercedes
me user account andtheve hicle
R Calli ngup theMer cedes meservices
R Calling upapps suchas, In-Car O1ceorthe
we bbr ow ser depen dingon availabi lity MB
UX mult imedi asy stem
267 267

WW
eb brow eb
brow ser ov ser
over er
vie w vie
w The
webbr ow ser isstar tedusing theMercedes
me &Apps menu. 1
URL entry
2 Bookmar ks
3 Webpag e,bac k
4 Webpag e,forw ards
5 Torefres h/st op
6 Options %
Websit escanno tbe sho wnwhile theve hicle is
in mo tion . OvOv
er er
vie vie
wof smar w
of smar tphon eint tphon
eint egr eg
ration ation
Wi
th Sma rtphone Integration, youcan usecertain
functions onyour mobile phoneviathemultime-
dia system displa y.
Onl yone mobile phoneatatime canbeconnec-
te dvia Smar tphone Integration tothemultimedia 268268
MBUX
multimedia system