MERCEDES-BENZ G-Class 2015 W463 Owner's Manual

If you have questions about the activation,
contact one of the following telephone hot-
lines:
R USA: Response Center at
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
USA only : shortly after successfully register-
ing with the mbrace service a user ID and
password will be sent to you by post. You can use this password to log onto the mbrace area
under "Owners Online" at http://
www.mbusa.com.
The mbrace system is available if:
R it has been activated and is operational.
Activation requires an available mobile
phone network, a valid SIM card and a sub- scription to a security service.
R the battery is sufficiently charged.
R the corresponding mobile phone network is
available for transmitting data to the Cus-
tomer Center.
i Determining the location of the vehicle on
a map is only possible if there is sufficient
GPS reception and the vehicle position can
be forwarded to the Customer Center.
The mbrace system To adjust the volume during an mbrace call,
proceed as follows:
X Press the WorX button on the mul-
tifunction steering wheel.
or X Use the COMAND volume control.
The mbrace system provides three different
services:
R Automatic and manual emergency call
R Roadside Assistance call
R MB Info call
USA only: you can find more information and
a description of all available features under "Owners Online" at
http://
www.mbusa.com.
System self-test G
WARNING
A malfunction in the system has been detec-
ted if one of the following conditions occurs:
R the indicator lamp in the SOS button does
not light up during the system self-diagno-
sis.
R the indicator lamp in the ºRoadside
Assistance button does not light up during
the system self-diagnosis.
R the indicator lamp in the Einformation
button does not light up during the system
self-diagnosis.
R the indicator lamp in the SOS button, º
Roadside Assistance button or Einfor-
mation button continues to be lit red after
the system self-diagnosis.
R the Tele Tele Aid
Aidinoperative
inoperative orTele
Tele Aid
Aid
not activated
not activated message appears on the
multifunction display after the system self-
diagnosis.
If a malfunction is indicated as outlined above,
the system may not operate as expected. In
the event of an emergency, assistance must
be summoned by other means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
R USA: Response Center at
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
After you have switched on the ignition, the
system carries out a self-diagnosis. Features
259Stowage and features Z

Emergency call
Important safety notes
G
WARNING
If the indicator lamp in the SOS button is
flashing continuously and there was no voice
connection to the Response Center estab-
lished, then the mbrace system could not ini- tiate an emergency call (e.g. the relevant cel-
lular phone network is not available).
The message Call Failed
Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be sum-
moned by other means.
! You must have a license agreement to
activate the mbrace service. Ensure that
your system is activated and ready for use, and press the EMB Info call button to
register. If one of these steps is not carried
out, it may not be possible to activate the
system.
If you have questions about the activation,
contact one of the following telephone hot- lines:
R USA: Response Center at
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is
triggered.
i An automatically dialed mbrace emer-
gency call cannot be canceled.
An emergency call can also be initiated man- ually.
As soon as the emergency call has been ini-
tiated, the indicator lamp in the SOS button
flashes. The Connecting Call
Connecting Call message
appears on the multifunction display.
COMAND is muted.
Once the connection has been made, the
Call Connected
Call Connected message appears in the
multifunction display. All important information on the emergency is
provided, for example:
R current location of the vehicle (as deter-
mined by the GPS system)
R vehicle model
R vehicle color
R vehicle identification number
A short time after the emergency call is initi-
ated, a voice connection is automatically
established between the Response Center
and the vehicle occupants. If the vehicle
occupants are able to respond, the Response Center will attempt to obtain more detailed
information on the emergency.
i If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
Making an emergency call G
WARNING
If you feel at any way in jeopardy when in the vehicle (e.g. smoke or fire in the vehicle, vehi-
cle in a dangerous road location), please do
not wait for voice contact after you have
pressed the SOS button. Carefully leave the
vehicle and move to a safe location. The
Response Center will automatically contact
local emergency officials with the vehicle's
approximate location if they receive an auto-
matic SOS signal and cannot make voice con- tact with the vehicle occupants. 260
FeaturesStowage and features

X
To initiate an emergency call manually:
press cover :briefly to open.
X Press SOS button ;briefly.
The indicator lamp in SOS button ;
flashes until the emergency call is conclu-
ded.
X Wait for the voice connection with the
Response Center.
X After the emergency call, close cover :.
Roadside Assistance button X
Open the stowage compartment under the
armrest (Y page 250).
X Press Roadside Assistance button :for
more than two seconds.
A call to a Mercedes-Benz Roadside Assis-
tance Representative is initiated. Indicator
lamp ;in Roadside Assistance button :
flashes while the call is active. The Con‐
Con‐
necting Call necting Call message appears in the
multifunction display and COMAND is
muted.
If a connection can be made, the Call Con‐ Call Con‐
nected
nected message appears in the multifunction
display.
If a mobile phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Response Cen-
ter, for example:
R current location of the vehicle
R vehicle identification number R
vehicle model
R vehicle color
i The COMAND display shows that an
mbrace call is active. You can change to the navigation menu by pressing the NAVI but-
ton on COMAND during the call. Voice out- put is not available.
A voice connection is established between
the Mercedes-Benz Roadside Assistance
Representative and the vehicle occupants.
The Mercedes-Benz Roadside Assistance
Representative either sends a qualified
Mercedes-Benz technician or makes arrange-
ments for your vehicle to be transported to
the nearest authorized Mercedes-Benz Cen-
ter. You may be charged for services such as repair work and/or towing. Further details
are available in your mbrace manual.
X Describe the type of assistance needed.
i If the indicator lamp in Roadside Assis-
tance button :is flashing continuously
and no voice connection with the Response center has been established, then the
mbrace system has not been able to initiate
a Roadside Assistance call (e.g. the rele-
vant mobile phone network is not availa-
ble). The Call
Call Failed Failed message appears in
the multifunction display.
X To end a call: press the~button on the
multifunction steering wheel.
or
X Press the corresponding COMAND button
to end a phone call.
i Sign and drive services 1
: you are not
charged for services such as jump-starting,
providing a few gallons of fuel for a fuel tank that has been run dry or changing a faulty
tire with the vehicle's own spare wheel.
1 USA only. Features
261Stowage an d features Z

MB Info call button
X
Open the stowage compartment under the
armrest (Y page 250).
X Press Roadside Assistance button :for
more than two seconds.
A call to a Mercedes-Benz Roadside Assis-
tance Representative is initiated. Indicator
lamp ;in Roadside Assistance button :
flashes while the call is active. The Con‐ Con‐
necting Call necting Call message appears in the
multifunction display and COMAND is
muted.
If a connection can be made, the Call Con‐ Call Con‐
nected
nected message appears in the multifunction
display.
If a mobile phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Response Cen-
ter, for example:
R current location of the vehicle
R vehicle identification number
R vehicle model
R vehicle color
i The COMAND display shows that an
mbrace call is active. You can change to the navigation menu by pressing the NAVI but-
ton on COMAND during the call. Voice out- put is not available.
A voice connection between the Response
Center and the vehicle occupants is estab-
lished. You can obtain information on how to operate your vehicle's systems, on the loca- tion of the nearest authorized Mercedes-Benz
Center, and on further products and services
offered by Mercedes-Benz USA.
You can find further information on the
mbrace system at http://
www.mbusa.com 2
Log in under "Owners
Online".
i If the indicator lamp in MB Info call but-
ton :is flashing continuously and no voice
connection with the Response center has
been established, then the mbrace system
has not been able to initiate an MB Info call (e.g. the relevant mobile phone network is
not available). The Call Failed
Call Failed message
appears in the multifunction display.
X To end a call: press the~button on the
multifunction steering wheel.
or
X Press the corresponding COMAND button
to end a phone call.
Call priority When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an emer-
gency call will take priority and override all
other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency call can only be terminated by the Response
Center. All other calls can be ended by press-
ing the ~button on the multifunction
steering wheel or the corresponding
COMAND button for ending a telephone call.
i When an mbrace call is initiated,
COMAND is muted. The mobile phone is no
longer connected to COMAND.
However, if you want to use your mobile
phone, do so only when the vehicle is sta-
tionary and in a safe location.
2 USA only. 262
FeaturesStowage and features

Downloading destinations in COMAND
Destination Download gives you access to a
database with over ten million points of inter- est (POIs) which can be downloaded onto the navigation system of your vehicle. If you know
the destination, you can download the
address or obtain the location of points of
interest (POIs) or important destinations in
the surrounding area.
You are prompted to confirm route guidance
to the address entered.
i For information on the components and
operating principles of COMAND, see the
separate operating instructions.
X Select Yes
Yes using the =or; buttons
on COMAND.
X Confirm using the 9button on COMAND.
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
i If you select
No
No, the address can be stored
in the address book.
i The Destination Download function is
available if the corresponding mobile
phone network is available and data trans- fer is possible.
Search & Send "Search & Send" is a destination entry ser-
vice. For more information on "Search &
Send", see the separate operating instruc-
tions.
Vehicle remote opening If you have unintentionally locked your vehi-
cle (e.g. the SmartKey is inside the vehicle)
and a replacement key is not available:
X Contact the following service hotlines: R
USA: Response Center at
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
X Return to your vehicle at the time arranged
with the Response Center.
X Press the release button on the door handle
of the rear door for at least 20 seconds until
the indicator lamp in the SOS button
(Y page 260) flashes.
The Connecting Call
Connecting Call message appears
on the multifunction display.
Alternatively, the vehicle can be opened via
the Internet in the "Owner's Online" section
using your identification number and pass-
word 3
.
i Vehicle remote opening is only possible if
the corresponding mobile phone network is accessible.
The SOS button flashes and the Connect‐ Connect‐
ing Call
ing Call message appears in the multi-
function display to confirm that the com-
mand for vehicle remote unlocking has
been received.
If the lock cylinder on the rear door is
pressed for longer than 20 seconds before
receiving authorization for remote unlock-
ing from the Response center, you must
wait 15 minutes before you can press the
lock cylinder on the rear door again.
Vehicle remote closing The remote closing feature can be used when
you have forgotten to lock the vehicle and you
are no longer nearby. The vehicle can then be locked by the Mercedes-Benz Customer
Assistance Center.
The vehicle can be remotely locked within
four days of the ignition being turned off.
X Contact the following service hotlines:
3 USA only. Features
263Stowage and fea tures Z

R
USA: Mercedes-Benz Customer Assis-
tance Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your PIN.
The next time you are inside the vehicle and
you switch on the ignition, the Tele Aid
Tele Aid
Doors Locked Remotely Doors Locked Remotely message appears
in the multifunction display.
USA only: alternatively, the vehicle can be
locked via:
R the Internet, under the "Owners Online"
section
R the telephone application (e.g. iPhone ®
,
Blackberry)
To do this, you will need your identification
number and password.
i The vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Stolen vehicle recovery service If your vehicle has been stolen:
X Contact the police.
The police will issue an incident report. This
report has a number.
X Forward this number to the Response Cen-
ter together with your PIN.
The Response Center will then attempt to
covertly contact the mbrace system. The
Response Center contacts you and the
local law enforcement authority if the vehi-
cle is located. However, only the law
enforcement agency is informed of the
location of the vehicle.
i If the anti-theft alarm system is active for
longer than 30 seconds, mbrace is auto-
matically connected with the Customer
Assistance center. Remote malfunction diagnosis With the vehicle remote malfunction diagno-
sis (Vehicle Health Check), the Customer
Assistance center can provide improved sup-
port for problems with your vehicle. During anexisting call, vehicle data is transferred to the
Customer Assistance center. The customer
service representative can use the received
data to decide what kind of assistance is
required. You are then, for example, guided to the nearest Mercedes-Benz Service center or
a recovery vehicle is called.
If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call, this is initiated by the Customer Assistance
center. You will see the Roadside Assis‐ Roadside Assis‐
tance Connected
tance Connected message in the COMAND
display. If the vehicle remote malfunction
diagnosis is able to be started, the Request Request
for vehicle diagnosis received.
for vehicle diagnosis received.
Start vehicle diagnosis? Start vehicle diagnosis? message
appears in the display.
X Press Yes
Yesto confirm the message.
X If the Vehicle Diagnosis: Please
Vehicle Diagnosis: Please
start ignition
start ignition message appears: turn
the SmartKey to position 2in the ignition
lock.
X If the Please follow the instruc‐
Please follow the instruc‐
tions received by phone and move
tions received by phone and move
your vehicle into a safe position your vehicle into a safe position
message appears: follow the instructions
of the customer service representative.
The message in the display disappears.
If you select Cancel Cancel, the vehicle remote
malfunction diagnosis is canceled com-
pletely.
The vehicle operating state check begins.
Meanwhile, the Vehicle diagnosis Vehicle diagnosis
activated
activated message appears.
When the check is finished, the Sending
Sending
vehicle diagnosis data... (Voice
vehicle diagnosis data... (Voice
connection may be interrupted dur‐ connection may be interrupted dur‐
ing ing data
data transfer)
transfer) message appears. The
vehicle data can now be sent to the Customer Assistance center. 264
FeaturesStowage and features

X
Press OK
OKto confirm the message.
The voice connection with the Customer
Assistance center is terminated.
The Vehicle Diagnosis: Transfer‐ Vehicle Diagnosis: Transfer‐
ring data...
ring data... message appears.
The vehicle data is sent to the Customer
Assistance center.
Depending on what the customer service rep-
resentative agreed with you, the voice con-
nection is re-established after the transfer is
complete. If necessary, you will be contacted at a later time by another means, e.g. by e-
mail or phone.
Further functions of the vehicle remote mal-
function diagnosis include, for example:
R transfer of service data to the Customer
Assistance center. If a service is overdue,
the COMAND display shows a message
about various special offers at your work-
shop.
R monthly status information e-mail on oil
level, air pressure, maintenance, brakes,
etc. If applicable, you will receive informa-
tion on special offers in the e-mail.
USA only: this information can also be
called up under "Owners Online" at http://
www.mbusa.com.
Information on the data stored in the vehicle
(Y page 26).
Information on Roadside Assistance
(Y page 22).
Downloading routes Downloading routes allows you to transfer
and save predefined routes in the navigation
system. To do this, an SD memory card must
be inserted into the COMAND system. If no
SD memory card is inserted, you must insert
the card into the card slot on the COMAND
system before saving.
A route can be prepared and sent either by a
customer service representative or via the
mbrace portal on the Internet. Each route can include up to 20 way points. When a route has
been received by the navigation system, the 'Route name' has been saved to mem‐
'Route name' has been saved to mem‐
ory ory card.
card. Do
Doyou
you want
want to
tostart
start route
route
guidance?
guidance? message appears on the
COMAND display. The route is saved to the
SD memory card.
X To start route guidance: selectYes
Yes.
An overview of the route is shown in the
display.
i If you select
No No, the saved route can be
called up later in the navigation menu.
X Select Start
Start.
Route guidance is started.
i Downloaded and saved data can be called
up again in COMAND. Further information
can be found in the "COMAND", "Online
and Internet services" and "Download des-
tination/route" sections.
Speed alert You can define the upper speed limit, which
must not be exceeded by the vehicle. If this
selected speed is exceeded by the vehicle, a
message will be sent to the Customer Assis-
tance center. The Customer Assistance cen-
ter then forwards this information to you. You
can select the way in which you receive this
information beforehand. Possible options
include text message, e-mail or an automated call.
The data which is sent to the Customer Assis-tance center contains the following informa-
tion:
R the location where the speed limit was
exceeded
R the time at which the speed limit was
exceeded
R the selected speed limit which was excee-
ded
Geo fencing Geo fencing allows you to select areas which
the vehicle should not enter or leave. You will
be informed if the vehicle crosses the boun-
daries of the selected areas. You can select Features
265Stowage and features Z

the way in which you receive this information
beforehand. Possible options include text
message, e-mail or an automated call.
The area can be determined as either a circle
or a polygon with a maximum of ten corners. You can specify up to ten areas simultane-
ously. Different settings are possible for each
area.
USA only: these settings can be called up
under "Owners Online" at http://
www.mbusa.com.
Alternatively, you can trigger an MB Info call
and inform the customer service representa-
tive that you wish to activate geo fencing.
Currently inactive areas can be activated by
text message.
Triggering the vehicle alarm With this function, you can trigger the vehi-
cle's panic alarm via text message. An alarm
sounds and the exterior lighting flashes.
Depending on the setting, the panic alarm
lasts five or ten seconds. Afterwards, the
alarm switches off.
Brush guard (USA only)
G
WARNING
The brush guard is designed solely to enhance the appearance of the vehicle and help pro-
tect grille and headlamps from minor mis-
haps, either on or off road.
Since the safety characteristics are limited in the event of an accident, brush guard are not
intended to prevent injury or damage in the
event of an accident. Also observe state and
local regulations on installation and use.
Raise and lower the brush guard in an open
space with plenty of room.
i If you wish to remove the brush guard,
contact a qualified specialist workshop. Garage door opener
General notes You can use the HomeLink
®
garage door
opener integrated into the rear-view mirror to
operate up to three different gate/garage
door opener systems.
i Certain garage door drives are incompat-
ible with the integrated garage door
opener. If you have difficulty programing
the integrated garage door opener, contact an authorized Mercedes-Benz Center. You
can also contact the following service hot-
lines:
R USA: Mercedes-Benz Customer Assis-
tance Center at 1-800-FOR-MERCedes
R Canada: Customer Service at
1-800-387-0100
i USA only:
This device complies with Part 15 of the
FCC Rules. Operation is subject to the fol-
lowing two conditions:
1. This device may not cause harmful inter- ference, and
2. this device must accept any interference
received, including interference that may
cause undesired operation.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment.
i Canada only:
This device complies with RSS-210 of
Industry Canada. Operation is subject to
the following two conditions:
1. This device may not cause harmful inter- ference, and
2. this device must accept any interferencereceived, including interference that may
cause undesired operation.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment. 266
FeaturesSto
wage an d features

Important safety notes
G
WARNING
When you operate or program the garage door with the integrated garage door opener, per-
sons in the range of movement of the garage
door can become trapped or struck by the
garage door. There is a risk of injury.
When using the integrated garage door
opener, always make sure that nobody is
within the range of movement of the garage
door. G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces with-
out sufficient ventilation.
When programming a garage door opener,
park the vehicle outside the garage. Do not
run the engine while programming.
Programming the remote control Programming
Pay attention to the "Important safety notes"
(Y page 267). Integrated remote control in the rear-view mirror
:
Indicator lamp
;=? Transmitter buttons
A Garage door remote control
B Transmitter button on the garage
door remote control Garage door remote control
Ais not part of
the garage door opener.
i To achieve the best result, insert new bat-
teries in garage door remote control Aof
your garage door drive before program-
ming.
X Delete the memory of the integrated
remote control (Y page 270) before pro-
gramming it for the first time.
X Turn the SmartKey to position 2in the igni-
tion lock (Y page 133).
X Press and hold transmitter button ;,=
or ?.
After a short time, indicator lamp :will
start flashing. It flashes approximately
once per second.
i Indicator lamp
:flashes immediately
the first time that the transmitter button is programmed. If this transmitter button hasalready been programmed, indicator
lamp :will only start flashing at a rate of
once a second after 20 seconds have
elapsed.
X Continue to hold the transmitter button.
X Point transmitter button Bof garage door
remote control Atowards the transmitter
buttons on the rear-view mirror at a dis-
tance of 2 to 12 inches (5 to 30 cm).
i The distance between garage door
remote control Aand the integrated
garage door opener depends on the system of the garage door drive. Several attempts
might be necessary. You should test every
position for at least 20 seconds before try- ing another position.
X Keep transmitter button Bon garage door
remote control Apressed until indicator
lamp :starts to flash rapidly.
The programming has been successful if
indicator lamp :flashes rapidly.
X Release transmitter buttons ;,=or?
on the integrated remote control and trans-
mitter button Bon the garage door remote
control. Features
267Stowage and features Z

If indicator lamp
:goes out after approx-
imately 20 seconds and has not flashed rap-
idly:
X Release transmitter buttons ;,=or?
on the integrated remote control and trans-
mitter button Bon the garage door remote
control.
X Repeat the procedure for the other trans-
mitter buttons. When doing so, vary the
distance between the garage door's
remote control and the transmitter buttons
in the rear-view mirror.
i If the garage door system works with a
rolling code, you must synchronize the
remote control integrated in the rear-view
mirror with the garage door system
receiver after programming.
You will find further information in the
garage door opening system's operating
instructions, e.g. the sections on "Synchro- nizing the transmitter" or "Registering a
new transmitter". You can also call the hot-
line mentioned above.
Synchronizing the rolling code Integrated remote control in the rear-view mirror
: Indicator lamp
;=? Transmitter buttons
A Garage door remote control
B Transmitter button on the garage
door remote control
Your vehicle must be within reach of the
garage door or gate opener drive. Make sure
that neither your vehicle nor any persons/ objects are present within the sweep of the
door or gate.
Observe the safety notes when performing
the rolling code synchronization
(Y page 267).
X Turn the SmartKey to position 2in the igni-
tion lock (Y page 133).
X Press the programming button of the door
or gate drive (see the door or gate drive
operating instructions, e.g. under "Pro-
gramming additional remote controls").
i You now have 30 seconds to initiate the
next step.
X Press previously programmed button ;,
= or? on the integrated garage door
opener until the door closes.
The rolling code synchronization is then
complete.
Notes on programming the remote con-
trol
Canadian radio frequency laws require a
"break" (or interruption) of the transmission
signals after broadcasting for a few seconds.
Therefore, these signals may not last long
enough for the integrated remote control to
recognize the signal during programming.
Comparable with Canadian law, American
garage door openers also have a built-in
"interruption".
If you live in Canada or have difficulties pro-
gramming the garage door opener (regard-
less of where you live) when using the pro-
gramming steps, proceed as follows: 268
FeaturesStowage and features