Service MERCEDES-BENZ M-Class 2011 W164 Owner's Manual

Welcome to the world of Mercedes-Benz
Before you drive off, please familiarize
yourself with your vehicle and read this
manual, especially the safety and warning
notices. This will help you to obtain the
maximum pleasure from your vehicle and to
avoid endangering yourself and others.
The equipment or product designation of your
vehicle may vary depending on:
R model
R order
R country specification
R availability
Mercedes-Benz is constantly updating its
vehicles to the state of the art.
Mercedes-Benz therefore reserves the right
to introduce changes in the following areas:
R design
R equipment
R technical features
You cannot therefore base any claims on the
data, illustrations or descriptions contained
in this manual.
The following are integral parts of the vehicle:
R Operator's Manual
R Brief Instructions 1
R Service Booklet
R Supplements relating to vehicle equipment
Keep these documents in the vehicle at all
times. When you sell the vehicle, always pass
the documents on to the new owner.
The technical documentation team at
Daimler AG wishes you safe and pleasant
motoring.
Mercedes-Benz USA, LLC
Mercedes-Benz Canada, Inc.
A Daimler Company1 Canada only.1645843783
É1645843783DËÍ
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1, 2, 3 ...
115 V socket ...................................... 269
12 V socket ........................................ 268
4ETS see ETS/4ETS
4MATIC (permanent four-wheel
drive) .................................................. 191
A
ABS (Anti-lock Braking System) Display message ............................ 228
Function/notes ................................ 65
Warning lamp ................................. 249
Accident (notes) ................................ 297
Active light function (display
message) ............................................ 233
Active service system see Service interval display
Adaptive Damping System (ADS) ..... 184
AdBlue ®
Adding ........................................... 156
Display message ............................ 236
Additional functions (on-board
computer) .......................................... 219
ADS (Adaptive Damping System) ..... 184
Air bags Display message ............................ 225
Front air bag (driver, front
passenger) ....................................... 39
Important safety information ...........38
PASSENGER AIRBAG OFF
indicator lamp (only Canada) ...........48
PASSENGER AIRBAG OFF
indicator lamp (only USA) ................42
Safety guidelines ............................. 37
Side impact air bag ..........................40
Window curtain air bag ....................41
Air-conditioning system
see Climate control
Air dehumidification
Activating/deactivating with
cooling ........................................... 129
Air distribution
Setting ........................................... 132
Air filter (display message) .............. 236
Airflow
Setting ........................................... 132
AIRMATIC package ............................ 183
Air nozzles see Air vents .................................. 135
Air pressure
see Tire pressure
Air-recirculation mode
Activating/deactivating .................133
Air vents ............................................. 135
Important safety information .........134
Rear ............................................... 135
Setting the center air vents ...........135
Setting the side air vents ...............135
Alarm system
see ATA
Ambient lighting (on-board
computer) .......................................... 216
AMG menu (on-board computer) ..... 209
Anti-lock Braking System see ABS
Anti-Theft Alarm system
see ATA
Anti-theft system
ATA (Anti-Theft Alarm system) .........69
Approach/departure angle .............. 170
Ashtray ............................................... 267
ATA (Anti-Theft Alarm system) Activating/deactivating ...................69
Function ........................................... 69
Switching off the alarm ....................69
Audio menu (on-board computer) .... 211
AUTO lights see Light sensor
Automatic car wash .......................... 288
Automatic transmission DIRECT SELECT lever .....................144
Display message ............................ 243
Driving tips .................................... 147
Emergency running mode ..............151
Kickdown ....................................... 147
Malfunction .................................... 151
Program selector button ................147
Pulling away ................................... 141
Starting .......................................... 141
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Customer Assistance Center(CAC) ............................................... 22
Customer Relations Department ....... 22
D
Dashboard see Cockpit
Date (on-board computer) ................ 215
Daytime driving lights Display message ............................ 233
Switching on/off (on-board
computer) ...................................... 215
Delayed switch-off
Exterior lighting (on-board
computer) ...................................... 216
Interior lighting (on-board
computer) ...................................... 217
Diesel particle filter .......................... 161
Differential locks ............................... 196
Differential locks (display
message) ............................................ 238
Digital speedometer Displaying ...................................... 208
Setting the unit (on-board
computer) ...................................... 214
DIRECT SELECT lever
see Automatic transmission
Display (cleaning instructions) ........ 292
Display messages Brakes ........................................... 228
Calling up (on-board computer) .....222
Clearing (on-board computer) ........222
Engine ............................................ 233
Lamps ............................................ 233
Safety systems .............................. 223
Service interval display ..................287
Tires ............................................... 241
Vehicle ........................................... 243
Distance recorder ............................. 208
Distance warning function
(vehicles with DISTRONIC) ................. 69
Activating/deactivating (on-
board computer) ............................ 219
Distance warning lamp ..................... 253
DISTRONIC ......................................... 173
Display message ............................ 240
Displays in the multifunction
display ........................................... 179
Driving tips .................................... 179
Setting the specified minimum
distance ......................................... 177
Warning lamp ................................. 253
Door
Automatic locking ............................ 79
Automatic locking (on-board
computer) ...................................... 217
Display message ............................ 244
Emergency locking ........................... 80
Emergency unlocking .......................80
Opening (from inside) ......................79
Door control panel
Overview .......................................... 33
Doors
Important safety notes ....................78
Drinking and driving ......................... 160
Drinks holder see Cup holder
Drive program
Automatic ...................................... 148
Manual ........................................... 149
Driving abroad ................................... 171
Driving in mountainous terrain Approach/departure angle ............170
Driving on flooded roads .................. 164
Driving safety system EBD (Electronic Brake force
Distribution) ..................................... 68
ESP ®
(Electronic Stability
Program) .......................................... 66
ETS/4ETS (Electronic Traction
System) ........................................... 67
Important safety information ...........65
Driving safety systems
ABS (Anti-lock Braking System) .......65
BAS (Brake Assist System) ..............66
Distance warning system
(vehicles with DISTRONIC) ...............69
Overview .......................................... 65
Driving systems
Blind Spot Assist ............................ 189
Cruise control ................................ 171
DISTRONIC .................................... 173
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PARKTRONIC ................................. 184
Rear view camera .......................... 187
Driving tip
Braking .......................................... 163
Driving tips ........................................ 147
DISTRONIC .................................... 179
Downhill gradients .........................161
Driving on flooded roads ................164
Driving on sand .............................. 168
Driving over obstacles ...................169
Off-road driving .............................. 167
Off-road fording ............................. 164
Tire ruts ......................................... 169
Towing a trailer .............................. 198
Wet road surface ........................... 162
Winter ............................................ 166
DSR (Downhill Speed
Regulation) ......................................... 192
Display message ............................ 239
Setting (on-board computer) .......... 219
DVD audio (on-board computer) ...... 212
E
EASY-ENTRY feature ......................... 100
Activating/deactivating (on-
board computer) ............................ 218
EASY-EXIT feature ............................. 100
Crash-responsive ........................... 101
EASY-PACK cargo compartment
management system ........................ 263
EASY-PACK load-securing kit ........... 263
EBD (Electronic Brake force
Distribution) Display message ............................ 229
Function/notes ................................ 68
Electrical fuses
see Fuses
Electronic Brake-force
Distribution) see EBD
Electronic Stability Program
see ESP ®

Electronic Traction System
see ETS/4ETS
Emergency call
see mbrace
Emergency release
Fuel filler flap ................................. 153
Vehicle ............................................. 80
Emergency running mode
Automatic transmission .................151
Emergency spare wheel
Storage location ............................ 299
Stowing .......................................... 299
Emergency tensioning device
Function ........................................... 57
Safety guidelines ............................. 37
Emergency unlocking
Tailgate ............................................ 84
Emissions purification
Service and warranty information ....19
Engine
Irregular running ............................ 143
Starting problems ..........................143
Starting the engine with the key ....141
Starting with KEYLESS GO .............141
Switching off .................................. 158
Warning lamp (engine
diagnostics) ................................... 252
Engine electronics
Malfunction .................................... 143
Engine emergency stop .................... 322
Engine number .................................. 356
Engine oil Adding ........................................... 284
Checking the oil level ..................... 283
Display message ............................ 235
Lubricant additives ........................361
Notes about oil grades ................... 361
Temperature (on-board computer) . 209
Viscosity ........................................ 361
ESP ®
(Electronic Stability
Program) Activating/deactivating ...................67
Display message ............................ 223
ETS/4ETS ........................................ 67
Important safety information ...........66
Trailer stabilization ........................... 68
Warning lamp ................................. 250
ETS/4ETS (Electronic Traction
System) ................................................ 67
Exhaust check ................................... 1618IndexBA 164.1 USA, CA Edition B 2011; 1; 2, en-USd2mskotVersion: 3.0.3.52010-04-21T17:25:06+02:00 - Seite 8

O
Occupant Classification System
(OCS) Faults ............................................... 47
Operation ......................................... 42
System self-test ............................... 45
Occupant safety
Children in the vehicle .....................58
System overview .............................. 36
OCS
Faults ............................................... 47
Operation ......................................... 42
System self-test ............................... 45
Octane number (fuel) ........................ 358
Odometer ........................................... 208
Off-road 4MATIC .......................................... 191
Differential locks ............................ 196
DSR ............................................... 192
LOW RANGE off-road gear .............194
Off-road 4ETS .................................. 67
Off-road ABS .................................... 66
Off-road drive program ..................193
Off-road drive program ..................... 193
On-board computer .......................211
Off-road driving ................................. 167
Important safety instructions ......... 166
Off-road fording ................................. 164
Off-road terrain Off-road ESP .................................... 68
Oil
see Engine oil
On-board computer
Additional functions menu .............219
AMG menu ..................................... 209
Audio menu ................................... 211
Convenience submenu ..................218
Displaying a service message ........287
Displaying the coolant
temperature ................................... 208
Displaying the outside
temperature ................................... 208
Display messages ..........................222
DISTRONIC menu .......................... 179
Factory settings ............................. 213
Important safety notes ..................204
Instrument cluster submenu ..........214Lighting submenu .......................... 215
Message memory menu ................. 222
Navigation menu ............................ 212
Off-road menu ............................... 213
Off-road mode ............................... 211
Operating video DVD .....................212
Operation ....................................... 205
Overview of menus ........................207
Selecting the language ..................214
Settings menu ............................... 213
Standard display menu ..................208
Telephone menu ............................ 220
Time/Date submenu .....................215
Trip computer menu ......................219
Vehicle submenu ........................... 217
Opening and closing the side trim
panels ................................................. 114
Operating system see On-board computer
Outside temperature
Calling up (on-board computer) .....208
Display ........................................... 204
Overhead control panel
Overview .......................................... 32
Override feature
Rear side windows ...........................64
P
Paint code number ............................ 355
Paintwork (cleaning instructions) ... 290
Panic alarm .......................................... 64
Parking ............................................... 158
Parking aid PARKTRONIC ................................. 184
Rear view camera .......................... 187
Parking brake .................................... 159
Parking lamp (display message) ...... 232
Parking position Exterior mirror on the front-
passenger side ............................... 103
PARKTRONIC ...................................... 184
Activating/deactivating .................186
Malfunction .................................... 187
Problem ......................................... 187
Range of the sensors .....................185
Trailer towing ................................. 186
Warning display ............................. 185
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Belt force limiters ............................ 57
Cleaning ......................................... 293
Correct usage .................................. 54
Emergency Tensioning Devices ........ 57
Fastening ......................................... 55
Important safety guidelines .............53
Releasing ......................................... 56
Safety guidelines ............................. 37
Switching belt adjustment on/off
(on-board computer) ......................218
Warning lamp ................................. 248
Warning lamp (function) ................... 57
Seat heating
Indicator lamp (Malfunction) ............98
Seats
Adjusting (electrically) .....................94
Adjusting the 4-way lumbar
support ............................................ 97
Adjusting the head restraint ............95
Cleaning the cover .........................292
Correct driver's seat position ........... 92
Important safety instructions ...........93
Multicontour seat ............................ 97
Storing settings (memory
function) ........................................ 103
Switching seat heating on/off .........97
Switching the seat ventilation on/
off .................................................... 98
Seat ventilation
Indicator lamp (Malfunction) ............99
Securing hooks .................................. 260
Sensors (cleaning instructions) ....... 291
Service indicator see Service interval display
Service interval display .................... 287
Displaying a service message (on-
board computer) ............................ 287
Service products
AdBlue ®
special additives ..............360
Brake fluid ..................................... 362
Coolant (engine) ............................ 362
Engine oil ....................................... 361
Filling capacity ............................... 357
Fuel ................................................ 358
Important safety notes ..................356
Notes ............................................. 356Refrigerant (air-conditioning
system) .......................................... 362
Washer fluid ................................... 363
Settings
Factory (on-board computer) .........213
On-board computer .......................213
Shift ranges ....................................... 148
Side impact air bag ............................. 40
Side marker lamp (display
message) ............................................ 232
Side windows Convenience closing feature ............86
Convenience opening feature ..........86
Important safety information ...........84
Opening/closing .............................. 85
Resetting ......................................... 87
Troubleshooting ............................... 87
Sliding sunroof
Important safety information ...........88
Troubleshooting ............................... 89
see Tilt/sliding sunroof
SmartKey
Changing the battery .......................76
Changing the programming .............75
Checking the battery .......................76
Important safety notes ....................72
Malfunction ...................................... 77
Snow chains ...................................... 165
Socket ................................................ 268
Dashboard ..................................... 268
Front-passenger footwell ...............268
Luggage compartment ...................269
Rear compartment .........................269
SOS
see mbrace
Spare wheel
Notes/data .................................... 352
Storage location ............................ 299
Stowing .......................................... 299
see Emergency spare wheel
Speedometer
Additional speedometer (on-
board computer) ............................ 208
Segments ...................................... 205
Setting the unit (on-board
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Telescopic rod (EASY-PACK load-
securing kit) ....................................... 264
Temperature Coolant (on-board computer) ......... 208
Displaying the outside
temperature ................................... 208
Engine oil (on-board computer) ...... 209
Outside temperature ...................... 204
Setting ........................................... 131
Theft deterrent locking system
Immobilizer ...................................... 69
Tilt/sliding sunroof
Opening/closing .............................. 89
Resetting ......................................... 89
Time (on-board computer) ................ 215
Timer (on-board computer) .............. 209
TIREFIT kit .......................................... 301
Tire pressure Calling up (on-board computer) .....331
Checking manually ........................329
Display message ............................ 241
Maximum ....................................... 334
Notes ............................................. 327
Not reached (TIREFIT) ....................303
Pressure loss warning ....................329
Reached (TIREFIT) ..........................304
Recommended ............................... 326
Tire pressure monitor
Warning lamp ................................. 253
Tire pressure monitoring system
Function/notes ............................. 331
Restarting ...................................... 333
Tires
Aspect ratio (definition) .................346
Average weight of the vehicle
occupants (definition) ....................344
Bar (definition) ............................... 344
Characteristics .............................. 344
Checking ........................................ 325
Cleaning ......................................... 326
Definition of terms .........................344
Direction of rotation ......................338
Distribution of the vehicle
occupants (definition) ....................347
DOT, Tire Identification Number
(TIN) ............................................... 343
DOT (Department of
Transportation) (definition) ............344Flat tire .......................................... 300
GAWR (Gross Axle Weight Rating)
(definition) ..................................... 345
GTW (Gross Trailer Weight)
(definition) ..................................... 345
Guidelines to be observed .............325
GVW (Gross Vehicle Weight)
(definition) ..................................... 345
GVWR (Gross Vehicle Weight
Rating) (definition) .........................345
Increased vehicle weight due to
optional equipment (definition) ......345
Kilopascal (kPa) (definition) ...........345
Labeling (overview) ........................340
Load bearing index (definition) ......346
Load index ..................................... 343
Load index (definition) ...................345
Maximum loaded vehicle weight
(definition) ..................................... 345
Maximum load on a tire
(definition) ..................................... 346
Maximum permissible tire
pressure (definition) ....................... 346
Maximum tire load .........................338
Maximum tire loading (definition) ..346
Optional equipment weight
(definition) ..................................... 346
PSI (pounds per square inch)
(definition) ..................................... 346
Replacing ....................................... 340
Service life ..................................... 325
Sidewall (definition) .......................346
Speed index (definition) .................345
Storing ........................................... 326
Structure and characteristics
(definition) ..................................... 344
Temperature .................................. 339
TIN (Tire Identification Number)
(definition) ..................................... 346
Tire bead (definition) ......................346
Tire pressure (definition) ................346
Tire pressures (recommended) ......344
Tire quality classes ........................338
Tire size (data) ............................... 347
Tire size designation, load-bearing
capacity, speed index ....................341
Tire tread ....................................... 325
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Product information
We recommend using genuine Mercedes-
Benz parts as well as conversion parts and
accessories explicitly approved by us for your
vehicle model.
We have tested these parts to determine their
reliability, safety and special suitability for
Mercedes-Benz vehicles. Despite ongoing
market research, Mercedes-Benz is unable to
assess other parts. We cannot therefore be
held responsible for them, even if in individual
cases an official approval or authorization by
governmental or other agencies should exist.
The use of non-approved parts could affect
your vehicle's operating safety. Mercedes-
Benz therefore recommends that you use
genuine Mercedes-Benz parts, conversion
parts and accessories that have been
approved for the type of vehicle. Genuine
Mercedes-Benz parts, approved conversion
parts and accessories are available from any
authorized Mercedes-Benz Center. In
addition, you will receive advice about
permissible technical modifications, and the
parts will be professionally installed.
Operator's Manual
Notes on the Operator's Manual
This Operator's Manual contains a great deal
of helpful information. We urge you to read it
carefully and familiarize yourself with the
vehicle before driving.
For your own safety and longer service life of
the vehicle, we urge you to follow the
instructions and warnings contained in this
Operator's Manual. Ignoring them could
result in damage to the vehicle or personal
injury to you or others. Vehicle damage
caused by failure to follow instructions is not
covered by the Mercedes-Benz Limited
Warranty.
Vehicle equipment
This manual describes all the standard and
optional equipment of your vehicle available
at the time of publication of the Operator's
Manual. Country-specific differences are
possible. Note that your vehicle may not be
equipped with all functions described. This
also refers to safety-related systems and
functions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations. All the systems
found in your vehicle are listed in the original
purchase agreement of your vehicle. Should
you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operating Instructions and the
Maintenance Booklet are important
documents and should be kept in the vehicle.
Service and vehicle operation
Service and literature
The Service and Warranty Information
booklet contains detailed information about
the warranties covering your vehicle. Your
authorized Mercedes-Benz Center will
replace and repair any factory-fitted parts
based on the terms and conditions of the
following warranties:
R New Vehicle Limited Warranty
R Emission System Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
Rhode Island and Vermont Emission
Control System Warranty 2
R State Warranty Enforcement Laws (Lemon
Laws)
2 Valid only for vehicles with a gasoline engine.Introduction19BA 164.1 USA, CA Edition B 2011; 1; 2, en-USd2mskotVersion: 3.0.3.52010-04-21T17:25:06+02:00 - Seite 19

Information for customers in
California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:(1)the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair.(2)the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified Mercedes-Benz in writing of the
need for its repair.(3)the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Information
Booklet describes all necessary maintenance
work that should be performed at regular
intervals.
Always have the Service and Warranty
Information Booklet with you when you bring
the vehicle to an authorized Mercedes-Benz
Center. The service advisor will record each
service in the Service and Warranty
Information Booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to the
toll-free Roadside Assistance number will be
answered by Mercedes-Benz Customer
Assistance Representatives 24 hours a day,
365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information refer to the
Mercedes-Benz Roadside Assistance
Program brochure (in the USA) or the
Roadside Assistance section of the Service
and Warranty Information Booklet (in
Canada) You will find both in your vehicle
literature portfolio.
In accordance with standard program
guidelines, Roadside Assistance is prepared
to provide vehicle service up until a
reasonable distance from the next paved
roadway. We will make every effort to assist
in a breakdown situation. However, the
accessibility of your vehicle will be
determined by our authorized Mercedes-Benz
Service technician or the tow service provider
on a case-by-case basis.
Additional charges may be applicable for a
breakdown location determined not to be a
reasonably accessible roadside location as
determined by our authorized technician and
tow service provider.
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Change of address or ownership
In the event of a change of address, be sure
to send in the "Change of Address Notice"
found in the Service and Warranty
Information Booklet, or simply call the
Mercedes-Benz Customer Assistance Center
(in the USA) at 1-800-FOR-MERCedes
(1-800-367-6372) or Customer Service (in
Canada) at 1-800-387-0100. This will assist
us in contacting you in a timely manner
should the need arise.
If you sell your Mercedes, please leave all
literature with the vehicle to make it available
to the next operator.
If you bought this vehicle used, be sure to
send in the "Notice of Purchase of Used
Truck" found in the Service and Warranty
Information Booklet, or call the Mercedes-
Benz Customer Assistance Center (in the
USA) at 1-800-FOR-MERCedes
(1-800-367-6372) or Customer Service (in
Canada) at 1-800-387-0100.
Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R Service facilities or replacement parts may
not be readily available.
R Unleaded gasoline for vehicles with
catalytic converters may not be available.
The use of leaded fuels can damage the
catalytic converter.
R Gasoline may have a considerably lower
octane rating. Improper fuel can cause
engine damage.
Sport Utility Vehicle
GWarning!
This Sport Utility Vehicle is designed for both
on-road and off-road use. It can go places and
perform tasks for which conventional 2-wheel
drive passenger cars are not intended. This
vehicle will handle and maneuver differently
from conventional passenger cars in driving
conditions which may occur on streets,
highways and off-road use.
This vehicle has a higher ground clearance
and a higher center of gravity than many
passenger cars. As with other vehicles of this
type, if you make sharp turns at excessive
speeds or abrupt maneuvers, the vehicle may
roll over or may go out of control and crash.
Utility vehicles have a significantly higher
rollover rate than other types of vehicles.
Failure to operate this vehicle safely may
result in an accident, rollover of the vehicle,
and severe or fatal injury.
Before you start to drive this vehicle, read the
Operator’s Manual. Take time to become
familiar with the driving characteristics of this
vehicle. Be sure you are familiar with all
vehicle controls. Learn how your vehicle
handles on different road surfaces. Do not
attempt sharp turns at excessive speeds or
abrupt maneuvers or other unsafe driving
actions that can cause loss of vehicle control.
When driving off-road or working the vehicle
hard, do not overload it. And, always wear
your seat belts at all times. In a rollover crash,
an unbelted person is significantly more likely
to die than a person wearing a seat belt.
Operating safety
Safety notes
GWarning
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because the
vehicle's electronic components are
interconnected, any modifications made may
produce an undesired effect on other
systems. Electronic malfunctions could
seriously impair the operating safety of your
vehicle.
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