MERCEDES-BENZ METRIS 2019 MY19 Operator’s Manual

Useful information
This Operator's Manual describes all models as
well as standard and optional equipment of your
vehicle that were available at the time of going
to print. Country-specific variations are possi-
ble. Note that your vehicle may not be equipped
with all of the described functions. This also
applies to systems and functions relevant to
safety.
Read the information on qualified specialist
workshops (
Ypage 31).
Key
Important safety notes
GWARNING
If children are left unsupervised in the vehicle,
they could:
Ropen the doors, thus endangering other
people or road users.
Rget out and disrupt traffic.
Roperate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
Rrelease the parking brake.
Rshifting the automatic transmission out of
park position P
RStart the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
GWARNING
If you attach heavy or large objects to the
SmartKey, the SmartKey could be uninten-
tionally turned in the ignition lock. This could
cause the engine to be switched off. There is a risk of an accident.
Do not attach any heavy or large objects to the
SmartKey. Remove any bulky key rings before
inserting the SmartKey into the ignition lock.
!Keep the SmartKey away from strong mag-
netic fields. Otherwise, the remote control
function could be affected.
Strong magnetic fields can occur in the vicin-
ity of powerful electrical installations.
Do not keep the key:
Rwith electronic devices, e.g. a mobile phone
or another key
Rwith metallic objects, e.g. coins or metal foil
Rin metallic objects, e.g. metal cases
This can affect the key's functionality.
Key functions
:Battery check lamp
;& To lock the vehicle centrally
=5To unlock the sliding doors and the
tailgate or rear door or to unlock and open or
close the electric sliding door
?Mechanical key
A% To unlock the vehicle centrally or
unlock the front door(s) only
The vehicle's equipment includes two keys.
There is a mechanical key in each key.
The key can be used to unlock the vehicle from
some distance. To prevent theft, only use the
key in the immediate vicinity of the vehicle.
Change the batteries immediately if battery
check lamp :does not light up briefly with
every press of a button (
Ypage 72).
XTo unlock centrally: press the%button.
The turn signals flash once.
Key69
Opening and closing
Z

XTo unlock the sliding doors and the tail-
gate or rear door only: press the5but-
ton.
The turn signals flash once.
If you do not open the vehicle within approx-
imately 40 seconds of unlocking:
Rthe vehicle is locked again.
Rthe anti-theft protection is armed again.
XTo lock centrally: press the&button.
The indicator lamps flash three times if:
Rthe anti-theft protection is armed.
Rall the doors and the tailgate or rear door
are closed.
XCheck the locking knobs on all the doors.
The locking knobs must all be in the lowered
position.
The key's factory setting enables you to cen-
trally lock and unlock the following:
Rthe driver's and the front-passenger door
Rthe sliding doors
Rthe tailgate or rear door
In an emergency, the driver's door can also be
unlocked manually using the mechanical key
(
Ypage 70).
You can also set an audible signal to confirm
that the vehicle has been locked. The audible
locking-verification signal can be switched on/
off:
Rusing the on-board computer on vehicles with
steering wheel buttons (Ypage 190)
Rat a specialist qualified workshop for vehicles without steering wheel buttons
After unlocking using the remote control, the
surround lighting also goe s o
n in the dark. For
vehicles with steering wheel buttons, the sur-
round lighting can be activated and deactivated
in the on-board computer (
Ypage 189).
Changing the settings of the locking
system
If you travel alone a lot, you may wish to change
the settings of the locking system. Press
the % button to unlock:
Rthe driver's and front-passenger door (Cargo
Van)
or
Rthe driver's door (Passenger Van)
XTo change the setting: press and hold down
the % and& buttons simultaneously
until the battery check lamp flashes twice
(
Ypage 69).
If the setting of the locking system is changed
within the signal range of the vehicle, press the & or% button to:
Rlock or
Runlock the vehicle
The key now functions as follows:
XTo unlock the driver's door or front doors: press the %button once.
XTo unlock centrally: briefly press the%
button twice.
XTo lock centrally: press the&button.
XTo restore factory settings: press and hold
down the %and& buttons simultane-
ously until the battery check lamp flashes
twice (
Ypage 69).
The key unlocks the vehicle centrally again.
Mechanical key
General notes
If the vehicle can no longer be locked or
unlocked with the SmartKey, use the mechani-
cal key.
The anti-theft alarm system (ATA) is triggered
when you unlock and open the vehicle using the
mechanical key (
Ypage 68).
The alarm can be stopped in the following two
ways:
XPress the %or& button on the Smart-
Key.
or
XInsert the SmartKey into the ignition lock.
70Key
Opening and closing

Removing the mechanical key
XSlide release catch:in the direction of the
arrow and, at the same time, remove mechan-
ical key ;from the SmartKey completely.
Inserting the mechanical key
XPush mechanical key ;completely into the
SmartKey until it engages and release
catch :is back in its basic position.
Unlocking/locking the vehicle using
the mechanical key
The door lock for unlocking in an emergency is
on the driver’s door.
XTo unlock the driver's door: insert the
mechanical key fully into the driver's door
lock and turn it counter-clockwise.
The driver’s door is unlocked.
XTo lock the vehicle: lock all doors except the
driver's door from the inside. To do this, push
down the door-locking knobs.
XInsert the mechanical key fully into the driv-
er's door lock and turn it clockwise.
The driver's door is locked.
Battery of the key
Important safety notes
GWARNING
Batteries contain toxic and corrosive substan- ces. If batteries are swallowed, it can result in
severe health problems. There is a risk of fatalinjury.
Keep batteries out of the reach of children. If
a battery is swallowed, seek medical attention
immediately.
HEnvironmental note
Batteries contain dangerous
substances. It is against the
law to dispose of them with
the household rubbish. They
must be collected separately and recycled to protect the
environment.
Dispose of batteries in an
environmentally friendly
manner. Take discharged
batteries to a qualified spe-
cialist workshop or a special
collection point for used bat-
teries.
Mercedes-Benz recommends that you have the
battery changed at a qualified specialist work-
shop.
Checking the battery
XPress the &or% button.
If battery check lamp :lights up briefly, the
battery is sufficiently charged.
If battery check lamp :does not light up
briefly, the battery is empty.
XChange the battery (Ypage 72).
If the SmartKey battery is checked within the
signal range of the vehicle, pressing the &or
% button results in:
Rlock or
Runlock the vehicle
Key71
Opening and closing
Z

iThe battery may be obtained at any qualified
specialist workshop.
Changing the battery
You need a type CR 2025 3 V cell battery.
XPull out the mechanical key from the Smart-
Key (Ypage 70).
XPush mechanical key ;into the opening in
the SmartKey in the direction of the arrow
until battery compartment cover :opens.
When doing so, do not hold battery compart-
ment cover :shut.
XRemove battery compartment cover :.
XTap the SmartKey against the palm of your
hand so that battery=falls out of the battery
compartment.
XInsert the new battery into the battery tray
with the positive pole facing upwards. Use a
lint-free cloth to do so.
XInstall battery compartment cover :to the
key casing with the front lugs first and push
closed.
XSlide mechanical key ;back into the Smart-
Key (Ypage 71).
XCheck the function of all SmartKey buttons on
the vehicle.
Problems with the key
ProblemPossible causes/consequences and MSolutions
It is no longer possible to
lock the vehicle using
the SmartKey.
The turn signals do not
flash when the vehicle is
locked.The doors are not closed properly.
XClose the doors properly and lock the vehicle again.
The central locking system has malfunctioned.
XLock the vehicle using the mechanical key (Ypage 71) or press
down the locking knob and then close the doors.
XHave the central locking system checked as soon as possible at a
qualified specialist workshop.
It is no longer possible to
lock or unlock the vehi-
cle using the SmartKey.The SmartKey battery is weak or discharged.
XPoint the tip of the SmartKey at the driver's door handle from very
close range and press the %or& button.
If this does not work:
XReplace the SmartKey battery (Ypage 72).
or
XLock or unlock the vehicle using the mechanical key (Ypage 71).
72Key
Opening and closing

ProblemPossible causes/consequences andMSolutions
The SmartKey is faulty.
XLock the vehicle with the mechanical key (Ypage 71).
XHave the SmartKey checked at a qualified specialist workshop.
The engine cannot be
started using the Smart-
Key.The on-board voltage is too low.
XSwitch off all non-essential consumers, such as interior lighting, and
try to start the engine again.
If this does not work:
XCheck the starter battery and charge it if necessary (Ypage 264).
or
XJump-start the vehicle (Ypage 274).
or
XConsult a qualified specialist workshop.
You have lost a Smart-
Key.XHave the SmartKey deactivated at a qualified specialist workshop.
XReport the loss immediately to the vehicle insurers.
XIf necessary, have the mechanical locks replaced.
You have lost the
mechanical key.XReport the loss immediately to the vehicle insurers.
XIf necessary, have the mechanical locks replaced.
Central locking
Important safety notes
GWARNING
If children are left unsupervised in the vehicle,
they could:
Ropen the doors, thus endangering other
people or road users.
Rget out and disrupt traffic.
Roperate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
Rrelease the parking brake.
Rshifting the automatic transmission out of
park position P
RStart the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
GWARNING
If persons, particularly children are subjected to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle.
You can open a locked door from the inside at
any time. For the sliding doors, the child-proof
locks must be deactivated.
Centrally locking and unlocking the
vehicle from the inside
You can centrally lock and unlock the whole
vehicle from the inside using the central locking
buttons on the driver's door.
Central locking73
Opening and closing
Z

XTo unlock:press the%button.
XTo lock: press the &button.
If the driver's or front-passenger door is open,
the open door is not locked.
All other doors and the tailgate/rear doors
are locked.
If a sliding door or the tailgate/rear door is
open, only the driver's and front-passenger
doors are locked.
You cannot unlock the vehicle centrally from the inside if the vehicle has been locked with the
key.
If the vehicle has been locked using the locking
button for the central locking and a door is
opened from the inside, only the door that has
been opened is unlocked.
If the vehicle has previously been locked with
the key, opening a door from the inside will trig-
ger the anti-theft alarm system. Switch off the
alarm (
Ypage 68).
Automatic locking
XTo switch on: press and hold the %button
until an acoustic tone sounds.
XTo switch on : press and hold the &but-
ton until an acoustic tone sounds. When the ignition is switched on, the vehicle will
lock automatically from a speed of approx-
imately 9 mph (15 km/h).
You could therefore be locked out if:
Rthe vehicle is being pushed.
Rthe vehicle is being towed.
Rthe vehicle is being tested on a dynamometer.
If the vehicle has been automatically locked and
a front door is opened from the interior while the
vehicle is stationary, the vehicle unlocks cen-
trally.
Driver's door and front-passenger
door
Door handle (example driver's door)
You can open the driver's or front-passenger
door from the inside at any time, even if it is
locked.
XPull door handle ;.
If a front door is locked, locking knob :pops
up. The door is unlocked and opens.
Sliding door
Important safety notes
GWARNING
When you open the sliding door, the sliding
door could hit other people as it moves back- wards. There is a risk of injury.
Only open the sliding door when traffic con-
ditions permit.
74Sliding door
Opening and closing

GWARNING
If the open sliding door is not engaged, it could
move on its own if the vehicle is on a slope.
This could trap you or other persons. There is a risk of injury.
Always make sure that the open sliding door is
engaged.
!Do not use the lower sliding door guide (car-
riage) as a step. Otherwise, you could damage
the paneling and/or the sliding door mecha-
nism.
!When you open the sliding door, first make
sure that:
Rthe rear door is not opened to an angle of
270°.
Rthe rear door is not clipped into the door
retainer.
The sliding door could otherwise collide with
the opened rear door and the doors could be damaged.
Information on opening and closing the rear
doors can be found under "Rear doors"
(
Ypage 80).
Opening and closing from the outside
The sliding door is equipped with an active
retainer, which engages the door at the end stop
when opened.
XTo open: pull door handle :in the direction
of the arrow.
The sliding door opens.
XPush back the sliding door using door han-
dle :until it engages.
XCheck the sliding door detent.
XTo close: pull door handle :in the direction
of the arrow.
The sliding door is released from its lock.
XPush the sliding door forwards using door
handle :and close.
Opening/closing from the inside
The sliding door is equipped with an active
retainer, which engages the door at the end stop
when opened.
XTo open: pull back rocker switch :.
If the door is locked, locking knob =pops up.
The sliding door unlocks and opens.
XPush back the sliding door using door han-
dle ;until it engages
XCheck the sliding door detent.
XTo close: press rocker switch :forwards.
The sliding door is released from its lock.
XPush the sliding door forwards using door
handle ;and close.
Electric sliding door
Important safety notes
GWARNING
When you open the sliding door, the sliding
door could hit other people as it moves back- wards. There is a risk of injury.
Only open the sliding door when traffic con-
ditions permit.
!Do not use the lower sliding door guide (car-
riage) as a step. Otherwise, you could damage
the paneling and/or the sliding door mecha-
nism.
Electric sliding door75
Opening and closing
Z

You must reset the electric sliding door if there
has been a malfunction or an interruption in the
voltage supply (
Ypage 78).
iPlease note, if the child-proof locks have
been activated, you cannot open the sliding
door from the inside. You can only open a
sliding door from the inside if the child-proof
locks have not been activated. Further infor-
mation can be found under "Child-proof locks
for the sliding door" (
Ypage 63) and "Open-
ing/closing from the inside" (Ypage 77).
Obstacle detection with reversing
feature
The sliding door is equipped with automatic
obstacle detection with reversing feature. If a
solid object blocks or restricts the sliding door
during the automatic closing process, the slid-
ing door opens again automatically. If the sliding
door is obstructed during the opening proce-
dure, it moves back a few centimeters in the
opposite direction and stops.
Automatic obstacle detection with reversing
feature is only an aid. It is not a substitute for
your attentiveness when closing the electrical
sliding door.
If an obstacle is detected, the display shows the
Left-hand Electric Sliding Door
ObstructionDetectedmessage for example,
and five warning tones sound.
GWARNING
The reversing feature does not react:
Rto soft, light and thin objects, e.g. small fin-
gers
Rover the last 8 mm of the closing movement
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
When closing, make sure that no-one has any
parts of the body within the closing area.
If someone is trapped:
Rpress the 5button on the SmartKey, or
Rpull the exterior door handle, or
Rpress the corresponding sliding door but-
ton in the center console, or
Rpress the button on the door frame, or
Rpull the rocker switch on door handle
Opening/closing from the outside
The sliding door is equipped with an active
retainer, which engages the door at the end stop
when opened.
If the vehicle is equipped with two electric slid-
ing doors; the 5button on the SmartKey can
only be used to open or close one of the two
sliding doors (
Ypage 78).
XTo open: pull door handle :in the direction
of the arrow.
or
XPress the 5button on the SmartKey for
longer than 0.5 seconds.
The sliding door unlocks, automatic operation
is started and the sliding door opens. In addi-
tion, you will hear two warning signals.
XTo close: pull door handle :in the direction
of the arrow.
or
XPress the 5button on the SmartKey for
longer than 0.5 seconds.
The sliding door is released from its lock and
automatic operation is started. The sliding
door closes.
If you press the 5button on the SmartKey,
you will hear two warning signals while the
doors close.
XTo interrupt automatic operation: pull door
handle :again.
or
XPress the 5button on the SmartKey again.
iIn unfavorable operating conditions, e.g.
frost, ice or heavy soiling, you can press and
76Electric sliding door
Opening and closing

hold the relevant sliding door button. The
electric sliding door moves with increased
force. Observe that, in such circumstances,
the obstacle detection is less sensitive. To
stop the movement, release the sliding door
button.
Opening/closing from the inside
If the sliding door is unlocked, you can open andclose the sliding door from the inside with these
controls:
Rthe Å orÆ sliding door button in the
front on the lower center console
Rthe sliding door button on the B-pillar next to
the door sill
Rthe rocker switch on the door handle
:Sliding door button for the sliding door on
the left-hand side
;Sliding door button for the sliding door on
the right-hand side
=Rocker switch
?Locking knob
ASliding door button in the door frame
You can only open a sliding door from the inside if the child-proof locks have not been activated. If the sliding door is locked, the sliding door
must first be unlocked.
The sliding door is equipped with an active
retainer, which engages the door at the end stop
when opened.
XTo open:
briefly press the respective Åor
Æ sliding door button in the center con-
sole.
or
XBriefly press sliding door button Ain the
door frame.
or
XBriefly pull back rocker switch =.
If the sliding door is unlocked, automatic
operation is started and the sliding door
opens.
If you use the ÅorÆ sliding door but-
ton in the center console you will hear two
warning signals during the opening proce-
dure.
The indicator lamp in the ÅorÆ sliding
door button in the center console flashes for
the duration of automatic operation.
The indicator lamp in the ÅorÆ sliding
door button in the center console is lit when-
ever the respective sliding door is open.
Depending on the vehicle equipment, the dis-
play can also show the Sliding Door Open
message.
XTo close:briefly press the respective Åor
Æ sliding door button in the center con-
sole.
or
XBriefly press sliding door button Ain the
door frame.
or
XBriefly press rocker switch =forward.
The sliding door is released from its lock and
automatic operation is started. The sliding
door closes.
If you use the ÅorÆ sliding door but-
ton in the center console you will hear two
warning signals during the closing procedure.
The indicator lamp in the respective Åor
Æ sliding door button in the center console
goes out whenever the sliding door is closed.
XTo interrupt automatic operation: press
the respective ÅorÆ sliding door but-
ton in the center console again.
or
Electric sliding door77
Opening and closing
Z

XPress sliding door button in the door frame
A.
or
XBriefly pull back rocker switch =.
iIn unfavorable operating conditions, e.g.
frost, ice or heavy soiling, you can press and
hold the relevant sliding door button. The
electric sliding door moves with increased
force. Observe that, in such circumstances,
the obstacle detection is less sensitive. To
stop the movement, release the sliding door
button.
Programing the key button for the
sliding door
If the vehicle is equipped with two electric slid-
ing doors, the 5sliding door button on the
key can only be programmed for one of the two
sliding doors. You can then open or close the
selected sliding door with the 5button on
the key.
:Sliding door button for sliding door on the
left-hand side
;Sliding door button for sliding door on the
right-hand side
XMake sure that the sliding door to be pro-
grammed is open.
XTurn the key to position 2in the ignition
lock.
XPress and hold the ÅorÆ sliding door
button in the center console for the appropri-
ate sliding door until the sliding door is closed
and four tones have sounded.
The display shows the Left-hand Elec‐
tric Sliding Door Key Programmed/
Right-hand Electric Sliding Door
Key Programmedor L. Slide Door Pro‐grammed/R.SlideDoorProgrammedmes-
sage.
Resetting the sliding door
You must reset the sliding door if there has been
a malfunction or an interruption in the voltage
supply.
XIf the sliding door is open: close it by hand.
XUsing the ÅorÆ sliding door button on
the center console, open the sliding door at
least 15.8 in (40 cm) and then close the slid-
ing door completely.
XWhen the sliding door is closed, open the slid-
ing door fully using the ÅorÆ sliding
door button on the center console.
The sliding door is reset and operational.
XClose the sliding door if required.
78Electric sliding door
Opening and closing