ignition MERCEDES-BENZ R-CLASS FAMILY TOURER 2013 Owner's Manual

Problem Possible causes/consequences and
M Solutions
You have lost the
mechanical key. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. The engine cannot be
started using the
SmartKey. The on-board voltage is too low.
X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 303).
or
X Jump-start the vehicle (Y page 304).
or
X Consult a qualified specialist workshop. The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle. Ad
oor is open. Therefore, the SmartKey cannot be detected as
easily.
X Close the door and try to start the vehicle again. There is interference from a powerful source of radio waves.
X
Start your vehicle with the SmartKey in the ignition lock. Doors
Important safety notes
G
WARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system, and do not give them access
to an unlocked vehicle. Achild's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the seat adjustment, steering wheel
adjustment or memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts. G
WARNING
Do not carry heavy or hard objects in the
passenger compartment or cargo
compartmentu nless they are firmly secured
in place. 82
DoorsOpening/closing

Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
R
strong braking maneuvers
R sudden changes of direction
R an accident Unlocking and opening doors from
the inside
You can open a door from inside the vehicle
even if it has been locked. You can only open
the rear doors from inside the vehicle if they
are not secured by the child-proof locks
(Y page 67).
If the vehicle was previously locked with the
SmartKey or with KEYLESS-GO, opening the
vehicle from the inside will activate the anti-
theft alarm system. Switch off the alarm
(Y page 72). X
Front door: pull door handle ;.
If the door is locked, locking knob :pops
up. The door is unlocked and can be
opened.
X Rear door: pull up locking knob :on the
relevant rear door.
The rear door is unlocked and can be
opened. Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from the inside. The buttons are located on
both front doors. X
To unlock: press button :.
X To lock: press button ;.
If the front-passenger door is closed, the
vehicle locks.
You cannot unlock the vehicle centrally from
the inside if the vehicle has been locked with
the SmartKey or KEYLESS-GO.
The central locking/unlocking button does
not lock or unlock the fuel filler flap.
You can open a front door from inside the
vehicle even if it has been locked.
If the vehicle has been locked using the
locking button for the central locking, or has
been locked automatically, and a door is
opened from the inside:
R the vehicle will be fully unlocked if it had
previously been fully unlocked
R only the door which has been opened form
the inside is unlocked if only the driver's
door had been previously unlocked Automatic locking feature
The vehicle is locked automatically when the
ignition is switched on and the wheels are
turning. Doors
83Opening/closing Z

Cargo compartment
Important safety notes
G
WARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and loc kthe vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system, and do not give them access
to an unlocked vehicle. Achild's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the
seat adjustment, steering wheel
adjustment or memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts. G
WARNING
Do not carry heavy or hard objects in the
passenger compartment or cargo
compartmentu nless they are firmly secured
in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accident G
WARNING
Make sure the tailgate is closed when the
engine is running and whiled riving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter vehicle interior resulting in
unconsciousness and death.
! The tailgate swings upwards and to the
rear when opened.T herefore, make sure
that there is sufficient clearance above and
behind the tailgate.
i Tailgate opening dimensions
(Y page 357).
Do not leave the SmartKey in the cargo
compartment. You could otherwise lock
yourself out.
Vehicles without the EASY-PACK
tailgate: the tailgate can be:
R opened and closed manually from outside
R opened manually from inside
For vehicles with the EASY-PACK tailgate
you can:
R close the tailgate manually from outside
R open and close the tailgate automatically
from outside
R open and close the tailgate automatically
from inside
R open the tailgate manually from inside
R limit the opening angle of the tailgate Opening/closing from outside
Opening Cargo compartment
85Opening/closing Z

Closing button and locking button (example:
vehicle with the EASY-PACK tailgate and KEYLESS-
GO)
X
To close: press closing button :on the
tailgate.
or
X Press and hold the Fbutton on the
SmartKey until the tailgate closes.
Vehicles with the EASY-PACK system tailgate
and KEYLESS-GO :you can simultaneously
close and lock the tailgate.
X Press locking button ;on the tailgate.
If a KEYLESS-GO key is detected outside
the vehicle, the tailgate closes and locks.
i The tailgate cannot be opened and closed
with the SmartKey if there is a SmartKey in
the ignition.
If the tailgate touches an object while
closing, the closing procedure is
interrupted and the tailgate reopens.
i If a KEYLESS-GO key is detected in the
cargo compartment, the tailgate will not
lock. Opening/closing automatically from
inside
Important safety notes G
WARNING
Maintain sight of the area around the rear of
the vehicle while operating the tailgate with
the door-mounted remote tailgate switch.
Monitor the opening procedure carefully to make sure no one is in danger of being
injured.
To interrupt the opening procedure, press or
pull the door-mounted remote tailgate switch.
When the SmartKey is not inserted in the
starter switch (vehicles with KEYLESS-GO:
Make sure the vehicle's on-board electronics
have status
0): Press button Fon the
SmartKey. G
WARNING
Maintain sight of the area around the rear of
the vehicle while operating the tailgate with
the door-mounted remote tailgate switch.
Monitor the closing procedure carefully to
make sure no one is in danger of being
injured.
To interrupt the closing procedure, press or
pull the door-mounted remote tailgate switch. G
WARNING
To prevent possible personal injury, always
keep hands and fingers away from the cargo
compartment opening when closing the
tailgate. Be especially careful when small
children are around. G
WARNING
Make sure the tailgate is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter vehicle interior resulting in
unconsciousness and death.
! The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
i Tailgate opening dimensions
(Y page 357). Cargo compartment
87Opening/closing Z

Opening/closing
You can open and close the tailgate from the
driver's seat when the vehicle is stationary
and unlocked.
X
To open: pull remote operating switch :
for the tailgate until the tailgate opens.
X To close: turn the SmartKey to position 1
or 2in the ignition lock.
X Press remote operating switch for
tailgate :until the tailgate is closed.
i If the tailgate touches an objec twhile
closing, the closing procedure is
interrupted and the tailgate reopens. Opening the tailgate from inside the
vehicle
Important safety notes G
WARNING
Do not leave children unattended in the
vehicle. Children could open the tailgate from
the inside, which could result in an accident
and/or serious personal injury.
! The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
i Tailgate opening dimensions
(Y page 357). Opening
You can unlock and open the tailgate from
inside the vehicle.
X
Press handle :in the direction of
arrow ;as far as it will go and hold it there.
X From this position, pull handle :in the
direction of arrow =as far as it will go and
hold it there.
X Swing the tailgate upwards.
i Vehicles with the EASY-PACK tailgate:
If you do not open the tailgate after
unlocking, it will lock again automatically
after a few seconds. Limiting the opening angle of the
tailgate
Important safety notes !
Make sure there is sufficient clearance to
open the tailgate fully when setting the
opening angle. The tailgate could otherwise
be damaged. Ideally, set the opening angle
outside.
Activating You can limit the opening angle of the tailgate
in the top half of its opening range.
This could be useful, for example, if there is
insufficient space above the tailgate.88
Cargo compartmentOpening/closing

=
Rear right
? Rear left
X Turn the SmartKey to position 1or 2in the
ignition lock.
X To open: press the corresponding switch.
X To close: pull the corresponding switch.
i If you press the switch beyond the point
of resistance, an automatic opening/
closing process is started in the
corresponding direction .You can stop
automatic operation by operating the
switch again.
i You can continue to operate the side
windows after you switch off the engine or
remove the SmartKey. This function is
available for up to five minutes or until the
driver's or front-passenger door is opened.
i The side windows cannot be operated
from the rear when the override feature for
the side windows is activated (Y page 67).Opening and closing the hinged side
windows
Important safety notes G
WARNING
Make sure that nobody can become trapped
as you close the hinged side windows. If there
is a risk of somebody becoming trapped,
release the switch or push the switch again to
reopen the side window.
Opening/closing The hinged side windows are operated
electrically from the from the driver's seat. X
Make sure that the SmartKey is in position
1or 2in the ignition lock.
X To open fully: press switch:and release.
X To close fully: pull switch:and release.
X To stop the closing procedure: press
switch :again.
Both hinged side windows open fully.
i If the hinged side windows are blocked
when closing, the closing procedure is
interrupted and the hinged side windows
open again fully. Convenience opening
General notes You can ventilate the vehicle before you start
driving. To do this, the SmartKey is used to
carry out the following functions
simultaneously:
R
unlock the vehicle
R open the side windows
R open the hinged side windows
R open the sliding sunroof or the panorama
roof with power tilt/sliding panel and the
roller sunblinds
R switch on the seat ventilation for the
driver's seat
i The convenience opening feature can
only be operated using the SmartKey. The
SmartKey must be close to the driver's
door handle. 90
Side windowsOpening/closing

G
WARNING
The sliding sunroof is made out of glass. In the
event of an accident, the glass may shatter.
This may result in an opening in the roof.
In a vehicle rollover, occupants not wearing
their seat belts or not wearing them properly
may be thrown out of the opening. Such an
opening also presents a potential for injury for
occupants wearing their seat belts properly,
as entire body parts or portions of them may
protrude from the passenger compartment.
! Only open the sliding sunroof if it is free
of snow and ice. Otherwise, malfunctions
may occur.
Do not allow anything to protrude from the
sliding sunroof. Otherwise, the seals could
be damaged.
i Resonance noises can occur in addition
to the usual airflow noises when the sliding
sunroof is open. They are caused by minor
pressure fluctuations in the vehicle interior.
To reduce or eliminate these noises:
R change the position of the sliding sunroof
R open a side window
R open the panorama roof with power tilt/
sliding panel to the comfort setting
Yourv ehicle may be equipped with a sliding
sunroof or a panorama roof with power tilt/
sliding panel. In this section, the term "sliding
sunroof" refers to both types of sliding
sunroof. Operating the sliding sunroof
Opening and closing Overhead control panel
:
To raise
; To open
= To close/lower
X Turn the SmartKey to position 1or 2in the
ignition lock.
X Press or pull the 2switch in the
corresponding direction.
i If you press the 2switch beyond the
point of resistance, an automatic opening/
closing process is started in the
corresponding direction. You can stop
automatic operation by operating the
switch again.
When opening and raising the roof,
automatic operation is only available if the
sliding sunroof is in the closed position.
The sun protection cover automatically opens
along with the sliding sunroof .You can open
or close the sun protection cover manually
when the sliding sunroof is raised or closed.
i You can continue to operate the sliding
sunroof after switching off the engine or
removing the SmartKey from the ignition
lock. This function is available for up to five
minutes or until the driver's or front-
passenger door is opened. 94
Sliding sunroofOpening/closing

Resetting
!
If the sliding sunroof still canno tbe
opened or closed fully after resetting,
contact a qualified specialist workshop.
Reset the sliding sunroof if it does not move
smoothly, or if the battery has been
disconnected or has become discharged.
X Remove the SmartKey from the ignition
lock or turn it to position 0(KEYLESS-GO).
X Remove the fuse for the sliding sunroof
from the fuse box. To find out where the
fuse is located, refer to the fuse allocation
chart in the vehicle tool kit (Y page 298).
X Reinsert the fuse.
X Turn the SmartKey to position 2in the
ignition lock.
X Raise the sliding sunroof fully at the rear
(Y page 94).
X Keep the 2switch pressed for another
second.
X Make sure that the sliding sunroof can be
fully opened and closed again (Y page 94).
X If this is not the case, repeat the steps
above again. Operating the panorama roof with
power tilt/sliding panel
Overhead control panel
:
To raise
; To open
= To close/lower The panorama roof with power tilt/sliding
panel can only be operated when the roller
sunblind is open (Y
page 96).
X To open and close: turn the SmartKey to
position 1or 2in the ignition lock.
X Press or pull the 2switch in the
corresponding direction.
X To open automatically (comfort
setting): press the 2switch briefly
beyond the point of resistance in the
direction of arrow ;.
The panorama roof with power tilt/sliding
panel initially stops at the comfor tsetting.
There is the least possible resonance noise
in the comfort setting.
X To fully open the sunroof ,press the 2
switch again in the direction of arrow ;.
i The automatic opening feature is
available only when the panorama roof with
power tilt/sliding panel is closed.
By pressing the 2switch again, the
automatic opening process can be stopped
at any time. Operating the roller sunblinds for the
panorama roof with powe
rtilt/sliding
panel
Important safety notes G
WARNING
When extending the roller sunblinds, make
sure no one is in danger of being injured by
the extending procedure. The extending of the
roller sunblinds can be immediately halted by
releasing the switch.
The roller sunblinds shield the vehicle interior
from sunlight. The two roller sunblinds can
only be opened and closed together when the
panorama roof with power tilt/sliding panel
is closed. Sliding sunroof
95Opening/closing Z

Opening and closing the roller
sunblinds
Overhead control panel
:
To open
; To open
= To close
X Turn the SmartKey to position 1or 2in the
ignition lock.
X Press or pull the 2switch in the
corresponding direction.
i When opening the roller sunblinds, you
can initiate an automatic opening process.
To do so, press the 2switch briefly
beyond the point of resistance in the
direction of arrow ;.Operate the switch
again to stop the automatic opening
process.
Resetting the panorama roof with
power tilt/sliding panel and the roller
sunblinds !
If the panorama roof with power tilt/
sliding panel and the roller sunblind cannot
be fully opened or closed after resetting,
contact a qualified specialist workshop.
Reset the panorama roof with power tilt/
sliding panel and the roller sunblinds if the
panorama roof with power tilt/sliding panel
or the roller sunblinds do not move smoothly.
X Turn the SmartKey to position 1or 2in the
ignition lock.
X Pull the 2switch repeatedly to the point
of resistance in the direction of arrow =until the panorama roof with power tilt/
sliding panel is fully closed.
X Keep the 2switch pulled for an
additional second.
X Pull the 2switch repeatedly to the point
of resistance in the direction of arrow =
until the roller sunblinds are fully closed.
X Keep the 2switch pulled for an
additional second.
X Make sure that the panorama roof with
power tilt/sliding panel (Y page 95) and the
roller sunblinds (Y page 96) can be fully
opened again.
X If this is not the case, repeat the steps
above again. 96
Sliding sunroofOpening/closing

settings using the memory function
(Y
page 116). Seats
Important safety notes
G
WARNING
The seats can still be adjusted when there is
no key in the ignition lock. For this reason,
children should never be left unsupervised in
the vehicle. They could otherwise become
trapped when adjusting the seat. G
WARNING
Make sure that the back of your head is
supported at eye level by the central area of
the head restraint. If your head is not
supported correctly by the head restraint, you
could suffer a severe neck injury in the event
of an accident. Never drive if the head
restraints are not engaged and set correctly. G
WARNING
In order to avoid possible loss of vehicle
control, all seat, head restraint, steering
wheel and rear view mirror adjustments, as
well as fastening of seat belts, must be done
before setting the vehicle in motion. G
WARNING
Do not adjust the driver's seat while driving.
Adjusting the seat while driving could cause
the driver to lose control of the vehicle.
Never travel in a moving vehicle with the seat
backrest in an excessively reclined position as
this can be dangerous. You could slide under
the seat belt in a collision. If you slide under
it, the seat belt would apply force at the
abdomen or neck. This could cause serious or
fatal injuries. The seat backrest and seat belts
provide the best restraint when the wearer is
in a position that is as upright as possible and
seat belts are properly positioned on the
body. G
WARNING
Your seat belt must be adjusted so that you
can correctly fasten your seat belt.
Observe the following points:
R adjust the seat backrest until your arms are
slightly angled when holding the steering
wheel.
R adjust the seat to a comfortable seating
position that still allows you to reach the
accelerator/brake pedal safely.T he
position should be as far back as possible
with the driver still able to operate the
controls properly.
R adjust the head restraint so that it is as
close to the head as possible and the center
of the head restraint supports the back of
the head at eye level.
R never place hands under the seat or near
any moving parts while a seat is being
adjusted.
Failure to do so could result in an accident
and/or serious personal injury. G
WARNING
According to accident statistics, children are
safer when properly restrained on the rear
seats than on the front-passenger seat. Thus,
we strongly recommend that children be
placed in the rear seat whenever possible.
Regardless of seating position, children 12
years old and under must be seated and
properly secured in an appropriately sized
child restraint system or booster seat
recommended for the size and weight of the
child. For additional information, see the
"Children in the vehicle" section.
Ac hild's risk of serious or fatal injuries is
significantly increased if the child restraints
are not properly secured in the vehicle and/
or the child is not properly secured in the child
restraint. G
WARNING
For your protection, drive only with properly
positioned head restraints. Seats
101Seats, steering wheel and mirrors
Z