MERCEDES-BENZ R-CLASS FAMILY TOURER 2013 Owners Manual

Useful information
i This Operator's Manual describes all
models and all standard and optional
equipment of your vehicle available at the
time of publication of the Operator's
Manual. Country-specific differences are
possible. Please note that your vehicle may
not be equipped with all features
described. This also applies to safety-
related systems and functions.
i Read the information on qualified
specialist workshops: (Y page 24).Where will I find...?
First-aid kit
Example: vehicles with BlueTEC
The first-aid kit can be found under the cargo
compartment floor in the vehicle tool kit
stowage tray. Depending on the vehicle's
equipment, the location of the first-aid kit
may differ slightly from that shown in the
example illustration.
X
Open the tailgate.
X Lift the cargo compartment floor up
(Y page 298).
X Remove first-aid kit :.
i Check the expiration date on the first-aid
kit at least once a year. Replace the
contents if necessary, and replace missing
items. Vehicle tool kit
General notes The vehicle tool kit can be found in the
stowage well under the cargo compartment
floor.
i
Apart from certain country-specific
variations, vehicles are not equipped with
a tire-change tool kit. Some tools for
changing a wheel are specific to the
vehicle. For more information on which
tools are required to perfor mawheel
change on your vehicle, consult a qualified
specialist workshop.
Necessary wheel-changing tools can
include, for example:
R Jack
R Wheel chock
R Lug wrench
R Ratchet wrench
R Alignment bolt
Lifting up the cargo compartment floor X
Press release handle ;in the direction of
the arrow.
X Lift cargo compartment floor :up by
release handle ;.298
Where will I find...?Breakdown assistance

X
Fold ou thook =on the underside of the
cargo compartment floor. X
Attach hook =to the cargo
compartment's upper seal ?.
Vehicles with aTIREFIT kit :
Lug wrench
; Towing eye
= Alignmen tbolt
? Jack
A Folding wheel chock B
Fuse allocation chart
C Ratchet wrench
X Lift the cargo compartment floor up
(Y page 298).
Vehicles with acollapsible spare wheel :
Lug wrench
; Tire inflatio ncompressor
= Instructions on the installation position of
the vehicle tool kit holder
? Fuse allocation chart
A Alignmen tbolt
B Folding wheel chock
C Towing eye
D Wheel bolts
E Stowage well
F Ratchet wrench
G Jack
X Lift the cargo compartment floor up
(Y page 298). Flat tire
Preparing the vehicle
Information on changing/mounting a wheel
(Y page 334).
Vehicle preparation is not necessary on
vehicles with MOExtended tires. Flat tire
299Breakdown assistance

Your vehicle may be equipped with:
R
MOExtended tires (tires with run-flat
characteristics) (Y page 300)
R an emergency spare wheel(Y page 342)
X Stop the vehicle on solid, non-slippery and
level ground, as far away as possible from
traffic.
X Switch on the hazard warning lamps.
X Apply the parking brake firmly.
X Bring the front wheels into the straight-
ahead position.
X Move the DIRECT SELECT lever to position
P.
X Vehicles with the AIRMATIC package:
make sure that highway level is selected
(Y page 183).
X Switch off the engine.
X Vehicles withou tKEYLESS-GO: remove
the SmartKey from the ignition lock.
X Vehicles with KEYLESS-GO: open the
driver's door.
The on-board electronics have status 0,
which is the same as the SmartKey having
been removed.
X Vehicles with KEYLESS-GO: remove the
Start/Stop button from the ignition lock
(Y page 149).
X All occupants must get out of the vehicle.
Make sure that they are note ndangered as
they do so.
X Make sure tha tno one is near the danger
area while a wheel is being changed.
Anyone who is not directly assisting in the
wheel change should, for example, stand
behind the barrier.
X Get out of the vehicle. Pay attention to
traffic conditions when doing so.
X Close the driver's door.
i Only operate the tire inflation compressor
using the socket in the footwell of the
second row of seats (Y page 270), even if
the ignition is turned off.
An emergency cut-out ensures that the on-
board voltage does not drop too low. If the on-board voltage is too low, the power to
the sockets is automatically cut. This
ensures that there is sufficient power to
start the engine.
MOExtended tires (tires with run-flat
properties)
G
WARNING
When driving in emergency mode, the driving
characteristics deteriorate, e.g. when
cornering, accelerating quickly and when
braking. There is a risk of an accident.
Do not exceed the stated maximum speed.
Avoid abrupt steering and driving maneuvers,
and driving over obstacles (curbs, potholes,
off-road). This applies in particular to a laden
vehicle.
Stop driving in emergency mode if:
R you hear banging noises.
R the vehicle starts to shake.
R you see smoke and smell rubber.
R ESP ®
is intervening constantly.
R there are tears in the sidewalls of the tire.
After driving in emergency mode, have the
wheel rims checked at a qualified specialist
workshop with regard to their further use. The
defective tire must be replaced in every case.
With MOExtended tires (tires with run flat
characteristics), you can continue to drive
your vehicle even if there is a total loss of
pressure in one or more tires.
MOExtended tires may only be used in
conjunction with an active tire pressure loss
warning system or with an active tire pressure
monitor.
The maximum driving distance is
approximately 50 miles (80 km) when the
vehicle is partially laden, and approximately
18 miles (30 km) when the vehicle is fully
laden. 300
Flat tireBreakdown assistance

In addition to the vehicle load, the driving
distance possible depends upon:
R
Speed
R Road condition
R Outside temperature
The driving distance possible in run-flat mode
may be reduced by extreme driving
conditions/maneuvers, or it can be increased
through a moderate style of driving.
The maximum permissible distance which
can be driven in run-flat mode is counted from
the moment the tire pressure loss warning
appears in the multifunction display.
You must not exceed a maximum speed of
50 mph (80 km/h).
i When changing or replacing one or all of
the tires, note the label "MOExtended".
Take note also of the size specified for the
vehicle.
i Vehicles equipped with MOExtended tires
are not equipped with a TIREFIT kit at the
factory. It is therefore recommended that
you additionally equip yourv ehicle with a
TIREFIT kit if you mount tires that do not
feature run-flat properties, e.g. winter tires.
A TIREFIT kit may be obtained from a
qualified specialist workshop. Battery (vehicle)
Important safety notes
Special tools and expert knowledge are
required when working on the battery, e.g.
removal and installing. You should therefore
have all work involving the battery carried out
at a qualified specialist workshop. G
WARNING
Work carried out incorrectly on the battery
can, for example, lead to a short circuit and
damage your vehicle's electronic system. This
can disrupt driving safety systems such as
ABS (anti-lock braking system) or ESP ®
(Electronic Stability Program). R
If ABS malfunctions, the wheels can lock
during braking. This limits the steerability
of the vehicle when braking and the braking
distance may increase. There is a risk of
accident.
R If ESP ®
malfunctions, the vehicle will not be
stabilised if it starts to skid or a wheel starts
to spin. There is a risk of accident.
You should therefore have all work involving
the battery carried out at a qualified specialist
workshop. G
WARNING
Comply with safety precautions and take
protective measures when handling batteries. Risk of explosion
Fire, open flames and
smoking are prohibited
when handling the battery.
Avoid creating sparks.
Battery acid is caustic.
Avoid contact with the skin,
eyes or clothing.
Wear suitable protective
clothing, in particular
gloves, an apron and a face
mask.
Immediately rinse acid
splashes off with clean
water. Consult a doctor if
necessary.
Wear eye protection.
Keep children away.
Observe this Operator's
Manual. Battery (vehicle)
301Breakdown assistance Z

G
WARNING
Failure to follow these instructions can result
in severe injury or death.
Never leano ver batteries while connecting.
You might get injured.
Battery fluid contains sulfuric acid. Do not
allow this fluid to come in contact with eyes,
skin or clothing. In case it does, immediately
flush affected area with water and seek
medical help if necessary.
Ab attery will also produce hydrogen gas,
which is flammable and explosive. Keep
flames or sparks away from battery, avoid
improper connection of jumper cables,
smoking etc. G
WARNING
Do no tplace any metal objects on the battery
as this could result in a shor tcircuit.
Use leak-proof batteries only to avoid the risk
of acid burns in the event of an accident.
Take care that you do not become statically
charged, e.g. by wearin gsynthetic clothing or
rubbing against textiles .For this reason, you
also should not pull or push the battery over
carpets or other synthetic materials.
Never touch the battery first. First, touch the
outside body of the vehicle in order to release
any possible electrostatic charges.
Do not rub the battery with rags or cloths. The
battery could explode if touched due to
electrostatic charge or due to spark
formation. H
Environmental note Batteries contain dangerous
substances. It is against the
law to dispose of them with
the household rubbish. They
must be collected separately
and recycled to protect the
environment.
Dispose of batteries in an
environmentally friendly
manner
.Take discharged batteries to a qualified
specialist workshop or a
special collectio
npoint for
used batteries.
! Have the battery checked regularly at a
qualified specialist workshop.
Observe the service intervals in the
Maintenance Booklet or contact a qualified
specialist workshop for more information.
! You should have all work involving the
battery carried out at aqualified specialist
workshop. In the exceptional case that it is
necessary for you to disconnect the battery
yourself, make sure that:
R you switch off the engine and remove the
SmartKey. On vehicles with KEYLESS-
GO, ensure that the ignition is switched
off .C heck that all the indicator lamps in
the instrumentc luster are off.Otherwise,
electroni ccomponents, such as the
alternator, may be damaged.
R you first remove the negative terminal
clamp and then the positive terminal
clamp. Never swap the terminal clamps.
Otherwise, the vehicle's electronic
system may be damaged.
R the transmission is locked in position P
after disconnecting the battery. The
vehicle is secured against rolling away.
You can then no longer move the vehicle.
The battery and the cover of the positive
terminal clamp must be installed securely
during operation.
In order for the battery to achieve the
maximum possible service life, it must always
be sufficiently charged.
The vehicle battery, like other batteries, can
discharge over time if you do not use the
vehicle. In this case, have the battery
disconnected at a qualified specialist
workshop. You can also charge the battery
with a charger recommended by Mercedes-
Benz.C ontact a qualified specialist workshop
for further information. 302
Battery (vehicle)Breakdown assistance

Have the battery charge level checked more
frequently if you use the vehicle mainly for
shor
ttrips or if you leave it standing idle for
a lengthy period. Consult a qualified specialist
workshop if you wish to leave yourv ehicle
parked up for a long period of time.
i Remove the SmartKey if you park the
vehicle and do not require any electrical
consumers. The vehicle will then use very
little energy, thus conserving battery
power.
i If the power supply has been interrupted,
e.g. if you reconnectt he battery, you will
have to:
R set the clock (Y page 207)
On vehicles with COMAND and a
navigation system, the clock is set
automatically.
R reset the sliding sunroof (Y page 95)
R reset the panorama roof with power tilt/
sliding panel (Y page 96)
R reset the function for automatically
folding the exterior mirrors in/out by
folding the mirrors out once
(Y page 115)
R reset the side windows, see (Y page 92).Charging the battery
G
WARNING
Never charge a battery still installed in the
vehicle unless a battery charger unit approved
by Mercedes-Ben zis being used. Gases may
escape during charging and cause explosions
that may result in paint damage, corrosion or
personal injury.
Ab attery charge runit specially adapted for
Mercedes-Benz vehicles and tested and
approved by Mercedes-Benz is available as an
accessory. It permits the charging of the
battery in its installed position. Contact an
authorized Mercedes-Benz Center for further
informatio nand availability. Charge the battery in accordance with the
separate instructions for the battery charger.
G
WARNING
There is a ris kofacid burns during the
charging process due to the gases which
escape from the battery .Do not lean over the
battery during the charging process. G
WARNING
Battery acid is caustic. Avoid contact with the
skin, eyes or clothing.
! Only use battery chargers with a
maximum charging voltage of 14.8 V.
! Only charge the battery using the jump-
starting connection point.
The jump-starting connection point is in the
engine compartment (Y page 304).
Read the battery charger's operating
instructions before charging the battery.
X Open the hood (Y page 284).
X Connect the battery charger to the positive
terminal and ground point in the same
order as when connecting the donor
battery in the jump-starting procedure
(Y page 304). Battery (vehicle)
303Breakdown assistance Z

Jump-starting
G
WARNING
Failure to follow these directions will cause damage to the electronic components, and can lead
to a battery explosion and severe injury or death.
Never lean over batteries while connecting or jump starting. You might get injured.
Battery fluid contains sulfuric acid. Do not allow this fluid to come in contact with eyes, skin or
clothing. In case it does, immediately flush affected area with water, and seek medical help if
necessary.
Ab attery will also produce hydrogen gas, which is flammable and explosive. Keep flames or
sparks away from battery, avoid improper connectionofj umpercables, smoking, etc.
Attempting to jump start a frozen battery can result in it exploding, causing personal injury.
Read all instructions before proceeding. G
WARNING
Non-combusted fuel can collect in the exhaust system and ignite. There is a risk of fire. Avoid
repeated and lengthy starting attempts.
! Vehicles with agasoline engine: avoid repeated and lengthy starting attempts.
Otherwise, the catalytic converter could be damaged by non-combusted fuel.
Do not start the vehicle using a rapid charging device. If yourv ehicle's battery is discharged,
the engine can be jump-started from another vehicle or from a second battery using jumper
cables. Observe the following points:
R The battery is not accessible in all vehicles. If the other vehicle's batter yis not accessible,
jump-start the vehicle using a second battery or ajump-starting device.
R Vehicles with agasoline engine: only jump-start the vehicle whent he engine and exhaust
system are cold.
R Do not start the engine if the battery is frozen. Let the battery thaw first.
R Only jump-start from batteries with a 12 V voltage rating.
R Only use jumper cables which have a sufficient cross-section and insulated terminal clamps.
R If the battery is fully discharged, leave the battery that is being used to jump-start connected
for a few minutes before attempting to start. This charges the empty battery a little.
R Make sure that the two vehicles do not touch.
Make sure that:
R the jumper cables are not damaged.
R when the jumper cables are connected to the battery, uninsulated sections of the terminal
clamp do not come into contact with other metal sections.
R the jumper cables cannot come into contact with parts such as the drive pulley or the fan.
These parts move when the engine is started and while it is running.
X Apply the parking brake firmly.
X Shift the transmission to position P.
X Switch off all electrical consumers (e.g. radio, blower, etc.).
X Open the hood (Y page 284).304
Jump-startingBreakdown assistance

Position number
Cidentifies the charged battery of the other vehicle or an equivalent jump-
starting device.
X Lift up cover :of positive terminal ;in the direction of the arrow.
X Connec tpositive terminal ;on your vehicle to positive terminal =of donor battery C
using the jumper cable. Always begin with positive terminal ;on your own vehicle first.
X Start the engine of the donor vehicle and run it at idling speed.
X Remove cover Afrom ground point B.
X Connect negative terminal ?of donor battery Cto ground point Bof your vehicle using
the jumper cable, connecting the jumper cable to donor battery Cfirst.
X Start the engine.
X Before disconnecting the jumper cables, let the engine run for several minutes.
X First, remove the jumper cables from ground point Band negative terminal ?, then from
positive terminal ;and positive terminal =, each time beginning at the contacts on your
own vehicle first.
X Have the battery checked at a qualified specialist workshop.
i Jump-starting is not considered to be a normal operating condition.
i Jumper cables and further information regarding jump starting can be obtained at any
qualified specialist workshop. Jump-starting
305Breakdown assistance Z

Towing and tow-starting
Important safety notes
G
WARNING
If you tow the vehicle, you must use a rigid
towing ba rif:
R the engine is not running.
R there is a brake system malfunction.
R there is a malfunction in the power supply
or the vehicle's electrical system.
The power assistance for the steering and the
brake force booster do not work when the
engine is not running. You will need more
force to steer and brake, you may have to
depress the brake pedal with maximumf orce.
Before towing away, make sure that the
steering can be moved and is not locked.
If you tow or tow-start another vehicle, its
weight must not exceed the maximum
permissible gross vehicle weight of your
vehicle.
! Only secure the tow rope or tow bar at the
towing eyes. Otherwise, the vehicle could
be damaged.
! Observe the following points when towing
with a tow rope:
R secure the tow rope on the same side on
both vehicles.
R the tow rope must not be longer than is
legally permitted. It should be marked in
the middle, e.g. with a white cloth
(30 x30c m) so thatothe rroad users are
aware that a vehicle is being towed.
R the tow rope may only be attached to the
towing eyes.
R observe the brake lamps of the towing
vehicle while driving. Always maintain a
distance so that the tow rope does not
sag.
R do not use steel cables or chains to tow
your vehicle. The vehicle could be
damaged. !
Do not use the towing eye for recovery,
this could damage the vehicle. If in doubt,
recover the vehicle with acrane.
! When towing, pull away slowly and
smoothly .Ifthe tractive power is too high,
the vehicles could be damaged.
! When towing vehicles with KEYLESS-GO,
use the key instead of the Start/Stop
button. Otherwise, the automatic
transmission may shift to position Pwhen
the driver's or front-passenger door are
opened, which could lead to damage to the
transmission.
! Do not tow with sling-type equipment.
This could damage the vehicle.
! The vehicle can be towed a maximum of
30 miles (50km). The towing speed of
30 mph (50 km/h) must not be exceeded.
If the vehicle has to be towed more than
30 miles (50km), the entire vehicle must be
raised and transported.
! If you tow or tow-start another vehicle, its
weight must not exceed the maximum
permissible gross vehicle weight of your
vehicle.
Information on your vehicle's gross vehicle
weight rating can be found on the vehicle
identification plate (Y page 349).
It is better to have the vehicle transported
than to have it towed.
If the vehicle has suffered transmission
damage, have it transported on a transporter
or trailer.
The automatic transmission must be in
position Nwhen the vehicle is being towed.
The battery must be connected and charged.
Otherwise, you:
R cannot turn the SmartKey to position 2in
the ignition lock
R cannot shift the automatic transmission to
position N
i Deactivate the automatic locking feature
(Y page 209). You could otherwise be 306
Towing and tow-startingBreakdown assistance

locked out when pushing or towing the
vehicle.
Installing/removing the towing eye
Installing the towing eye G
WARNING
The exhaust tail pipe may be hot .You could
burn yourself if you touch the tail pipe. Be
particularly careful when removing the rear
cover. Example: towing eye mounting covers
Vehicles with a trailer tow hitch: if possible,
fasten the towbar to the trailer tow hitch
(Y
page 193).
The brackets for the screw-in towing eyes are
located in the bumpers. They are at the front
and at the rear, under the covers.
X Remove the towing eye from the vehicle
tool kit (Y page 298).
X Press the mark on cover :inwards in the
direction of the arrow.
X Take cover :off the opening.
X Screw the towing eye in clockwise to the
stop and tighten it. Removing the towing eye X
Loosen the towing eye and unscrew it.
X Attach cover :to the bumper and press
until it engages.
X Place the towing eye in the vehicle tool kit. Towing
avehicle with both axles on
the ground G
WARNING
The power assistance for the steering and the
brake force booster do not work when the
engine is not running. You will then need
much more effort to brake and steer the
vehicle .Adapt your style of driving
accordingly.
It is important that you observe the safety
instructions when towing away your vehicle
(Y page 306).
The automatic transmission automatically
shifts to position Pwhen you open the driver's
or front-passenger door or when you remove
the SmartKey from the ignition lock.
In order to ensure that the automatic
transmission stays in position Nwhen towing
the vehicle, you must observe the following
points:
X Make sure that the vehicle is stationary and
the SmartKey in the ignition lock is in
position 0.
X Turn the SmartKey to position 2in the
ignition lock.
On vehicles with KEYLESS-GO, use the
SmartKey instead of the Start/Stop button
(Y page 149).
X Depress and hold the brake pedal.
X Shift the automatic transmission to
position N.
X Release the brake pedal.
X Release the parking brake. Towing and tow-starting
307Breakdown assistance Z