reset MERCEDES-BENZ S-Class 2012 W221 User Guide

neck. In the event of a rear collision of a
certain severity, the NECK-PRO head
restraints/NECK-PRO luxury head restraints
on the driver's and front-passenger seats are
moved forwards and upwards. This provides
better head support.GWARNING
Do not attach any objects (e.g. a coat hanger)
to the NECK-PRO head restraints/NECK-PRO
luxury head restraints. Otherwise, the NECK-
PRO head restraints/NECK-PRO luxury head
restraints may not function properly and in
the event of a rear-end collision may not offer
the protection they are designed to provide.
GWARNING
Seat or head restraint covers can cause a
malfunction when the NECK-PRO head
restraints/NECK PRO luxury head restraints
are activated or when the side impact air bags
are deployed, or they can prevent this
completely. The NECK-PRO head restraints/
NECK PRO luxury head restraints or side
impact air bags can therefore not provide the
intended protection. Do not use any seat or
head restraint covers.
If the NECK-PRO head restraints/NECK-PRO
luxury head restraints have been triggered in
an accident, reset the NECK-PRO head
restraints/NECK-PRO luxury head restraints
on the driver's and front-passenger seats
( Y page 56). Otherwise, the additional
protection will not be available in the event of
another rear-end collision. NECK-PRO head
restraints/NECK-PRO luxury head restraints
that have been triggered are moved forwards
and can no longer be adjusted.
GWARNING
For your protection, drive only with properly
positioned head restraints.
Adjust the head restraint so that it is as close
to the head as possible and the center of the
head restraint supports the back of the head
at eye level. This will reduce the potential for
injury to the head and neck in the event of an
accident or similar situation.
Resetting triggered NECK-PRO head
restraints
Important safety notes
GWARNING
For reasons of safety, have the NECK-PRO
head restraints/NECK-PRO luxury head
restraints checked at an authorized
Mercedes-Benz Center after a rear-end
collision.
GWARNING
When pushing back the NECK-PRO head
restraint cushion, make sure your fingers do
not become caught between the head
restraint cushion and the cover. Failure to
observe this could result in injuries.
NECK-PRO head restraints
i Resetting the NECK-PRO head restraints
requires a lot of strength. If you have
difficulty resetting the NECK-PRO head
restraints, have this work carried out at a
qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center.
56Occupant safetySafety

XPress the base of the NECK-PRO head
restraint cushion back in the direction of
arrow ; as far as it will go.XPush the NECK-PRO head restraint cushion
down into the guide in the direction of
arrow = as far as it will go.XFirmly fold the NECK-PRO head restraint
cushion back in the direction of arrow :
until it engages.XRepeat this procedure for the second
NECK-PRO head restraint.
NECK-PRO luxury head restraints
i If you have difficulty resetting the NECK-
PRO luxury head restraints, have this work
carried out at a qualified specialist
workshop, e.g. an authorized Mercedes-
Benz Center.
XRemove resetting tool : from the vehicle
tool kit in the trunk.XSlide resetting tool : into guide ;
between the NECK-PRO luxury head
restraint and the rear cover of the head
restraint.XPush resetting tool : downwards until you
hear the head restraint deployment
mechanism engage.XPull out resetting tool :.XFirmly press the NECK-PRO luxury head
restraint cushion back = until it engages.XRepeat this procedure for the second
NECK-PRO luxury head restraint.XPut resetting tool : back into the vehicle
tool kit.
Seat belts
Important safety notes
The use of seat belts and infant and child
restraint systems is required by law in all 50
states, the District of Columbia, the U.S.
territories and all Canadian provinces.
Even where this is not the case, all vehicle
occupants should have their seat belts
fastened when the vehicle is in motion.
i For further information on infants and
children traveling in the vehicle and on
infant and child restraint systems, see
"Children in the vehicle" ( Y page 62).
GWARNING
Always fasten your seat belt before driving off.
Always make sure all of your passengers are
properly restrained. You and your passengers
should always wear seat belts.
Failure to wear and properly fasten and
position your seat belt greatly increases your
risk of injuries and their likely severity in an
accident.
If you are ever in an accident, your injuries can
be considerably more severe without your
seat belt properly buckled. Without your seat
belt buckled, you are much more likely to hit
the interior of the vehicle or be ejected from
it. You can be seriously injured or killed.
In the same crash, the possibility of injury or
death is lessened if you are properly wearing
your seat belt. The air bags can only protect
as intended if the occupants are properly
wearing their seat belts.
GWARNING
Never ride in a moving vehicle with the seat
backrest in an excessively reclined position as
this can be dangerous. You could slide under
Occupant safety57SafetyZ

the seat belt in a collision. If you slide under
it, the seat belt would apply force at the
abdomen or neck. That could cause serious
or even fatal injuries. The seat backrest and
seat belt provide the best restraint when the
wearer is in a position that is as upright as
possible and the seat belt is properly
positioned on the body.GWARNING
Never let more people ride in the vehicle than
there are seat belts available. Make sure
everyone riding in the vehicle is correctly
restrained with a separate seat belt. Never
use a seat belt for more than one person at a
time.
GWARNING
Damaged seat belts or seat belts that have
been subjected to stress in an accident must
be replaced and their anchoring points must
also be checked.
Only use seat belts which have been approved
by Mercedes-Benz.
Do not make any modifications to the seat
belts. This can lead to unintended activation
of the ETDs or to their failure to activate when
necessary.
Do not bleach or dye seat belts as this may
severely weaken them. In a crash they may
not be able to provide adequate protection.
Have all work carried out only by qualified
technicians. Contact an authorized
Mercedes-Benz Center.
Correct use of the seat belts
GWARNING
USE SEAT BELTS PROPERLY
R Seat belts can only work when used
properly. Never wear seat belts in any other
way than as described in this section, as
that could result in serious injuries in the
event of an accident.
R Each occupant should wear their seat belt
at all times, because seat belts help reduce
the likelihood of and potential severity of
injuries in accidents, including rollovers.
The integrated restraint system includes
SRS (driver front air bag, front-passenger
front air bag, side impact air bags, window
curtain air bags for the side windows),
Emergency Tensioning Devices, seat belt
force limiters, and front seat knee bolsters.
The system is designed to enhance the
protection offered to properly belted
occupants in certain frontal (front air bags
and ETDs) and side (side impact air bags,
window curtain air bags, and ETDs) impacts
which exceed preset deployment
thresholds and in certain rollovers (window
curtain air bags and ETDs).
R Never wear the shoulder belt under your
arm, across your neck or off your shoulder.
In a frontal crash, your body would move
too far forward. That would increase the
chance of head and neck injuries. The seat
belt would also apply too much force to the
ribs or abdomen, which could severely
injure internal organs such as your liver or
spleen.
Adjust the seat belt so that the shoulder
section is located as close as possible to
the middle of the shoulder. It should not
touch the neck. Never pass the shoulder
portion of the seat belt under your arm. For
this purpose, you can adjust the height of
the seat belt outlet.
R Position the lap belt as low as possible on
your hips and not across the abdomen. If
the lap belt is positioned across your
abdomen, it could cause serious injuries in
a crash.
R Never wear seat belts over rigid or
breakable objects in or on your clothing,
such as eyeglasses, pens, keys etc., as
these might cause injuries.58Occupant safetySafety

XMake sure that all the side windows and the
sliding sunroof or panorama roof with
power tilt/sliding panel are closed.XTo interrupt convenience closing:
release recessed sensor surface : on the
door handle.
On vehicles with roller sunblinds:
XTouch the recessed sensor surface on the
door handle again until the roller sunblinds
close.XTo interrupt the roller sunblind closing
procedure: pull the exterior door handle
and hold it firmly.
Resetting the side windows
You must reset each side window if:
R a side window cannot be closed
automatically
R a side window opens again slightly after
being closed manually
XClose all the doors.XTurn the SmartKey to position 1 or 2 in the
ignition lock.XPull the corresponding switch on the door
control panel until the side window is
completely closed. ( Y page 93)XHold the switch for an additional second.
If the side window opens again slightly:
XImmediately pull the corresponding switch
on the door control panel until the side
window is completely closed ( Y page 93).XHold the switch for an additional second.XIf the corresponding side window remains
closed after the button has been released,
the side window has been reset correctly.
If this is not the case, repeat the steps
above again.Problems with the side windows
Problem: a side window cannot be closed
because it is blocked by objects, e.g.
leaves in the window guide.XRemove the objects.XClose the side window.
Problem: a side window cannot be closed
and you cannot see the cause.
GWARNING
Closing the side windows with increased force
or without the anti-entrapment feature could
lead to serious or even fatal injury. Make sure
that nobody can become trapped when
closing the side windows.
If a side window is obstructed during closing
and reopens again slightly:
XImmediately after the window blocks, pull
the corresponding switch again until the
side window has closed.
The side window is closed with increased
force.
If a side window is obstructed again during
closing and reopens again slightly:
XImmediately after the window blocks, pull
the corresponding switch again until the
side window has closed.
The side window is closed without the anti-
entrapment feature.GWARNING
Pulling and holding the switch to close the
door window immediately after it had been
blocked two times will cause the door window
to close without the anti-entrapment feature
for as long as you hold the switch.
Sliding sunroof
Important safety notes
Your vehicle may be equipped with a sliding
sunroof or a panorama roof with power tilt/
sliding panel. In the following section, the
Sliding sunroof95Opening/closingZ

When raising the roof, automatic operation
is only available if the sliding sunroof is in
the closed position.
When opening the roof, automatic
operation is only available if the sliding
sunroof is not raised.
The sun protection cover automatically opens
along with the sliding sunroof. You can open
or close the sun protection cover manually
when the sliding sunroof is raised or closed.
Resetting
Reset the sliding sunroof if it does not move
smoothly.
XTurn the SmartKey to position 2 in the
ignition lock.XRaise the sliding sunroof fully at the rear
( Y page 96).XKeep the 3 switch pressed for another
second.XMake sure that the sliding sunroof can be
fully opened and closed again (Y page 96).XIf this is not the case, repeat the steps
above again.
! If the sliding sunroof still cannot be
opened or closed fully after resetting,
contact a qualified specialist workshop.
Operating the panorama roof with
power tilt/sliding panel
Opening and closing
Overhead control panel
:To raise;To open=To close/lower
The panorama roof with power tilt/sliding
panel can only be operated when the roller
sunblind is open.
i If the front roller sunblind is closed, it
opens first when the panorama roof with
power tilt/sliding panel is raised.
XTurn the SmartKey to position 1 or 2 in the
ignition lock.XPush or pull the 3 switch in the
corresponding direction.
i If you press the 3 switch beyond the
point of resistance, an automatic opening/
closing process is started in the
corresponding direction. You can stop
automatic operation by operating the
switch again.
Operating the sunblinds for the
panorama roof with power tilt/sliding
panel
General notes
The roller sunblinds shield the vehicle interior
from sunlight. The front roller sunblind can
only be opened and closed when the
Sliding sunroof97Opening/closingZ

being injured by the opening or closing
procedure.
The rear roller sunblind is equipped with
automatic operation and the anti-entrapment
feature. If the movement of the rear roller
sunblind is blocked during the closing
procedure, the rear roller sunblind will stop
and retract slightly.
The opening or closing of the rear roller
sunblind can be immediately halted by
releasing the sunblind switch or, if the
sunblind switch was moved past the
resistance point and released, by pressing or
pulling the sunblind switch again.
Door control panel in rear
XTo open/close manually: press or pull
switch : to the point of resistance and
hold it until the rear roller sunblind has
reached the desired position.XTo open/close fully: press or pull
switch : beyond the point of resistance
and release it.
i You can stop automatic operation by
operating the switch again.
Resetting the panorama roof with
power tilt/sliding panel or the front
roller sunblind
Reset the panorama roof with power tilt/
sliding panel or the roller sunblinds if the
panorama roof with power tilt/sliding panel
or the roller sunblinds do not move smoothly.
! Do not open the panorama roof with
power tilt/sliding panel until it has been
reset correctly. The panorama roof with
power tilt/sliding panel can otherwise be
locked in the open position.XTurn the SmartKey to position 1 or 2 in the
ignition lock.XPull the 3 switch repeatedly to the point
of resistance in the direction of arrow
= (Y page 97) until the panorama roof with
power tilt/sliding panel is fully closed.XKeep the 3 switch pulled for an
additional second.XPull the 3 switch in the direction of
arrow =(Y page 98) repeatedly until the
front roller sunblind is closed.XKeep the 3 switch pulled for an
additional second.XMake sure that the panorama roof with
power tilt/sliding panel (Y page 97) and the
front roller sunblind (Y page 98) can be fully
opened again.XIf this is not the case, repeat the steps
above again.
Resetting the rear sunblind
Door control panel in rear
XTurn the SmartKey to position 1 or 2 in the
ignition lock.XPull switch : repeatedly until the rear
roller sunblind is fully closed.XKeep switch : pulled for an additional
second.Sliding sunroof99Opening/closingZ

You can use the override button to disable
this function ( Y page 67).
The button is located in the rear door on the
front-passenger side.:To select the front-passenger seat or rear-
compartment seat;Seat height=Head restraint height?Backrest angleASeat fore-and-aft adjustmentXTo select the front-passenger seat:
press button :.
The front-passenger seat is selected if the
indicator lamp in the button lights up.XAdjust the front-passenger seat with
buttons ;, = , ? and A.XTo select the rear-compartment seat:
press button :.
The rear-compartment seat is selected
again.
Adjusting the head restraints
Adjusting the head restraint height
electrically
XTo adjust the head restraint height: slide
the switch for head restraint adjustment
( Y page 104) up or down in the direction of
the arrow.Adjusting the NECK-PRO head
restraints
Adjusting
XPull or push the bottom of NECK-PRO head
restraint :.
Resetting
The NECK-PRO head restraints are moved
forwards in the event of a rear collision in the
direction of travel and have to be reset
afterwards ( Y page 56).
Adjusting NECK-PRO luxury head
restraints
Adjusting
GWARNING
When folding back the side cushions, do not
hold the area between the side cushion and
the cushion holder. There is a danger of
becoming trapped.
You can adjust side bolsters : of the NECK-
PRO luxury head restraints individually.
106SeatsSeats, steering wheel and mirrors

XTo adjust the side bolsters of the head
restraint: push or pull side bolsters : into
the desired position.XTo move forwards and backwards: pull
or push the NECK-PRO luxury head
restraints in the direction of arrow ;.
Resetting
The NECK-PRO luxury head restraints are
moved forwards in the event of a rear collision
in the direction of travel and have to be reset
afterwards ( Y page 56).
Rear seat head restraints
GWARNING
For safety reasons, always drive with the rear
head restraints in the upright position when
the rear seats are occupied.
Keep the area around head restraints clear of
articles (e.g. clothing) to not obstruct the
folding operation of the head restraints.
GWARNING
Make sure the rear seat head restraints
engage when placing them upright manually.
Otherwise their protective function cannot be
ensured.
The back of the head will not be supported in
the event of a collision. That could cause
serious or even fatal injuries. Rear seat
occupants can be seriously injured or killed.
Folding back the rear seat head restraints
from the front
XMake sure that the SmartKey is in position
1 or 2 in the ignition lock.XPress button :.
Folding the rear seat head restraints into
position electrically (outer head
restraints)
XPress and hold button : until the head
restraints have folded into position.
i If a rear-seat passenger inserts the seat
belt into the buckle, the head restraint on
the corresponding outer seat folds up
automatically.
Folding the rear seat head restraints into
position manually
Only the center rear seat head restraint can
be folded into position manually.
XPull the head restraint up until it engages.
Adjusting the luxury head restraints in the
rear compartment
GWARNING
When folding back the side cushions, never
reach between the side cushion and the
mounting post. You could otherwise be
trapped.
Seats107Seats, steering wheel and mirrorsZ

Parking position for the exterior
mirror on the front-passenger side
Setting and storing the parking position
You can position the front-passenger side
exterior mirror in such a way that you can see
the rear wheel on that side as soon as you
engage reverse gear. You can store this
position.
XMake sure that the vehicle is stationary and
that the SmartKey is in position 2 in the
ignition lock.XPress button = for the exterior mirror on
the front-passenger side.XEngage reverse gear.
The exterior mirror on the front-passenger
side moves to the preset parking position.XUse adjustment button ; to adjust the
exterior mirror to a position that allows you
to see the rear wheel and the curb.
The parking position is stored.
i If you shift the transmission to another
position, the exterior mirror on the front-
passenger side returns to the driving
position.
i You can also store the parking position
using memory button M : .
XMake sure that the SmartKey is in
position 2 in the ignition lock.XWith the exterior mirror on the front-
passenger side activated, use
adjustment button ; to adjust the
exterior mirror to a position whichallows you to see the rear wheel and
the curb.XPress memory button M : and one of
the arrows on adjustment button ;
within three seconds.
The parking position is stored if the
exterior mirror does not move.
If the mirror moves out of position, repeat
the steps.
Calling up a stored parking position
setting
XTurn the SmartKey to position 2 in the
ignition lock.XAdjust the exterior mirror on the front-
passenger side with the corresponding
button ( Y page 111).XEngage reverse gear.
The exterior mirror on the front-passenger
side moves to the stored parking position.
The exterior mirror on the front-passenger
side moves back to its original position:
R as soon as you exceed a speed of 9 mph
(15 km/h).
R about ten seconds after you have
disengaged reverse gear
R if you press button ? for the exterior
mirror on the driver's side
Memory function
Storing settings
With the memory function, you can store up
to three different settings, e.g. for three
different people.
The following settings are stored as a single
memory preset:
R seat, backrest, head restraint position and
contour of the backrest in the lumbar
region
R active multicontour seat: activated/
deactivated
Memory function113Seats, steering wheel and mirrorsZ

ECOMAND: to select a station from
presets, select a track, enter directly,
enter a phone number, for example. Rear
Seat Entertainment System: to select a
track, enter directlyFTo exit a menu (back)XPoint the remote control at the
corresponding screen and execute the
functions by pressing the corresponding
buttons.
i The remote control's function may be
restricted depending on the angle at which
it is pointed at the respective screen.
Selecting the screen for the remote
control
XTurn thumbwheel = until the desired
display is highlighted in the window.
Switching the screen on/off (Rear Seat
Entertainment System only)
If the SmartKey is in the ignition lock in
position 0 or 1 or if the SmartKey is not in the
ignition lock, the rear screens will switch off
after 30 minutes. Before the screens switch
off, they show a message to this effect.
You can switch the screens back on.
However, this will discharge the starter
battery.
XPoint the remote control at the rear-
compartment screen which has been
selected for remote operation.XPress button : on the remote control.
The respective rear screen switches on or
off.
i You can only switch the screens on using
the remote control if the ignition is
switched on.
Switching the button lighting on/off
XPress button ; on the remote control.
Depending on the previous status, the
button lighting is switched on or off.i If you do not use the remote control for
about 15 seconds, the button lighting
switches off automatically.
MuteXPress button B on the remote control.
The sound is switched on/off.
Adjusting the volume
This function is available for SPLITVIEW and
for the Rear Seat Entertainment System in
conjunction with corded headphones.
XPress one of buttons C on the remote
control.
The volume of the currently selected audio
or video source changes.
For COMAND, you can also adjust the
volume for phone calls and navigation
messages.
Selecting a menu/menu item and
confirming your selection
XPress the =;9: buttons to
select the menu/menu item and press the
9 button to confirm.126At a glanceCOMAND