heating MERCEDES-BENZ SPRINTER 2013 MY13 Operator’s Manual

Problems with the auxiliary heating
Problem Possible causes/consequences and
0004 Solutions
The indicator lamp on
the remote control
flashes red rapidly. The remote control battery is discharged. Data transmission is not
possible.
X
Replace the remote control battery (Y page 126).The indicator lamp on
the remote control
flashes red and green in
rapid succession. There is no connection between the remote control and the
receiver in the vehicle.
X
Change your position in relation to the vehicle, e.g. hold the
remote control higher or to the side.
X Move closer.
If you cannot establish aconnection and the auxiliary heating is
switched on, it can then only be deactivated using the 0020button
(Y page 119). The indicator lamp on
the remote control
flashes red and green in
rapid succession. Several remote controls are being used at the same time.
X
Switch on the remote control again after a short while
(Y page 121). The indicator lamp on
the remote control
flashes red and green in
rapid succession. The remote control is not synchronized.
X
Synchronize the remote control (Y page 122).The indicator lamp on
the remote control
slowly flashes red and
green alternately. The remote control is being synchronized.
X
Wait until the remote control synchronization process is
complete (Y page 122). The remote control for
the auxiliary heating
cannot be switched on. The remote control battery is discharged.
X
Replace the remote control battery (Y page 126).The auxiliary heating
does not switch on. The outside temperature is above 39
‡(4† ). The auxiliary heating
switches off automatically. The auxiliary heating
switches off
automatically and/or
cannot be switched on. The fuel tan
kis less than 0002full. The auxiliary heating switches off
automatically.
X Refuel at the nearest gas station.
X Then, start the auxiliary heating several times until the fuel lines
are full. 128
Operating the auxiliary heating systemClimate control

Problem Possible causes/consequences and
0004 Solutions
The auxiliary heating
switches off
automatically and/or
cannot be switched on. The low-voltage protection system integrated in the control unit
switches off the auxiliary heating because the on-board voltage is
less than 10 V.
X Have the alternator and battery checked. The auxiliary heating
switches off
automatically and/or
cannot be switched on. The fuse is blown.
X
Replace the fuse; see the "Fuse allocation" supplement.
X Have the cause of the blown fuse determined at a qualified
specialist workshop. The auxiliary heating
switches off
automatically and/or
cannot be switched on. A malfunction has occurred.
X
Switch the ignition on and off twice.
If the auxiliary heating still cannot be switched on, the heating
device is faulty.
X Have the auxiliary heating checked at a qualified specialist
workshop. The auxiliary heating is
overheated. The coolant level is too low.
X
Check the coolant level and add more coolant if necessary
(Y page 244). Operating the cargo compartment air
vents
If your vehicle is equipped with a roof
ventilator, you can ventilate and extract air
from the cargo compartment. X
Turn the key to position 2in the ignition
lock.
X To activate and extract air: press the
upper section of the 0009switch.
The roof ventilator removes used air from
the cargo compartment.
X To activate and ventilate: press the lower
section of the 0010switch.
The roof ventilator feeds fresh air into the
cargo compartment.
X To switch off: set the switch to the middle
position. Operating the cargo compartment air vents
129Climate control Z

lock in parking position
P, e.g. to have the
vehicle towed away. Refueling
Important safety notes
G
WARNING
Fuel is highly flammable. Improper handing of
fuel creates a risk of fire and explosion.
Avoid fire, open flames ,smoking and creating
sparks under all circumstances. Switch off the
engine and, if applicable, the auxiliary heating
before refueling. G
WARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come
into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors .Keep fuel away from children.
If you or others come into contact with fuel,
observe the following:
R Wash away fuel from skin immediately
using soap and water.
R If fuel comes into contact with your eyes,
immediately rinse them thoroughly with
clean water. Seek medical assistance
without delay.
R If fuel is swallowed, seek medical
assistance without delay. Do not induce
vomiting.
R Immediately change out of clothing which
has come into contact with fuel. G
WARNING
If you mix diesel fuel with gasoline, the flash
point is lower than that of pure diesel fuel.
When the engine is running, exhaust system
components could overheat without being
noticed. There is a risk of fire.
Never refuel with gasoline. Never mix gasoline
with diesel fuel. H
Environmental note
If fuels are handled improperly, they pose a
danger to persons and the environment. Do
not allow fuels to run into the sewage system,
the surface waters, the ground water or into
the ground.
! Do not use gasoline to refuel vehicles with
a diesel engine. Even small amounts of
gasoline will cause damage to the fuel
system and engine.
! Do not switch on the ignition if you
accidentally refuel with the wrong fuel.
Otherwise, the fuel will enter the fuel lines.
Notify a qualified specialist workshop and
have the fuel tank and fuel lines drained
completely.
! Overfilling the fuel tank could damage the
fuel system.
! Take care not to spill any fuel on painted
surfaces. You could otherwise damage the
paintwork.
! Filter the fuel before transferring it to the
vehicle if you are refueling the vehicle from
barrels or containers.
This will preven tmalfunctions in the fuel
system due to contaminate dfuel.
Further information on fuel and on fuel grades
can be found in the "Technical data" section
(Y page 317). Refueling procedure142
RefuelingDriving and pa
rking

The fuel filler flap is beside the frontl
eft-hand
door when viewed in the direction of travel. It
is only possible to open the fuel filler flap
when the fron tdoor is open.
X Remove the key from the ignition lock.
X Switch off the auxiliary heating system
(Y page 118).
X Open the front left-hand door first, and then
the fuel filler flap.
X Close all vehicle doors to prevent fuel
vapors from entering the vehicle.
X Turn fuel filler cap 0006counter-clockwise,
remove it and let it hang from strap 0005.
X Completely insert the filler neck of the fuel
pump nozzle into the tank and refuel.
X Only fill the tank until the pump nozzle
switches off. Fuel may otherwise leak out.
X Replace tank filler cap 0006and turn
clockwise.
You will hear a click when the fuel filler cap
is closed fully.
X Open the front left-hand door first, and then
close the filler flap. Problems with the fuel and fuel tank
If your vehicle is losing fuel, the fuel lines or
the fuel tank are defective.
X Turn the key to position 0in the ignition
lock immediately and remove it.
X Do not restart the engine under any
circumstances.
X Consult a qualified specialist workshop. Diesel Exhaust Fluid (DEF)
Important safety notes H
Environmental note
Dispose of DEF in an environmentally
responsible manner.
! Only use DEF in accordance with
ISO 22241. Never mix DEF with additives or thin it with tap water. The exhaust gas
aftertreatmen
tmay otherwise be
damaged.
Observe the MB Specifications for Service
Products, Sheet 352.0.
Damage that results from the use of
additives or tap wate rleads to the loss of
the New Vehicle Limited Warranty.
! If DEF comes into contact with a painted
or aluminum surface, wash the surface off
immediately with plenty of water.
! DEFi s not a diesel additive and must not
be mixed with fuel in the tank. Even small
amounts of DEF can cause engine damage.
Damage that results from the blending of
DEF will not be covered by the New Vehicle
Limited Warranty.
The exhaust gas aftertreatmentr equires a
reducing agent, Diesel Exhaust Fluid (DEF), in
order to function correctly.
When opening the DEF tank filler cap at high
outside temperatures, ammonia vapors may
escape.
Ammonia vapors have a pungent smell and
primarily cause irritation of the:
R skin
R mucous membranes
R eyes
You may experience a burning sensation in
your eyes, nose and throat, as well as
coughing and watering of the eyes.
Do not inhale ammonia vapors. Avoid contact
with DEF.
Do not allow DEF to come intod irectcontact
with your skin; it is hazardous to your health.
Rinse any affected areas off with plenty of
clean water. Consult a doctor if necessary.
i If the DEFr eserve has fallen below the
reserve range, add at least 2.0 US gal
(7.6 l) of DEF at the latest after receiving
the second warning message
(Y page 178). Refueling
143Driving and parking Z

i
If you switch off the engine at a low
outside temperature and add DEF, restart
the engine after refueling. If you leave the
vehicle parked withou trestarting the
engin eand the DEF freeze sin the DEF tank,
the on-board compute rwill only be able to
register the new fill level after a defrosting
period of up to 60 minutes. During this
time, you may not be able to start the
engine.
You will find further information on DE Finthe
"Service products" section (Y page 317).
Refueling procedure DEF filler neck in the engine compartment
X
Remove the key from the ignition lock.
X Switch off the auxiliary heating system
(Y page 125).
X Open the hood.
X Close all vehicle doors so that no ammonia
vapors can enter the vehicle.
i Do not inhale any ammonia vapor which
may escape when you unscrew cap 0005.
Ammonia vapors have a pungent odor.
However, they are neither toxic nor
hazardous to health in this concentration.
X Turn cap 0005counter-clockwise and remove
it.
X Only fill up the DEF tank until the DEF level
is visible in the filler neck.
X Replace DEF filler neck cap 0005on the filler
neck and turn clockwise. You will hear a click when cap
0005is fully
closed.
DEF filler neck on the right-hand vehicle
side The DEF reservoir on the right-hand side of the
vehicle (example: Chassis Cab)
Fuel filler cap
X
Remove the key from the ignition lock.
X Switch off the auxiliary heating system
(Y page 125).
X Remove tool 0023for unlocking tank filler
cap 0006from the footwell on the co-driver's
side (Y page 264).
X Close all vehicle doors so that no ammonia
vapors can enter the vehicle.
X Pull cover 0025up, turn 90° and release.
X Insert tool 0023into hole 0026of tank filler
cap 0006.
i Do not inhale any ammonia vapor that
may escape when you unscrew tank filler
cap 0006.A mmonia vapors have apungent
odor .However, they are neither toxic nor
hazardous to health in this concentration. 144
RefuelingDriving and parking

cross the border, bu
tas close to it as
possible.
When you return from your journey, and as
close to the border as possible, you will need
to:
R remove the adhesive surfaces from your
halogen headlamps and clean the glass of
the headlamps if necessary
R have the Bi-Xenon headlamps reset to
asymmetrical low beam at aqualified
specialist workshop Transport by rail
Transporting your vehicle by rail may be
subject to certain restrictions or require
special measures to be taken in some
countries due to varying tunnel heights and
loading standards.
You can obtain further information from any
authorized Sprinte rdealer. Braking
Important safety notes G
WARNING
If you shift down on a slippery road surface in
an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
There is an increased danger of skidding and
accidents.
Do not shift down for additional engine
braking on a slippery road surface.
Downhill gradients !
Depressing the brake pedal constantly
results in excessive and premature wear to
the brake pads.
On long and steep downhill gradients, you
should change down to shift range 0009or0008
in good time. This should be observed in
particular when driving with a laden vehicle
and when towing a trailer. i
You must also change the shift range in
good time when cruise control is switched
on.
You thereby make use of the braking effec tof
the engine and do not have to brake as often
to maintain the speed. This relieves the load
on the service brake and prevents the brakes
fro mo verheating and wearing too quickly.
Heavy and light loads G
WARNING
If you rest yourf oot on the brake pedal while
driving, the braking system can overheat. This
increases the stopping distance and can even
cause the braking system to fail. There is a
risk of an accident.
Never use the brake pedal as a footrest .Never
depress the brake pedal and the accelerator
pedal at the same time.
! Depressing the brake pedal constantly
results in excessive and premature wear to
the brake pads.
If the brakes have been subjected to a heavy
load, do not stop the vehicle immediately.
Drive on for a short while. The brakes are
cooled down more quickly in the airflow.
Wet road surfaces If you have been driving for a long time in
heavy rain without braking
,there may be a
delayed response when you first apply the
brakes. This may also occur after driving
through a car wash or deep water.
You must depress the brake pedal more
firmly. Maintain a longer distance to the
vehicle in front.
While paying attention to the traffic
conditions, you should brake the vehicle
firmly after driving on a wet road surface or
through a car wash. This heats the brake
discs, so that they dry more quickly, which
protects them against corrosion. 150
Driving tipsDriving and parking

Driving in winter
General notes G
WARNING
If you shift down on a slippery road surface in
an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
There is an increased danger of skidding and
accidents.
Do no tshift down for additional engine
braking on a slippery road surface. G
DANGER
If the exhaust pipe is blocked or adequate
ventilation is not possible, poisonous gases
such as carbon monoxide (CO) may enter the
vehicle. This is the case, e.g. if the vehicle
becomes trapped in snow. There is a risk of
fatal injury.
If you leave the engine or the auxiliary heating
running, make sure the exhaust pipe and area
around the vehicle are clear of snow. To
ensure an adequate supply of fresh air, open
a window on the side of the vehicle that is not
facing into the wind.
Have your vehicle winterproofed at a qualified
specialist workshop in good time at the onset
of winter.
i Do not cover the radiator, e.g. with a
winter cover. The measurements of the on-
board diagnostic system may otherwise
return inaccurate values. Some of these
values are legally prescribed and must
therefore always be exact.
Observe the notes in the "Winter operation"
section (Y page 276).
Driving with summer tires Observe the notes in the "Winter operation"
section (Y page 276). Slippery road surfaces G
WARNING
If you shift down on a slippery road surface in
an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
There is an increased danger of skidding and
accidents.
Do not shift down for additional engine
braking on a slippery road surface. G
WARNING
The outside temperature indicator is not
designed to serve as an ice-warning device
and is therefore unsuitable for that purpose.
Indicated temperatures just above the
freezing point do not guarantee that the road
surface is free of ice. The road may still be icy,
especially in wooded areas or on bridges.
! Vehicles with automatic transmission
may roll only briefly in the neutral position
N.P rolonged rolling of the wheels, e.g.
when being towed, will result in
transmission damage.
If the vehicle threatens to skid or cannot be
stopped when moving at low speed:
X Shift the transmission to neutral position
N.
X Try to maintai ncontrol of the vehicle using
corrective steering.
Drive particularly carefully on slippery roads.
Avoid sudden acceleration, steering and
braking maneuvers. Do not use cruise
control.
You can find further information on winter
tires and snow chains in the "Wheels and
tires" section (Y page 276).152
Driving tipsDriving and parking

R
Do not install rented trailer couplings or
other detachable trailer couplings to the
bumpers.
R Minimize the risk of damage to the ball
coupling .Ifyou do not require the ball
coupling, remove it from the ball coupling
recess.
Weight information can be found in the
“Permissible trailer and drawbar
noseweights” section (Y page 169).
Note that, when towing atrailer,
PARKTRONIC is only available with limitations
or not at all (Y page 160).
i The height of the ball neck changes
according to the load on the vehicle. If this
is case, use a trailer with a height-
adjustable trailer drawbar.
Driving tips The maximu
mpermissible speed for vehicle/
trailer combination depends on the type of
trailer. Before setting off, check the vehicle
documents of the your trailer to find out the
permissible maximum speed. Observe the
legally prescribed maximum speed for
vehicle/trailer combinations in the relevant
country, state or Canadian province.
When towing a trailer, your vehicle's handling
characteristics will be differen tincomparison
to when driving without a trailer and it will
consume more fuel.
On long, steep downhill slopes you must
select shift range 3,2or 1in good time.
i This also applies if you have activated
cruise control.
This enables you to utilize the engine's
braking effect and you do not need to brake
so heavily to keep the correc tspeed. which
protects the brake system and prevents the
brakes from overheating and wearing too
quickly. If you need to brake additionally, to
not depress the brake pedal constantly, but
periodically. Driving tips If the trailer begins to swing from side to side:
X
Do not accelerate.
X Do not counter-steer.
X Brake if necessary.
i You can reduce the risk of the trailer
swinging and rocking by retrofitting anti-
roll bars or trailer stability programs .More
information is available from your
authorized Sprinter Dealer.
R Maintain a greater distance than you would
when driving without towing a trailer.
R Avoid sudden braking. Apply the brakes
gently at first to allow the trailer brake to
overrun. Then, increase the brake force
quickly.
R The figures for the gradient climbing
capabilities from a standstill refer to sea
level. When driving in mountainous areas,
note that the power output of the engine,
and with it its gradient climbing capability,
decrease with increasing altitude. Attaching and removing the ball
coupling
G
WARNING
If the ball coupling is not correctly installed
and secured, it could come loose while driving
and endanger other road users. There is a risk
of an accident and injury.
Install and secure the ball coupling as
described in the ball coupling manufacturer's
installation instructions. Make sure that the
ball coupling is correctly installed and
secured before every journey. G
WARNING
If the ball coupling is not installed and secured
correctly the trailer may come loose. There is
a risk of an accident.
Install and secure the ball coupling as
described in the ball coupling installation
instructions. Make sure that the ball coupling 170
Towing
atrailerDriving an d parking

Menus in the on-board computer
Overview If you wish to exit a menu and go to the
standard display:
X Press the 0004menu button for longer than
one second.
Or
X Do not press any button for 10 seconds.
The display accepts the changed settings.
Using the 000E,000F,0004or0007 adjustment
buttons, you can select the following
functions:
R Calling up the service due date
(Y page 249)
R Checking the oil level (Y page 242)
R Preselecting/setting the auxiliary heating
switch-on time ( Ypage 119)
R Tire pressure monitor (Y page 281)
R Setting the time (Y page 179)
R Setting daytime running lamp mode
(Y page 179)
Setting the time X
Turn the key to position 2in the ignition
lock.
X Press the 0004menu button repeatedly until
the hours figure flashes.
X Press the 000Eor000F button to set the hour.
X Press the 0007reset button.
The minute display flashes.
X Press the 000Eor000F button to set the minute.
i If you keep the 000Eor000F button pressed,
the value will change continuously.
Setting daytime running lamp mode For safety reasons, it is only possible to
change this setting when the vehicle is
stationary. The factory setting is
On in
countries in which daytime running lamp
mode is mandatory. X
Turn the key to position 2in the ignition
lock.
X Press the 0004menu button repeatedly until
the 0004 indicator lamp flashes and the
on or
OFF message appears in the display.
X Press the 000Eor000F button to activate or
deactivate daytime running lamp mode.
If you have activated daytime running lamp
mode and the light switch is set to 000C, the
following light up automatically when the
engine is running:
R Parking lamps
R Low-beam headlamps
R Tail lamps
R License plate lamp
i USA only:
If you turn the light switch to 000Bor
0004, the corresponding light switches on.
If you turn the light switch to 0007, daytime
running lamp mode stays switched on.
Canada only:
If you turn the light switch to 0004, the low-
beamh eadlamps switch on. If you turn the
light switch to 000Bor0007, daytime
running lamp mode stays switched on. On-boar
dcomputer (vehicles without steering wheel buttons)
179On-board computer and displays Z

Using the steering wheel buttons
X
Switch on the audio equipment (see the
separate operating instructions).
X Press the 0010or0007 button repeatedly
until the station selected appears in the
display.
The kind of search depends on the setting
for radio station selection (Y page 188).
The nearest stored station will be selected
or the station search starts (except on
Audio 20).
X Press the 0001or0009 button to select the
desired station.
i You can only store new stations on the
audio system itself. See the separate
operating instructions.
You can also operate the audioe quipment
in the same way as usual.
Operating the CD player 0005
Current CD (with CD changer)
0006 Current track
Using the steering wheel buttons
X Switch on the audio equipment and select
the CD player (see the separate operating
instructions).
X Press the 0010or0007 button repeatedly
until the settings for the CD played appear
in the display.
X Press the 0001or0009 button to select a
CD track. Settings menu
Introduction In the
Settings menu, the following options
and submenus are available:
R Resetting all settings
R Resetting the functions of a submenu
R Instrument cluster (Y page 184)
- Units and language settings
- Status bar settings
R Clock( Ypage 186)
R Lighting (Y page 187)
- Activating/deactivating daytime running
lamp mode and surround lighting (locator
lighting)
- Setting the exterior lighting delayed
switch-off
R Vehicle (Y page 188)
- Setting the radio station selection
- Setting the windshield wiper sensitivity
R Stationary heating or auxiliary heating
(Y page 119)
R Convenience (Y page 189)
- Key-dependent settings
i For safety reasons, it is not possible to
reset all of the functions while the vehicle
is in motion. For example, the Lighting function in the
Hdlmp. mode submenu
remains unchanged.
Resetting all settings Settings menu
When the
Settings message is displayed,
you can reset all functions of the submenu to
the factory settings. On-boar
dcomputer (vehicles with steering wheel buttons)
183On-board computer and displays Z