emergency towing MERCEDES-BENZ SPRINTER 2013 MY13 Warranty Manual

Service and Warranty
21How to Get Warranty Service
Where to Take Your Vehicle (cont’d)
E. Notice:
If your vehicle is registered outside of the
United States, and you have not followed
the procedure set out above, your vehicle
will no longer be eligible for warranty cov-
erage of any kind. (Vehicles registered to
United States government officials or mil-
itary personnel on assignment outside of
the U.S. will continue to be covered.)
How To Get Tow Service - U.S. or Cana-
da Only
A. What To Do:
If your vehicle requires towing due to a de-
fect covered under the New Vehicle Limit-
ed Warranty or the Diesel Engine Limited
Warranty, dial toll-free 1-800-367-6372.
Provide your name, vehicle identification
number, model year and color of vehicle,
telephone number where you can be
reached, disabled location of vehicle, and
a description of the problem.
You will be given the name of the service
provider and an estimated time of arrival.
If you feel you are in an "unsafe situation",
please let us know. With your consent, we
will contact local police or safety authori-
ties.B. If Unable to Contact 24-Hour Towing
Assistance:
If you are unable to contact 24-Hour Tow-
ing Assistance and you obtain towing
services on your own, you may submit
your original receipts from the licensed
towing or service facility, for services ren-
dered within 30 days of the occurrence.
Be sure to include your vehicle identifica-
tion number, odometer mileage at the
time of service and current mailing ad-
dress. We will process the claim based on
vehicle and service eligibility. If eligible,
we will reimburse you for the reasonable
amounts you actually paid, based on the
usual and customary charges for that
service in the area where they were pro-
vided. The vehicle distributor's determina-
tion relating to reimbursement are final.
Correspondence should be mailed to:
Customer Assistance Center
Three Mercedes Drive
Montvale, New Jersey 07645-0350
1-877-762-8267
Emergency Warranty Repairs
If you have an emergency and have to get
a warranty repair made by someone other
than an authorized Sprinter Dealer, follow
the reimbursement procedure on
(

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