engine MERCEDES-BENZ SPRINTER 2013 MY13 Warranty Manual

WARRANTY COVERAGE AT A GLANCE
(Complete warranty coverage starts on (
Page 4)
DESCRIPTIONYe a r s :
Miles (thousands):1
122
243
363
503
UNL5
505
1007
70
New Vehicle Limited Warranty Coverage
Special Extended Warranty Coverage
Anti-Corrosion Perforation Limited Warranty:
All Panels
Outer Panels
Federal Emission Warranty - Diesel
California Emission Warranty - Diesel (California,
Connecticut, Maine, Maryland, Massachusetts,
New Jersey, Oregon, Pennsylvania,
Rhode Island, Vermont and Washington)
Short Term
Long Term
Diesel Engine Limited Warranty
The following terms are referred to in this booklet as:
Vehicle Distributor / Vehicle Warrantor
/ Parts Distributor
Mercedes-Benz USA, LLC is a Daimler company. Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350

Service and Warranty
3Contents
Your Legal Rights Under These Limited Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . 4
What’s Covered
New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Diesel Engine Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Corrosion Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Restraint System Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
What’s Not Covered
Modifications Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Environmental Factors Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Maintenance Costs Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Racing Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Certain Kinds of Corrosion Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Other Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Total Loss, Salvage, Junk, or Scrap Vehicles Not Covered . . . . . . . . . . . . . . . . . . .11
Restricted Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Other Terms of Your Warranties
Exchanged Parts May Be Used in Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . .12
Pre-Delivery Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Production Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Emission Warranties Required by Law
Federal Emission Warranty - Diesel Heavy Duty . . . . . . . . . . . . . . . . . . . . . . . . . . .13
California Emission Warranty - Diesel Medium Duty. . . . . . . . . . . . . . . . . . . . . . . .14
How to Get Warranty Service
Where to Take Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
How to Get Tow Service - U.S. or Canada Only. . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Emergency Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Further Steps You Can Take and How to Get More Information . . . . . . . . . . . . . . .21
Getting Service Under the California Emission Warranties . . . . . . . . . . . . . . . . . . .21
How to Deal with Warranty Problems
Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Helpful Addresses and Telephone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Optional Service Contract . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Maintenance
General Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Where to Go For Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Service and Warranty
7What’s Covered
Diesel Engine Limited Warranty
A. Who Is Covered?
You are covered by the Diesel Engine Lim-
ited Warranty for up to 5 years or 100,000
miles on the odometer, whichever comes
first.
B. What's Covered
In vehicles equipped with a Diesel Engine,
ONLY the following engine parts and com-
ponents are covered by the Diesel Engine
Limited Warranty:
• cylinder block and all internal parts
• cylinder head assemblies
• core plugs
• fuel injection pump & injectors
• gaskets and seals for listed compo-
nents
• intake and exhaust manifold
• oil pan
• oil pump
• timing gear drive belts and/or chain-
sand cover
• turbocharger housing and internal parts
• valve covers
• water pump and housingC. When It Begins
The Diesel Engine Limited Warranty be-
gins on either of the following dates,
whichever is earlier:
• the date you take delivery of the vehicle;
or
• the date when the vehicle was first put
into service - for example, as a deal-
er“demo” or as a company vehicle of
the vehicle distributor.
D. Towing Costs Are Covered
The Diesel Engine Limited Warranty cov-
ers the cost of towing your vehicle to the
nearest authorized Sprinter Dealer if your
vehicle cannot be driven because a cov-
ered part has failed. If you choose to go to
another dealership, you will be responsi-
ble for the cost if the extra distance ex-
ceeds 10 miles. For information on how
to get towing service in the United States
and Canada, see (

Page 21).

Service and Warranty
10What’s Not Covered
Environmental Factors Not Covered
Your limited warranties do not cover dam-
age caused by environmental factors such
as airborne fallout, bird droppings, chemi-
cals, tree sap, salt, ocean spray, acid rain,
and roadhazards. Nor do your limited war-
ranties cover damage caused by hail-
storms, windstorms, tornadoes,
sandstorms, lightning, floods, and earth-
quakes.Your limited warranties do not
cover conditions resulting from anything
impacting the vehicle.
This includes cracks and chips in glass,
scratches and chips in painted surfaces,
or damage from collision.
Maintenance Costs Not Covered
Your limited warranties do not cover the
costs of repairing damage caused by poor
or improper maintenance. Nor do they
cover damage caused by the use of con-
taminated fuels, or by the use of fuels,
oils, lubricants, cleaners or fluids other
than those recommended in your Opera-
tor’s Manual.
The limited warranties do not cover the
costs of your vehicle’s normal or sched-
uled maintenance - the parts and services
that all vehicles routinely need. Some of
these parts and services, which your limit-
ed warranties do not cover, include:
• lubrication;
• engine tune-ups;
• replacing filters, coolant, spark plugs,
bulbs and sealed light assemblies, re-
mote control batteries, fluorescent bal-
last & tubes, or fuses (unless those
costs result from a covered repair);• cleaning and polishing;
• floor mats;
• mud flaps; and
• replacing worn wiper blades, worn
brake pads and linings, or clutch linings.
Racing Not Covered
Your limited warranties do not cover the
costs of repairing damage or conditions
caused by racing, nor do they cover the re-
pair of any defects that are found as the
result of participating in a racing event.
Certain Kinds of Corrosion Not
Covered
Your limited warranties do not cover the
following:
• corrosion caused by accident, damage,
abuse, or vehicle alteration;
• surface corrosion caused by such
things as industrial fallout, sand, salt,
hail, and stones;
• corrosion caused by the extensive or
abnormal transport of caustic materials
like chemicals, acids, and fertilizers;
and
• corrosion of special bodies, body con-
versions, or equipment that was not
supplied with your Sprinter vehicle
when it left the manufacturing plant.

Service and Warranty
12Other Terms of Your Warranties
Exchanged Parts May Be Used in War-
ranty Repairs
In the interest of customer satisfaction,
the vehicle warrantor may offer exchange
service on some vehicle parts. This serv-
ice is intended to reduce the amount of
time your vehicle is not available for your
use because of repairs. Parts used in ex-
change service may be new, remanufac-
tured, reconditioned, or repaired,
depending on the part involved.
All exchange parts that might be used
meet new parts standards and have the
same limited warranties.
Examples of the kinds of parts that might
be serviced in this way are:
• engine assemblies;
• transmission assemblies;
• instrument cluster assemblies;
• radios, tape and CD players;
• speedometers; and
• powertrain control modules.
To help control suspected ozone-deplet-
ing agents, the EPA requires the capture,
purification, and reuse of automotive air-
conditioning refrigerant gases. As a result,
a repair to the sealed portion of your air-
conditioning system may involve the in-
stallation of purified reclaimed refrigerant.Pre-Delivery Service
A defect in or damage to the mechanical,
electrical, sheet-metal, paint, trim, and
other components of your vehicle may
have occurred at the factory or while it
was being shipped to the authorized
Sprinter Dealer.
Such a defect or damage is usually de-
tected and corrected at the factory. In ad-
dition, authorized Sprinter Dealers must
inspect each vehicle before delivery. They
repair any defects or damage detected be-
fore the vehicle is delivered to you.
Production Changes
Changes may be made in vehicles sold by
the vehicle distributor and its authorized
Sprinter Dealers at any time without incur-
ring any obligation to make the same or
similar changes on vehicles previously
built or sold.

Service and Warranty
13Emission Warranties Required By Law
Federal Emission Warranty -
Diesel Heavy Duty Vehicle
A. Parts Covered for 5 Years or
100,000 Miles
Diesel equipped heavy duty vehicles have
a diesel engine Emission Warranty which
warrants the following emission parts for
5 years or 100,000 miles, whichever oc-
curs first. These limits are counted from
the time when your New Vehicle Limited
Warranty begins, see (

Page 5).
The covered parts are:
I. Air Induction System
Air Cleaner Housing
Charge Air Cooler
Charge Air Distribution Line
Electric Intake Air Throttle (with Throttle
Valve Step Motor)
Intake Port Shutoff
Turbocharger
II. Fuel Metering System
Fuel Filter
Fuel Injector
Fuel Pressure Regulator
Fuel Pump (Electric)
Fuel Rail
Fuel Rail Pressure Sensor
High Pressure PumpIII. Ignition System
Glow Plug
Glow Time Control Module
IV. Exhaust Gas Recirculation System
EGR Cooler
EGR Valve
V. Positive Crankcase Ventilation
Crankcase Ventilation Valve/Line
VI. Fuel Evaporative Control
Fuel Tank (with integrated Vent Valve and
Fill Neck)
VII. Exhaust/Diesel Exhaust Fluid
(DEF) System
DEF Delivery Pump (with Pressure Sensor)
DEF Injection Valve
DEF Line
DEF Tank (with Temperature Sensor and
Fluid Level Gauge)
Diesel Oxidation Catalyst (and/or Diesel
Particulate Filter)
Exhaust Manifold
Exhaust Pipe (Front)
Selective Catalytic Reduction Catalyst

Service and Warranty
14Emission Warranties Required By Law
VIII. Engine Emissions Control Sys-
tems/Sensors
Accelerator Pedal Module
Camshaft Position Sensor
Charge Air Pressure Sensor
Charge Air Temperature Sensor
Crankshaft Position Sensor
DEF Control Module
Engine Control Module
Engine Coolant Temperature Sensor
Exhaust Back Pressure Sensor
Exhaust Differential Pressure Sensor
Exhaust Gas Temperature Sensor
Fuel Temperature Sensor
Heated Cooling Water Thermostat
Manifold Air Pressure Sensor
Mass Air Flow Sensor (with Integrated In-
take Air Temperature Sensor)
NO
X Sensor
O
2 Sensor
Transmission Control Module
Vehicle Speed Sensor (Front Wheels)
Vehicle Speed Sensor (Rear Wheels)
IX. On-Board Diagnostics
Instrument Cluster (Malfunction Indicator
Lamp)

Service and Warranty
15Emission Warranties Required By Law
California Emission Warranty
Diesel Engine Medium Duty Vehicles
Products Warranted
This Emission Control System Warranty
applies to Diesel Engine Medium Duty Ve-
hicles certified with the California Air Re-
sources Board beginning with the 2013
model year, marketed by the vehicle dis-
tributor, and registered in California, Con-
necticut, Maine, Maryland,
Massachusetts, New Jersey, Oregon,
Pennsylvania, Rhode Island, Vermont and
Washington for use in Medium Duty Vehi-
cle applications.
Your Warranty Rights and Obligations
The California Air Resources Board and
the vehicle distributor, are pleased to ex-
plain the emission control system warran-
ty on your 2013 vehicle. In California,
Connecticut, Maine, Maryland, Massachu-
setts, New Jersey, Oregon, Pennsylvania,
Rhode Island, Vermont and Washington,
new motor vehicles, must be designed,
built, and equipped to meet the State's
stringent anti-smog standards. The vehi-
cle warrantor must warrant the emission
control system on your vehicle for the pe-
riods of time listed below provided there
has been no abuse, neglect or improper
maintenance on your vehicle.Your emission control system may include
parts such as the fuel injection system
and engine electronic control module.
Also included may be hoses, connectors
and other emission-related assemblies.
Where a warrantable condition exists, the
vehicle warrantor will repair your vehicle
at no cost to you including diagnosis,
parts and labor.
WARRANTY COVERAGE
For 5 years or 100,000 miles,
whichever first occurs:
1. If an emission-related part on your vehi-
cle is defective, the part will be repaired or
replaced by the vehicle warrantor. This is
your SHORT-TERM EMISSION CONTROL-
SYSTEM DEFECTS WARRANTY.
For 7 years or 70,000 miles,
whichever first occurs:
1. Where a warrantable condition exists
on a long-term emission-related part, the
vehicle warrantor will repair your vehicle
at no cost to you including diagnosis,
parts and labor. This is your LONG-TERM
EMISSIONCONTROL SYSTEM DEFECTS
WARRANTY.

Service and Warranty
17Emission Warranties Required By Law
California Emission Warranty (cont’d)
Coverage
SHORT-TERM EMISSION-RELATED
PARTS (CA, CT, MA, MD, ME, NJ,
OR, PA, RI, VT, WA):
I. Air Induction System
Air Cleaner Housing
Charge Air Cooler
Charge Air Distribution Line
Electric Intake Air Throttle (with Throttle
Valve Step Motor)
Intake Port Shutoff
Turbocharger
II. Fuel Metering System
Fuel Filter
Fuel Injector
Fuel Pressure Regulator
Fuel Pump (Electric)
Fuel Rail
Fuel Rail Pressure Sensor
High Pressure Pump
III. Ignition System
Glow Plug
Glow Time Control Module
IV. Exhaust Gas Recirculation System
EGR Cooler
EGR Valve
V. Positive Crankcase Ventilation
Crankcase Ventilation Valve/Line
VI. Fuel Evaporative Control
Fuel Tank (with integrated Vent Valve and
Fill Neck)VII. Exhaust/Diesel Exhaust Fluid
(DEF) System
DEF Delivery Pump (with Pressure Sensor)
DEF Injection Valve
DEF Line
DEF Tank (with Temperature Sensor and
Fluid Level Gauge)
Diesel Oxidation Catalyst (and/or Diesel
Particulate Filter)
Exhaust Manifold
Exhaust Pipe (Front)
Selective Catalytic Reduction Catalyst
VIII. Engine Emissions Control Sys-
tems/Sensors
Accelerator Pedal Module
Camshaft Position Sensor
Charge Air Pressure Sensor
Charge Air Temperature Sensor
Crankshaft Position Sensor
DEF Control Module
Engine Control Module
Engine Coolant Temperature Sensor
Exhaust Back Pressure Sensor
Exhaust Differential Pressure Sensor
Exhaust Gas Temperature Sensor
Fuel Temperature Sensor
Heated Cooling Water Thermostat
Manifold Air Pressure Sensor
Mass Air Flow Sensor (with Integrated In-
take Air Temperature Sensor)
NO
X Sensor
O
2 Sensor
Transmission Control Module
Vehicle Speed Sensor (Front Wheels)
Vehicle Speed Sensor (Rear Wheels)

Service and Warranty
18Emission Warranties Required By Law
California Emission Warranty (cont’d)
Coverage
IX. On-Board Diagnostics
Instrument Cluster (Malfunction Indicator
Lamp)LONG-TERM EMISSION-RELATED
PARTS (CA, CT, MA, MD, ME, NJ, OR, PA,
RI, VT, WA):
Part Description:
Charge Air Distribution Line
DEF Control Module
DEF Delivery Pump (with Pressure Sensor)
DEF Tank (with Temperature Sensor and
Fluid Level Gauge)
Diesel Oxidation Catalyst (and/or Diesel
Particulate Filter)
EGR Cooler
EGR Valve
Electric Intake Air Throttle (with Throttle
Valve Step Motor)
Engine Control Module
Exhaust Manifold
Exhaust Pipe (Front)
Fuel Injector
Fuel Pressure Regulator
Fuel Pump (Electric)
Fuel Rail
Fuel Tank (with Integrated Vent Valve and
Fill Neck)
High Pressure Pump
Instrument Cluster (Malfunction Indicator
Lamp)
Intake Port Shutoff
NO
X Sensor
Selective Catalytic Reduction Catalyst
Transmission Control Module
Turbocharger