oil MERCEDES-BENZ SPRINTER 2013 MY13 Warranty Manual

Service and Warranty
7What’s Covered
Diesel Engine Limited Warranty
A. Who Is Covered?
You are covered by the Diesel Engine Lim-
ited Warranty for up to 5 years or 100,000
miles on the odometer, whichever comes
first.
B. What's Covered
In vehicles equipped with a Diesel Engine,
ONLY the following engine parts and com-
ponents are covered by the Diesel Engine
Limited Warranty:
• cylinder block and all internal parts
• cylinder head assemblies
• core plugs
• fuel injection pump & injectors
• gaskets and seals for listed compo-
nents
• intake and exhaust manifold
• oil pan
• oil pump
• timing gear drive belts and/or chain-
sand cover
• turbocharger housing and internal parts
• valve covers
• water pump and housingC. When It Begins
The Diesel Engine Limited Warranty be-
gins on either of the following dates,
whichever is earlier:
• the date you take delivery of the vehicle;
or
• the date when the vehicle was first put
into service - for example, as a deal-
er“demo” or as a company vehicle of
the vehicle distributor.
D. Towing Costs Are Covered
The Diesel Engine Limited Warranty cov-
ers the cost of towing your vehicle to the
nearest authorized Sprinter Dealer if your
vehicle cannot be driven because a cov-
ered part has failed. If you choose to go to
another dealership, you will be responsi-
ble for the cost if the extra distance ex-
ceeds 10 miles. For information on how
to get towing service in the United States
and Canada, see (

Page 21).

Service and Warranty
10What’s Not Covered
Environmental Factors Not Covered
Your limited warranties do not cover dam-
age caused by environmental factors such
as airborne fallout, bird droppings, chemi-
cals, tree sap, salt, ocean spray, acid rain,
and roadhazards. Nor do your limited war-
ranties cover damage caused by hail-
storms, windstorms, tornadoes,
sandstorms, lightning, floods, and earth-
quakes.Your limited warranties do not
cover conditions resulting from anything
impacting the vehicle.
This includes cracks and chips in glass,
scratches and chips in painted surfaces,
or damage from collision.
Maintenance Costs Not Covered
Your limited warranties do not cover the
costs of repairing damage caused by poor
or improper maintenance. Nor do they
cover damage caused by the use of con-
taminated fuels, or by the use of fuels,
oils, lubricants, cleaners or fluids other
than those recommended in your Opera-
tor’s Manual.
The limited warranties do not cover the
costs of your vehicle’s normal or sched-
uled maintenance - the parts and services
that all vehicles routinely need. Some of
these parts and services, which your limit-
ed warranties do not cover, include:
• lubrication;
• engine tune-ups;
• replacing filters, coolant, spark plugs,
bulbs and sealed light assemblies, re-
mote control batteries, fluorescent bal-
last & tubes, or fuses (unless those
costs result from a covered repair);• cleaning and polishing;
• floor mats;
• mud flaps; and
• replacing worn wiper blades, worn
brake pads and linings, or clutch linings.
Racing Not Covered
Your limited warranties do not cover the
costs of repairing damage or conditions
caused by racing, nor do they cover the re-
pair of any defects that are found as the
result of participating in a racing event.
Certain Kinds of Corrosion Not
Covered
Your limited warranties do not cover the
following:
• corrosion caused by accident, damage,
abuse, or vehicle alteration;
• surface corrosion caused by such
things as industrial fallout, sand, salt,
hail, and stones;
• corrosion caused by the extensive or
abnormal transport of caustic materials
like chemicals, acids, and fertilizers;
and
• corrosion of special bodies, body con-
versions, or equipment that was not
supplied with your Sprinter vehicle
when it left the manufacturing plant.

Service and Warranty
19Emission Warranties Required By Law
California Emission Warranty (cont’d)
Emergency Repairs
In the case of an emergency where an au-
thorized Sprinter Dealer is not available,
certain warranty related repairs may be
performed by any available repair location
or by any individual using any replacement
parts. A part not being available within 30
days or a repair not being complete within
30 days constitutes an emergency. The
vehicle warrantor will reimburse the own-
er for expenses (including diagnosis), not
to exceed the vehicle warrantor's sug-
gested retail price for all warranted parts
replaced and labor charges based on the
vehicle warrantor's recommended time al-
lowance for the warranty repair and the
geographically appropriate hourly labor
rate. Replaced parts and paid invoices
must be presented as a condition of reim-
bursement for emergency repairs not per-
formed by an authorized Sprinter Dealer.
Warranty Limitations
The vehicle warrantor is not responsible
for failures or damage resulting from what
the vehicle warrantor determines to be
abuse or neglect, including, but not limit-
ed to: operation without adequate cool-
ants or lubricants; overfueling;
overspeeding; lack of maintenance of
cooling, lubricating or intake systems; im-
proper storage, starting, warm-up, run-in
or shut down practices; unauthorized
modifications to the engine. The vehicle
warrantor is also not responsible for fail-
ures caused by incorrect oil or fuel or by
water, dirt or other contaminants in the
fuel or oil. The vehicle warrantor is not responsible
for failures resulting from improper repair
or the use of parts which are not Genuine
Mercedes-Benz approved parts.
The vehicle warrantor is not responsible
for the material and labor costs of emis-
sion control parts and assemblies re-
placed during scheduled manitenance of
the vehicle as specified in the Mainte-
nance Booklet.
THIS WARRANTY, TOGETHER WITH THE
EXPRESS LIMITED WARRANTIES ARE THE
SOLE AND EXCLUSIVE WARRANTIES
MADE BY THE VEHICLE WARRANTOR.
THERE ARE NO OTHER WARRANTIES, EX-
PRESS OR IMPLIED, OR OF MERCHANTA-
BILITY OR FITNESS FOR A PARTICULAR
PURPOSE.