service MERCEDES-BENZ SPRINTER 2013 MY13 Warranty Manual

Sprinter
Service and Warranty Information 2013

Service and Literature
Internet
Models Reprinting, translation and copying, even
of excerpts, are not permitted without our
prior authorization in writing.
Press time August, 2012
Printed in U. S. A.
For further information please visit
www.mbsprinterusa.com.
2500, 3500

Service and Warranty
1
Original Owner’s Name
Street Address
City and State Zip Code
Vehicle Identification Number (VIN)
Warranty Start Date (In-Service Date) Mileage at Delivery
Selling authorized Sprinter Dealer Code
City State
Second Owner’s Name Third Owner’s Name
Street Address Street Address
City and State Zip Code City and State Zip Code
Date of Second
PurchaseMileage at
PurchaseDate of Third
PurchaseMileage at
Purchase
Warranty Coverage applies to all vehicle owners. To protect you in the event of a recall
or any questions concerning your limited warranty, please fill out and return the busi-
ness reply card included in this booklet to inform us about ownership or address chang-
es.

2
Service and Warranty
IMPORTANT
This booklet contains the warrantor's limited warranties. It
should be kept in your vehicle and presented to your authorized
Sprinter Dealer if any warranty service is needed.
The limited warranty text begins on (

Page 4) of this booklet.

Service and Warranty
3Contents
Your Legal Rights Under These Limited Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . 4
What’s Covered
New Vehicle Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Diesel Engine Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Corrosion Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Restraint System Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
What’s Not Covered
Modifications Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Environmental Factors Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Maintenance Costs Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Racing Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Certain Kinds of Corrosion Not Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Other Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Total Loss, Salvage, Junk, or Scrap Vehicles Not Covered . . . . . . . . . . . . . . . . . . .11
Restricted Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Other Terms of Your Warranties
Exchanged Parts May Be Used in Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . .12
Pre-Delivery Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Production Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Emission Warranties Required by Law
Federal Emission Warranty - Diesel Heavy Duty . . . . . . . . . . . . . . . . . . . . . . . . . . .13
California Emission Warranty - Diesel Medium Duty. . . . . . . . . . . . . . . . . . . . . . . .14
How to Get Warranty Service
Where to Take Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
How to Get Tow Service - U.S. or Canada Only. . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Emergency Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Further Steps You Can Take and How to Get More Information . . . . . . . . . . . . . . .21
Getting Service Under the California Emission Warranties . . . . . . . . . . . . . . . . . . .21
How to Deal with Warranty Problems
Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Helpful Addresses and Telephone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Optional Service Contract . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Maintenance
General Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Where to Go For Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

4
Service and Warranty
Your Legal Rights Under These Limited Warranties
The limited warranties contained in this booklet are the only express warranties that the
vehicle warrantor makes for your vehicle. These limited warranties give you specific legal
rights. You may also have other rights that vary from state to state.
For example, you may have some implied warranties, depending on the state where your
vehicle was sold or is registered.
These implied warranties are limited, to the extent allowed by law, to the time periods
covered by the express written warranties contained in this booklet.
If you use your vehicle primarily for business or commercial purposes, then these implied
warranties do not apply and the vehicle warrantor completely disclaims them to the ex-
tent allowed by law. And the implied warranty of fitness for a particular purpose does not
apply if your vehicle is used for racing, even if the vehicle is equipped for racing.
Some states do not allow limitations on how long an implied warranty lasts, so the
above limitations may not apply to you.
Incidental and Consequential Damages Not Covered
These limited warranties do not cover any incidental or consequential damages
connected with your vehicle’s failure, either while under warranty or afterward.
Examples of such damages include:
• lost time;
• inconvenience;
• the loss of the use of your vehicle;
• the cost of rental vehicles, gasoline, telephone, travel, or lodging;
• the loss of personal or commercial property; and
• the loss of revenue.
Some states do not allow incidental or consequential damages to be excluded or
limited, so this exclusion may not apply to you.

Service and Warranty
5What’s Covered
New Vehicle Limited Warranty:
A. Who Is Covered?
You are covered by the New Vehicle Lim-
ited Warranty if you are a purchaser for
use of the vehicle.
B. What’s Covered
The New Vehicle Limited Warranty covers
the cost of all parts and labor needed to
repair any item on your Sprinter vehicle
when it left the manufacturing plant that is
defective in material, workmanship or fac-
tory preparation. There is no list of cov-
ered parts since the only exception is
tires. You pay nothing for repairs covered
by this limited warranty. These warranty
repairs or replacements including all parts
and labor connected with them will be
made by your authorized Sprinter Dealer
at no charge, using new or remanufac-
tured parts.
C. Items Covered by Other Warranties
The following are covered by separate
warranties offered by their makers. They
are not covered by the Basic Limited
Warranty:
• tires; or
• items added or changed after your
Sprinter vehicle left the manufacturing
plant, such as accessories or protection
products, or items changed because of-
customization or van conversion (ex-
cept Genuine Mercedes-Benz
accessories designed for Sprinter, and
installed by an authorized Sprinter Deal-
er). Be sure you get a copy of any war-ranty that applies to these items from
your authorized Sprinter Dealer, or from
the maker of the product. You can find
the tire warranty statements in your
Owner’s Literature Package.
D. Towing Costs Are Covered Under
Certain Circumstances
The New Vehicle Limited Warranty covers
the cost of towing your vehicle to the
nearest authorized Sprinter Dealer if your
vehicle cannot be driven because a cov-
ered part has failed, see (

Page 21).
E. When It Begins
The New Vehicle Limited Warranty begins
on either of the following dates, whichever
is earlier:
• the date you take initial delivery of the
vehicle;
or
• the date when the vehicle was first put
into service - for example, as an author-
ized Sprinter Dealer “demo” or as a
company vehicle of the vehicle distribu-
tor.

Service and Warranty
6What’s Covered
New Vehicle Limited Warranty: (cont’d)
F. When It Ends
The New Vehicle Limited Warranty lasts
for 36 months from the date it begins or
for 36,000 miles on the odometer, which-
ever occurs first. But the following items
arecovered only for 12 months or for
12,000 miles on the odometer, whichever
occurs first:
• brakes (rotors, pads, linings, and
drums);
• wiper blades;
• clutch disc and linings;
• receiver-drier filter;
• windshield and rear window; and
• wheel alignment and wheel balancing
G. Registration and Operation Require-
ments
The New Vehicle Limited Warranty covers
your vehicle only if:
• it was built for sale in the U.S.;
• it’s registered in the U.S.;
• it’s driven mainly in the U.S. or Canada,
see (

Page 20); and
• it’s operated and maintained in the
manner described in your Operator's
Manual and Maintenance Booklet.H. If Your Vehicle Leaves the United
States (We Include U.S. Possessions
and Territories as Part of the United
States for Warranty Purposes):
EXCEPT WHERE SPECIFICALLY RE-
QUIRED BY LAW, THERE IS NO WAR-
R A N T Y C O V E R A G E O N T H I S V E H I C L E I F
IT IS SOLD IN OR REGISTERED IN
COUNTRIES OTHER THAN THE UNITED
STATES.
This policy does not apply to vehicles that
have received authorization for export
from the vehicle distributor. Authorized
Sprinter Dealers may not give authoriza-
tion for export. You should consult an au-
thorized Sprinter Dealer to determine this
vehicle's warranty coverage if you have
any questions.
This policy does not apply to vehicles reg-
istered to U.S. government officials or mil-
itary personnel on assignment outside of
the United States.

Service and Warranty
7What’s Covered
Diesel Engine Limited Warranty
A. Who Is Covered?
You are covered by the Diesel Engine Lim-
ited Warranty for up to 5 years or 100,000
miles on the odometer, whichever comes
first.
B. What's Covered
In vehicles equipped with a Diesel Engine,
ONLY the following engine parts and com-
ponents are covered by the Diesel Engine
Limited Warranty:
• cylinder block and all internal parts
• cylinder head assemblies
• core plugs
• fuel injection pump & injectors
• gaskets and seals for listed compo-
nents
• intake and exhaust manifold
• oil pan
• oil pump
• timing gear drive belts and/or chain-
sand cover
• turbocharger housing and internal parts
• valve covers
• water pump and housingC. When It Begins
The Diesel Engine Limited Warranty be-
gins on either of the following dates,
whichever is earlier:
• the date you take delivery of the vehicle;
or
• the date when the vehicle was first put
into service - for example, as a deal-
er“demo” or as a company vehicle of
the vehicle distributor.
D. Towing Costs Are Covered
The Diesel Engine Limited Warranty cov-
ers the cost of towing your vehicle to the
nearest authorized Sprinter Dealer if your
vehicle cannot be driven because a cov-
ered part has failed. If you choose to go to
another dealership, you will be responsi-
ble for the cost if the extra distance ex-
ceeds 10 miles. For information on how
to get towing service in the United States
and Canada, see (

Page 21).

Service and Warranty
8What’s Covered
Corrosion Warranty
A. Who Is Covered?
You are covered if you are a purchaser for
use of the vehicle.
B. What's Covered
This limited warranty covers the cost of all
parts and labor needed to repair or re-
place any sheet metal panels that get
holes from rust or other corrosion. If a
hole occurs because of something other
than corrosion, this limited warranty does
not apply. Cosmetic or surface corrosion -
resulting, for example, from stonechips or
scratches in the paint - is not covered. For
more details on what is not covered by
this limited warranty, see (

Page 10).
C. How Long It Lasts
The Corrosion limited warranty starts
when your New Vehicle Limited Warranty
begins, see (

Page 5). This limited war-
ranty has two time-and-mileage limits:
• For sheet metal panels, the limit is 36
months, with no mileage limit.
• For an outer-body sheet metal panel -
one that is finish-painted and that
someone can see when walking around
the vehicle - the limits are 5 years or
100,000 miles on the odometer, which-
ever occurs first.Restraint System Limited Warranty
(Vehicles sold and registered in the
State of Kansas only)
For vehicles sold and registered in the
State of Kansas, seatbelts and related
seatbelt components are warranted
against defects in workmanship and ma-
terials for 10 years, regardless of mileage.
This limited warranty does not cover re-
placement of seatbelts and related com-
ponents required as the result of collision.